Helping people learn. Martyn Sloman Carmel Kostos

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1 Helping people learn Martyn Sloman Chartered Institute of Personnel and Development Carmel Kostos Zest for Learning

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3 Some propositions on the changing world of the trainer a shift is taking place from training to learning, which is a self-directed work-based process effective individual learning is critical if employees are to acquire the knowledge and skills training and development interventions must ensure that learning is aligned with business activity 4 many different roles are involved in people development and boundaries are increasingly blurred

4 PowerPoint exercise

5 Training i an instructor-led, content-based intervention, leading to desired changes in behaviour Learning a self-directed, work-based process, leading to increased adaptive capacity

6 Learning not training

7 A new role for the trainer Supporting, accelerating and directing learning interventions that meet organisational needs and are appropriate to the learner and the context

8 A new role for the trainer

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10 The stakeholders 1 the employer/senior management 2 the line manager 3 the learner 4...and the implications for the trainer

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13 The rate of learning must be greater than the rate of change L C You never know what the next product will be, so you need to update the skills so that people have new techniques to cope with whatever comes their way Previously the investment has been in machinery, now the investment is in people Adrian Roberts Personnel Manager, Ina Bearing Company Ltd

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17 Sveriges Radio Ethnic Minority Service fluent speakers of both their broadcasting language capable journalists must understand the purpose, ethics and values of public service broadcasting If someone has left Iraq to train in Moscow as a journalist their ideas of public service broadcasting may not accord with what we regard as good practice. Sarah Roxström, Head of Programming for Ethnic Minorities

18 Sveriges Radio Ethnic Minority Service SR International återkoppling SR International ti har under vintern 2005 tagit fram ett antal kvalitets- t och hinnehålls begrepp, med vidhängande definitioner, som talar om hur SR International ska låta och vara. Det handlar alltså om hela kanalen och hela program, och inte de enskilda inslagen enbart. De flesta begrepp är dock användbara ÄVEN på enskilda inslag. 1. Relevanta Inom ramen för redaktionen uppdrag och nyhets- och programpolicy tar vi upp ämnen som har betydelse för lyssnaren. Betydelsen måste vara synlig i inslaget/programmet. Vi sätter innebörden i ett sammanhang 2. Informativa Vi ger upplysningar och presenterar fakta i ett sammanhang som gör det möjligt för lyssnaren och nå ny kunskap och bredare insikt 3. Förutsättningslös Ta reda på saker utan att i förväg ha en bestämd ståndpunkt/åsikt i frågan eller för inslaget 4. Varierat Våra program ska ta upp många olika ämnen i många olika former och med många olika röster 5. Närvarande I programmen tilltalar vi alla sinnen och låter engagerade och fokuserade 6. Ljudmålande Vi skildrar med berättande och ljudillustrationer

19 Sveriges Radio Ethnic Minority Service It has taken us some time to learn what is considered respectful As a Department we need better coaching skills. In many ways it was much easier just to send people on a course, but the results would simply not be effective. Sarah Roxström, Head of Programming for Ethnic Minorities

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23 Personal development plan

24 Evaluation of role at an incident

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26 The changing g world of the trainer new competitive models demand a different approach to the acquisition of knowledge and skills this is happening everywhere: we are all trying to move up the value chain trainers must no longer regard their activities as the sun round which learning planets revolve

27 Characteristics ti of good practice 1 Clear understanding of business drivers 2 Help organisations add value 3 Establish clear strategy for development 4 5 Involve and engage other stakeholders Long-term view and short-term priorities 6 Use appropriate processes and techniques 7 Demonstrate value 8 Understand the learners

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29 Thank you