ACTIVITIES REPORT FOR SAMOT ( )

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1 ACTIVITIES REPORT FOR SAMOT ( ) SAMOT, Karlstad University, SE Karlstad, Sweden Phone: Fax:

2 CONTENTS 1. ACADEMIC PUBLICATIONS PhD and Lic. Degrees Articles in refereed international journals Manuscripts under review Miscellaneous book chapters and articles Conference papers COLLABORATION AND INFORMATION ACTIVITIES Seminars/workshops/presentations Information dissemination activities Participation in courses/conferences Arranged conferences Information activities in media/press SIGNIFICANCE OF SAMOT s TRANSPORTATION RESEARCH International guests visiting SAMOT Guest at universities and institutes (international) International collaboration EDUCATIONAL ENDEAVOURS Postgraduate studies Bachelor s degree Master s degrees Use of transport cases in tuition MISCELLANEOUS Board members and number of board meetings Members of management team and number of meetings International Advisory Board Funding applied for Participation in various advisory and policy groups Additional projects 2009 outside the centre agreement

3 1. ACADEMIC PUBLICATIONS 1.1 PhD and Lic. Degrees 1. Eriksson, L. (2009). Determinants of Car Users? Switching to Public Transport for the Work Commute. Karlstad University Studies 2009:40. Licentiate thesis, Karlstad University. 2. Krüger, A. N. (2009). Infrastructure Investment Planning under Uncertainty. Doctoral thesis, Örebro University. 3. Pedersen, T. (2009). Affective Forecasting: Predicting Future Satisfaction with Public Transport. Karlstad Univeristy Studies 2009:50. Licentiate thesis, Karlstad University. 1.2 Articles in refereed international journals 1. Edvardsson, B., Enquist, B & Johnston B. (forthcoming) Design Dimensions of Experience Rooms for Service test drives Case studies in different service contexts. Manuscript submitted to Managing Service Quality (accepted for publication) 2. Friman, M. & Fellesson, M. (2009). Service Supply and Customer Satisfaction in Public Transportation: The Quality Paradox. Journal of Public Transportation, 12 (4). 3. Fujii, S., Bamberg, S., Friman, M. & Gärling, T. (2009). Are Effects of Travel Feedback Programs Correctly Assessed? Transportmetrica, 5, Gärling, T. and Fujii, S. (2009). Travel behavior modification: Theories, methods, and programs. In: R. Kitamura, T. Yoshii & T. Yamamoto (eds.), The Expanding Sphere of Travel Behaviour Research. Bingley, UK: Emerald, pp Gottfridsson, P. (2009). Actor Roles in Service Development Process. Journal of Public Transportation, 12 (1). 6. Krüger, A. N. & Svensson, M. (2009). The impact of real options on willingness to pay for mortality risk reductions. Journal of Health Economics. 7. Krüger, A. N. (forthcoming) The Impact of Economic Fluctuations on Crime A Multiscale Analysis, Applied Economics Letters, Accepted for publication Pedersen, T., Friman, M. & Kristensson, P. (Forthcoming). Affective forecasting: predicting and experiencing satisfaction with public transport. Accepted for publication in Journal of Applied Social Psychology. 9. Rönnbäck, Å. & Witell, L. (2009). Value creation in outsourced service provision in public transportation. TQM Journal, Vol 21 No Rönnbäck, Å., Witell, L. & Enquist, B. (Forthcoming) Quality Management Systems and Value Creation. Accepted for publication in International Journal of Quality & Service Science. 11. Fellesson, M & Gottfridsson, P (Forthcoming), On the Right Track? Network strategies for innovation and renewal, The International Journal of Management and Business. 1.3 Manuscripts under review 1. Bamberg, S., Fujii, S., Friman, M. & Gärling, T. (submitted). Theoretical Accounts of Why Soft Transport Policy Measures Work. Manuscript submitted to Transport Policy. 2. Camén, C. (submitted) Service quality on three management levels a study of service quality in public tendering contracts. Manuscript submitted to International Journal of Quality and Service Sciences. 3

4 3. Camén, C. & Gottfridsson P. (submitted) Contract Partner Relationships: How Formal Contracts Influence Business to Business Relationships. Manuscript submitted to European Management Journal. 4. Camén, C. & Gottfridsson P. (submitted) Service Development in the Swedish Public Transport Sector. Manuscript submitted to Journal of Public Transportation. 5. Camén, C. & Gottfridsson P. (submitted) Understanding Service Development in Outsourced Service Networks Service Developments in the Public Transport Sector. Manuscript submitted to Journal of Public Transportation. 6. Camén, C. Gottfridsson, P. & Rundh, B. (submitted). To Trust or Not Trust Formal Contracts and the Building of Long Term Relationships. Manuscript submitted to Industrial Marketing Management. 7. Echeverri, P., Salomonson, N. & A. Åberg, (submitted). Dealing with customer misbehavior: Tacit knowledge, practical judgement and tactics. Manuscript submitted to Journal of Services Marketing. 8. Edvardsson, B., Enquist, B & Johnston, M. (submitted) Design Dimensions of Experience Rooms for Service test drives Case studies in different service contexts. Manuscript submitted to Managing Service Quality. 9. Enquist, B., Camén, C. & Johnson, M. (submitted). Contract and performance measurement relationship in the light of service dominant logic. Manuscript submitted to International Journal of Service Industry Management. 10. Enquist, B., Camén, C. & Johnson, M. (submitted). Contracual Governance and Performance Measurement in the Light of Service Dominant logic for managing Value Network. Manuscript submitted to Journal of Service Management. 11. Eriksson, L., Friman, M., Ettema, D., Fujii, S., Gärling, T. (Submitted). Determinants of Car Users Switching to Public Transport. Submitted to Transportation Letters. 12. Ettema, D., Gärling, T. Olsson, L. E., & Friman, M. (Submitted). Out of Home Activities, Daily Travel, and Subjective Well Being. Manuscript submitted to Transportation Research Part A: Policy and Practice. 13. Fellesson, M. Enacting customers Marketing discourse and organizational practice. Manuscript submitted to the Scandinavian Journal of Management 14. Gottfridsson, P. (Submitted). Multi Party Service Development Knowledge transfer in forming prerequisites for new services Manuscript submitted to the Journal of the RTF. 15. Jakobsson Bergstad, C., Gamble, A., Gärling, T., Hagman, O., Polk, M., Ettema, D., Friman, M, & Olsson, L. E. (Submitted). Impact of Routine Out of Home Activities on Subjective Well Being. Submitted to Journal of Happiness Studies. 16. Jakobsson Bergstad, C., Gamble, A., Gärling, T., Hagman, O., Polk, M., Ettema, D., Friman, M, & Olsson, L. E. (Submitted). Subjective Well Being Related to Satisfaction With Daily Travel. Submitted to Transportation. 17. Jakobsson Bergstad, C., Gamble, A., Hagman, O., Polk, M., Gärling, T., & Olsson, L. E. (Submitted). Affective Symbolic and Instrumental Independence Psychological Motives Mediating Effects of Socio Demographic Variables on Daily Car Use. Submitted to Transport Geography. 18. Johnson, M. & Anderberg, A. (submitted). Sustainable Public Transport Framing Environmental Management or Sustainable Development? Manuscript submitted to Transport Policy. 19. Johnson, M. (submitted). Sustainable Performance Management Featuring Sustainability in Public Services. Manuscript submitted to Total Quality Management 4

5 20. Krüger, A. N. and Paraeigis, J. (submitted) Influencing Car Buying Decisions from an Environmental Perspective A Conceptual Framework Based on Real Option Analysis, Transport Policy 21. Pedersen, T., Kristensson, P., & Friman, M. (Submitted). Effect of Critical Incidents on Car Users Predicted Satisfaction with Public Transport. Manuscript submitted to Transportation Research Part F: Traffic Psychology and Behaviour. 22. Richter, J. Friman, M. & Gärling, T. (submitted). Review of Implementations of Soft Transport Policy Measures. Manuscript submitted to TTA. 23. Richter, J. Friman, M. & Gärling, T. (submitted). Soft Transport Policy Measures: Gaps of Knowledge. Manuscript submitted to IJST. 24. Friman, M. (Submitted). Affective dimensions of the waiting experience. Manuscript submitted to Transportation Research Part F: Traffic Psychology and Behaviour. 1.4 Miscellaneous book chapters and articles 1. Fellesson, M., Friman, M., Haataja, S., Leite, M., Lovén, L., Røer, A. & Vihervuori, M. (2009). The relationship between objective quality and customer satisfaction. BEST Report, CIG Group, Norway: Oslo. 2. Gottfridsson, H O. (2009) Dubbel kollektivtrafik alla ombord? Karlstad University Study 2009: X, Förstudie kring anropsstyrd kollektivtrafik för landsbygdstrafik 3. Jakobsson Bergstad, C., Gamble, A., Hagman, O., Olsson, L. E., Polk, M., & Gärling, T. (2009). Bilens roll för människors välbefinnande. CFK Rapport 2009:02, Göteborg. 4. Olsson, L. E., Shanahan, H., & Hélène Wåhlander, H. (2009). User evaluation of the first prototype of the interactive web tool EcoRunner. CFK Rapport 2009:04, Göteborg. 5. Richter, J. Friman, M. & Gärling, T. (2009). Soft transport policy measures: 1. Results of implementations. Forskningsrapport 2009:31. Karlstad. 6. Richter, J. Friman, M. & Gärling, T. (2009). Soft transport policy measures: 2. Research needs. Forskningsrapport 2009:32. Karlstad. 1.5 Conference papers 1. Camén, C., (2009) Service quality in contracts an analysis of service quality in public tendering contracts. Paper presented at 12 th QMOD and Toulon Verona Conference, Verona, Italy. 2. Camén, C., and Gottfridsson, P., (2009) Understanding Service Development in Outsourced Service Networks a Study of Service Developments in the Public Transport Area, Paper presented at the 11th QUIS conference in Wolfsburg. 3. Camén, C., and Gottfridsson, P., (2009) How can relationships in a public procurement setting be managed to achieve a high quality service? Paper presented at 12 th QMOD and Toulon Verona Conference, Verona, Italy. 4. Camén, C., Gottfridsson, P. and Rundh, B., (2009) To Trust or Not Trust Formal Contracts and the Building of Long Term Relationship, Paper presented at the 25th IMP conference in Marseille, France. 5. Echeverri, P., Salomonson, N. and Åberg, A. (2009) Dealing with customer misbehavior: The role of practical judgment in service provision, QUIS11, Wolfsburg Germany 6. Enquist, B & Eriksson, T. (2009) Is it possible to build a service business service culture for Public Service? Analysing the Pressure of Culture Change driven by Goods and 5

6 respectively Service Logic in Swedish Public Transport Industry Paper presented at the 12 th QMOD International Research Conference August, 2009 in Verona, Italy. 7. Enquist, B (2009). Internationella och svenska utblickar i teori och praktik kring marknads och serviceorienterad affärsmodell för kollektivtrafik Presented at Transportforum, Linköping, 8 9 januari Ettema, D., Friman, M., Olsson, L. E., & Gärling, T. (2009, December). Travel and subjective well being (SWB). Paper presented at the 12 th IATBR conference, Jaipur, India, December Fellesson, M & Åberg, A (2009). Adding customer value through social responsibility: the case of public housing. Presented at 12 th QMOD and Toulon Verona Conference, Verona, Italy 10. Fellesson, M & Åberg, A (2009). The reluctant value co creators: Young bank customers and their relation to financial services. Presented at the 18 th Annual Frontiers in Service Conference, Honolulu, Hawaii 11. Fellesson, M & Gottfridsson, P. (2009). Innovations on the Right Track? How to Survive and Thrive as an Entrepreneur in a (De ) Regulated Network. Paper presented at the IAMB Conference in New Orleans. 12. Fellesson, M., Camén, C. & Friman, M. (2009). Evaluating service scape in public transport. Paper presented at the 16th international conference on recent advances in retailing and services studies (EIRASS), Niagara Falls, Canada, July 6 July Friman, M. & Fellesson, M. (2009). The quality paradox: discrepancy between service supply and customer satisfaction. Paper presented at the 58 th UITP Congress. UITP Mobility & City Transport Exhibition, Vienna, 7 11 June Friman, M., Pedersen, T. & Kristensson, P. (2009). Facilitating Sustainable Practice: Long Term Effects of a Trial Passenger Project on Habitual Car Users Frequency of Public Transport Use. Paper presented at the 8th Biennial Conference on Environmental Psychology, Zurich, Switzerland, July 11th 15th Friman, M., Pedersen, T. & Kristensson, P. (2009). Effect of Critical Incidents on Car Users Predicted Satisfaction with Public Transport. Paper presented at the 8th Biennial Conference on Environmental Psychology, Zurich, Switzerland, July 11th 15th Gärling, T., Gamble, A., Jakobsson Bergstad, C., Friman, M., Olsson, E. L. & Ettema, D. (2009). Impact of Performance of Out of Home Activities on Affective and Cognitive Subjective Well Being. Paper presented at the IAREP/SABE conference "Behavioural Economics, Economic Psychology: Theory and Policy", Halifax, Nova Scotia, Canada July Gebauer, H., Johnson, M. & Enquist, B. (2009), Enriching the Service Dominant logic from a Value in Context perspective Paper presented at the 18 th Frontiers in Service Conference, Hawaii USA Oct Jakobsson Bergstad, C., Olsson, L. E., et al. (2009, Januari). Bilens betydelse för människors aktiviteter och subjektiva välbefinnande. [The role of the car for activities and subjective well being]presented at Transportforum, Linköping, 8 9 januari Johnson, M. & Petros Sebhatu, S (2009) Sustainable Service Performance Management. Paper presented at the 5 th Conference on Performance Measurement and Management Control. 20. Kristensson, P., Pedersen, T. & Friman, M. & (2009). Improving Potential Customers Predictions of Future Satisfaction with a Service defocusing the focusing illusion. Paper presented at the QUIS 11 th, Wolfsburg, June

7 21. Krüger, N. (2009) Influencing Car Buying Decisions from an Environmental Perspective A Conceptual Analysis Based on Real Option Analysis. Published in ETC conference proceedings. European Transport Conference, 5 7 October, 2009, Leeuwenhorst Conference Center, Netherlands. 22. Olsson, L. E. (2009). Vägen till Lycka Samband mellan färdmedelsval och subjektivt välbefinnande. [The Road to Happiness Correlations between transport mode choice and subjective well being]presented at Transportforum, Linköping, 8 9 januari Olsson, L. E. (2009, December).The Road to Happiness. Paper presented at the 12 th IATBR conference, Jaipur, India, December Olsson, L. E., et al. (2009, December). Car use, Satisfaction with Travel and Subjective Well Being. Paper presented at the 12 th IATBR conference, Jaipur, India, December Pedersen, T., Kristensson, P & Friman, M. (2009). Affective Forecasting: Improving Habitual Car Users' Predictions about Future Satisfaction with Public Transport. Paper presented at the 12th International Conference of the International Association for Travel Behaviour Research (IATBR), Jaipur, India, December 13 th 19 th. 26. Pedersen, T., Kristensson, P & Friman, M. (2009). Effects of a Trial Passenger Project on Habitual Car Users' Capacity to make a Permanent Travel Mode Shift towards Public Transport Use. Paper presented at the 12th International Conference of the International Association for Travel Behaviour Research (IATBR), Jaipur, India, December 13 th 19 th. 27. Salomonson, N. and Åberg, A (2009) Co creating value in dialogue: a matter of communicative relationship, communicative balance and mutual understanding, QUIS11, Wolfsburg Germany 2. COLLABORATION AND INFORMATION ACTIVITIES 2.1 Seminars/workshops/presentations 1. Bångerius, P. (2009, september). Att skydda och utveckla kunskap om forskning, innovationer och nyttiggörande. Seminarium för forskargruppen, Karlstads universitet. 2. Echeverri, P. (2009, mars), Presentation av delresultat från projekt Workplace Coaching, Göteborgs spårvägar. 3. Enquist, B & Bösch, S & Petros Sebhatu, S (2009, March) Seminarium för de Indonesiska masterstudenterna kring Värmlandstrafiks verksamhet och utvecklingsprojekt 4. Enquist, B & Bösch, S & Petros Sebhatu, S (2009, May) Seminarium på Frykssdalsbanan till Torsby för de Indonesiska masterstudenterna kring Värmlandstrafiks utveckling av regional tågtrafik 5. Enquist, B & Johnson, M.(2009, Janauary) Workshop för delar av Värmlandstrafiks ledningsgrupp och Industridoktorander kring mål och mått inom miljö och hållbarhet 6. Enquist, B (2009, April) Avstämningsmöte med Charlotte Wäreborn Schultz och Kjell Åke Lantz kring ny affärsmodell för svensk kollektivtrafik (fördubblingsprojektet) 7. Enquist, B (2009, April) Besök av riksdagskvinnan Nina Larsson (fp) i egenskap av ledamot av trafikutskottet för diskussion och information kring SAMOT forskares ställningstagande med anledning av debattartikel 14 april i SvD kring Lundinska utredning om ny svensk kollektivtrafiklag. 7

8 8. Enquist, B (2009, April) Strategidiskussion kring samverkan mellan VTABs industridoktorandprojekt och SAMOTs pågående projekt inom tema 3 med Dir Lars Bull och utvecklingschefen Per Magnus Bengtsson 9. Enquist, B (2009, June) Halvdags arbetsseminarium med Torbjörn Eriksson Swebus kring gemensam artikel (Karlstad) 10. Enquist, B (2009, June) Heldags arbetsseminarium med Torbjörn Eriksson Swebus kring gemensam artikel (Stockholm) 11. Enquist, B. & Johnson, M. (2009, March) Visiting and studing the Swiss Public Transport Network in a joint research project together with associate professor Heiko Gebauer St Gallen University 12. Enquist, B. (2009, February) Diskussion med Trafikdirektör Lars Bertil Ekman Göteborgs Kommun kring K2020 och fördubblingsarbetet 13. Enquist, B. (2009, February) Förberedelse inför workshop för projektledare inom K2020 med Dir Bo Aronsson Göteborgsregionens Kommunalförbund (GR) och Dir Sten Erik Ringqvist 14. Enquist, B. (2009, June) Diskussion med Lena Thorén Research Europé AB i egenskap av projektledare i VTABs EU projekt Full Koll om framtida samarbete och ev utveckling av nytt EU projekt kring landsbygdstrafik 15. Enquist, B. (2009, March) Seminarium med Värmlandstrafiks ledningsgrupp med temat värderingar driver kundvärde för en värdeskapande hållbar kollektivtrafik. 16. Enquist, B. (2009, Marsch) Workshop med K2020s samtliga projektledare på Göteborgsregionens Kommunalförbund (GR) 17. Enquist, B. (2009, May) Styrgruppsmöte VTABs industridoktorandprojekt 18. Enquist, B., Petros Sebhatu, S. & Enqvist B J. (2009, June) Diskussion och intervju kring fördubblingsarbetet med trafikchef och försäljningschef Göran Lundblad och försäljningschef Skånetrafiken 19. Enquist, B., Petros Sebhatu, S. & Enqvist B J. (2009, May) Diskussion och intervju kring fördubblingsarbetet med Karlstads Buss chef Sören Bergenland kring utvecklingen av stadstrafiken i Karlstad och miljöstrategierna för Svensk Kollektivtrafik 20. Enquist, B., Petros Sebhatu, S. & Enqvist B J. (2009, May) Diskussion och intervju kring fördubblingsarbetet med bitr planeringschef Per Ekberg, SL Stockholm 21. Enquist, B., Petros Sebhatu, S. & Enqvist B J. (2009, May) Diskussion och intervjuer kring fördubblingsarbetet med nyckelpersoner på Västtrafik: miljöstrateg Leif Magnusson, dir Lena Jovén och utredningsledare Jan Efraimsson. 22. Ettema, D (2009, February). Behavioural implications of ICT on travel behaviour. Research seminar at Karlstad University. 23. Friman, M. & Fellesson, M. (2009, Januari). Möte med föreståndaren (Prof Jonas Eliasson) för Centrum för Transportstudier för samtal och diskussioner om framtida forskningssamarbeten. 24. Friman, M. & Hansson, I. (2009, november). Planeringsmöte med Kjell Åke Lanz för kommande genomförande av implementeringskonferens. 25. Friman, M. (2009, augusti). Presentation av SAMOT för politiker: Berit Högman (s), Thomas Eneroth (s), Per Edlund (mp), Ulf Holm (mp), Josefin Brink (v), Mats Einarsson (v), Max Elger (s), Dan Gahnström (mp), Moa Forstorp (v). 26. Friman, M. (2009, December). Forskning och utveckling för en attraktiv kollektivtrafik. Presentation inför anställda på Västtrafik. Göteborg. 8

9 27. Friman, M. (2009, Februari). Rundabordssamtal med representanter från Miljöpartiet i Värmland, Banverket, Vägverket, Karlstadsbuss, Värmlandstrafik, Bombardier och Riksdagsledamoten Karin Svensson Smith (Mp). 28. Friman, M. (2009, maj). Hur får man bilister att åka kollektivt? Populärvetenskaplig föreläsning. Fakulteten för Ekonomi, Kommunikation och IT , Karlstads universitet. 29. Friman, M. (2009, mars). Möte med Nils Vangstad, Account Manager, Partners Reklambyrå inför kommande kampanjer inom transportområdet. 30. Friman, M. (2009, November). Attraktiv kollektivtrafik vägen dit? Presentation på Kvalitetsmässan i Göteborg. 31. Friman, M. (2009, November). Inbjuden expert vid en öppen utfrågning om "En attraktiv kollektivtrafik vägen dit?". Utfrågningen anordnades av Trafikutskottet och hölls i Riksdagen. 32. Friman, M. (2009, october). Presentation och diskussion om framtida samarbeten med Herbjørn Nysveen (Professor) och Per Egil Pedersen (Professor), Norges Handelshøyskole, Institutt for Strategi og Ledelse. 33. Friman, M. (2009, September). Presentation av SAMOT vid Advanced Internaitonal Training Programme in the Field of Putting Ideas to work Strategies for Innovationled Susainable Growth, Karlstads universitet, Karlstad. 34. Friman, M., Enquist, B. & Fellesson M. (2009, Februari). Transportforskning vid Karlstads universitet. Föredragning och diskussion med riksdagskvinnan Karin Smith Svensson (Mp). 35. Gottfridsson, P. deltagande i UITP konferens/workshop om Internationell Public Transport utbildning, Bryssel 23/ Gottfridsson, P. deltagande i Workshop om Kollektivtrafikakademin, Lund 7/ Olsson, L. E. (2009, Oktober). Presentation och projektseminarium kring projektet Vägen till lycka och MiljöVardag med Rådrummet, Karlstad kommun. 38. Olsson, L. E., Camén, C. & Echeverri. (2009, Oktober). Presentation och rundabordssamtal kring verksamheten vid SAMOT och projektet Vägen till lycka med representanter för Karlstadsbuss, Umeå stad m.fl. 39. Olsson, L. E., Friman, M. (2009, Juni). Presentation och rundabordssamtal kring verksamheten vid SAMOT och projektet Vägen till lycka med representanter för Karlstadsbuss, Swebus, Busslink, Sundsvalls kommun, Länsstyrelsen i Västernorrland m.fl. 40. Pedersen, T. (2009a, may). Kahneman s Intuitive Judgment, Bounded Rationality og Prospect Theory som supplement og korrektiv til normative teorier om Rational Judgment. Populærvitenskapelig foredrag for statsansatte. Direktoratet for Forvaltning og IKT. Oslo, Norge. 41. Pedersen, T. (2009b, may). Hvordan kan vi forbedre våre bedømmelser og beslutninger? Fokuseringsillusjonen som feilmekanisme og defokusering som korrigerende mekanisme. Populærvitenskapelig foredrag for statsansatte. Direktoratet for Forvaltning og IKT. Oslo, Norge. 42. Rönnbäck, Å. (2009). Presentation av projektresultat (R3) för finansiärer. Borlänge. 2.2 Information dissemination activities Lansering av 9

10 Friman, M (2009). Medverkan i broschyr för R3 projektet, värmlandstrafik. SAMOT nyhetsbrev nr 1 (juni 2009) och nr 2 (november 2009) Engelsk broschyr för SAMOT klar i oktober Participation in courses/conferences Friman, M. Fellesson, M. & Enquist, B. (2009) deltar i Uppdrag ledare ledarskapsutbildning för centrumföreståndare Vinnovas Ledarskapsutbildning. Friman, M. (2009). Deltog i Centrumdagen 2009, Lund, 15 September. Fellesson, M. (2009). Attended the Future Urban Transport 2009 Access and Mobility for the Cities of Tomorrow research conferences organized by the Volvo Research and Educational Foundations, Göteborg April Presentation of SAMOT (in the VINNOVA monter) at The 16 th World Congress and Exhibition on Intelligent Transport Systems and Services. 21 st 25 th September, 2009, Stockholmsmässan, Sweden. Friman, M. & Olsson, E. L. (2009, October). Deltagande i informationsdag om att söka EUmedel. Besök av National Contact Points vid Karlstads universitet. Olsson, E. L. (2009, October). Deltagande i informationsdag med EU kommissionärer om forskningsfinansiering från FP7/transport. Vinnova, Stockholm. Olsson, L. E. (2009, Oktober). Attended The first European Energy Efficiency and Behaviour Conference, Maastricht, The Netherlands, October. 2.4 Arranged conferences Partnerkonferens i Grythyttan, 1 2 april. SAMOT forskarkonferens, 15 juni tillsammans med styrelsen för SAMOT. SAMOT forskarkonferen 21 december, Apertin 2.5 Information activities in media/press Knowles, C. (2009, December) Bo Enquist professor. Notis på Inslaget, Karlstads universitet. Knowles, C. (2009, May) Hallå där, Bo Edvardsson. Notis på Inslaget, Karlstads universitet. Friman, M., Paregis, J. & Olsson, E. L. (2009, January). Nyhetsartikel om Deltagarportalen.se i Studenttidningen vid Karlstads universitet. Friman, M. (2009, April). Intervju om säkerhet i kollektivtrafik. Tidningen transportforum i Norge. Edvardsson, B., Enquist, B., Friman, M. & Gärling, T. (2009, April). Kollektivtrafiken hotar raseras. Debattartikel i Svenska Dagbladet Enquist, B. (2009) Medverkan i Värmlandsradion 14 april 2009 med anledning av debattartikel i Svenska dagbladet att svensk kollektivtrafik hotas raseras om Lundinska utredningen genomförs. Wäreborn Schultz, C. (2009, februari). Snabba på kollektivåtgärder. Debattartikel i Dagens industri. Olsson, E. L. (2009, februari). Lykkligere av å la bilen stå. Artikel i Verdens Gang, Norge. 10

11 Fridberg, L. (2009, December) Rapport från CTF Service Academy. Notis på Inslaget, Karlstads universitet. Fridberg, L. (december 2009) Aktuell tjänsteforskning nr 58. Fridberg, L. (december 2009) CTF News nr Fridberg, L. (oktober 2009) CTF News nr Fridberg, L. (augusti 2009) CTF News nr Fridberg, L. (juni 2009) CTF News nr Fridberg, L. (april 2009) CTF News nr Fridberg, L. (februari 2009) CTF News nr Fridberg, L. (maj 2009) Aktuell tjänsteforskning nr SIGNIFICANCE OF SAMOT s TRANSPORTATION RESEARCH 3.1 International guests visiting SAMOT Associate professor Dick Ettema, Faculty of Geosciences, Dept. Human Geography and Planning, Utrecht universitet. October Associate professor Heiko Gebauer, University of St. Gallen, Schweiz Associate professor Rodney Clark Professor Satoshi Fujii, Department of Urban and Environmental Engineering, Kyoto, Japan, October Guest at universities and institutes (international) Haglund, L. (2009, mars). Guest at universities and institutes (international) 9th 10th of March, presentations and discussions with researchers and masters students from the transport research centre PUSTRAL at Gadjah Mada University, Yogyakarta, Indonesia. Among others Professor Siti Malkahma. Haglund, L. (2009, mars) visited important representatives for transport and service research in Indonesia and Malaysia. The purpose of the visits was to further devlop cooperation in education and research between SAMOT, Karlstad University and institutions in Indonesia and Malaysia. Presentations and discussion with researchers, masters and doctoral students at Trisakti University in Jakarta, Indonesia. Among others Professors Asep Hermawan and Husna Leila. Haglund, L. (2009, mars), presentation and discussions with researchers at the Centre of Transport Research at University of Malaya, Kuala Lumpur, Malaysia. Among others Professor Mohamad Rehan Karim. 3.3 International collaboration Professor Satoshi Fujii, Department of Urban and Environmental Engineering, Kyoto, Japan 11

12 Associate professor Dick Ettema, Faculty of Geosciences, Dept. Human Geography and Planning, Utrecht universitet Associate professor Heiko Gebauer, University of St. Gallen, Schweiz Associate professor Rodney Clark, director of the Centre for Applied Systems Research (CASR) in the Faculty of Commerce of the University of Wollongong. Professor Ulrich Brannolte, Bauhaus Universität Weimar (BUW). Department of Transport Planning and Traffic Engineering Dr. Istvan Prileszky, Széchenyi István Egyetem (SZE), Department of Transport Professor Francisco G. Benitez, Universidad de Sevilla (US), Transportation Engineering and Infrastructure Unit of the Faculty of Engineering Professor Dimitar Stoyanov, Technical University of Sofia (TUS) Faculty of Transport Gloria Ng, Senior Programme Director (Process Improvement and Service Science), National University of Singapore Institute of Systems Science. Tel: , Goh Boon Nam, Senior Programme Director (New Initiatives), National University of Singapore Institute of Systems Science. Tel: , Choo Zhi Min, Member (Service Science Research), National University of Singapore Institute of Systems Science. Tel: , Dr. Robert Firth, Senior Programme Director (Technical Directions), National University of Singapore Institute of Systems Science. Tel: , 4. EDUCATIONAL ENDEAVOURS 4.1 Postgraduate studies 4.2 Bachelor s degree 1. Kiegelmann, Julia (spring 2009). Customer complaint handling systems in Public Transportation. Bachelor thesis at Arnem Business School and a part of SAMOT research poject Customer Complaint Behaviour in Public Transportation. 4.3 Master s degrees 1. Wijaya D. H. (spring 2009). Service Failure in Jakarta Public Bus Transport Project work for master thesis at Karlstad University. 12

13 2. Suprobo, Y. (spring 2009). Influence of Contracts to Delivery of Transit Service Quality Case Study: BLU TransJakarta Busway and Värmlandstrafik AB Master thesis at Karlstad University. 3. Hutajulu, J. (spring 2009). Integrated Ticketing System: Case study of Jabodetabek and Värmlandstrafik AB. Master thesis at Karlstad University 4. Sunarto, R. S. (spring 2009). Contractual Governance of Indonesia Railway System Case Study: Customer Satisfaction in Jabodetabek Area Vs Värmlandstrafik AB. Master thesis at Karlstad University. 5. Astuti, O. (Spring 2009). Customer satisfaction in public transport A study of travelers perception in Indonesia. Master thesis at Karlstad University. 4.4 Use of transport cases in tuition Friman, M (2009, mars/april). Doktorandkurs i parametrisk statistik (psykologi). 4.5 Partner participation in undergraduate studies Våra partners engageras i grundutbildningen. Under våren 2009 har Sören Bergerland (Karlstadsbuss), och Per Magnus Bengtsson (Värmlandstrafik) undervisat vid varsina tillfällen, dels FEGB13 Marknadsföring och affärsutveckling, dels FEGC02 Marketing Strategies. 5. MISCELLANEOUS 5.1 Board members and number of board meetings MD Charlotte Wäreborn Schultz (Chair) Lena Jovén, Västtrafik Henrik Dagnäs, Swebus Ann Sofie Chudi, Stockholm transport Professor Bo Edvardsson, Karlstad University (Vice Chair) Professor Tommy Gärling, Gothenburg University Associate Professor Bo Enquist, Karlstad University Dekan, John Sören Pettersson, Faculty of Economy, Communication and IT, Karlstad University Ny styrelse (f om April 2009). Två nya medlemmar har tillkommit från branschen samt dekan över den fakultet där SAMOT organisatoriskt ingår. Ett styrelsemöte har skett under våren (Grythyttan i april) och ett under hösten (Göteborg i december). Styrelsen deltog också i ett forskararrangemang vid Värmlands museum i Juni Members of management team and number of meetings Associate Professor Margareta Friman, Director Per Echeverri PhD, Coordinator of Theme 1 Markus Fellesson PhD, Coordinator of Theme 2 Associate Professor Bo Enquist, Coordinator of Theme 3 The management team meets once a month. 13

14 5.3 International Advisory Board An international advisory board was set up during the year. The following people sit on the SAMOT international advisory board: Ph D Randi Hjorthol, Institute of Transport Economics, Norway Professor Harry Timmerman, Director of Research, Eindhoven University of Technology, Netherlands Professor Patricia Mokhtarian, Institute of Transportation Studies, University of California, USA 5.4 Funding applied for 1. Public transport service adapted to car users transport needs. Project outline within the programme Personal transportation of the future, VINNOVA, 3.8 MSKR. Rejected in June Förarcoachning: ett medel för serviceorientering? Project outline within the programme Personal transportation of the future, VINNOVA, 1.5 MSKR. Rejected in June Den besvärliga kunden. Project outline sent to FAS, 3.8 MSKR. Rejected in April EQUALpt European Quality Analysis of Public Transport. Marie Curie Initial Training Networks (ITN). Call: FP7 PEOPLE 2010 ITN. 5.5 Participation in various advisory and policy groups Echeverri, P. (Finished 2008). Member of the Council of Experts for Infrastructure and effective transports, Vinnova. Enquist, B (2006 ). Participation in workgroup KOLL framåt to draw up a national programme of action for the long term evolution of public transport. Enquist, B. (2006 ). Member of the steering group of the 3R project at Värmlandstrafik AB Eriksson, L. (2006 ). Co opted member of the TRIPP Board (project for more intelligent travel habits in the County of Vämland). Fellesson, M. (2006 ). Member of the workgroup for the railway sub program of the annual VTI transport conference Fellesson, M. (2006 ). Member of the workgroup of the 3R project at Värmlandstrafik AB Friman, M. (2006 ). Member of the Council of Experts for personal transportation of the future, Vinnova. Friman, M. (2009 ). Medlem i styrgruppen för kunskapslyftet som drivs av Svensk Kollektivtrafik, Svenska Bussbranschens Riksförbund, Svenska Taxiförbundet, Branschföreningen Tågoperatörerna samt Sveriges Kommuner och Landsting. Rönnbäck, Å (2009 ). Particiation in workgroup in Svensk kollektivtrafiks Fördubblingsprojekt. 5.6 Additional projects 2009 outside the centre agreement Roos, I. (2009) LET A model for Loyalty Enhancing The significance of active and passive in dynamic customer relationships (3.6 MSKR) 14

15 Edvardsson, B. (2009) Goods Dominant and Service Dominant Designs 15