SAMOT, Karlstad University, SE Karlstad, Sweden Phone: Fax:

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1 ACTIVITIES REPORT FOR SAMOT ( ) SAMOT, Karlstad University, SE Karlstad, Sweden Phone: Fax:

2 CONTENTS 1. ACADEMIC PUBLICATIONS Academic publications Articles in refereed international journals Manuscripts under review Miscellaneous reports, book chapters and articles Peer-reviewed conference papers/posters COLLABORATION AND INFORMATION ACTIVITIES Seminars/workshops/presentations (mainly Swedish activities) Participation in courses/conferences Arranged conferences Information activities in media/press (mainly Swedish activities) SIGNIFICANCE OF SAMOT s TRANSPORTATION RESEARCH International guests International collaboration EDUCATIONAL ENDEAVOURS Master s degrees Use of transport cases in tuition Partner participation in undergraduate studies MISCELLANEOUS Board members and number of board meetings In 2015 (autumn), two Board meetings were conducted: in August (in Karlstad) and in December (in Göteborg) Members of management team and number of meetings International Advisory Board Funding applied for Participation in various advisory and policy groups Additional projects outside the centre agreement

3 1. ACADEMIC PUBLICATIONS 1.1 Academic publications 1. Jesssica Westman Lic. Degree (December 11, 2015) Experiences of everyday travelthrough the lens of a child, Karlstad University Press, 2015: Articles in refereed international journals 1. Bröchner, J. Camén, C., Eriksson, H. and Garvare, R. (forthcoming) Quality and Leagal Aspects in Public Care Procurement. Accepted for publication in Total Quality Management. 2. Frostell, B. M., Sinha, R., Assefa, G., & Olsson, L. E. (2015). Modeling both direct and indirect environmental load of purchase decisions: A web-based tool addressing household metabolism. Environmental Modelling and Software 3. Johansson, T, Siverbo, S and Camén C. (forthcoming) Managing cooperation, coordination, and legitimacy: control of contracted public services. Accepted for publication in Accounting, Auditing & Accountability Journal. 4. Enquist, B., Johnson, M. & Rönnbäck, Å (2015),"The paradigm shift to Business Excellence 2.0", International Journal of Quality and Service Sciences, Vol. 7 Iss 2/3 pp Manuscripts under review 1. Bergström, A. & Krüger, N. (submitted). Modeling Passenger Train Delay Distributions: Evidence and Implications. Manuscript under review in Transportation Research Part A: Policy and Practice. 2. Camén, C. and Lidestam H. (submitted), Subjective criteria in procurement of public bus transports, Manuscript under review in Research in Transportation Economics. 3. Camén, C. and Lidestam H. (submitted) Dominating factors contributing to the high(er) cost for public bus transports in Sweden, Manuscript under review in esearch in Transportation Economics. 4. Echeverri, P. & Salomonson, N. (submitted) Bidirectionality in value co-creation: Demeanour as practice. Marketing Theory. Manuscript under review. 5. Enquist, B; Johnson, Sebhatu, S. and Johnson, M. (submitted) Multi-Stakeholder dialogue for steering and navigating value networks to create sustainable services, Manuscript under second review Journal of Service Management. 6. Enquist, B., Petros Sebhatu, S. & Camén, C. (submitted) Values based governance and service innovation: The interlinking of public governance, Corporate Social Responsibility, and contractual governance, under review in Journal Public Management Review. 7. Fellesson, M. and Salomonson, N. (submitted, accepted with minor revisions). Frontline employees expectations regarding their customers: Disturbances or cocreators of value? Journal of retailing and consumer services. 8. Friman, M., & Gärling, T (2016). Moving towards sustainable consumption: A psychological perspective on improvement of public transport. In C. V. Jansson-Boyd & M. Zawisza (Eds.), International handbook of consumer psychology (pp. XXX-XXX). Taylor and Francis 3

4 9. Johansson, T, Siverbo, S and Camén C. (submitted) The impact of control on performace in contracted healthcare. Manuscript under review 10. Johnson, M. (submitted). Sustainable Performance Management Featuring Sustainability in Public Services. Manuscript submitted to Total Quality Management 11. Johnson, M. & Anderberg, A. (submitted). Sustainable Public Transport Framing Environmental Management or Sustainable Development? Manuscript submitted to Transport Policy. 12. Krüger, A. N. & Pareigis, J. (submitted) Influencing Car Buying Decisions from an Environmental Perspective - A Conceptual Framework Based on Real Option Analysis. Submitted to Transport Policy. 13. Lättman, K., Olsson, L. E. & Friman, M. (submitted). Development and test of the perceived accessibility measure (PAC) in public transport. Submitted to Journal of Transport Geography. 14. Lättman, K., Olsson, L E., & Friman, M. (2015). Perceived accessibility as a potential indicator of social inclusion 15. Pareigis, J. (submitted). Interactions with servicescapes: A script-theoretical study of resource integration. Manuscript submitted to Marketing Theory. 16. Sundström, E., Karlsson, J. and Camén C. Service innovation as a political process, Manuscript submitted to JSR. 17. Waygood, E. O., Friman, M., Olsson, L. & Taniguchi, A. (2015). A Review of Transport and Child Well-Being 18. Westman, J., Olsson, L. E., Gärling, T., Friman, M. (2015). Children s Travel to School: Satisfaction, Current Mood, and Cognitive Performance 1.5 Miscellaneous reports, book chapters and articles 1. Ettema, D., Friman, M., Gärling, T., & Olsson, L. E. (2016). Travel Mode Use, Travel Mode Shift and Subjective Well-Being: Overview of Theories, Empirical Findings and Policy Implications. In Wang, D., & He, S. (Eds). Mobility, Sociability and Wellbeing of Urban Living. Springer. 2. Gottfridsson, P., Friman, M. & Olsson, L. E. (2015). Vad händer när förbättringar introduceras? - En studie om förändrad fordonsdesign. Samot, Karlstad Peer-reviewed conference papers/posters 1. Camén, C. & Fellesson, M. (2015) Appeals against public transport procurement processes: an empirical study of complainants arguments and court decisions. Paper presented at the 14 th International Conference on Competition and Land Passenger Transport (Thredbo 14), Santiago, Chile August 30 September Camén, C. and Lidestam H. (2015), Subjective criteria in procurement of public bus transports, Thredbo 14 Conference, Santiago, Chile. 3. Camén, C. and Lidestam H. (2015) Dominating factors contributing to the high(er) cost for public bus transports in Sweden, Thredbo 14 Conference, Santiago, Chile. 4. Camén, C. and Lidestam H. (2015) Beaktande av miljöaspekter vid utvärdering av högre kostnader för kollektivtrafik. 4:e nationella konferensen i Svensk transportforskning oktober, Karlstads Universitet 4

5 5. Davoudi, S., & Johnson, M., (2015) Exploring customer driven dynamic key performance indicators. Full Conference paper for Social Innovation Research Conference in Budapest oktober 6. Echeverri, P. & Pareigis, J. (2015) Mulitmodality in multimodal setting, presentation at the IIEMCA Conference 2015 Living the material world, The International Institute for Ethnomethodology and Conversation Analysis 4th-7th August, Kolding, Denmark 7. Echeverri, P. and Salomonson, N. (2015). How value is accomplished in practice: A study of interactions in special transportation services. Presentation på 4:e nationella konferensen i Svensk transportforskning oktober, Karlstads Universitet 8. Enquist, B. & Petros Sebhatu, S. (2015) Public Transport as a dynamic and transformative values based service eco-system for resilient living cities, Presented 22nd International Conference on Recent Advances in Retailing and Consumer Services Science, Montreal, July Enquist, B. & Petros Sebhatu, S. (2015) Service Innovation driven transformative Public Transport for resilient and living City regions, Presented in Transformation 2015 People and the planet in the Anthropocene, Stockholm University 5-7 October Enquist, B. & Petros Sebhatu, S. (2015), Facilitating sustainable public transport value network, Presented at 4:e nationella konferensen i Svensk transportforskning oktober, Karlstads Universitet 11. Enquist, B., Petros Sebhatu, S. & Camén, C. (2015) Values based governance and service innovation for facilitating sustainable public transport value network - the importance of the interlink between public governance, CSR, contractual governance and business model. Presented in the International Conference on Public service innovation and the delivery of effective public services 15-16, October Budapest, Fellesson, M, & Salomonson, N. (2015). Service orientation and difficult customers: A Front-line dilemma. Paper presented at the 24 th annual Frontiers in Services Conferense, San Jose, CA, USA, July Friman, M., Olsson, L. E., Ståhl, M., Ettema, D., & Gärling, T. (2015). Vardagsresans betydelse för känslomässigt välbefinnande. Presentation på 4:e nationella konferensen i Svensk transportforskning oktober, Karlstads Universitet 14. Gärling, T., & Friman, M. (2015). Travellers Evaluations Before, During and After Travel: What Difference Does it Make? Presented in the work shop Travel and wellbeing convened by Dick Ettema and Margareta Friman at the IATBR, UK, July Magnusson, M., Magnusson, P., Björk, J., Olsson, L. E., Bergendahl, M., & Sukhov, A. (2015). Designing collaborative ideation: exploring time, arenas and control. CINet, Twente. 16. Sebhatu, S, Johnson, M. & and Enquist, B. Service innovation in a complex service system: Public transit service sustainability business cases, Presented in 6th International Research Symposium in Service Management, IRSSM , August 2015, UiTM Sarawak, Kuching, Malaysia 17. Sebhatu, S. and Enquist, B (2015) Sustainable Public Transit Service value network for building living cities in emerging economies: Multiple case studies from public transit services, Presented at 6th International Research Symposium in Service Management, IRSSM , August 2015, Malaysia 5

6 18. Sebhatu, S. and Enquist, B (2015) ISO26000 and Beyond - Driving force for CSR and Quality Management towards co-creating value, QMOD 18th, October, Seoul, South Korea. 19. Sebhatu, S. and Pei-lin, Li (2015) What is Governance? - The ethical dilemma for leaders and managers: Multiple case studies of corruption from China, Presented at 6th International Research Symposium in Service Management, IRSSM , August 2015, Malaysia 20. Sukhov, A., Olsson, L. E., & Magnusson, P. (2015). A conceptual model of the idea construct in innovation contexts: Laying the groundwork for a generative idea assessment approach. Proceedings of Academy of Management, Montreal, Canada. 21. Sukhov, A., Magnusson, P., & Olsson, L. E. (2015). The curious case of creative misunderstandings: measuring the effects of idea clarity in its quality perception. IPDMc, Köpenhamn. 22. Sukhov, A., Olsson, L. E., & Magnusson, P. (2015). Rethinking idea assessment: the generative approach. IPDMc, Köpenhamn. 23. Waygood, O., Suzuki, H., Olsson, L. E., & Friman, M. (2015). Transport and Child Well- Being. 1st International Conference on Transport & Health (ICTH), London, England. 24. Waygood, O., Suzuki, H., Olsson, L. E., & Friman, M. (2015). Children s trip to school and psychological well-being. 1st International Conference on Transport & Health (ICTH), London, England. 25. Åkesson, M., & Echeverri, P. (2015). Professional identity - organizational socialization in introducing new value creating practices. Presentation på 4:e nationella konferensen i Svensk transportforskning oktober, Karlstads universitet 26. Åkesson, M., & Echeverri, P. (2015). Professional identity - organizational socialization in introducing new value creating practices. Presentation på 4:e nationella konferensen i Svensk transportforskning oktober, Karlstads universitet 27. Skarin, F., Olsson, L. E., Roos, I., Friman, M. Familjens betydelse för förändrat resbeteende. Nationell Transportforskningskonferens, 22 okt COLLABORATION AND INFORMATION ACTIVITIES 2.1 Seminars/workshops/presentations (mainly Swedish activities) 1. Davoudi, S., & Johnson, M., workshop kring Samverkan Trafikförsörjningsprogram 28 september, Trafikverket Borlänge 2. Echeverri, P. Workshop Landstingshuset, DORIS-Sjukreseprojektet, 16 oktober. 3. Echeverri, P. Workshop Landstingshuset, DORIS-Sjukreseprojektet, 4 december. 4. Enquist, B. & Petros Sebhatu, S. "Public Transport as a dynamic and transformative values based service eco-system for resilient living cities", Forskardag om BRT. Lund, 1 oktober. Arrangör K2 i samverkan med Volvos forsknings- och utbildningsstiftelser, VREF. 5. Enquist, B. PRME (Principle Responsibility Managment & Education) Presentation för Handelshögskolans styrelse Karlstads Universitet, 23 oktober Enquist, B. Medverkan i paneldiskussion kring temat Hållbarhet på Handelshögskolans dag vid Karlstad Universitet, 12 november Fellesson, M. presentation av forskning om besvärliga kunder för CTF:s styrelse

7 8. Friman, M. Möte i ämneskommitté 4, Transportforum 2016, Freys Hotel, Bryggargatan 12, 19 augusti. 9. Friman, M. Assessment meeting in the evaluation group. Research proposals to the Research Council of Norway. 1 september. 10. Friman, M. Att skapa värde och positiva upplevelser före, under och efter resan. Presentaiton för NVV Forum, Göteborg 23 september 11. Friman, M. Vad önskar resenärerna? Komptensdag om BRT. Lund, 30 september. Arrangör K2 i samverkan med Volvos forsknings- och utbildningsstiftelser, VREF. 12. Friman, M. Presentation av BRT malmöprojektet. Kollektivtrafikenshus, 7 oktorber. 13. Friman, M. & Enquist, B. Möte med Svensk kollektivtrafik. Informationsutbyte och strategiska diskussioner, 19 oktober i Karlstad. 14. Friman, M. Opponent for Ph D thesis by Helen Strömberg Creating space for action. Supporting behaviour change by making sustainable transport opportunities available in the world and in the mind. Chalmers, Göteborg, Oktober 2015.Friman, M. & Enquist, B. Möte med kommunalrådet i Karlstad Maria Frisk, Karlstad 26 November. 15. Friman, M. Deltagande i work shop kring Mobility as a Service, 2 december, Chalmers, Göteborg. 16. Friman, M. deltagande i workshop kring MISTRA ansökan, 4 december, Chalmers Göteborg. 17. Johnson, M. & Enquist, B Coaching Trafikverket FOI Tjänster november, 2015, Hallsberg 18. Lättman, K. Presentation av fortsatt forskning kring PAC, perceived accessibility scale, Transportkonferens, Karlstad 22 oktober. 19. Olsson, L. E., Magnusson, P., & Sukhov, A. Organiserat och genomfört två idégenereringsworkshopar med medborgare i Karlstad kring framtidens Karlstadsstråk och BRT-lösning. 20. Olsson, L. E., & Sukhov, A. Organiserat och genomfört en idégenereringsworkshop på CINet conferensen med internationella forskare och Innovationsledarna i Sverige. 21. Olsson, L. E., Magnusson, P., & Sukhov, A. Organiserat och genomfört en idégenereringsworkshop vid Innovation Management Interest Group, Stockholm. 22. Olsson L. E. Docentföreläsning om sex års forskning kring vardagligt resande och lycka. 2.3 Participation in courses/conferences 1 Friman, M. Betygsnämndsledamot. Disputation Charlotte Bäckkman, Karlstads universitet. 2 Markus Fellesson, Opponent. Disputation Philip Roth, Handelshögskolan vid Umeå universitet Markus Fellesson, Carolina Camén, deltagande i konferenen Att organisera marknader, Handelshögskolan i Stockholm samt SCORE Markus Fellesson och Petter Ahlström, deltagande i konferenen Stocholm business arena Markus Fellesson och Petter Ahlström, deltagande på konferensen Samhällsbyggardagarna. Stockholm

8 6 Skarin, F. Deltagande i kurs Environmental Psychology 29 jun-4 jul 2015, Alghero, Sardinien. 7 Skarin, F. Kurs Vetenskapernas filosofi och historia, 7,5hp, HT15. 8 Skarin, F. Kurs Genusperspektiv inom pskyologin, 3hp, HT15. 9 Skarin, F. Kurs Att nyttiggöra forskning, 4,5hp, HT Skarin, F. Kurs Theory building, 3hp, HT Skarin, F. Kurs Icke-parametrisk statistik, 7,5hp, HT Gottfridsson, P. Konferens Service Convention Sweden 2015, december Arranged conferences 1. Breakfast meetings at Karlstad University. 2. Kick-off, Hennickehammar, September 3. 9 th Public Transport Innovation Network. September Forskarkonferens, Värmlands Museum, Karlstad, december Centrumdag, Chalmers, Göteborg 12 november 6. Sömlöst, workshop på Innovations Parken, Karlstad 30 November. 7. 4:e nationella konferensen i Svensk transportforskning oktober, Karlstads Universitet 2.5 Information activities in media/press (mainly Swedish activities) 1. Twitter (#FrimanSAMOT), Linkedin and FB 2. Twitter (#CTFse and #Samot) FB with CTF 3. Twitter (@joergelp), LinkedIN and Facebook 4. Twitter (@lyckolars) 5. Twitter (@katrinlattman) 6. Intervju i Sveriges Radio, L. E. Olsson (Dec 2015) 7. Profil Margareta Friman, VF Näringsliv 8. Intervju i busstidningen. Friman. 9. Intervju i Metro Wkd, 18 dec 2015, Frida Skarin. 10. Aktuell tjänsteforskning nr 69. Fridberg, L. 11. Samot nyhetsbrev nr 0215, Fridberg, L. 12. CTF nyhetsbrev nr 4,5,6 2015, Fridberg, L. 13. PM: Nytt Innovationskluster för att främja utvecklingen av energieffektiv kollektivtrafik, (dec 2015) Fridberg, L. 14. Att jobba med jobbiga kunder, (dec 2015), 3. SIGNIFICANCE OF SAMOT s TRANSPORTATION RESEARCH 3.1 International guests September 12 sep-19 sep Laurel Anderson, Associate Profesor, CSL, Arizona State University, USA 28 sep-03-okt Stephen Vargo, Professor, Univeristy of Hawaii at Manoa, USA 8

9 Oktober 04 okt-09 okt Ruth Bolton, Professor, Arizona State University, USA 05 okt-31 dec Helena Alvés, Ph. D, University of Beira, Portugal 08 okt-09 okt Dick Ettema, Associate Professor, Utrech University, Nederländerna 17 okt-22 okt Joann Peck, Professor, Wisconsin School of Business, USA 21 okt-27 okt Teea Palo, Lecturer in Marketing, Lancaster University, UK November 02 nov-04 nov Thorsten Gruber, Professor, University of Loughbourgh, UK 17 nov-20 nov Owen Waygood, Professor of Transportation Planning, Université Laval, Canada 23 nov-24 nov Ajay Kohli, Professor, Georgia Tech, Scheller College of Business, USA December 10 dec Steve Flowers, Professor, University of Kent 3.2 International collaboration 1 Amalia Polydoropoulou, Professor at the Department of Shipping, Trade, and Transport, University of the Aegean, Greece 2 Assistant Professor Ayako Taniguchi, University of Tsukuba, Japan 3 Dick Ettema, Associate Professor, Faculty of Geosciences, Dept. Human Geography and Planning, Utrecht universitet. 4 Heiko Gebauer, Professor, Innovation Research in Utility Sectors (Cirus), Eawag - Swiss Federal Institute of Aquatic Science and Technology, Dübendorf, Switzerland. 5 Owen Waygood, Professor at Université Laval, Canada 6 Prof. Donggen Wang, Director of the Centre for China Urban and Regional Studies, Hong Kong Baptist University 7 Prof. Maria Francesca Renzi, Department of Business Studies - University of Roma Tre, Rome, Italy 8 Prof. Jaqueline Pels, Director of Espacio Negocios Inclusivos (ENI Di Tella, Universidad Torcuato Di Tella, Buenos Aires, ARGENTINA 9 Rodney Clarke, University of Wollongong, Australia. 10 Satoshi Fujii, Professor, Kyoto University, Japan 11 Steve Flowers, Assoc. prof., University of Brighton. 12 Thorsten Gruber, Professor and Chair in Marketing and Service Management, Loughborough University, United Kingdom 4. EDUCATIONAL ENDEAVOURS 4.1 Master s degrees 4.2 Use of transport cases in tuition 1. Master Business Administration, Transport management 2. Echeverri, P., Friman, M., Olsson, L., Pareigis, J., Utveckling av en distansutbildning kring Customer Experience inom ramen för UseIT, inkluderande exempel från kollektivtrafikområdet, en MOOC-kurs baserad på blended learning. 9

10 3. Service Education in Service Transport, FEAD 80, - 30hp. - Samuel 4. Quality Management and CSR course IEAD01-7,5hp. Samuel 5. Olsson, L. E. & Friman, M. Transformative service research (TSR) and subjective wellbeing. Interdisciplinär doktorandkurs. 6. Olsson, L. E., & Fellesson, M. Managing public transport using customer satisfaction. Kurs för masterstudenter från Transportministeriet i Indonesien. 4.3 Partner participation in undergraduate studies Partner reports and cases are used in various courses. 5. MISCELLANEOUS 5.1 Board members and number of board meetings Name Position Affiliation Location Charlotte Wäreborn MD X2 AB Stockholm Schultz (Chair) Patrik Larsson Professor/Dean Karlstad University Karlstad Bertil Vilhelmsson Professor University of Gothenburg Göteborg Roland Palmqvist Senior Public Transport Analyst Trafikverket Borlänge Lars Bull MD Värmlandstrafik Karlstad Mattias Byström Försäljningschef Nobina Stockholm Maria A Larsson Analysis Manager Västra Göteborg Götalandsregionen Gabriella Nilsson Head of Analysis Stockholm Transport Stockholm Henrietta Huzell Director of CTF CTF, Karlstad University Karlstad In 2015 (autumn), two Board meetings were conducted: in August (in Karlstad) and in December (in Göteborg). 5.2 Members of management team and number of meetings Name Position Role Margareta Friman Professor Director Per Echeverri PhD Coordinator of Theme 1 Markus Fellesson Associate Professor Coordinator of Theme 2 Bo Enqvist Professor Vice director/coordinator of Theme 3 The management team meets once a month. 5.3 International Advisory Board Name Position University Location Patricia Mokhtarian Professor Georgia Institute of Technology USA Randi Hjorthol (Done) PhD Institute of Transport Economics Norway Amalia Polydoropoulou Professor University of the Aegean Greece Harry Timmermans Professor Eindhoven University of Technology Netherlands 5.4 Funding applied for 1 Utmaningsdriven innovation, (Vinnova). Sömlöst i attraktiva städer. Ansökan Steg 2 10

11 Januari Avslag. 2 Open Innovation Incoming. Exploring new forms of User collaborations in innovation, production, and consumption. Strategic Mobility in Open and User Innovation Research, avseende forskarstöd för Steve Flowers. Huvudsökande SSE, SAMOT medsökande. Beviljad. 3 H2020. Individuals Privacy Aware big data Services. ipas is listed as the first unfunded project in the area. If additional funding becomes available, it is going to be funded. Such things already happened in the past. 4 Miljöaspektens betydelse vid utvärdering av offentlig upphandling av kollektivtrafik. Ansökan skickad till Konkurrensverket. Huvudsökande Linköpings universitet medsökande via Carolina Camén Samot och Karlstads universitet. Avslag maj Bättre kvalitet och kvalitetskriter vid upphandling av vård och omsorg. Ansökan skickad till Konkurrensverket. Huvudsökande Chalmers. Medsökande via Carolina Camén Karlstads universitet. Luleå tekniska högskola är ingår också som part i ansökan. Avslag maj Hållbara offentliga upphandlingar av busstrafik. Ansökan skickad till Vinnova. Huvudsökande Linköpings universitet. Medsökande via Carolina Camén Samot och Karlstads universitet. Avslag oktober Innovationens drivande kraft för ökat resande. Ansökan skickad till Vinnova. Huvudansökande Patrik Gottfridsson, Samot, Karlstads universitet. Avlsag oktober Forte, Interaktionens roll för välbefinnande: personlig assistans ur ett transformativt perspektiv. Avslag mars Innovationer för ett hållbart samhälle: miljö och transport, (Vinnova). Att leva med funktionshinder i transportsystemen: välbefinnande och värdeskapande bland resenärer och förare. Besked i november Innovationskluster för Energieffektiv kollektivtrafik. Energimyndigheten, SEK (+ 1,5 MSEK in-kind). Beviljades. 11 Hållbar upphandling av kollektivtrafik. Ansökan skickad till Kamperad stiftelsen november Huvudsökande Linköpings universitet. Medsökande via Carolina Camén Samot och Karlstads universitet. Besked i juni KK-stiftelse. NU15 program SEK. WISR strategy for web-based courses for international positioning of strategic research groups. Beviljades. 13 Kan jag leva det liv jag vill? En studie av upplevd tillgänglighet med transportsystemet (Vinnova). Margareta Friman, Lars E Olsson, Katrin Lättman tillsammans med Malmö Stad. Avslag hösten Participation in various advisory and policy groups 1 Camén, C och Lidestam (2014- ), H. Ingår i Tankesmedjan Smart Mobility Konkurrensverket 2 Friman, M. ( present). Elected member of the steering board committee for the UITP (International Association of Public Transport) academic network. 3 Friman, M. (2010 present). Member of the executive team, CTF 4 Friman, M. (2010 present). Theme coordinator (customer experiences) at the Service Research Centre (CTF). 5 Friman, M. (2012- ). Member of one workgroup of the annual VTI transport conference. Evaluation and decision of submitted proposals. 11

12 6 Friman, M. ( ). Member of the External Advisory Board, METPEX (FP7 program) Measuring and benchmarking passenger experience across Europe, led by Coventry University. 7 Friman, M. (2014 -). Expertmedverkan i nationell referensgrupp för Transportutmaningen i EU:s forskningsprogram Horisont Friman, M. (2014-). Expert member i Mobility for regional excellence programme. The Region Västra Götaland Programme for the transnational mobility of experienced researchers (MoRE) is co-founded by F7/Marie Curie and will run for four years, Additional projects outside the centre agreement 1 Innovationskluster för Energieffektiv kollektivtrafik. Energimyndigheten, SEK (+ 1,5 MSEK in-kind). Beviljades. 2 KK-stiftelse. NU15 program SEK. WISR strategy for web-based courses for international positioning of strategic research groups. Beviljades. Awards 12