503 Social Learning Environments: Strategies for Finding a Provider David Mallon, Bersin & Associates
Social Learning Environments Strategies for Finding a Provider November 2009 Presented at DevLearn 09 David Mallon, Senior Analyst, Enterprise Learning Bersin & Associates Copyright 2009 Bersin & Associates. All rights reserved. About Us Who We Are Bersin & Associates is an industry research and advisory services company dedicated to helping organizations implement enterprise learning and talent management strategies for business performance improvement. Research Areas Enterprise Learning Learning Technology Informal Learning Leadership Performance Career and Succession Workforce Planning Sourcing and Recruiting Talent Systems Talent Strategy Offerings In-Depth Studies and Reports Research Memberships Advisory Consulting Benchmarking Workshops Copyright 2009 Bersin & Associates. All rights reserved. Page 2 Page 1
Bersin & Associates Research Membership Access to the largest collection of WhatWorks research in learning and talent management Networking with hundreds of global, best practice organizations Decision support models and tools for strategy and implementation Email and phone consultation with expert industry analysts Benchmarking metrics by industry and company size Annual IMPACT conference Hundreds of case studies in all major industries Profiles and analysis on hundreds of solution providers in systems, content, outsourcing and consulting Strategic consulting on all major talent and learning programs For more information: http://www.bersin.com/membership Or send an email: info@bersin.com Copyright 2009 Bersin & Associates. All rights reserved. Page 3 The Research An in-depth survey sent to approximately 40,000 training, HR, and business leaders which produced 798 organizations to profile. In depth interviews with both practitioner companies and providers of supporting technologies. After collecting data and comparing the various practice data points against the 10 Index measures, used a variety of statistical tools to understand which factors create which outcomes. High Impact Learning Practices The Operating Guide to the Modern Enterprise Learning Function David Mallon, Sr. Analyst June, 2009 Copyright 2009 Bersin & Associates. All rights reserved. Page 4 Page 2
The OLD Way Learning Programs Organization, Governance, and Approaches Formal Disciplines Tools and Technology Learning Architecture Copyright 2009 Bersin & Associates. All rights reserved. Page 5 Bersin & Associates Enterprise Learning Framework 1 Learning Programs Organization, Governance, and 2 Approaches 3 4 Audiences and Problems Informal Formal On-Demand Social 20% 80% Disciplines Tools and Technology Embedded Learning Architecture 5 Culture Copyright 2009 Bersin & Associates. All rights reserved. Page 6 Page 3
Bersin & Associates Enterprise Learning Framework Organization, Governance, and Learning Programs Audiences & Problems Approaches Formal Instructor Led Training Virtual Classroom Games Simulations Testing & Evaluation E-Learning Disciplines Jobs Tools & Technology Leadership Roles Performance Consulting Instructional Designs LMS, LCMS Learning Portals Talent Mgt. Systems Career Technical Professional Competencies Proficiencies On-Demand E-Learning Search Books, Articles Videos Podcasts Learning/Knowledge Portals Information Architecture Knowledge Content Content Onboarding Compliance Preferences Collaboration Social Networking Customer Service Sales Demographics Informal Social Wikis, Blogs, Forums Expert Directories Social Networks Communities of Practice Conferences &Colloquium Coaching & Mentoring Content Program Rich Media Mobile Project and Process Product Knowledge Geographies Change Community Assessment Search, Tagging Customer Education Channel Training Systems IT Skills Business Problems Embedded Performance Support Feedback Rotational Assignments After Action Reviews Quality Circles Planning Performance Support Virtual Classroom Measurement & Evaluation Business Intelligence Reporting and Analytics Measurement Sustems Learning Architecture Culture Executive Support Learning integrated With Business Planning Planning Knowledge Sharing Performance and Talent Customer Listening Innovation Programs Mentoring and Knowledge Sharing Employee Feedback Learning from Mistakes Copyright 2009 Bersin & Associates. All rights reserved. Page 7 Informal Learning Approaches On-Demand E-Learning Search Books, Articles Videos Podcasts Learning/Knowledge Portals Informal Social Wikis, Blogs, Forums Expert Directories Social Networks Communities of Practice Conferences &Colloquium Coaching & Mentoring Embedded Performance Support Feedback Rotational Assignments After Action Reviews Quality Circles Planning Copyright 2009 Bersin & Associates. All rights reserved. Page 8 Page 4
Social Learning Approaches Tactical / Problem Solving Strategic / Capacity Building Environmental / Multiple Needs Expertise Matching Social Learning Environment Communities of Practice Programmatic / Single Need Blending Social into Formal Coaching & Mentoring Copyright 2009 Bersin & Associates. All rights reserved. Page 9 Blending into Formal Expert Self Assessment Coaching Programs Communities of Practice Career Curriculum EPSS Tools Job Aids Training Event Retention is Lost Novice Traditional Training Time Copyright 2009 Bersin & Associates. All rights reserved. Page 10 Page 5
Social Learning Environments Copyright 2009 Bersin & Associates. All rights reserved. Page 11 Social Learning Platform Scenarios Copyright 2009 Bersin & Associates. All rights reserved. Page 12 Page 6
Who Provides Social Software? Copyright 2009 Bersin & Associates. All rights reserved. Page 13 4 C s of Social Software Conversations Content Connections Collaboration Blogs Content Sharing User Profiles Wikis Forums Micro-blogs / Life-streaming Chat/IM VOIP Content Tagging / Rating Social Bookmarking Syndication Social Graphs Friends/Contacts People Matching Workspaces Project / Process Support Innovation / Idea Generation Calendars & Events Copyright 2009 Bersin & Associates. All rights reserved. Page 14 Page 7
Social Learning Platform Questions Flexibility is Critical! Social Software Uses Turnkey Social Learning? Support for Other Social Use Cases? Unexpected Cases? User Experience Embedded vs. Destination? Overall Experience and Usability? Implementation and Operations Ownership and Governance? IT and Support Requirements? Community Mgmt and Moderation Tools and Requirements? Customizations and Integrations? Future Proofing? Copyright 2009 Bersin & Associates. All rights reserved. Page 15 Following Bersin & Associates Regular updates on research, findings, and news Our Analyst Blogs http://blogs.bersin.com (add analyst name to find individual blogs) Our LinkedIN Group http://www.linkedin.com/e/gis/166968 Our Twitter Feed http://www.twitter.com/bersin Copyright 2009 Bersin & Associates. All rights reserved. Page 16 Page 8