Technology Services Rikard Ericsson, Services Business Manager, EG Indirect 5 november 2014 Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
HP Technology Services support Personalized, Proactive, Simplified Support for converged infrastructure Environment support Foundation Care Keep my converged infrastructure running Proactive Care Prevent issues Get me to your best experts when there is an issue Datacenter Care Help me better operate what I have today and evolve to converged cloud Lifecycle Event Services Per-event services across the technology lifecycle to help enhance business value of IT
HP Foundation Care Comparison existing ( pre April ) vs new service levels For servers, software, storage and networking products For networking products only Call to repair choices Coverage window choices Exchange choices 6 Hour call to repair HP 24 Foundation hour call to repair Care Call to Repair call to repair + Other CTR 4 hour, 24x7 HW support 2 hour, 24x7 HW support 4 hour, 13x5 HW support 4 hour, 9x5 HW support NBD hardware support 2 hour, 24x7 SW support HP Foundation Care 24x7 2 hour,9x5 SW support 4 hour, 9x5 SW support HP Foundation Care Next Business Day All service levels have support part numbers for: Hardware support (includes collaborative support on x86 servers) Software support Support Plus 24 Support Plus Scheduled onsite 4 Hour Exchange Plus HP NBD Foundation Exchange Plus Care 4 Hour Exchange HW Exchange HP Foundation Care Next Business Day Exchange
Helping customers without entitlement With Entitlement Valid HP ProLiant warranty Valid HP ProLiant Care Pack Valid HP ProLiant support agreement One-time process to gain access: Customer sign-in to HP Support Center (HPSC) Customer links HP warranty, support agreement or Care Pack to access firmware HP Customer Without Entitlement No HP ProLiant warranty No HP ProLiant Care Pack No HP ProLiant support agreement Drive Infrastructure Refresh - or - Update HP Care Pack/Service Contract
Ta kontroll med Proactive Care Undvik felsituationer innan de uppstår Lös eventuella utmaningar snabbare Håll dig informerad och ha kontroll Proaktiv System genomgång Firmware/patch analyser Incident/Trend analyser Granskning och rekommendationer av exporter (TAM) 24x7 monitorering Snabb, noggrann problem identifiering Automatiserade försändelser av reservdelar Snabb, förbättrad samtalsupplevelse Personifierad dashboard Global kunskapsbas Community med Experter (HP, partners)
Fördelar med Proactive care Antalet incidenter minskar Kund undviker felsituationer orsakade av inaktuell versionsnivå i infrastrukturen Prestandan förbättras genom regelbundna proaktiva genomsökningar Säkerställer att systemen är konsekvent konfigurerade enligt HPs bästa praxis Problem förebyggs med realtidsövervakning av miljön Rapportering av trender i supportärende historiken Direkt access till specialister på Advanced Solution center Eventuella Incidenter hanteras omgående Lösningsorienterad personal sköter ärendet från början till slut Collaborative Support ingår OBS! Insight Remote Support (IRS) är en förutsättning för Proactive care, 8 timmar remote Installationshjälp ingår.
Lifecycle Event Services
Varför HP s installationstjänster Adopt new technology FASTER Deploy and expand EASILY Transition WITHOUT DISRUPTING operations Reduce RISK, COST, and FRUSTRATION Factory Express tjänsterna erbjuder nyckelfärdiga lösningar vilket ger ett snabbt och korrekt införande av ny infrastruktur. Driftsätter ny infrastruktur snabbt och smidigt genom en beprövad installations metod baserad på HP s bästapraxis Levereras av erfaren, certifierad expert. Frigör kundens egen IT-personal Minskad risk för driftstörningar då varje installationstjänst utförs på samma sätt oavsett geografisk plats
HP Technology Services Promo Cheat Sheet Icon HP Tehnology Services Promotion Engi ne Description/Comment Discount Validity Status Foundation Care - HPN IMC & Top Value products, ISS servers (added: Gen 9), HP storage products - Service levels of 24 x 7, NBD, NBD Exchange 35% Modified Proactive Care Next Business Day - HPN - HPN Lifetime warranty switches -excluding wireless - Proactive Care Next Business Day, three-year 70% New Proactive Care Post-Warranty ISS - Blade, ML350x, DL360x, DL380x servers - Available 3 Proactive Care service levels Next Business Day, 24 x 7, Call to Repair, one-year 12% New HP Proactive Care HP Storage, ISS servers - ML350x, DL360x, DL380x - Added: HP MSL 2014, StorageWorks D2000 Disk Enclosure, StoreVirtual VSA 2014, StoreOnce VSA 10 TB 41% Modified Proactive Select ISS - Customer choice of Proactive consulting topics - Choice of 30, 60, and 90 credits - Available for One and Three years 35% New HPN Renewal Care Pack - HPN selected Lifetime warranty products - Available 3 service levels Next Business Day Exchange, 24 x 7, Call to Repair, one-year duration 20% New #91276172 #91276176
Förebygg med HP Proactive Care. TACK! Lösningen på dina driftproblem - redan innan de inträffar.