Experience Center 05/10/2018 Digitalt ledarskap och normkreativitet Klara Adolphson, Director of Organizational and Leadership Design
Experience Center 05/10/2018 Creative Leadership - to innovate the how Klara Adolphson, Director of Organizational and Leadership Design, PwC
The future isn t something that just arrives. It s created by someone and it can just as well be by us. KAOSPILOT UNIVERSITY DENMARK
Framtiden är inte bara något som kommer. Den skapas av någon och det kan lika gärna vara av oss. Kaospiloterne 06/09/2018
Chapter name The future isn t something that just arrives. It s created by someone and it can just as well be by us. Kaospiloterne 06/09/2018
Creativity Kreativitet är förmågan att ta in världen på nya sätt, att se mönster, att dra paralleller mellan till synes orelaterade fenomen och att generera lösningar. Linda Naiman - Founder, Creativity at Work 06/09/2018
Creativity The ability to integrate the world in new ways, to see patterns and draw parallels between seemingly unrelated phenomenons. Linda Naiman - Founder, Creativity at Work 06/09/2018
Vilken idiot som helst kan få en idé i duschen. Det är vad du gör med idén när du kommer ut ur duschen som betyder något. Nolan Bushnell - Grundare av Atari
Varför digitalt ledarskap nu?
Why digital leadership now?
Disruptive forces are rapidly reshaping our world. Five inescapable world trends are acting together and driving change. Demographic shifts Resource scarcity and climate change PwC Experince Center Stockholm Accelerating urbanization Shift in global economic power Technological advances 12
På 3000 år har vi byggt städer för 3 miljarder människor. På 30 år ska vi nu bygga städer för lika många till Lars Reuterswärd - Mistra Urban Futures
Disruptive forces are rapidly reshaping our world. Five inescapable world trends are acting together and driving change. Demographic shifts Resource scarcity and climate change PwC Experince Center Stockholm Accelerating urbanization Shift in global economic power Technological advances 14
For 3000 years we have built cities for 3 billion people. In 30 years we are now going to build the same amount of cities again. Lars Reuterswärd - Mistra Urban Futures
Vad vi hör Vi har en vision men hur ser vi till att alla är en del av den här transformationen? PwC s Digital Services 16
What we are hearing We have a vision but how do we make sure that everyone is part of this transformation? PwC s Digital Services 17
Vad vi hör Det är så mycket som händer trender och tech! Var ska vi ens börja? Hur navigerar vi i kaos och komplexitet? PwC s Digital Services 18
What we are hearing There is so much going on trends and technologies! Where do we start? How do we navigate in chaos and complexity? PwC s Digital Services 19
Vad vi hör Vi behöver verkligen förändra våra arbetssätt och sluta jobba i silos. PwC s Digital Services 20
What we are hearing We really need to change our ways of working and stop working in silos. PwC s Digital Services 21
Vad vi hör Hur ser vi till att vi har de bästa talangerna i vår organisation? PwC s Digital Services 22
What we are hearing How do we make sure we have the best people in our organisation? PwC s Digital Services 23
Vad vi hör Vi är för långsamma! Hur skalar vi lärande, innovation och förändring? PwC s Digital Services
What we are hearing We are too slow! How can we scale learning, innovation and change? PwC s Digital Services
Vad vi hör Vi har personer på alla nivåer som redan gör detta, men det behöver nå alla! PwC s Digital Services
What we are hearing We have pockets of people who do this well but not everyone, we need training. And it needs to reach everyone! PwC s Digital Services
PwC s Digital Services PICTURE: The Studio at Experience Center Stockholm Vilka utmaningar möter du i din organisation?
PwC s Digital Services PICTURE: The Studio at Experience Center Stockholm What challenges do you face in your organisation?
The savviest generation of consumers we ve ever seen Barkley about Gen Z 06/09/2018
"Det är ingen mening med att anställa smarta människor och säga åt dem vad de ska göra. Vi anställer smarta människor för att de ska säga åt oss vad vi ska göra. Steve Jobs - Co-founder of Apple, iphone and itunes 06/09/2018
Chapter name It doesn t make sense to hire smart people and tell them what to do; we hire smart people so they can tell us what to do. Steve Jobs - Co-founder of Apple, iphone and itunes 06/09/2018
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Det är inte en hub som kommer välta den här kiosken, det är hur vi får våra 10 000 ingenjörer att bli mer kreativa som kommer att göra det. Michael Bäck, Chief Strategist at Ericsson Group
It is not a hub that is going to be the game changer. It is how we teach our 10 000 engineers to be creative that is going to do it for us. Michael Bäck, Chief Strategist at Ericsson Group
10 % Klädsel Traditioner Bullet one Vanor Beteenden Bullet two on two lines 90 % Världsåskådning Bullet three Värderingar Bullet four Antaganden Bullet five Attityder Uppfattningar
10 % Dress Traditions Bullet one Customs Behaviors Bullet two on two lines 90 % World Views Bullet three Beliefs Bullet four Assumptions Values Bullet five Attitudes Perceptions
Chefens roll i en komplex, kunskapsbaserad organisation - Koppla ihop delarna Släpp kontrollen och stötta gruppen Uppmuntra självständigt tänkande Skapa ett öppet klimat Se till att mångfalden är på plats Stärk medarbetarnas förmåga att ta och genomföra initiativ Leif Denti mfl, Leda mot det nya, Vinnova PwC s Digital Services
Innovationskraften finns i relationerna. Ingalill Holmberg and Mats Tyrstrup - CASL SSE
The power of innovation is stored in relations. Ingalill Holmberg and Mats Tyrstrup - CASL SSE
Our philosophy about how we work PwC s Digital Services People centric Power of perspective Always in beta Experiment with tech Make sure you know what your users love and hate we scale change based on human needs, wants, desires and behaviors. Truly insight driven. Diversity is the key to creativity and innovation: Break the norms, the silos and let the outside in we have a culture of collaboration and co-creation. Aim for progress not perfection: Trying and failing is better than not trying at all we focus on rapidly bringing ideas from insight to solution. Play with technology to reveal new possibilities We explore, build and test prototypes in emerging technologies. 41
Vår filosofi kring hur vi jobbar Människor i centrum Make sure you know what your users love and hate we scale change based on human needs, wants, desires and behaviors. Truly insight driven. PwC s Digital Services Kraften i att ha olika perspektiv Diversity is the key to creativity and innovation: Break the norms, the silos and let the outside in we have a culture of collaboration and co-creation. Alltid i beta Aim for progress not perfection: Trying and failing is better than not trying at all we focus on rapidly bringing ideas from insight to solution. Experimentera med tech Play with technology to reveal new possibilities We explore, build and test prototypes in emerging technologies. 42
Experience Delivery Innovations Ledarskap PwC Experience Center Stockholm Digital leadership Innovation culture Executive coaching Creativity training Medarbetarupplevelsen Employer branding Mapping journeys Talent attraction and retention Skala upp Förändring Organizational Design Ways of working Future capabilities Sustainable change
Experience Delivery PwC Experience Center Stockholm Innovation Leadership Employee Experience Scaling Change Digital leadership Employer branding Organizational Design Innovation culture Mapping journeys Ways of working Executive coaching Future capabilities Creativity training Talent attraction and retention Sustainable change
1. Älska
1. Love
People don t resist change, they resist being changed PETER SENGE PwC s Digital Services 49
Öppenhets- och tillitsspiralen Anders Wendelheim SU
The openness and trust- spiral Anders Wendelheim SU
1. Älska 2. Leka
1. Love 2. Play
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Vad ska vi göra när robotarna tar över? Leka. 06/09/2018
What will we do when the robots take over? Play. 06/09/2018
People support what they create MARGARET WHEATLY
1. Älska 2. Leka 3. Utmana
1. Love 2. Play 3. Challenge
CEO
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Metoder för normkreativitet Se till att ha en sponsor Använd expertkunskap Skapa en tvärsektoriell grupp Var kvar ute i den riktiga världen Skapa en öppen atmosfär Respektera användaren Fokusera på att lyssna Fråga, fråga, fråga Fastna inte i kritik Låt det bränna till Ge tid till processen Visualisera och skapa prototyper Värdera inte för tidigt Öppna upp briefen Skapa en normkreativ studio Bryt normer, skapa inte dem
Några siffror - 1 av 7 personer i världen har en funktionsnedsättning 1,8 miljoner svenskar har en funktionsnedsättning 25 procent av den vuxna befolkningen har svårt att läsa Det bor ca 1,4 miljoner utlandsfödda i Sverige 120 000 är synskadade i Sverige 650 000 personer uppskattas behöva hörapparat 1,5 miljoner lider av allergi 300 000 svenska kvinnor har för stora fötter PwC s Digital Services 64
Methods for Normcreativity Make sure there is a sponsor Use expertise Create a cross-sector group Stay in the real world Create an open atmosphere Respect the user Focus on listening Ask, ask, ask Don t get stuck in criticism Let it burn Give the process time Visualise and create prototypes Don t value to early Open up the brief Create a studio Break, not create norms
1. 2. 3. 4. Älska Leka Utmana Prata
1. 2. 3. 4. Love Play Challenge Talk
1. 2. 3. 4. 5. Love Play Challenge Talk Create
1. 2. 3. 4. 5. Älska Lek Utmana Prata Skapa
- Connect the dots - Let go of control and support the group - Encourage independent thinking - Create an open environment - Make sure diversity is in place, there are no right answers - Strengthen the employers ability to take and work through initiatives Leif Denti mfl, Leda mot det nya, Vinnova
1. 2. 3. 4. 5. Love change Play, test and prototype Challenge norms Talk, talk, talk Create your ecosystem
1. 2. 3. 4. 5. Älska förändringar Lek, testa och prototypa Utmana normer Prata, prata, prata Skapa ditt ekosystem
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Thank you. Twitter: @klaraadolphson Email: klara.adolophson@pondsthlm.com
Tack. Twitter: @klaraadolphson Email: klara.adolophson@pondsthlm.com