SAMOT, Karlstad University, SE Karlstad, Sweden Phone: Fax:

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1 ACTIVITIES REPORT FOR SAMOT ( ) SAMOT, Karlstad University, SE Karlstad, Sweden Phone: Fax:

2 CONTENTS 1. ACADEMIC PUBLICATIONS PhD and Lic. Degrees Articles in refereed international journals Manuscripts under review Miscellaneous book chapters and articles Peer- reviewed conference papers COLLABORATION AND INFORMATION ACTIVITIES Seminars/workshops/presentations Information dissemination activities Participation in courses/conferences Arranged conferences Information activities in media/press SIGNIFICANCE OF SAMOT s TRANSPORTATION RESEARCH International guests visiting SAMOT Guest at universities and institutes (international) International collaboration EDUCATIONAL ENDEAVOURS Postgraduate studies Bachelor s degree Master s degrees Use of transport cases in tuition MISCELLANEOUS Board members and number of board meetings Members of management team and number of meetings International Advisory Board Funding applied for Participation in various advisory and policy groups Additional projects 2011 outside the centre agreement Awards

3 1. ACADEMIC PUBLICATIONS 1.1 PhD and Lic. Degrees 1. Pareigis, J. (2012) Business Administration, Customer experiences of resource integration - Reframing sericescapes using scripts and practices. Ph D, Karlstad University, Karlstad University studies 2012: Articles in refereed international journals 1. Camén, C., Gottfridsson, P., & Rundh, B. (2012). Contracts as Conerstones in Relationship Building. International Journal of Quality and Service Sciences, Vol. 4 Issue 3, pp Eriksson, L., Friman, M., & Gärling, T. (2013). Perceived Attributes of Bus and Car Mediating Satisfaction with the Work Commute. Transportation Research Part A, 47, Gärling, T., & Friman, M. (2012). A behavioural perspective on voluntary reduction of private car use. In B. Van Wee (Ed.), Keep moving, towards sustainable mobility (pp ). Hague, The Netherlands: Eleven International Publishing. 4. Pareigis, J., Echeverri, P. & Edvardsson, B. (2012) Exploring internal mechanisms forming customer servicescape experiences. Journal of Service Management. 23(5). 5. Redman, L., Friman, M., Gärling, T. & Hartig, T. (Accepted). Quality Attributes of Public Transport that Attract Car Users. A Research Review. Transport Policy. 6. Ettema, D., Gärling, T., Olsson, L. E., Friman, M., & Moerdijk, S. (2013). The road to happiness? Measuring satisfaction of Dutch car drivers satisfaction with their travel. Transport Policy 1.3 Manuscripts under review 1. Echeverri, P., (submitted) Managerial Coaching Practices: Value Formation and Streams of Activities in Coach- client Interaction. Journal of Service Research. 2. Echeverri, P., (Submitted) Shaping Customer- oriented Employees: Interaction and Organizational Embeddedness in Workplace Coaching. Journal of Public Transportation. 3. Echeverri, P., Fellesson, M., & Gottfridsson, P. (submitted). The coordinating role of service visions in boundary- spanning services. Submitted to Managing Service Quality 4. Enquist, B., Sebhatu, S. P., & Edvardsson, B. (submitted) Corporate Governance & Corporate Social Responsibility as Resources in S- D logic for Values Based Service Business - An explorative study of IKEA, Starbucks and H&M. Manuscript submitted to Journal of service Research. 5. Fellesson, M. Salomonson, N. and Åberg, A. (Submitted) Troublesome Travelers - Service Design as a Cause of Passenger Misbehavior Manuscript submitted to the International Journal of Quality and Service Sciences. 6. Gebauer, H., Johnson, M. & Enquist, B. (Submitted). The Role of Organisational Capabilities in the Formation of Value Networks in Public- Transport Services. Submitted for Management Research Review (MRR) 3

4 7. Gottfridsson, P. & Stålhammar, A. (submitted). The process of transforming the service idea A study of inter organizational service innovation. Submitted to International Journal of Quality and service Science. 8. Johnson, M. (submitted). Sustainable Performance Management Featuring Sustainability in Public Services. Manuscript submitted to Total Quality Management 9. Johnson, M. & Anderberg, A. (submitted). Sustainable Public Transport Framing Environmental Management or Sustainable Development? Manuscript submitted to Transport Policy. 10. Krüger, A. N. & Pareigis, J. (submitted) Influencing Car Buying Decisions from an Environmental Perspective - A Conceptual Framework Based on Real Option Analysis. Submitted to Transport Policy 11. Krüger, N. (submitted). Does Infrastructure Really Cause Growth? The Time Scale Dependent Causality Nexus between Infrastructure Investments and GDP, submitted to Journal of Economic Growth. 12. Krüger, N. & Svensson, M. (submitted). Economic Fluctuations and Mortality: Evidence from Wavelet Analysis for Sweden , revised and resubmitted to Journal of Population Economics. 13. Magnusson, P. & Echeverri, P. (submitted). Reconceptualizing User- Producer Interplay: Concept Adaptation and Dominant Logic Revision. Manuscript submitted to AMS Review. 14. Olsson, L. E. (submitted). Diversification Leading to Inconsistent Risk Taking: The Case of Subsidies. Under review in Journal of Economic Psychology 15. Pareigis, J. (submitted). Interactions with servicescapes: A script- theoretical study of resource integration. Marketing Theory. 16. Sebhatu Samuel P., Heiko Gebauer, Enquist, B., and Johnson M. (Submitted). Innovating Value- configuration spaces: Insight from Public Transport Services in industrialized and newly- industrialized countries Manuscript submitted to Management Decision. 17. Sebhatu Samuel P., Heiko Gebauer, Johnson M and Enquist, B.(Submitted). Collaborating on value creation and innovation in a complex service system Sustainability business cases from public transit services, Manuscript submitted to European Journal of Management. 18. Suzuki, H., Fujii, S., Gärling, T., Ettema, D., Olsson, L. E., & Friman, M. Rules for Aggregating Satisfaction with Legs of Work Commute. Pending revision in Transportation. 19. Westman, J. Johansson, M. Olsson, L. E., Mårtensson, F., & Friman, M. (2012). Children s affective experience of every- day travel. Manuscript submitted for publication. 1.4 Miscellaneous book chapters and articles 1. Edvardsson, B. Enquist, B., and Sebhatu, S. P., (2012), The Important Role of Shared Values in a Sustainable Service Business, In Fisk Raymond, Russell- Bennett Rebekah and Harris Lloyd (Ed.), Serving Customers: Global Services Marketing Perspectives, Edited by Tilde University Press, Australia. 2. Fellesson, M. & Salomonson, N. (2012). Jobba med jobbiga resenärer: Resultat från en förstudie inom svensk spårtrafik. Arbetsrapport. Samot, Karlstads universitet 4

5 3. Friman, M., Pedersen, T., & Gärling, T. (2012). Feasibility of Voluntary Reduction of Private Car Use. Karlstad University Studies, 2012: Peer- reviewed conference papers 1. Camén, C. To manage public procured services using contracts, Första nationella konferensen i Transportforskning, Stockholm, Sverige, oktober Enquist, B., Johnson, M & Petros Sebhatu, S. (2012) Steering and navigating in value networks for sustainable business. International Research Conference QMOD 15, Poznan, 5th - 7th of September, Enquist, B., Johnson, M & Petros Sebhatu, S. (2012) Steering and navigating in value networks for sustainable business An explorative study of regional public transport networks in Sweden, Germany and Switzerland. Första nationella konferensen i Transportforskning, Stockholm, Sverige, oktober. 4. Enqvist Bo- Jacob and Petros Sebhatu, S. (2012), Integrated Rapid Transit (IRT) system for Sustainable Public Transit, Proceedings SERVSIG International Service Research Conference, June 7-9, 2012 in Helsinki, Finland 5. Friman M., Fujii, S., Ettema, D., Gärling T., & Olsson L. E. (2012). A happy work commute. The 13th International Conference on Travel Behavior Research, Toronto, Canada, July Friman M., Olsson L. E., Gärling T., Ettema, D., & Fujii, S. (2012). Life Satisfaction and Satisfaction with the Work Commute. The 5th International Conference on Traffic and Transport Psychology, Groningen, The Netherlands, August Friman M., Olsson L. E., Gärling T., Ettema, D., & Fujii, S. (2012). Tillfredsställelse med vardagliga resor oavsett färdmedel - psykometrisk analys av STS Skalan, Första nationella konferensen i Transportforskning, Stockholm, Sverige, oktober. 8. Fujii, S., Suzuki, H., Friman M., Olsson L. E., Gärling T., & Ettema, D. (2012). How satisfaction with work commute differs among Sweden, Netherland and Japan? The 5th International Conference on Traffic and Transport Psychology, Groningen, The Netherlands, August Gärling T., Suzuki, H., Fujii, S., Ettema, D., Friman M., & Olsson L. E. (2012). Tillfredställelse med hela arbetsresan baserat på tillfredsställelse med dess delar, Första nationella konferensen i Transportforskning, Stockholm, Sverige, oktober. 10. Gottfridsson, P. & Stålhammar, A. (2012). The process of transforming the service idea A study of inter organizational service innovation. The 15th QMOD/ICQSS conference, September 5-7, Poznan, Poland. 11. Gottfridsson, P., Rundh, B. and Camén, C (2012) Relationships in Constructed Service Development Networks a Study of Service Development within Public Organizations 28 th IMP- conference in Rome, September Olsson L. E., Friman M., Ettema, D., Gärling T., & Fujii, S. (2012). Den lyckliga arbetspendlaren, Första nationella konferensen i Transportforskning, Stockholm, Sverige, oktober. 13. Pareigis, J. (2012). Customer scripts and practices in public transport and their role for the customer experience. Första nationella konferensen i Transportforskning, Stockholm, Sverige, oktober. 5

6 14. Sebhatu S.P., Gebauer, H., Johnson, M. and Enquist, B. (2012), Conceptualization and application of sustainability in an Integrated and complex service system: Comparative study of Public Transport Services in industrialized and newly- industrialized countries, Första nationella konferensen i Transportforskning, Stockholm, Sverige, oktober. 15. Sebhatu S.P., Johnson, M. and Enquist, B. (2012), Business Model driven by Societal and environmental Innovation for sustainable Business, The Business of Social and Environmental Innovation Conference, Cape Town, South Africa, October 16. Sebhatu S.P., Johnson, M. Enquist, B. and Gebauer, H., (2012), Sustainability as driver for integrated and complex Public transit Services, The Business of Social and Environmental Innovation Conference, Cape Town, South Africa, October. 17. Sebhatu S.P., Reynoso, J. and Enquist, B. (2012) Sustainable value Creation based on BoP business strategies, Proceedings SERVSIG International Service Research Conference, June 7-9, 2012 in Helsinki, Finland 18. Sebhatu, S.P., M. Johnson, B. Enquist, and H. Gebauer (2012) Conceptualization and application of value- configuration spaces in a complex service system - Comparative study of Public Transport Services in industrialized and newly- industrialized countries, Proceedings for International Research Symposium in Service Management (IRSSM- 3), July 3-7, 2012 in Beijing, China 19. Suzuki, H., Fujii, S., Friman, M., Olsson L.E., Gärling, T., & Ettema, D. (2012). How satisfaction with trip legs affect whole trip satisfaction? Tests of models for aggregated satisfaction of work commutes. The 5th International Conference on Traffic and Transport Psychology, Groningen, The Netherlands, August Suzuki, H., Fujii, S., Gärling, T., Ettema, D., Friman, M., & Olasson, L. E. (2012, July). Preferences aggregated for sequences of events. In K. Takamura (Convener), Preferences and decision making. Invited symposium at 30 th international congress of psychology, Cape Town, South Africa. 2. COLLABORATION AND INFORMATION ACTIVITIES 2.1 Seminars/workshops/presentations 1. Camén C. (2012, november). Presentation på Service Academy forskningsfronten. 21 november 2012 i Stockholm. 2. Camén, C. (2012 oktober). Möte med Kammarkollegiet och upphandlingsstöd. Diskussion om upphandlingsfrågor och inför upphandlingsstödsdagen. Stockholm. 3. Camén, C. (2012, november). Presentation Vad är kvalitet och hur upphandlar vi det? på Upphandlingsstödsdagen. Nationell konferens arraggerat av Kammarkollegiet och Upphandlingsstöd, 16 november 2012 i Stockholm. 4. Camén, C., Enquist, B., och Gottfridsson, P,. (2012, december) Telefonmöte med SL. 5. Edvardsson, B. (2012, september) Presentation av Samot för Konsumentverkets ledning. 6. Friman, M. (2012, Oct). Möte med Carin Grääs, Marknadsanalytiker/Projektledare/Ägare Attityd AB, diskussion om samarbeten och partnerskap. 7. Möte med Indonesiskdelegation på Karlstads universitet. Prof. Ir. Sigit Priyanto, M.Sc. Ph.D., Director of Master Programme in Transport System and Engineering, Gadjah Mada University, Wahju Satrio Utomo, S.H., M.Si., Secretary of Human 6

7 Resources and Development Agency, Ministry of Transportation, Libertinus T. Tampubolon, S.T., M.T., Head of Planning Subdivision of Human Resources and Development Agency, Ministry of Transportation, Albert Simorangkir, Head of Planning Bureau, Ministry of Transportation, Republic of Indonesia, Nahduddin, Staff of Planning Bureau, Ministry of Transportation, Republic of Indonesia, Raden Yogie Nugraha, Staff of Planning Bureau, Ministry of Transportation, Republic of Indonesia, Fauzi Eko Nurdiyanto, Staff of Planning Bureau, Ministry of Transportation, Republic of Indonesia 8. Pareigis, J. (2012, December) Presentation av avhandlingen till Erik Allenström, Volvo Technology. 9. Pareigis, J. (2012, December). Möte med Mattias Byström om utveckling av företagsanpassade kurser på avancerad nivå. 10. Politikermöte med Bengt Berg (v), Jan- Evert Rådhström (m) och Stina Bergström (mp). Måndagen den 3/12, Karlstads universitet. 11. Samuel Petros Sebhatu, 25 October, meeting for future collaboration and interview with the director and operations chief of IRT projects implementation in the 2010 World Cup & IRT Implementation Office, Cape Town, South Africa 12. Samuel Petros Sebhatu, 6th of July, meeting for future collaboration and discussions with vice director and other members of China Urban Sustainable Transport Research Center (CUSTReC) at the China Academy of Transportation Science (CATS) in Beijing, China 13. Service Innovation Workshop inom ramen för ITRACT- projektet, 22 oktober i Karlstad. Medverkande: Anna Stålhammar (SAMOT/Värmlandstrafik), Niklas Johansson (Viktoria institutet), Robert Sahlberg (Karlstadsbuss), Lars E Olsson (SAMOT), Bo- Jacob Enquist (Värmlandstrafik), Louise Alerfors (Säffle kommun), Karin Haglund (Värmlandstrafik). 14. Camén, C. Contracts and relationships, Teaching at the master and PhD course Service and Market Oriented Public Transportation,( December 2012). 15. Camén, C., Enquist, B. Projektmöte/workshop med SL den 12 december 16. Gärling, T., Pedersen, T. & Friman, M. (2012). Feasibility of voluntary reduction of private car use. Presentasjon av forskningsrapport på det svenske forskningsprogrammet BISEKs (Bilens sociala och ekonomiske betydelse i samhället) seminar om utforming av åtgärder for frivillig forandring av reisevane. Stockholm, Sverige 17. Pedersen, T. (2012). Affective Forecasting in Travel Mode Choice: Implications for research on judgment and decision making. Presentation at a research seminar on Judgment & Decision Making at the University of Oslo, Oslo, Norway. 18. Pedersen, T. (2012). Affective Forecasting in Travel Mode Choice: Implications for validity in transportation research. Presentation at a seminar on Research Methodology at The Institute of Transport Economics, Oslo, Norway. 19. Pedersen, T. (2012). Affective Forecasting in Travel Mode Choice: Implications for methodology in occupational health research. Presentation at a research seminar on Epidemiology at The National Institute of Occupational Health, Oslo, Norway 20. Pedersen, T. (2012). Hvordan få ihuga bilister til å reise kollektivt (hur kan man få vanebilister at åka kollektivt?): En populærvitenskapelig presentasjon av prosjektet Affective Forecasting in Travel Mode Choice på konferansen Norwegian Platform on Mobility Management NORPOMM, arrangert av Statens vegvesen, 21. November 2012, Oslo, Norge. 7

8 2.2 Information dissemination activities 1. Broschyr med fokus på samverkan. 2.3 Participation in courses/conferences 1. Fellesson, M. har deltagit i Viktoria Swedish ICT forum om öppna innovationer i transportsystemet, Göteborg Fellesson, M. har deltagit i den Första nationella konferensen i Transportforskning, Stockholm, Sverige, oktober 3. Fellesson, M. har deltagit i workshop om det kommande europeiska forskningsprogrammet Horizon 2020 i Örebro Arranged conferences 1. Första nationella konferensen i Transportforskning, Stockholm, Sverige, oktober. 2. Service Academy, Stockholm, 21 november. Konsten att kunna ta betalt för tjänster. 3. Terminskonferens för Samot- forskare 20 december, Karlstads museum. 2.5 Information activities in media/press 1. Twitter (#FrimanSAMOT), Linkedin och FB tillsammans med CTF 2. Fridberg, L (2012, november) Samot nyhetsbrev 3. Fridberg, L (2012, december) Aktuell tjänsteforskning 4. Fridberg, L (2012, december) CTF News 5. Fridberg, L (2012, oktober) CTF News 6. Fridberg, L (2012, augusti) CTF News 7. Friman, M (2012, september). Forskning ger svar: Så här vill resenären ha sin kollektivtrafik. Mässtidning. 8. Gärling & Friman utveckling.se/nyheter/artikel.php?id= Gärling & Friman m- ste- minska- f- r- att- dagens- transporter- ska- bli- h- llbara 10. Gärling & Friman vi- maste- minska- pa- bilismen 11. Gärling & Friman bor- vaga- ifragasatta- bilen_ svd?utm_source=twitter&utm_medium=tweet&utm_campaign= Knowles, C. (2012, augusti) Inslaget Karlstads universitet Filmade resenärer ger svar om framtidens kollektivtrafik Westman, J. (2012, oktober) SVT Färdsätt kan påverka kan- paverka 14. Westman, J. (2012, oktober) TV4 Värmland Pigg av skolvägen origin.tv4play.se/program/nyheterna- v%c3%a4rmland?video_id=

9 3. SIGNIFICANCE OF SAMOT s TRANSPORTATION RESEARCH 3.1 Visiting international guests 1. Professor Herbjörn Nysveen från Norges Handelshögskola i Bergen, Sept Juni Professor Bernard Cova, Euromed Management Marseille, Frankrike, 5/11-9/ Anglea Caridá från University Magna Graecia of Catanzaro, Italien, Sept Nov Professor Maria Corulcio från University Magna Graecia of Catanzaro, Italien, 6/ Assistant Professor Ayako Taniguchi, University of Tsukuba, Japan, 30/ / Guest at universities and institutes (international) 3.3 International collaboration 1 Dick Ettema, Associate Professor, Faculty of Geosciences, Dept. Human Geography and Planning, Utrecht universitet. 2 Haruna Suzuki, Assistant Professor, Yamaguchi University, Japan 3 Heiko Gebauer, Professor, Innovation Research in Utility Sectors (Cirus), Eawag - Swiss Federal Institute of Aquatic Science and Technology, Dübendorf, Switzerland. 4 Jay Kandampully, Professor, Editor Journal of Service Management, The Ohio State University, USA 5 Jim Spohrer, IBM Almaden Research Center, San Jose, USA 6 Karst Geurs, Associate Professor at the Centre for Transport Studies, the Netherlands 7 Owen Waygood, Assistant Professor at Université Laval, Canada 8 Pelin Alpkokin, Assistant Professor, Faculty of Civil Engineering, Istanbul Technical University, Turkey 9 Piet Rietveld, professor in Transport Economics at the Faculty of Economics, VU University Amsterdam. 10 Rodney Clark, Associate Professor and director of the Centre for Applied Systems Research (CASR) in the Faculty of Commerce of the University of Wollongong. 11 Satoshi Fujii, Professor, Department of Urban and Environmental Engineering, Kyoto University, Japan 12 Sjef Moerdijk, Centre for Transport and Navigation, Delft, The Netherlands 4. EDUCATIONAL ENDEAVOURS 4.1 Postgraduate studies 4.2 Bachelor s degree 4.3 Master s degrees 1. Davoudi, S. (2012) The Delighted Traveller Customer Oriented Quality Attributes Relation to Customer Satisfaction in Swedish Public Transport: A Study of Värmlandstrafik, Mater thesis. 9

10 2. Wang Xiaohong (2012) What is the role of sustainability towards value network in the context of public transportation? A case study of Zhengzhou Bus Rapid Transit system 3. Lu Chaoren (2012) Is sustainability being a driver of service innovation in the public transport sector? A case study of BRT in Changzhou, China 4. Yidan Huang (2012) Can Public Transit Integration be a Sustainable Business Model for Value Co- Creation? A Case of Zhengzhou Public transit 4.4 Use of transport cases in tuition Masterutbildning företagsekonomi, Transport management Advanced Professional Skills, Lecture in Qualitative Methods 4.5 Partner participation in undergraduate studies I masterprogrammet i transport management används en rapport framtagen tillsammans med industripartners inom ramen för ett SAMOT- projekt som kurslitteratur. 5. MISCELLANEOUS 5.1 Board members and number of board meetings Name Position Affiliation Location Charlotte Wäreborn MD Svensk Kollektivtrafik Stockholm Schultz (Chair) Henrik Birath MD Nobina Stockholm Maria Larsson Research and development VGR Göteborg Patrik Larsson Professor Karlstad University Karlstad Bertil Vilhelmsson Professor Göteborg University Göteborg Roland Palmqvist Senior Public Transport Analyst Trafikverket Jönköping Lars Bull MD Värmlandstrafik Karlstad John Sören Pettersson Dean Karlstad University Karlstad Under 2012 har ett styrelsemöten ägt rum i samband med partnerdagarna i mars, Karlstad, ett möte i augusti på Västra Götaland Regionen och ett möte i november på Göteborgs universitet. 5.2 Members of management team and number of meetings Name Position Role Margareta Friman Professor Director Per Echeverri PhD Coordinator of Theme 1 Markus Fellesson Associate Professor Coordinator of Theme 2 Bo Enqvist Professor Vice director/coordinator of Theme 3 The management team meets once a month. 5.3 International Advisory Board Name Position University Location Patricia Mokhtarian Professor Institute of Transport Studies, USA Univ. of California Randi Hjorthol PhD Institute of Transport Economics Norway 10

11 Harry Timmermans Professor Eindhoven University of Technology Netherlands Kontakter har skett under terminen via e- mail. 4.3 Funding applied for 1. Echeverri/Pareigis. Video- och tänk- högtbaserad analys av funktionsnedsatta individer i offentliga miljöer. Ansökan om kr skickad till FAS. Avslag. 2. Kruger/Friman/Olsson. Arbetspendling, arbetstillfredsställelse och upplevt välbefinnande. Ansökan om X miljoner skickad till FAS. Avslag. 3. Friman/Olsson/Pareigis. Nätuppkoppling ombord: En viktig faktor för att få fler att resa kollektivt? Ansökan om 1.5 miljoner skickad till Energimyndigheten. Avslag. 4. Proposal for the trans- national call: Steppingstone. N- GPS, guiding research and development towards effective sustainable mobility patterns and policies in the Netherlands, Germany, Poland and Sweden. Avslag. 5. Deltagande i ansökan om Nationellt Centrum. ADAPT. Arena for Development of Attractive Public Transport. Huvudsökande: KTH. 6. Deltagande i ansökan om Nationellt Centrum. SPRINT. Huvudsökande: Göteborgs universitet och Chalmers 7. Ansökan till Vetenskapsrådet: Kundideal och organisatoriska realiteter - Servicemöten, konflikter och diskursiva kunder Accept 8. Deltar i ansökan till FAS (Högskolan i Borås): Att jobba med jobbiga kunder Tjänstearbete mellan kundideal och organisatoriska realiteter. Accept. 9. Sustainable Transport networks and Polycentric urban regions. Submitted (18 sept) to Urban Europe - creating attractive, sustainable and economically viable urban areas Avslag. 4.5 Participation in various advisory and policy groups 1. Echeverri, P. (Finished 2008). Member of the Council of Experts for Infrastructure and effective transports, Vinnova. 2. Enquist, B ( ). Participation in workgroup KOLL framåt to draw up a national programme of action for the long- term evolution of public transport. 3. Enquist, B. ( ). Member of the steering group of the 3R project at Värmlandstrafik AB 4. Eriksson, L. ( ). Co- opted member of the TRIPP Board (project for more intelligent travel habits in the County of Vämland). 5. Eriksson, L. ( ). Medlem i referensgrupp för projektet Energieffektiva transporter i Högsbo Sisjön, Göteborg 6. Fellesson, M. ( ). Member of the workgroup of the 3R project at Värmlandstrafik AB 7. Fellesson, M. (2006- ). Member of the workgroup for the railway sub- program of the annual VTI transport conference 8. Friman, M ( ). Svensk delegat i COST European Cooperation in Science and Technology and the domain TUD (transport and urban development). COST provides funding for cooperative science and research networking projects called actions. Funded by the EU s 7 th Framework programme, COST mobilises and 11

12 connects extraordinary scientific potential within Europe and beyond Friman, M. ( ). Member of the Council of Experts for personal transportation of the future, Vinnova. 10. Friman, M. ( ). Medlem i styrgruppen för kunskapslyftet som drivs av Svensk Kollektivtrafik, Svenska Bussbranschens Riksförbund, Svenska Taxiförbundet, Branschföreningen Tågoperatörerna samt Sveriges Kommuner och Landsting. 11. Friman, M. (2010- ). Medlem i Persontransportforum. En expertgrupp som fungerar som bollplank och rådgivare till ministern i Näringsdepartmentet. 12. Olsson, L. E. ( ). Vetenskaplig rådgivare i projektet Hushållens energianvändning hur kan vi påverka beteendet?, Göteborgs universitet. 13. Olsson, L. E. (2011- ) Vetenskaplig rådgivare i projektet Smart konsumtion och feedback Världsnaturfonden och IKEA Kalmar. 14. Rönnbäck, Å ( ). Particiation in workgroup in Svensk kollektivtrafiks Fördubblingsprojekt. 15. Stålhammar, A ( ). Medlem i Styrgrupp för SIS- teknikprojekt (Teknikplattform för den samlade kollektivtrafiken) som drivs av X2AB. 4.6 Additional projects 2012 outside the centre agreement Beviljat anslag från vetenskapsrådet: Kundideal och organisatoriska realiteter - Servicemöten, konflikter och diskursiva kunder Projektledare: Docent Markus Fellesson Projektbidrag: kr Projektår Beviljat anslag från FAS: Att jobba med jobbiga kunder Tjänstearbete mellan kundideal och organisatoriska realiteter Projektledare: Ekon dr Nicklas Salomonson, Högskolan i Borås Projektbidrag: Projektår: Awards Camén, C. Karlstad studentkårs pris för bästa läraren Samuel Petros Sebhatu, "Young Service Researcher Award" for conference paper "Conceptualization and application of value- configuration spaces in a complex service system" at the 3 rd International Research Symposium in Service Management (IRSSM- 3) July 3-7 in Beijing, China. 12