SoCalGas Residential Program Process Evaluation

Transkript

1 SoCalGas Residential Program Process Evaluation Final Report March 30, 2012 "#$%&%$$'"()')*+(, -)%./0' :;<9=>= "#$%&%$$'"()'8()* C3JCDEC3JI6;5

2 Table of Contents "#$%&'()$**+,-(...(& "#$#%"&'%()#*$$+#$,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,* -%.%&/))#&.*/0%0-%0%)1$*$2#.'/-$,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,** $+22%"1/3"#$+).$,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,*** / &0%,12$#%&10(...(/ 4,4 *0."/-+&.*/0%0-5"/6"%2(%&76"/+0-,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,4 4,8 "#$#%"&'%()#*$$+#$,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,8 3 '+4$+%&10(*%512)(+02(2+%+(#144#%&10(...(6 8,4 5'/0#$+"9#1$,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,: 8,8 *0;-#5.'*0.#"9*#<$,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,= 8,> (#$.5"%&.*&#$%$$#$$2#0.,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,= 8,: 6*$%0%)1$*$,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,? 7 81,%914&1:4'4('+4$+%&10(,)$4%)(...(; >,4 5"/6"%2$5#0-*06%0-5"/6"#$$./<%"-6/%)$,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,@ >,8 &+$./2#"%<%"#0#$$A70/<)#-6#%0-%..*.+-#$B%7%C,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,D >,> -*$."*(+.*/0/35"/6"%25%".*&*5%0.$,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,4: >,: &/25%"*$/0./(#$.5"%&.*&#$,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,88 >,= 5/".3/)*/;)#9#)/($#"9%.*/0$%0-"#&/22#0-%.*/0$,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,8> 6 8,1<,+*:)8#&9&#(+02(81,%914&1('+4$+%&10(,)$4%)(...(3= :,4 '/2##0#"61#33*&*#0&1"#(%.#B'##"C5"/6"%2,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,8= "#"# $%&'()*+,-."""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""./0 "#"/ 1%2%.3*445&26*,.7& """"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""./: "#"; <595%)&=.>6,-6,(9.""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""./? "#" 3*@A%)69*,.2*.$592.B)%&26&59."""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""".C "#"0 3*,&4+96*,9.%,-.<5&*@@5,-%26*,9."""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""./ :,8 2+).*;3%2*)15"/6"%2,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,:? "/"# $%&'()*+,-.""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""".: "/"/ 1%2%.3*445&26*,.7& """""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""".: "/"; <595%)&=.>6,-6,(9."""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""".: "/" 3*@A%)69*,.2*.$592.B)%&26&59."""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""".00 "/"0 3*,&4+96*,9.%,-.<5&*@@5,-%26*,9.""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""".0: :,> &/25"#'#0$*9#2/(*)#'/2#5"/6"%2,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,=@ ";"# $%&'()*+,-.""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""".0? ";"/ <595%)&=.D85)865E.""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""".0? ";"; <595%)&=.DFG5&26859.""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""".0H ";" 1%2%.3*445&26*,.7& """""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""".0H ";"0 <595%)&=.>6,-6,(9I.B)*()%@.J2%KK."""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""".0L ";": <595%)&=.>6,-6,(9I.3+92*@5).MNA5)65,&5."""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""".:/

3 ";"? ";"H :,: '/2##0#"61#33*&*#0&1$+"9#1,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,?D ""# $%&'()*+,-.""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""".:L ""/ 1%2%.3*445&26*,.7& """""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""".?C ""; <595%)&=.>6,-6,(9."""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""".?C "" ""0 :,= "0"# $%&'()*+,-.""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""".?: "0"/ 1%2%.3*445&26*,.7& """""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""".?? "0"; <595%)&=.>6,-6,(9."""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""".?H "0" "0"0 :,? 5%&##0#"61$%9*06$5"/E#&.B5%&#C5"/6"%2,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,D> ":"# $%&'()*+,-.""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""".L; ":"/ 1%2%.3*445&26*,.7& """""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""".L; ":"; <595%)&=.>6,-6,(9."""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""".L ":" ":"0 )*9*06<*$#5"/6"%2,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,4FG "?"# $%&'()*+,-.""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""".#CH "?"/ 3*))54%26*,.E62=.3*,25,2.J2%,-%)-9."""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""".#CL "?"; "?" "?"0 <595%)&=.D85)865E."""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""".##C "?": <595%)&=.DFG5&26859.""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""".### "?"? <595%)&=.>6,-6,(9I.Q5%&=5)9.""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""".##/ "?"H "?"L :,G '/2##0#"61"%.#"$1$.#2B'#"$C"%.#"."%*0*06%-9%0&#2#0.,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,488 "H"# $%&'()*+,-.""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""".#// "H"/ <595%)&=.D85)865E.""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""".#/; "H"; 1%2%.3*445&26*,.7& """""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""".#/; "H" "H"0 <595%)&=.>6,-6,(9I.SM<J.<%25).Q)%6,6,(.7225,-559.""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""".#/0 "H": "H"? "H"H :,D +5$."#%2'*6'#33*&*#0&1<%.#"'#%.#"5"/6"%2,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,4>4 "L"# $%&'()*+,-.""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""".#;# "L"/ 1%2%.3*445&26*,.7& """""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""".#;;

4 "L"; <595%)&=.>6,-6,(9."""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""".#;; "L" "L"0 :,4F#0#"61$.%"H+%)*.1*0$.%))%.*/05"/6"%2,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,4:4 "#C"#$%&'()*+,-.""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""".## "#C"/1%2%.3*445&26*,.7& """""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""".## "#C";<595%)&=.>6,-6,(9."""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""".#/

5 Executive Summary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oCal Gas Total Program Cycle Budget Total Administrative Cost Total Marketing and Outreach Total Direct Implementation Local Whole Home Performance $5,656,350 $407,745 $369,000 $4,879,606 Multifamily EE Rebates $8,467,674 $771,897 $506,934 $7,188,844 Home Efficiency Rebates $34,675,022 $1,292,497 $989,587 $32,392,938 Home Efficiency Energy Survey $2,378,112 $336,795 $496,317 $1,545,000 Prescriptive Whole House Retrofit $8,000,000 $694,456 $523,677 $6,781,868 Residential Energy Star Quality Instep $87,168 $12,443 $5,682 $69,043 On Demand Efficiency $4,318,773 $110,855 $7,372 $4,200,546 HERS Rater Training Advancement $1,715,220 $85,596 $92,592 $1,537,032 Multifamily Home TuneUp $3,758,670 $107,936 $7,372 $3,643,362 Multifamily Solar Pool Heating $2,415,308 $107,936 $7,372 $2,300,000 Community Language Effic Outreach $998,517 $349,328 $255,251 $393,938 Multifamily Direct Therm Savings $4,115,607 $108,236 $7,372 $4,000,000 LivingWise $2,745,417 $448,046 $307,372 $1,989,999 Manufactured Mobile Home $8,675,926 $451,304 $307,372 $7,917,250 Upstream High Efficiency Gas Water Heater $2,648,716 $121,344 $7,372 $2,520,000 PACE Energy Savings Project $3,675,117 $772,644 $1,058,948 $1,843,526 Total SoCal Gas $94,331,597 $6,179,057 $3,883,272 $83,202,951.TJJISXWSVQOM]JLSM\QVTS_QN_;OYYPJJVQML\QVT$O&SX6SRUKOLKSPRVSYYSMZPSMSLJPJMVQM -O\MJ[A&SXQYOKMQSQM2S[8F44,%YQMSXJISXWSVQOMUXSM\SRZJXQIJKJZVO$O&SX6SRQM%WLWRV 8F44,-SVSNOXXJNVQOMSNVQIQVQJR]JLSMRTOKVX[VTJKJSYVJKSMZNOMVQMWJZVTKOWLTESMWSK[8F48, Researchable Issues.TJOKQLQMSXKJRJSKNTQRRWJRJRVS]XQRTJZYOKVTQRJISXWSVQOM][$O&SX6SRQMNXWZJVTJYOXXO\QML^ $IHBAGJEIH>I?.6JMJKSXWMZJKRVSMZQMLSMZUSRVJ`UJKQJMNJ\QVTVTJ"JRQZJMVQSX 5KOLKSPR #IJKLKJJM#NOMOPQNR 5SLJQ

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aJZ]KSMZQMLSNKORRUKOLKSPRb %KJVTJKJUKOLKSPROKUKOLKSPJXJPJMVRVTSVSKJ\OK_QMLSVNKORR;UWKUORJR\QVTJSNT OVTJKb %KJVTJKJRQLMQYQNSMVOIJKXSURSNKORRUKOLKSPRb %KJVTJUKOLKSPRKJSNTQMLSXXNWRVOPJKV[UJRASMZ\TSVPQLTV]JMJJZJZVOKJSNT VTJPb %KJVTJKJJXJPJMVROYUKOLKSPRVTSVNSM]JNOPJPOKJRVSMZSKZQaJZb <TJKJSKJVTJLKO\VTSKJSR\QVTQMVTJKJRQZJMVQSXPSK_JVSMZKJRQZJMVQSXJYYQNQJMN[ UOVJMVQSXASMZTO\NSMVTJUKOLKSPRSZZKJRRVTJRJSKJSRb <TSVSKJVTJNTSKSNVJKQRVQNROYVTJUSKVQNQUSMVRQMVJKPROYLJOLKSUT[SMZ ZJPOLKSUTQNRB6*$SMSX[RQRCb 'O\ZOUSKVQNQUSVQOMUSVVJKMRNOPUSKJ\QVTSKJSRSMZNWRVOPJKLKOWUROWVRQZJVTJ UKOLKSPB6*$SMSX[RQRCb %KJQPUOKVSMVRJLPJMVROYVTJKJRQZJMVQSXUOUWXSVQOMMOVUSKVQNQUSVQMLQMSM[ UKOLKSPb 'O\SKJVTJUKOLKSPRUJKYOKPQMLSRZJVJKPQMJZ][VTJQK552Rb<TSVQMYOKPSVQOM RTOWXZ]JKOWVQMJX[VKSN_JZQMOKZJKVOPJSRWKJUKOLKJRRKJXSVQIJVOVTJ5KOLKSP 5JKYOKPSMNJ2JVKQNRB552RCJRVS]XQRTJZYOKVTJRJUKOLKSPRb %ZZQVQOMSXKJRJSKNTS]XJQRRWJRYOKRUJNQYQNUKOLKSPRSKJQMNXWZJZSRUSKVOYVTJZQRNWRRQOMOY VTJQMZQIQZWSXUKOLKSPKJRWXVR,.TJRJKJRJSKNTQRRWJRYOKPJZVTJ]SRQRJISXWSVQOM,%XXOYVTJ ZSVSNOXXJNVQOMSMZSMSX[RQRSNVQIQVQJR\JKJZJRQLMJZVOSZZKJRRVTJP, Data Collection and Analysis Methods.TJJISXWSVQOMWVQXQaJZRJIJKSXZSVSNOXXJNVQOMSMZSMSX[RQRPJVTOZR^ NWRVOPJKMSPJRSMZUTOMJMWP]JKRA\JYQJXZJZSUTOMJRWKIJ[VONOXXJNVQMYOKPSVQOM #IJKLKJJM#NOMOPQNR 5SLJQQ

7 OMPWXVQUXJVOUQNRKJXSVJZVOVTJUKONJRRJISXWSVQOMKJRJSKNTQRRWJRZQRNWRRJZS]OIJ,% QMYOKPSVQOMOMMOM;USKVQNQUSMVNWRVOPJKRcS\SKJMJRRA_MO\XJZLJSMZSVVQVWZJRB%7%C VO\SKZJMJKL[JYYQNQJMN[,.TQRRWKIJ[SXRO\SRWRJZVOQZJMVQY[SRSPUXJOYNWRVOPJKR \TOUSKVQNQUSVJZQMROPJOYVTJUKOLKSPRBJ,L,A)QLTVQMLA'##"C\TJKJZJVSQXJZ USKVQNQUSMVZSVSSKJMOVSISQXS]XJVTKOWLT$O&SX6SR,%VOVSXOY8=FLJMJKSXUOUWXSVQOM UTOMJRWKIJ[R\JKJNOPUXJVJZ, &I:HBLJU(>IJBAT>BPG,*MSZZQVQOMVOVTJUTOMJRWKIJ[RASNOPUXJPJMVSK[ZSVS NOXXJNVQOMSNVQIQV[\SRQM;ZJUVTQMVJKIQJ\ROY_J[PSK_JVSNVOKRQMIOXIJZ\QVTVTJ UKOLKSPR,.TJQM;ZJUVTQMVJKIQJ\R\JKJXJRRRVKWNVWKJZVTSMVTJUTOMJRWKIJ[R,.TQR POKJYXJ`Q]XJSUUKOSNTSXXO\JZVTJQMVJKIQJ\JKVOSR_YOXXO\;WUdWJRVQOMRSMZNOXXJNV SZZQVQOMSXZJVSQXOMQPUOKVSMVJISXWSVQOMVOUQNR,%VOVSXOY=DQM;ZJUVTQMVJKIQJ\R\JKJ NOPUXJVJZAQMSZZQVQOMVOQMVJKIQJ\R\QVT$O&SX6SRUKOLKSPSMZPSMSLJPJMV UJKROMMJX, MBGJ(LAENJ>NBG(EGGBGGKBIJ.%MSZZQVQOMSXJISXWSVQOMNOPUOMJMV\SRSNOPUSKQROMOY JSNTUKOLKSPVOQMZWRVK[]JRVUKSNVQNJR,.TJUKQPSK[ROWKNJYOKZJVJKPQMQML]JRV UKSNVQNJRQRVTJJMJKL[JYYQNQJMN[(JRV5KSNVQNJR$VWZ[]JMNTPSK_QMLVOOXYOWMZSV \\\,JJ]JRVUKSNVQNJR,NOP,.TJJISXWSVQOMVJSPSXROKJXQJZOMVTJVJSPPJP]JKRc J`UJKQJMNJ\QVTJISXWSVQMLRQPQXSKUKOLKSPRQMOVTJKeWKQRZQNVQOMR,.TQRSXXO\JZVTJ VJSPVOUKOIQZJPOKJNWKKJMV]JRVUKSNVQNJRYOKNOPUSKQROMASMZVOSRRJRRROPJOYVTJ MJ\JKAPOKJQMMOISVQIJUKOLKSPRBJ,L,A<TOXJ'OWRJ5JKYOKPSMNJCVTSV\JKJMOV J`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ummary of Results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15 1 Introduction 1.1 Introduction and Program Background 01+,%$2)%32%$,$'3,31$%$,$.%(1%$,453,)631$2%)($,,$#.54.3+)'()'74(3$7)'8)431$%' <A$,+7$'3+.5-%)&%.*,=C01$"#$%&%$$'$#.54.3+)'3$.*D.,()*2%+,$7)631$6)55)D+'& *$*E$%,F "#$%&%$$'"()')*+(,<-%+*$9)'3%.(3)%= A$,$.%(1G'3)H(3+)' "'$%&BI.%J$3G'')#.3+)',<"IG= K%CA)E$%3L+%3,1.63$%<L+%3,1.63$%H,,)(+.3$,= M)1'83$#$',)' 9G9A$,$.%(1 N+&4%$>,1)D,31$8)9.5:.,2%)&%.*,()#$%$7+'31+,$#.54.3+)'O.5)'&D+3131$)%+&+'.5 2%)&%.*+*25$*$'3.3+)'E47&$3,2%)#+7$7+'31$-%)&%.*G*25$*$'3.3+)'-5.',<-G-=C SoCal Gas "#$%&'()'*+,-./-0'1&0"2&34"-.'5%+#%-60'-32'768.&6&34-"+3'9$2#&40' Total Program Cycle Budget Total Administrative Cost Total Marketing and Outreach Total Direct Implementation Local Whole Home Performance $5,656,350 $407,745 $369,000 $4,879,606 Multifamily EE Rebates $8,467,674 $771,897 $506,934 $7,188,844 Home Efficiency Rebates $34,675,022 $1,292,497 $989,587 $32,392,938 Home Efficiency Energy Survey $2,378,112 $336,795 $496,317 $1,545,000 Prescriptive Whole House Retrofit $8,000,000 $694,456 $523,677 $6,781,868 Residential Energy Star Quality Instep $87,168 $12,443 $5,682 $69,043 On Demand Efficiency $4,318,773 $110,855 $7,372 $4,200,546 HERS Rater Training Advancement $1,715,220 $85,596 $92,592 $1,537,032 Multifamily Home TuneUp $3,758,670 $107,936 $7,372 $3,643,362 Multifamily Solar Pool Heating $2,415,308 $107,936 $7,372 $2,300,000 Community Language Effic Outreach $998,517 $349,328 $255,251 $393,938 Multifamily Direct Therm Savings $4,115,607 $108,236 $7,372 $4,000,000 LivingWise $2,745,417 $448,046 $307,372 $1,989,999 Manufactured Mobile Home $8,675,926 $451,304 $307,372 $7,917,250 Upstream High Efficiency Gas Water Heater $2,648,716 $121,344 $7,372 $2,520,000 PACE Energy Savings Project $3,675,117 $772,644 $1,058,948 $1,843,526 Total SoCal Gas $94,331,597 $6,179,057 $3,883,272 $83,202, )%'+.+'I.B>?//CH6+'.5$#.54.3+)'25.'D.,7$5+#$%$73)8)9.5:.,+'H4&4,3>?//CK.3. ()55$(3+)'.(3+#+3+$,E$&.',1)%35B31$%$.63$%.'7()'3+'4$731%)4&1M.'4.%B>?/>C "#$%&%$$'"()')*+(, -.&$/

16 1.2 Researchable Issues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18 2 Evaluation Methods and Data Collection 01$$#.23.4+)'4$.*3,$5.#.%+$46)7$#.23.4+)'*$41)5,.'55.4.()22$(4+)'.(4+#+4+$,+'41+, $#.23.4+)'8".(1)741$5.4.()22$(4+)'.(4+#+4+$,9.,4.+2)%$54).55%$,,41$:%)&%.*;,:$(+7+( %$,$.%(1+,,3$,+5$'4+7+$5.,:.%4)741$$#.23.4+)':2.'5$#$2):*$'4801+,,$(4+)':%$,$'4, &$'$%.25.4.()22$(4+)'.'5.'.26,+,.(4+#+4+$,<.55+4+)'.2:%)&%.*;,:$(+7+(5$4.+2+,:%)#+5$5.,'$$5$5+'41$5+,(3,,+)')7$#.23.4+)'%$,324,+'"#$%&'()8 2.1 Phone Surveys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

19 01$&$'$%.23)342.5+)',4%#$6,.*32$(.*$7%)*8)9.2:.,;,(4,5)*$%<.5.=.,$>".(1,4%#$6 "#$%&'(&)%*%+"$&,-./$"01-*&2/+3%4& 5%6%"+78&9"0%:-+4& "+:%0&)+-/.& 2/+3%4&9-;.$%0%6& C)*$"'$%&6"77+(+$'(6B$=.5$, D332+.'($34%(1.,$%, EF G425+HI.*+26 G425+H7.*+265$'.'5, JE K)'H3.%5+(+3.'5,?L/ -0"$&2/+3%46& && <'=& 2.2 In-Depth Interviews %$3)%5$<,$3.%.5$26+'"#$%&'()> 2-9"$)"6&,+-:+";& C)*$"'$%&6"77+(+$'(6B$=.5$,9)'5%.(5)%, L C)*$"'$%&6"77+(+$'(6B$=.5$,B$5.+2$%,?Q G425+HI.*+26-%)&%.*,?Q G)=+2$C)*$-%)&%.*0$(1'+(+.',RM*32$*$'5$%, L C"B8B.5$%, FQ S3,5%$.*:.,T.5$%C$.5$%T1)2$,.2$%,RU+,5%+=45$%, / -0"$&@*AB%.08&@*0%+31%C6& 'D& 2.3 Best Practices Assessment D'.<<+5+)'.2$#.24.5+)'()*3)'$'5@.,.()*3.%+,)')7$.(13%)&%.*5)+'<4,5%6=$,5 3%.(5+($,>01$3%+*.%6,)4%($7)%<$5$%*+'+'&=$,53%.(5+($,+,51$$'$%&6$77+(+$'(6V$,5 -%.(5+($,854<6=$'(1*.%N+'&5))27)4'<.5@@@>$$=$,53%.(5+($,>()*>M'.<<+5+)'5)51$V$,5 -%.(5+($,854<6O51$$#.24.5+)'5$.*%$2+$<)'*$*=$%,;$W5$',+#$$W3$%+$'($$#.24.5+'&,+*+2.%3%)&%.*,+')51$%X4%+,<+(5+)',>01+,.22)@$<51$5$.*5)3%)#+<$.<<+5+)'.2(4%%$'5 "#$%&%$$'"()')*+(, -.&$/

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

21 3 Portfolio-Level Evaluation Results 3.1 Program Spending and Progress Toward Goals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

22 $"#,"# +"# *"# )"# ("# '"# &"# %"# $"# "# -./01#23.14# 5.64# 7819:06;1<#==# 5==># 23.14#5.8A4# "#.:#I34B6#L.01#M/3;4N4G# DE#F460EG# =H/;4E/<# 7819:06;1<# 5.64#I8E4JK# > ' $"#,"# +"# "#71#AB;83#J72/#K?B4;D;L# *"# )"# ("# '"# &"# %"# $"# "# -./01234/5#67/28# 977/#:;20<=# -./01234/5# C4D4<=E4F;GH# -7I4/;#:73;H# 0 12$3+#+'&4+,$.'56.'78.(97%$56):+;$<)*$=%)&%.*92$%*&).;,.#+'&,.%$(.==$5.90>>=$%($'98)%&%.=2+'& "#$%&%$$'"()')*+(, -.&$/

23 3.2 Customer Awareness, Knowledge and Attitudes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