IMPROVING CONTINUING ENGINEEERING EDUCATION IN QUALITY MANAGEMENT THROUGH INSTITUTIONAL CO-OPERATION

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1 IMPROVING CONTINUING ENGINEEERING EDUCATION IN QUALITY MANAGEMENT THROUGH INSTITUTIONAL CO-OPERATION A SWEDISH CASE STUDY May 2004 Ingela Bäckström Görgen Edenhagen Lennart Schön

2 Background Quality Management, more and more important. Continuing education, more and more needed. Develop a course in Quality Management that can be taken regardless of where and when.

3 Co-operation in practice Few physical meetings - several meetings on the web

4 Web meetings

5 Development Process: Course Development process Verify according to input Verify according to input, mission vision and overall goals Input: Target group analysis Evaluation Customer focus Define: mission vision, policy and goals Development of main contents Course structure Quality assurance through continuous net meetings Expert review Review on net meetings Feedback Development of content Evaluation Output: A course ready for use Continuous evaluation

6 Pedagogical Considerations Perspectives of adult learning Motivation to learn Approach to learning General curriculum design Focus on application Experience centered Explicit objectives and goals Focus on students not on technology!

7 Important that tools in use are introduced in a proper manner! Students must find them useful and feel comfortable with them! Getting started Introductory meeting Questionnaire Course introduction Team work Computer experience Web based tools

8 Collaborative learning Team exercises Exercises suitable for dialogs and discussions Case studies Feed back Rich opportunities for reflection, discussion and survey! Fast and relevant feedback is utterly important!

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10 The course WebCT Three elements -7 chapters -A case - Assignments and an individual final exam

11 Chapters Introduction Leadership Processes Service quality Customer centered development Integration of management systems Six sigma, future

12 Chapter contents Blooms taxonomy Video introduction Facts Links Assignments

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15 Blooms taxonomy Knowledge Comprehension Application Analysis Synthesis Evaluation

16 Fakta Förståelse Tillämpning Analys Syntes Värdering Känna till grundläggande definitioner och terminologi för Sex Sigma. Räkna upp några viktiga faktorer som påverkar kvalitetsutvecklingen och dess framtid. Beskriv vilka faktorer som påverkar yield och Sex Sigma nivån. Redovisa den matematiska bakgrunden till metoden Sex Sigma. Beskriv grundprinciperna för Demand Flow Technology (DFT). Visa hur man kan beräkna Sex Sigma nivån. Redogör för hur man praktiskt kan gå tillväga vid arbetet med DMAIC. Analysera förutsättningarna och identifiera motiven för att arbeta med Sex Sigma. Identifiera viktiga faktorer för att som organisation effektivt kunna utveckla sitt verksamhetsledningssystem för att svara mot framtidens krav. Ge ett översiktligt förslag på hur man skulle kunna lägga upp arbetet med att införa Sex Sigma i en organisation. Redovisa viktiga åtgärder eller exempel på metoder som är viktiga för att en organisation ska kunna möta framtidens kvalitetskrav på ett effektivt sätt. Värdera fördelar och nackdelar med Sex Sigma jämfört med andra metoder för kvalitetsutveckling. Utgå från en valfri organisation och bedöm hur väsentliga de sju faktorer ASQ har tagit fram kommer att vara för organisationens framtid.

17 Case study Known from the basic course Evolves in phase with the chapters Gives practical training Adds a moment of reality

18 Final exam Individual web based exam The exam builds mainly on a case Open for four days Answer is required within 24-hours after downloading

19 Students ratings of the course (example) 0,9 0,8 0,7 0,6 0,5 0,4 0,3 0,2 0,1 0 Getting started Spring 2004, 28 students WebCT Contents Goals Exercises Teamwork Good Average Poor

20 Student drop-outs 80 to 90 percent of the students beginning on the courses also pass. The teamwork and tight cooperation help students overcome difficulties during the course Reasons for drop-outs Problem to cope with both the course work and daily work. Change of daily work and/or new position Family and social reasons

21 Student comments The course material is clear and there are links to material for deeper studies I am very satisfied the course has been comprehensive and worthwhile The course has fulfilled my expectations and needs Rapid start with brain work Exercises has been very well in connection with reality Enjoying way of presenting the contents

22 Develop more courses together International courses Continuous improvement New and mature technology Future

23 Teacher PC System Overhead 2 RDE Studio Video of Virtual Teacher Electronic Whiteboard and Overhead 1 Speakers Wireless Mic Mouse Overhead 2 PC Overhead 1 PC E-Pen Teacher Laptop PC Recording PC Network Scanner WebCam View Audience Audio / Video PC Student PC System Network Laser Printer WebCam View Teacher Student Laptop PC Web Camera E-Pen Remote Control Hardware/Software PC System Headset Mouse Video of Virtual Students

24 RDE Studio Pictures Teacher system Student PC setup

25 Acknowledgement