SAMOT, Karlstad University, SE Karlstad, Sweden Phone: Fax:

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1 ACTIVITIES REPORT FOR SAMOT ( ) SAMOT, Karlstad University, SE Karlstad, Sweden Phone: Fax:

2 CONTENTS 1. ACADEMIC PUBLICATIONS PhD and Lic. Degrees... Fel! Bokmärket är inte definierat. 1.2 Articles in refereed international journals Books... Fel! Bokmärket är inte definierat. 1.4 Manuscripts under review Miscellaneous reports, book chapters and articles Peer- reviewed conference papers/posters COLLABORATION AND INFORMATION ACTIVITIES Seminars/workshops/presentations (mainly Swedish activities) Information dissemination activities Participation in courses/conferences Arranged conferences Information activities in media/press (mainly Swedish activities) SIGNIFICANCE OF SAMOT s TRANSPORTATION RESEARCH International guests International collaboration EDUCATIONAL ENDEAVOURS Master s degrees Use of transport cases in tuition Partner participation in undergraduate studies MISCELLANEOUS Board members and number of board meetings In 2015 (spring), one Board meetings were conducted: in April (in Lundsbrunn) Members of management team and number of meetings International Advisory Board Funding applied for Participation in various advisory and policy groups Additional projects outside the centre agreement

3 1. ACADEMIC PUBLICATIONS 1.2 Articles in refereed international journals 1 Enquist, B., Petros Sebhatu, S. and Johnson, M. (2015) Transcendence for business logics in value networks for sustainable service business, Journal of Service Theory and Practice, Vol. 25 Iss 2 pp Enquist, B., Johnson, M. and Rönnbäck, Å. (2015) The paradigm shift to Business Excellence 2.0, International Journal of Quality and Service Sciences, Vol. 7 Iss 2/3 pp Waygood, E.O.D., & Friman, M. (2015). Connecting with neighbours: investigating how transportation and the built environment affect children s community connections. Travel Behaviour and Society. 4 McColl- Kennedy, J. R., Gustafsson, A., Jaakkola, E., Klaus, P., Radnor, Z., Perks, H., & M. Friman (2015). Fresh perspectives on customer experience. Journal of Services Marketing. 5 Gustafsson, A., Högström, C., Radnor, Z., Friman, M. Heinonen, K., Jaakkola, E. & Mele, C., (2015). Developing Service Research - paving the way to transdisciplinary research. Journal of Service Management. 6 Gärling, T., Ettema, D., & Friman, M. (2015). Are Citizens not Accurately Informed About Long- Term Societal Costs of Unsustainable Travel or Do They not Care? Travel behaviour and society, 2, Frostell, B. M., Sinha, R., Assefa, G., & Olsson, L. E. (In Press). Modeling both direct and indirect environmental load of purchase decisions: A web- based tool addressing household metabolism. Environmental Modelling and Software. 8 Isaksson, R., Garvare, R., Johnson, M., Kuttainen, C., & Pareigis, J. (2015). Sustaining Sweden s competitive position: lean lifelong learning. Measuring Business Excellence, 19(1), Manuscripts under review 1. Bergström, A. & Krüger, N. (submitted). Modeling Passenger Train Delay Distributions: Evidence and Implications. Manuscript under review in Transportation Research Part A: Policy and Practice. 2. Bröchner, J. Camén, C., Eriksson, H. and Garvare, R. (submitted) Quality and Leagel Aspects in Public Care Procurement. Manuscript under review in Total Quality Management. 3. Echeverri, P. & Salomonson, N. (submitted) Bidirectionality in value co- creation: Demeanour as practice. Marketing Theory. Manuscript under review. 4. Enquist, B, Johnson, M. & Petros Sebhatu, S. (submitted). Multi- Stakeholder dialogues for steering and navigating in value networks. Manuscript under review in Journal of Service Management. 5. Enquist, B; Johnson, PetrosSebhatu, S. and Johnson, M. (submitted) Multi- Stakeholder dialogue for steering and navigating value networks to create sustainable services, Manuscript under second review Journal of Service Management. 3

4 6. Enquist, Bo; Johnson, Mikael; Sebhatu, Petros (2013) Mult- Stakeholder dialogues for Steering and navigating in value networks for sustainable service business, Manuscript under review Journal of Service Management. 7. Fellesson, M. and Salomonson, N. (submitted). Frontline employees expectations regarding their customers: Disturbances or co- creators of value? Journal of Service Theory and Practice. 8. Friman, M. & Gärling, T. (2014). The Need to Travel and Choice of Travel Mode. In M. Zawisza & C. Jansson- Boyd (Eds.) International handbook of consumer psychology. Taylor and Francis 9. Friman, M., Olsson, L. E., Ståhl, M., Ettema, D. & Gärling, T. (2015). Travel and Residual Emotional Well- Being 10. Johansson, T, Siverbo, S and Camén C. (submitted) Managing cooperation, coordination and Legimacy: control of contracted public services. Manuscript under review 11. Johansson, T, Siverbo, S and Camén C. (submitted) The impact of control on performace in contracted healthcare. Manuscript under review 12. Johnson, M. (submitted). Sustainable Performance Management Featuring Sustainability in Public Services. Manuscript submitted to Total Quality Management 13. Johnson, M. & Anderberg, A. (submitted). Sustainable Public Transport Framing Environmental Management or Sustainable Development? Manuscript submitted to Transport Policy. 14. Krüger, A. N. & Pareigis, J. (submitted) Influencing Car Buying Decisions from an Environmental Perspective - A Conceptual Framework Based on Real Option Analysis. Submitted to Transport Policy 15. Lättman, K., Olsson, L. E. & Friman, M. (2015). Development and test of the Perceived Accessibility Scale (PAC) in public transport. 16. Lättman, K., Olsson, L. E. & Friman, M. (submitted). Development and test of the perceived accessibility measure (PAC) in public transport. Submitted to Journal of Transport Geography. 17. Molander, S. (2014). Public transport authorities, private service providers, and market orientation. Submitted to Transportation Research Part A: Policy and Practice. 18. Molander, S., Fellesson, M., & Friman, M. (2014). Market Orientation in Public Service A comparison between buyers and providers. Submitted to International journal of Public Management 19. Mollander, S., Fellesson, M., & Friman, M. (2014). Market Orientation in Public- Private Dyads. 20. Olsson, L. E. (submitted). Diversification Leading to Inconsistent Risk Taking: The Case of Subsidies. Under review in Journal of Economic Psychology. 21. Pareigis, J. (submitted). Interactions with servicescapes: A script- theoretical study of resource integration. Manuscript submitted to Marketing Theory. 22. Sundström, E., Karlsson, J. and Camén C. Service innovation as a political process, Manuscript submitted to JSR. 23. Waygood, E. O., Friman, M., Olsson, L. & Taniguchi, A. (2015). A Review of Transport and Child Well- Being 24. Westman, J., Olsson, L. E., Gärling, T., and Friman, M. (2014). Children s travel to school: Satisfaction, current mood, and cognitive performance. 4

5 25. Westman, J., Olsson, L. E., Gärling, T., Friman, M. (2015). Children s Travel to School: Satisfaction, Current Mood, and Cognitive Performance 1.5 Miscellaneous reports, book chapters and articles 1. Ekström, K. M., Hjelmgren, D., and Salomonson, N. (2014), Environmental Consumer Socialization among Generation Swing and Y: A Study of Clothing Consumption, in Karin M. Ekström (ed.), Waste Management and Sustainable Consumption: Reflections on consumer waste, Routledge, pp Ettema, D., Friman, M., Gärling, T., & Olsson, L. E. (2015). Travel Mode Use, Travel Mode Shift and Subjective Well- Being: Overview of Theories, Empirical Findings and Policy Implications. In Wang, D., & He, S. (Eds). Mobility, Sociability and Wellbeing of Urban Living. Springer. 3. Gärling, T. & Friman, M. (2014). Unsustainable Travel Becoming (More) Sustainable. In Reisch, L., & Thøgersen, J. (Eds.), Handbook of research on sustainable consumption (p ). Cheltenham, UK: Edward Elgar Publishing. 4. Gottfridsson, P., & Friman, M. & Olsson, L. E. (2015). Vad händer när förbättringar introducerar? En studie om förändrad fordonsdesign. SAMOT, Karlstads Universitet 5. Hjelmgren, D., Salomonson, N., and Ekström, K. M. (2014), Upcycling of Pre- Consumer Waste: Opportunities and Barriers in the Furniture and Clothing Industries, in Karin M. Ekström (ed.), Waste Management and Sustainable Consumption: Reflections on consumer waste, Routledge, pp Peer- reviewed conference papers/posters 1. Chaoren Lu, Patrik Gottfridsson, Markus Fellesson (2015) Different perspectives on innovation policy: A critical literature review. Presented at the Quis 14 symposium on Service Excellence in Management, Shanghai, Kina June. 2. Chaoren Lu, Xin Chen, Jianchen Cai, (2015) Travel experience creation through self- service device. Presented at the Quis 14 symposium on Service Excellence in Management, Shanghai, Kina June. 3. Echeverri, P. and Salomonson, N. (2015). Demeanour Co- Creation Value (DCCV): Bi- Directional Practices In Service Encounters. Presentation at Recent Advances in Retailing and Consumer Services Science (EIRASS), Montreal, Canada, July Echeverri, P., & Pareigis, J., Presentation at IIEMCA Kolding University 4-7 Aug Echeverri, P., Salomonson, N., Bidirectionality in value co- creation: Demeanour as practice. Presentation at EIRASS Montreal, July Enquist, B. and Petros Sebhatu, S. (2015) The Moral Dilemma of a City for People: The Challenges of Values- Based Governance. Presented at International Marketing Ethics and Corporate Social Responsibility: An Academic Symposium, Rome April Enquist, B. and Petros Sebhatu, S. Dynamic and Complex Public Transit Service Eco- system for Resilient Living Cities presented at Naples Forum on Service- Naples Italy, June Enquist, B. and Petros Sebhatu, S. Public Transport as a dynamic and transformative values based service eco- system for resilient living cities Presented at Recent Advances in Retailing and Consumer Services, Montreal - July,

6 9. Fellesson, M. and Salomonson, N. (2015). Service orientation and difficult customers: A front line dilemma. Presentation at Frontiers in Service Conference, San Jose, California, USA, 9-12 July Lättman, K., Olsson, L. E. & Friman, M. (2015). Development and test of the Perceived Accessibility Scale (PAC) in public transport. Poster presented at the ICPS (International Convention of Psychology Science Conference). Amsterdam, The Netherlands, March. 11. Löfberg, N. and Pareigis, J. (2015). Experiences and reflections from running connectivist MOOCs in Sweden. Poster presented at the MOOCs in Scandinavia Conference. Stockholm, Sweden, June. 12. Pareigis, J. and Schneider, M. (2015). A sustainable alternative for xmoocs in Sweden an innovative integration of the universities third mission. Poster presented at the MOOCs in Scandinavia Conference. Stockholm, Sweden, June. 13. Sukhov, A., Magnusson, P. Olsson, L. E. (2015). A conceptual model of the idea construct in innovation contexts - Laying the groundwork for a generative idea assessment approach. Accepterad för presentation vid Academy of Management Conference, Vancover Canada. 14. Sukhov, A., Magnusson, P. Olsson, L. E. (2015). Rethinking idea assessment: The generative approach. Presenterat vid IPDMC (Innovation and Product development Management Conference), Köpenhamn, juni. 15. Sukhov, A., Olsson, L. E. & Magnusson, P. (2015). The downside of ambiguity. Presenterat vid IPDMC (Innovation and Product development Management Conference), Köpenhamn, juni. 16. Waygood, O. E., Olsson, L. E., Friman, M. & Taniguchi, A. (2015). Children s trip to school and psychological well- being, presentation at the 1st International Conference on Transport & Health (ICTH), London, England, 6-8 July Waygood, O. E., Olsson, L. E., Friman, M. & Taniguchi, A. (2015). Transport and Child Well- Being, presentation at the 1st International Conference on Transport & Health (ICTH), London, England, 6-8 July Westman, J., Olsson, L. E., Gärling, T., & Friman, M. (2015). Children s Travel to School: Satisfaction, Current Mood, and Cognitive Performance. Poster presented at the ICPS (International Convention of Psychology Science Conference). Amsterdam, The Netherlands, March. 19. Xin Chen, Chaoren Lu, Kin Wai Michael Siu, (2015) User Experience Design for the Hong Kong Public Transportation in the Context of Smart Communication. Presented at the Quis 14 symposium on Service Excellence in Management, Shanghai, Kina June. 2. COLLABORATION AND INFORMATION ACTIVITIES 2.1 Seminars/workshops/presentations (mainly Swedish activities) 1 Camén, C. och Gottfridsson, P. Presentation på SLL, Stockholm, 6 mars Echeverri, P., Möte med Landstinget i Värmland, Region Värmland, VTAB, 27 april Echeverri, p., Salomonson, N., Presentation, Workshop och fortbildning med personal vid Göteborgs stad, Färdtjänsten, 4-5 mars

7 4 Echeverri, P., Åkesson, M., Planeringsmöte med VTAB, 14 januari Echeverri, P., Åkesson, M., Planeringsmöte med VTAB, 24 april Echeverri, P., Åkesson, M., Workshop med personal VTAB, 25 maj Enquist, B. (2015) Workshop med Pär Karlsson mfl ihop med företrädare för WSP kring Trafikverkets kundbegrepp Stockholm 12 mars 8 Enquist, B. (2015) Besök av Docent Anders Wretstrand, K2 för forskningsavstämning och framtida forskningssamarbete mellan SAMOT och K2 inom bl a kontraktstyrning, Karlstad 14 januari 9 Enquist, B. (2015) Besök av Docent Stig Weaterdahl, K2 för forskningsavstämning och forskningssamarbete mellan SAMOT och K2 inom område levande städer, Karlstad 16 april 10 Enquist, B. (2015) Deltog i en forskargrupp från Karlstad Universitet i ett första möte med Stockholms Resilience Centre, Stockholm Universitet kring sondering om forskningssamarbete. Plats Karlstad Innovation Park, 13 maj. 11 Enquist, B. (2015) Möte med Jernhusens regionchef kring Göteborgs centralstationsområdes tranformeringsprocess kring vision Region City, Göteborg 25 maj 12 Enquist, B. (2015) Möte med Sofia Wieselfors och Roland Palmqvist, Trafikverket Stockholm om framtidens städer, Stockholm 12 januari 13 Enquist, B. (2015) Möte med VD för Älvstrandens Utvecklings AB kring Göteborgs stads tranformeringsprocesser kring vision Älvstaden, Göteborg 25 maj 14 Enquist, B. och Johnson, M. (2015) Workshop och lägesavstämning med sex nykelpersoner för SAMOTs uppdragsforskning för Trafikverkets räkning i tre arbetspaket för att stötta Trafikverket i sin utvecklingsprocess mot modern myndighet. Workshopen ägde rum på SAMOT Innovation Lab, Karlstad Innovation Park januari 15 Fellesson, Markus Projektinitieringsmöte med Petter Ahlström på Chalmers om Stadsutveckling, kollektivtrafiksatsningar och fastighetsmarknaden Friman, M, Fellesson, M. Planering av Centrumdagen Ett antal möten i arbetsgruppen. 17 Friman, M. Deltagande i panel på kollektivtrafikdagarna, Stockholm 6 maj. 18 Friman, M. Fellesson, M. Planering av centrumledardag tillsammans med Charlotte Wäreborn- Schultz. Januari Friman, M. Kick- off i BRT projektet, X2AB, 12 januari. 20 Friman, M. Olsson, L., & Lättman, K. Möte med Malmö stad, Malmö, Maj Friman, M. Olsson, L., Skarin, F & Roos, I. Presentation i projektet Pendla Grönt, Karlstad kommun, 12 maj. 22 Friman, M. Opponent for Licentiate thesis by Anne Bastian Peak Car in Sweden? KTH Royal Institute of Technology, Stockholm, May Friman, M. Planering av nationella konferensen Flera möten i styrgruppen. 24 Friman, M. Thematic meeting. UITP, Bryssel. 25 Januari. 25 Friman, M., Enquist, B. Frukostmöte med VTAB. 13 februari. 26 Friman, M., Fellesson, M., Enquist, B. Planering av Centrumdagen Ett antal möten i referensgruppen. 27 Johnson, M och Enquist; B. (2015) Medverkan i ledningsworkshop på Trafikverket där SAMOTs bidrag handlade om Tjänster som del i Trafikverkets ledingssystem; Borlänge 14 april. 28 Olsson, L. E. " Den för jämställdheten så viktiga pendlingen: Vardagsresorna viktigare för hur vi mår än hög lön.." Transportforum, Linköping, 6 feb

8 29 Olsson, L. E. "Hur planerar vi för människa och miljö? Vägen till lycka - forskning kring pendling och välbefinnande." Miljömålskonferens Länsstyrelsen Halland, Halmstad 6 feb Olsson, L. E. "Kollektivtrafik åt alla? Resupplevelser och välbefinnande." Kollektivtrafikseminarium, Vänsterpartiet, Västra Götalandsregionen, 7 mars Olsson, L. E. "Pendling och lycka." Örebroregionens Infrastruktur- och transportdag, 20 mars Olsson, L. E. Ordförande vid sessionen " Jämställdhet Det goda livet, jämställdhet och hållbar utveckling" Transportforum, Linköping, 6 feb Olsson, L. E. Paneldebatt om "Universitetens roll i forskning om cykel" vid Cykelkonferens 2015, Karlstad CCCS, 6 maj Information dissemination activities 1 Artikel i Busstidningen (nr 2, 2015, s 20-22) med rubriken "Inte bara hot och våld: Trakasserier hör till många busschaufförers vardag" 2 Artikel i Forskning.no med rubriken "Misfornøyde kunder er farlige", se transport/2014/12/misfornoyde- kunder- er- farlige 3 CTF nyhetsbrev 0115 (Fridberg, L) 4 CTF nyhetsbrev 0215 (Fridberg, L) 5 CTF nyhetsbrev 0315 (Fridberg, L) 6 Intervju i P4, Radio Sjuhärad (direktsändning) med anledning av Bussförarnas dag 18 mars. Tema: Bussförarnas arbetssituation med bråkiga och besvärliga kunder. 7 Levande städer broschyr 8 Marknadsföring av innovationslabbet på 100 Karlstad (näringslivsforum i Karlstad) 9 Radio Värmland, VF, NWT, GP, Värmlandsnytt och ECT (angående Håkan Frisinger stipendiet) 10 Samot nyhetsbrev (Fridberg, L) 11 Samot nyhetsbrev 0115 (Fridberg, L) 12 Sprint broschyr 2.3 Participation in courses/conferences 1 UITP academic network. Workshop on Land use and finansiation of public transport. Bryssel. UITP huvudkontor. Januari Camén, C. och Lidestam, H. Organiserade session, presenterade och deltog på Transportforum, januari 2015, Linköping 3 Camén och Lidestam, H. Presenterade på SLOW symposium Linköping mars Camén, C och Lidestam, H. Möte inom Tankesmedjan Smart Mobility och workshop inom Tankesmedjan för transformativa lösningar, Konkurrensverket 6 maj Friman, M. Deltagande på transportforum, januari 2015, Linköping 6 Friman, M., Enquist, B., Sebathu, S., Fellesson, M. New Ways of Financing Public Transport, Malmö 3-4 March 2015, 7 Friman, M. Echeverri, P. Möte med Experiolab och VTAB. 16 Mars. 8 Friman, M. Enquist, B. Karlstadsstråket demoprojekt, Kick- off KCCC, 30 Mars. 9 Skarin, F. Deltagande på transportforum, januari 2015, Linköping. 10 Molander, S, taking the doctoral course of Information retrieval from Mars to April. 8

9 11 Salomonson, N. Presentation av forskningsresultat på temat: "Bråkiga och besvärliga resenärer - kundorienteringens roll i kollektivtrafiken", Transportforum i Linköping, januari Pareigis, J. Deltagande på OE Global 2015, Banff, Canada, April. 13 Pareigis, J. Deltagande på Academia Europaea - Wenner- Gren Foundations international symposium in the HERCuLES series: Emerging Models of Learning and Teaching in Higher Education: From Books to MOOCs?, Stockholm, Sweden, May 14 Lättman, K. Föreläsare på Transportforum, januari 2015, Linköping. 15 Lättman, K. Deltagande på ICPR:s sommarskola i Michigan, USA. 16 Roos, I., Presentation av forskningsresultat för Karlstads Kommun 12 maj Arranged conferences 1. Breakfast meetings at Karlstad University th Public Transport Innovation Network. Meeting in Malmö, Mars th Public Transport Innovation Network. Meeting in Stockholm, Maj Arrangerade ett seminarium på transportforum på temat tillgänglighet. Vi bjöd in forskare från GU, VTI/K2 och verksamma på SKL och VGR. 5. Partnerdagar mars i Lundsbrunn. 6. Håkan Frisinger seminariet 2015, Chalmers 1 april. 7. Forskarkonferens Publicering och forskningsresultat, Värmlandsmuseum, 16 Juni. 2.5 Information activities in media/press (mainly Swedish activities) 1. Twitter (#FrimanSAMOT), Linkedin and FB 2. Twitter (#CTFse and #Samot) FB with CTF 3. Twitter (@joergelp), LinkedIN and Facebook 4. PM Volvostipendium till Margareta Friman för forskning om varför vi reser som vi gör (Knowles, C/Volvo) 5. Twitter (@lyckolars) 6. Olsson, L. E. "Smidiga resor gör oss lyckligare". Hallands Nyheter 5 feb Olsson, L. E. "Spännande seminarie om framtidens kolektivtrafik: Hur hänger lycka och pendling ihop?" mars Trafikkalendern Jessica Westman 9. Cykla i P1 Jessica Westman 3. SIGNIFICANCE OF SAMOT s TRANSPORTATION RESEARCH 3.1 International guests Nancy V. Wünderlich, Professor, University of Paderborn, Germany Isabel Tessmer, University of Paderborn, Germany Ruth Bolton, Professor of Marketing, Arizona State University, USA Somaya Ben Letaifa, Professor Universite du Quebec a Montreal, Canada Oksana Tokar, Ph. D student, Hamburg University, Germany Steve Vargo, Professor, Univeristy of Hawaii at Manoa, USA Tilo Böhmann, Professor, Hamburg University, Germany Laurel Andersson, Associate Professor, CSL, Arizona State University, USA 9

10 3.2 International collaboration 1 Amalia Polydoropoulou, Professor at the Department of Shipping, Trade, and Transport, University of the Aegean, Greece 2 Angela Caridá, Ph.D., University Magna Graecia of Catanzaro, Italy. 3 Assistant Professor Ayako Taniguchi, University of Tsukuba, Japan 4 Dick Ettema, Associate Professor, Faculty of Geosciences, Dept. Human Geography and Planning, Utrecht universitet. 5 Elina Jaakkola, Turku School of Economics 6 Heiko Gebauer, Professor, Innovation Research in Utility Sectors (Cirus), Eawag - Swiss Federal Institute of Aquatic Science and Technology, Dübendorf, Switzerland. 7 Helen Perks, Nottingham University 8 Janet R. McColl- Kennedy, The University of Queensland 9 Owen Waygood, Professor at Université Laval, Canada 10 Phil Klaus, Brunel University London 11 Prof. Donggen Wang, Director of the Centre for China Urban and Regional Studies, Hong Kong Baptist University 12 Prof. Maria Francesca Renzi, Department of Business Studies - University of Roma Tre, Rome, Italy 13 Prof.Jaqueline Pels, Director of Espacio Negocios Inclusivos (ENI Di Tella, Universidad Torcuato Di Tella, Buenos Aires, ARGENTINA 14 Rodney Clarke, University of Wollongong, Australia. 15 Ryota Sato, Ph D student, University of Tsukuba, Japan 16 Satoshi Fujii, Professor, Kyoto University, Japan 17 Steve Flowers, Assoc. prof., University of Brighton. 18 Thorsten Gruber, Professor and Chair in Marketing and Service Management, Loughborough University, United Kingdom 19 Zoe Radnor, Loughborough University 4. EDUCATIONAL ENDEAVOURS 4.1 Master s degrees 1 Karlsson, E., Value Co- creation and Wellbeing in Interaction Employee Perspective: An Empirical Study on Göteborgs Färdtjänst, Magisteruppsats Företagsekonomi, Karlstads universitet. 2 Ayuwandira Sadu (2015) Improving Flight Delay Management (Post Schedule) Through Customer Perception Towards A Market Oriented Air Transportation (Case Study: Lion Air in Soekarno- Hatta International Airport), Supervisor Lars Haglund 3 Mutiasari Devi (2015) Sustainable Travel to the University (Case Study: Gadjah Mada University), Supervisor Margareta Friman 4 Purwo Putro (2015) Enhancing the Park and Ride Service As a Component of Integrated Public Transport, Supervisor Mikael Johnson 5 Rinawanti Safitri (2015) Integrated Public Transport Policies from Multi Stakeholder Perspectives toward Sustainable Travel Behaviour (Case Study: Work Commute Travel from Bekasi to Jakarta), Supervisor Samuel Petros Sebhatu 10

11 6 Mario Palentino (2015) Newly Developing Airport Train Service Requirement for Feeder Train Soekarno- Hatta, Supervisor Samuel Petro Sebhatu 7 Roma Uli Saragih (2015) Analysis of Service Quality Through Integrating SERVQUAL and Kano Model into Quality Function Deployment (QFD) for Service Excellent Deployment (Case Study: Transyogya), Supervisor Samuel Petros Sebhatu 8 Kusmini, Kusmini (2015) A Study of Passenger s Perceptions to Improve Airport Service Quality At Hang Nadim Airport, Batam- Indonesia, supervisor Lars Haglund 9 Cathrine Bangshöj, Integrering av CSR I Kvalitetsledningssystem inom Kollektivtrafiken: En fallstudie på Värmlandstrafik; Supervisor Bo Enquist & Magnus Lestelius 4.2 Use of transport cases in tuition Master Business Administration, Transport management Echeverri, P., Friman, M., Olsson, L., Pareigis, J., Utveckling av en distansutbildning kring Customer Experience inom ramen för UseIT, inkluderande exempel från kollektivtrafikområdet, en MOOC- kurs baserad på blended learning. Service Education in Service Transport, FEAD 80, - 30hp. - Samuel Quality Management and CSR course IEAD01-7,5hp. Samuel Olsson, L. E. Transformative service research (TSR) and subjective wellbeing. Interdisciplinär doktorandkurs. 4.3 Partner participation in undergraduate studies Partner reports and cases are used in various courses. 5. MISCELLANEOUS 5.1 Board members and number of board meetings Name Position Affiliation Location Charlotte Wäreborn MD X2 AB Stockholm Schultz (Chair) Patrik Larsson Professor/Dean Karlstad University Karlstad Bertil Vilhelmsson Professor University of Gothenburg Göteborg Roland Palmqvist Senior Public Transport Analyst Trafikverket Borlänge Lars Bull MD Värmlandstrafik Karlstad Mattias Byström Försäljningschef Nobina Stockholm Maria A Larsson Analysis Manager Västra Göteborg Götalandsregionen Pernilla Helander Head of Analysis Stockholm Transport Stockholm Henrietta Huzell Director of CTF CTF, Karlstad University Karlstad In 2015 (spring), one Board meetings were conducted: in April (in Lundsbrunn). 5.2 Members of management team and number of meetings Name Position Role Margareta Friman Professor Director Per Echeverri PhD Coordinator of Theme 1 Markus Fellesson Associate Professor Coordinator of Theme 2 Bo Enqvist Professor Vice director/coordinator of Theme 3 11

12 The management team meets once a month. 5.3 International Advisory Board Name Position University Location Patricia Mokhtarian Professor Georgia Institute of Technology USA Randi Hjorthol (Done) PhD Institute of Transport Economics Norway Amalia Polydoropoulou Professor University of the Aegean Greece Harry Timmermans Professor Eindhoven University of Technology Netherlands 5.4 Funding applied for 1 Utmaningsdriven innovation, (Vinnova). Sömlöst i attraktiva städer. Ansökan Steg 2 Januari Avslag. 2 Open Innovation Incoming. Exploring new forms of User collaborations in innovation, production, and consumption. Strategic Mobility in Open and User Innovation Research, avseende forskarstöd för Steve Flowers. Huvudsökande SSE, SAMOT medsökande. Beviljad. 3 H2020. Individuals Privacy Aware big data Services. ipas is listed as the first unfunded project in the area. If additional funding becomes available, it is going to be funded. Such things already happened in the past. Most likely we will know this in May- June. 4 Miljöaspektens betydelse vid utvärdering av offentlig upphandling av kollektivtrafik. Ansökan skickad till Konkurrensverket. Huvudsökande Linköpings universitet medsökande via Carolina Camén Samot och Karlstads universitet. Avslag maj Bättre kvalitet och kvalitetskriter vid upphandling av vård och omsorg. Ansökan skickad till Konkurrensverket. Huvudsökande Chalmers. Medsökande via Carolina Camén Karlstads universitet. Luleå tekniska högskola är ingår också som part i ansökan. Avslag maj Hållbara offentliga upphandlingar av busstrafik. Ansökan skickad till Vinnova. Huvudsökande Linköpings universitet. Medsökande via Carolina Camén Samot och Karlstads universitet. Besked väntas hösten Innovationens drivande kraft för ökat resande. Ansökan skickad till Vinnova. Huvudansökande Patrik Gottfridsson, Samot, Karlstads universitet. Besked väntas hösten Forte, Interaktionens roll för välbefinnande: personlig assistans ur ett transformativt perspektiv. Avslag mars Innovationer för ett hållbart samhälle: miljö och transport, (Vinnova). Att leva med funktionshinder i transportsystemen: välbefinnande och värdeskapande bland resenärer och förare. Besked i november Participation in various advisory and policy groups 1 Bo Enquist, (2013). Medverka Färdplan Kollektivtrafikens roll I hållbar samhällsutveckling 2 Camén, C och Lidestam (2014- ), H. Ingår i Tankesmedjan Smart Mobility Konkurrensverket 12

13 3 Echeverri, P. (Finished 2008). Member of the Council of Experts for Infrastructure and effective transports, Vinnova. 4 Enquist, B ( ). Participation in workgroup KOLL framåt to draw up a national programme of action for the long- term evolution of public transport. 5 Enquist, B. ( ). Member of the steering group of the 3R project at Värmlandstrafik AB 6 Eriksson, L. ( ). Co- opted member of the TRIPP Board (project for more intelligent travel habits in the County of Vämland). 7 Eriksson, L. ( ). Medlem i referensgrupp för projektet Energieffektiva transporter i Högsbo Sisjön, Göteborg 8 Fellesson, M. ( ). Member of the workgroup of the 3R project at Värmlandstrafik AB 9 Fellesson, M. ( ). Member of the workgroup for the railway sub- program of the annual VTI transport conference 10 Friman, M ( ). Svensk delegat i COST European Cooperation in Science and Technology and the domain TUD (transport and urban development). COST provides funding for cooperative science and research networking projects called actions. Funded by the EU s 7 th Framework programme, COST mobilises and connects extraordinary scientific potential within Europe and beyond Friman, M. ( ). Member of the Council of Experts for personal transportation of the future, Vinnova. 12 Friman, M. ( ). Medlem i styrgruppen för kunskapslyftet som drivs av Svensk Kollektivtrafik, Svenska Bussbranschens Riksförbund, Svenska Taxiförbundet, Branschföreningen Tågoperatörerna samt Sveriges Kommuner och Landsting. 13 Friman, M. ( present). Elected member of the steering board committee for the UITP (International Association of Public Transport) academic network. 14 Friman, M. (2010 present). Member of the executive team, CTF 15 Friman, M. (2010 present). Theme coordinator (customer experiences) at the Service Research Centre (CTF). 16 Friman, M. ( ). Medlem i Persontransportforum. En expertgrupp som fungerar som bollplank och rådgivare till ministern i Näringsdepartmentet. 17 Friman, M. (2012- ). Member of one workgroup of the annual VTI transport conference. Evaluation and decision of submitted proposals. 18 Friman, M. ( ). Member of the External Advisory Board, METPEX (FP7 program) Measuring and benchmarking passenger experience across Europe, led by Coventry University. 19 Friman, M. ( ). Rådgivare till projektet keep rolling (Pendla Grönt) som implementeras av Länsstyrelsen och Karlstads kommun. 20 Friman, M. ( ). Expertmedverkan i nationell referensgrupp för Transportutmaningen i EU:s forskningsprogram Horisont Friman, M. (2014- ). Expert member i Mobility for regional excellence programme. The Region Västra Götaland Programme for the transnational mobility of experienced researchers (MoRE) is co- founded by F7/Marie Curie and will run for four years, Johnson M. (2014) TIllsammans med SKL, Trafikverket mfl Arbetsgrupp för revidering av vägledningen till regionala trafikförsörjningsprogram 13

14 23 Johnson M. and Olsson LE (2014) Deltagit I upphandlingen av den regional resvaneundersökningen RVU Värmland. 24 Johnson, M. and S Davoudi (2014) Expertmedverkan SKL, revidering av vägledning för regional trafikförsörjningsprogram. 25 Olsson, L. E. ( ). Vetenskaplig rådgivare i projektet Hushållens energianvändning hur kan vi påverka beteendet?, Göteborgs universitet. 26 Olsson, L. E. (2011- ) Vetenskaplig rådgivare i projektet Smart konsumtion och feedback Världsnaturfonden och IKEA Kalmar. 27 Rönnbäck, Å ( ). Particiation in workgroup in Svensk kollektivtrafiks Fördubblingsprojekt. 5.6 Additional projects outside the centre agreement Awards The Håkan Frisinger Foundation for Transportation Research Award Margareta was nominated and given the award of SEK. The motivation stated that the honouree has successfully managed to combine behavioural and transport research which has given a better understanding of how satisfaction with everyday travel affect the decisions and mode choice that people make. Margareta Friman has also, by external evaluators, received high qualitative reviews for her governance and management of the service and market oriented transport research group (Samot) at Karlstad University 14