SAMOT, Karlstad University, SE Karlstad, Sweden Phone: Fax:

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1 ACTIVITIES REPORT FOR SAMOT ( ) SAMOT, Karlstad University, SE Karlstad, Sweden Phone: Fax:

2 CONTENTS 1. ACADEMIC PUBLICATIONS PhD and Lic. Degrees Articles in refereed international journals Books Manuscripts under review Miscellaneous reports, book chapters and articles Peer-reviewed conference papers/posters COLLABORATION AND INFORMATION ACTIVITIES Seminars/workshops/presentations (mainly Swedish activities) Participation in courses/conferences Arranged conferences Information activities in media/press (mainly Swedish activities) SIGNIFICANCE OF SAMOT s TRANSPORTATION RESEARCH International guests International collaboration EDUCATIONAL ENDEAVOURS Master s degrees Use of transport cases in tuition Partner participation in undergraduate studies MISCELLANEOUS Board members and number of board meetings Members of management team and number of meetings International Advisory Board Funding applied for Participation in various advisory and policy groups Additional projects outside the centre agreement

3 1. ACADEMIC PUBLICATIONS 1.1 PhD and Lic. Degrees 1. Davoudi, S. (2016) Innovative Value Creation in Public Transport Learning to Structure for Capability. Licentiate Thesis, Karlstad University Studies 2016:6 1.2 Articles in refereed international journals 1. Fellesson, M. and Salomonsson, N (2016) The expected retail customer: Value cocreator, co-producer or disturbance? Journal of Retailing and Consumer Services, 30, pp Lättman, K., Olsson, L E., & Friman, M. (2016). Perceived accessibility as a potential indicator of social inclusion. Accepted for publication in Social Inclusion. 3. Lättman, K., Olsson, L E., & Friman, M. (2015). Development and test of the Perceived Accessibility Scale (PAC) in public transport. Published online, Journal of Transport Geography. 4. Westman, J., Olsson, L. E., Gärling, T., and Friman, M. (2016). Children s Travel to School: Satisfaction, Current Mood, and Cognitive Performance. Accepted for publication in Transportation. 1.3 Books 1. Enquist, B. (2016) Kollektivtrafik som transformativ kraft för levande och hållbara städer. Forskningsrapport, Karlstad University Studies 2016: Manuscripts under review 1. Camén, C. and Lidestam H. (submitted) Dominating factors contributing to the high(er) cost for public bus transports in Sweden, Manuscript under review in research in Transportation Economics. 2. Echeverri, P. & Salomonson, N. (submitted) Bi-directional and Stratified Demeanour in Value Forming Service Encounter Interactions, Journal of Retailing and Consumer Services. Manuscript under review. 3. Enquist, B; Johnson, Sebhatu, S. and Johnson, M. (submitted) Multi-Stakeholder dialogue for steering and navigating value networks to create sustainable services, Manuscript under review Journal of Service Management. 4. Enquist, B., Petros Sebhatu, S. & Camén, C. (submitted) Values based governance and service innovation: The interlinking of public governance, Corporate Social Responsibility, and contractual governance, under review in Journal Public Management Review. 5. Enquist, B and Petros Sebhatu, S. (submitted) Dynamic and Complex Public Transit Service Eco-system for Resilient Living Cities, Manuscript under review of Marketing Theory Special Issue 2015 Naples Forum on Service. 3

4 6. Friman, M., & Gärling, T (2016). Moving towards sustainable consumption: A psychological perspective on improvement of public transport. In C. V. Jansson- Boyd & M. Zawisza (Eds.), International handbook of consumer psychology (pp. XXX-XXX). Taylor and Francis 7. Johansson, T, Siverbo, S and Camén C. (submitted) The impact of control on performace in contracted healthcare. Manuscript under review 8. Johnson, M. (submitted). Sustainable Performance Management Featuring Sustainability in Public Services. Manuscript submitted to Total Quality Management 9. Johnson, M. & Anderberg, A. (submitted). Sustainable Public Transport Framing Environmental Management or Sustainable Development? Manuscript submitted to Transport Policy. 10. Krüger, A. N. & Pareigis, J. (submitted) Influencing Car Buying Decisions from an Environmental Perspective - A Conceptual Framework Based on Real Option Analysis. Submitted to Transport Policy. 11. Pareigis, J. (submitted). Interactions with servicescapes: A script-theoretical study of resource integration. Manuscript submitted to Marketing Theory. 12. Sundström, E., Karlsson, J. and Camén C. Service innovation as a political process, Manuscript submitted to JSR. 13. Waygood, E. O., Friman, M., Olsson, L. & Taniguchi, A. (2015). A Review of Transport and Child Well-Being 14. Olsson, L. E., Gärling, T., Ettema, D. & Friman, M. (2014). Current Mood After Exposure to Sequences of Risky Choice Outcomes. 15. Mollander, S., Fellesson, M., & Friman, M. (2014). Market Orientation in Public- Private Dyads. 16. Friman, M., Olsson, L. E., Ståhl, M., Ettema, D. & Gärling, T. (2016). Travel and Residual Emotional Well-Being 17. Skarin, F., Olsson, L. E., Roos, I. & Friman, M. (2016). The Family as Instrumental and Affective Trigger in Intervention Programs for Travel Behavior Change 18. Friman, M. Olsson, L. E., Ettema, D. & Gärling, T. (2016) What does Travel do to Life Satisfaction and Emotional Well-Being? 1.5 Miscellaneous reports, book chapters and articles 1. Friman, M. & Huck, J. (2016). Aq tga rder fo r en energieffektiv kollektivtrafik. Arbetsrapport, Karlstad: Karlstads universitet. 1.6 Peer-reviewed conference papers/posters 1. Camén, C and Fellesson, M. (2016) Challenge the market: public procurement taken to court. Paper presented at IMSW, 4 th Interdiciplinary Market Studies Workshop, St Andrews, Scotland, June Camén C. Lidestam, H. (2016) Beaktande av miljöaspekter vid utvärdering av högre kostander för upphandlad busstrafik, Transportforum, Linköping, Januari Dahlin, S., Camén, C. and Eriksson, H. (2016) Quality improvement and care procurement; friends or foes? Paper presented at Servsig, Maastricht Nederlands, June Echeverri, P. (2016). In Situ Research: Statements on Contemporary Service Methodology. 26th Annual RESER Conference, Naples, Italy.. 4

5 5. Enquist, B., Petros Sebhatu, S (2016) Values based Service Innovation for Sustainable Business 3.0, presented at Service Frontiers 2016, June 2016, Bergen, Norway. 6. Fellesson, M., and Salomonson, N. (2016) Dealing with difficult customers: A tension between service orientation ideals and daily front line work. Poster presented at 9 th AMA SERVSIG International Service Research Conference, Maastrich, Holland, June 17-19, Flowers, S., Echeverri, P., Magnusson, P. (2016) Gifts from the people: thinking about user resources. Open and User Innovation Conference 2016, Boston USA 8. Friman, M., Olsson, L. E., Ettema, D. & Gärling, T. (2016). Measuring Satisfaction with Travel and Emotional Wellbeing. Paper presented in the Thematic session: "Travel and Wellbeing" convened by M. Friman and L. E. Olsson at the 31st International Congress of Psychology, Yokohama, July, Friman, M., Olsson, L. E., Sukhov, A., och Magnusson, P. Vem ska vi lyssna på? - Medborgar- och kundinvolvering i idéutveckling, Transportforum, Januari Petros Sebhatu, S. and Enquist, B. (2016) Values Based Service Eco-System for a City Region - Public transit context, accepted for presentation at SERVSIG 2016, June 2016, Maastricht, Holland. 11. Petros Sebhatu, S. and Enquist, B. (2016) The dialectic between Stewardship and Hyper Norms for Societal Transition. Presented at International Marketing Ethics and Corporate Social Responsibility: An Academic Symposium, Lille France, April Waygood, EOW; Friman, M; Olsson, LE; Taniguchi, A. (2016). Children s transportation and incidental social interaction: evidence from Canada, Sweden, and Japan. Presentation at the International Conference on Transport & Health, San Jose State University in San Jose, California, June 2. COLLABORATION AND INFORMATION ACTIVITIES 2.1 Seminars/workshops/presentations (mainly Swedish activities) 1. Camén C. och Lidestam H. Anordnade av session vid Transportforum Linköping om upphandlingar, Januari Camén C. och Lidestam, H. Detog i Workshop/diskussion på K2 FoU-område 1 Finansiering, styrning och kontrakt januari 2016, Lund. 3. Camén, C. och Lidestam, H. Anordnade workshop som ett samarrangemang mellan K2 och Samot, om kostander i kollektivtrafiken. 18 maj 2016, Lund 4. Echeverri, P. Möte med VTAB Dorisprojektet, 13 maj. 5. Fellesson, M och Salomonson, N. Presentation av forskningsresultat om bråkiga och besvärliga resenärer i kollektivtrafiken inför SJ Götalandståg AB, 31 mars, Göteborg. 6. Enquist, B och Johnson, M. Workshop med Trafikverket, Coaching Trafikverkets tjänsteportfölj, 4 februari, Hallsberg 7. Enquist, B och Johnson, M. Diskussion med Trafikverket kring Trafikverkets styrningsproblematik, 8 februari, Borlänge 8. Enquist, B och Johnson, M. Workshop med SIQ forskningsledare Åsa Rönnbäck kring framtida samverkansprojekt 17 mars, Göteborg 9. Johnson, B Deltagande i chefsseminarium kring Trafikverkets framtida styrsystem, 7 april, Borlänge 5

6 10. Enquist, B och Petros Sebhatu, S. Diskusion med Designchef och hållbarhetschef IKEA of Sweden kring Transformation Agenda, 4 maj, Älmhult 11. Enquist, B Deltagande i SIQ workshop kring kontraktsstyrning & kvalitetsstyrning inom kollektivtrafikbranschen, 26 maj, Stockholm 12. Enquist, B. och Johnson, M Deltagande i uppföljningsseminarium Trafikverket modern myndighet, 2 juni, Arlanda 13. Enquist, M och Johnson, M. Deltagande i workshop kring Trafikverkets framtida styrsystem, 3 juni, Borlänge 14. Fellesson, M och Salomonson, N. Presentation av forskningsresultat inför Handelsanställdas riksförbund, 13 april, Stockholm. 15. Friman, M. Föredragning för Trafiknämnden i Värmland, 19 januari. 16. Friman, M. Föredragning på Gröna bilisters konferens, 28 januari, Stockholm. 17. Friman, M. Samverkansmöte i Sömlöst konsortium, 1 februari, Karlstad. 18. Friman, M. Samverkansmöte i BRUT, 16 mars, Stockholm. 19. Friman, M. Samverkansmöte i PTIN, 17 mars, Stockholm. 20. Friman, M. Samverkansmöte för utbildning K2, 4 april, Stockholm. 21. Friman, M. Forskningspresentation på avdelningen för psykologi, 6 april, Karlstad. 22. Friman, M. Partnerdagar, april, Stockholm. 23. Friman, M. Internationellt nätverksmöte bland tjänsteforskare, april, Karlstad. 24. Friman, M., Enquist, B. & Echeverrri, P. Diskussionsmöte med Formas, 11 maj. 25. Friman, M., Enquist, B. Klustermöte Energieffektiv kollektivtrafik, 19 maj, Stockholm. 26. Friman, M., Möte med KTH och Karlstadsbuss, 7 juni, Karlstad. 27. Friman, M. Möte med VTAB och Attityd AB. Projektplanering. 16 juni, Karlstad. 28. Salomonson, N. Möte i Arrivas nätverk om Hot och våld i kollektivtrafiken, 10 maj, Stockholm 29. Skarin, F. Partnerdagar, april, Stockholm. 30. Skarin, F. Forskningspresentation på terminskonferens, 14 juni, Karlstad. 2.3 Participation in courses/conferences 1 Friman, M. Service Convention Sweden 2016, april, Karlstad 2 Enquist, B. Service Convention Sweden 2016, april, Karlstad 3 Petros Sebhatu, S. Service Convention Sweden 2016, april, Karlstad 4 Petros Sebhatu, S. seminar om Lonnsomt samfunnsansvar (CSR) eksempler på gode caser (IKEA), 4 februari, BI Oslo. 5 Skarin, F. Att kommunicera vetenskap, VT16, Karlstad. 2.4 Arranged conferences 1. Breakfast meetings at Karlstad University. 2. Forskarkonferens, Värmlands Museum, Karlstad, juni

7 2.5 Information activities in media/press (mainly Swedish activities) 1. Twitter (#FrimanSAMOT), Linkedin and FB 2. Twitter (#CTFse and #Samot) FB with CTF 3. Twitter LinkedIN and Facebook 4. Twitter 5. Twitter 6. Aktuell tjänsteforskning nr 70. Fridberg, L. 7. Samot nyhetsbrev nr 0116, Fridberg, L. 8. CTF nyhetsbrev nr , Fridberg, L. 9. Pressmeddelande. Mistra finansierar SAMS, (juni 2016) Fridberg, L. 10. Artikel i tidningen Motorbranschen (nr 4, 2016, s 62-63) som ges ut av Motorbranschens Riksförbund med rubriken "Kunderna du inte vill ha!". Salomonson, N. 11. Artikel i Handelsnytt med rubriken "Forskning om jobbiga kunder får pris". Handelsnytt är medlemstidning för Handelsanställdas förbund. Fellesson, M och Salomonson, N. 12. Intervju i SR, P4 Örebro om hotfulla kunder i butik. Salomonson, N 13. Debattartikel i Dagens samhälle Framtidens städer är både klimatsmarta och transportsnåla. Wäreborn, C, Ringqvist, S och B. Enquist. 14. Artikel om Sara Davoudis licentiatuppsats på infrastrukturnyheter.se Så kan kollektivtrafiken blir mer hållbar och attraktiv. 3. SIGNIFICANCE OF SAMOT s TRANSPORTATION RESEARCH 3.1 International guests Jan Helena Alves, Ph. D, University of Beira, Portugal 15 Feb-11 Apr Paul Gemmel, Professor, University of Gent, Belgium Mar Thorsten Gruber, Professor, University of Loughborough, UK Apr Sanna Ketonen-Oksi, Ph. D student, Tampere University of Technology, Finland Apr Ruth Bolton, Professor of Marketing, Arizona State University, USA Apr Steve Vargo, Professor, University of Hawaii at Manoa, USA Apr Thorsten Gruber, Professor, University of Loughborough, UK Apr Maria Holmlund, Professor, Hanken School of Economics, Finland Apr Sabine Muller, Ph. D, Aarhus University, Denmark Apr Andrew Gallan, Ph. D, Kellstadt Graduate College of Business, De Paul University, USA Apr Janet McColl-Kennedy, Professor, University of Queensland, Australia May Marit Engen, Ph. D, Lillehammer University College, Norway 24 May Maaria Nuutinen, VTT Technical Research Centre of Finland Ltd., Finland 24 May Tiina Valjakka, VTT Technical Research Centre of Finland Ltd., Finland 7-9 June Dick Ettema 1-3 June Owen Waygood 7

8 3.2 International collaboration 1 Amalia Polydoropoulou, Professor at the Department of Shipping, Trade, and Transport, University of the Aegean, Greece 2 Assistant Professor Ayako Taniguchi, University of Tsukuba, Japan 3 Dick Ettema, Associate Professor, Faculty of Geosciences, Dept. Human Geography and Planning, Utrecht universitet. 4 Heiko Gebauer, Professor, Innovation Research in Utility Sectors (Cirus), Eawag - Swiss Federal Institute of Aquatic Science and Technology, Dübendorf, Switzerland. 5 Owen Waygood, Professor at Université Laval, Canada 6 Prof. Maria Francesca Renzi, Department of Business Studies - University of Roma Tre, Rome, Italy 7 Prof. Jaqueline Pels, Director of Espacio Negocios Inclusivos (ENI Di Tella, Universidad Torcuato Di Tella, Buenos Aires, ARGENTINA 8 Rodney Clarke, University of Wollongong, Australia. 9 Satoshi Fujii, Professor, Kyoto University, Japan 10 Steve Flowers, Assoc. prof., University of Brighton. 11 Thorsten Gruber, Professor and Chair in Marketing and Service Management, Loughborough University, United Kingdom 12 Patrick E. Murphy Professor of Marketing, University of Notre Dame, USA 13 Gene R. Lacizniak Professor of Marketing and president of Macro Marketing Society, Marquette University, Milwaukee, USA 4. EDUCATIONAL ENDEAVOURS 4.1 Master s degrees 1. Abul Fida Ismaili 2. M. Zaenal Muttaqien 3. Heri Sutarjan 4. Ridha Kurniawan 5. Rika Rahim 6. Ngakan Made Sidan 4.2 Use of transport cases in tuition 1. Master Business Administration, Transport management 4.3 Partner participation in undergraduate studies Partner reports and cases are used in various courses. 5. MISCELLANEOUS 5.1 Board members and number of board meetings Name Position Affiliation Location Charlotte Wäreborn MD X2 AB Stockholm Schultz (Chair) Patrik Larsson Professor/Dean Karlstad University Karlstad Bertil Vilhelmsson Professor University of Gothenburg Göteborg 8

9 Roland Palmqvist Senior Public Transport Analyst Trafikverket Borlänge Lars Bull MD Värmlandstrafik Karlstad Mattias Byström Försäljningschef Nobina Stockholm Maria A Larsson Analysis Manager Västra Göteborg Götalandsregionen Gabriella Nilsson Head of Analysis Stockholm Transport Stockholm Henrietta Huzell Director of CTF CTF, Karlstad University Karlstad In 2016 (autumn), one Board meetings were conducted: in April (in Stockholm). 5.2 Members of management team and number of meetings Name Position Role Margareta Friman Professor Director Per Echeverri PhD Coordinator of Theme 1 Markus Fellesson Associate Professor Coordinator of Theme 2 Bo Enqvist Professor Vice director/coordinator of Theme 3 The management team meets once a month. 5.3 International Advisory Board Name Position University Location Patricia Mokhtarian Professor Georgia Institute of Technology USA Randi Hjorthol (Done) PhD Institute of Transport Economics Norway Amalia Polydoropoulou Professor University of the Aegean Greece Harry Timmermans Professor Eindhoven University of Technology Netherlands 5.4 Funding applied for Hållbar upphandling av kollektivtrafik. Ansökan skickad till Kaperad stiftelsen november Huvudsökande Linköpings universitet. Medsökande via Carolina Camén Samot och Karlstads universitet. Avslag juni 2016 Kostnadseffektiv och miljövänlig busstrafik, Ansökan skickad till Vinnova steg 2 Innovationer för ett hållbart samhälle: miljö och transport Huvudsökande Linköpings universitet. Medsökande via Carolina Camén Samot och Karlstads universitet SAMS - Sustainable Accessibility and Mobility Services. Mistra. 16 parter/kth. 50 miljoner/fyra a r. SAMOT runt 1.3M April-Utva rdering; Maj-Beslut; Start-Andra kvartal 2016 (prel.) BEVILJAT Mistra Integrated Mobility. Mistra. 5 ka rnpartners (GU, Chalmers, Viktoria, IVL, SAMOT) + 25 LoI. SAMOT 3.2M April-Utva rdering; Maj-Beslut; Start-Andra kvartal 2016 (prel.) AVSLAG Kompetenscentrumansökan. Vinnova. Industriella parter. SAMOT 32 miljoner/5a r Internationell utva rdering; Beslut 16 juni. Avslag. Upplevd tillgänglighet och social exkludering. VR/projektbidrag. 9

10 Ca 5 milj/3a r Beslut i September Kan jag leva det liv jag vill? Vinnova/skiss. Beslut i April om fullsta ndig anso kan Avslag Sömlöst. UDI, Vinnova. Industriella parter SAMOT 9 miljoner/2.5a r 5.5 Participation in various advisory and policy groups 1 Camén, C och Lidestam (2014- ), H. Ingår i Tankesmedjan Smart Mobility Konkurrensverket 2 Friman, M. ( present). Elected member of the steering board committee for the UITP (International Association of Public Transport) academic network. 3 Friman, M. (2010 present). Member of the executive team, CTF 4 Friman, M. (2010 present). Theme coordinator (customer experiences) at the Service Research Centre (CTF). 5 Friman, M. (2012- ). Member of one workgroup of the annual VTI transport conference. Evaluation and decision of submitted proposals. 6 Friman, M. ( ). Member of the External Advisory Board, METPEX (FP7 program) Measuring and benchmarking passenger experience across Europe, led by Coventry University. 7 Friman, M. (2014 -). Expertmedverkan i nationell referensgrupp för Transportutmaningen i EU:s forskningsprogram Horisont Friman, M. (2014-). Expert member i Mobility for regional excellence programme. The Region Västra Götaland Programme for the transnational mobility of experienced researchers (MoRE) is co-founded by F7/Marie Curie and will run for four years, Additional projects outside the centre agreement 1 Innovationskluster för Energieffektiv kollektivtrafik. Energimyndigheten, SEK (+ 1,5 MSEK in-kind). Beviljades. 2 KK-stiftelse. NU15 program SEK. WISR strategy for web-based courses for international positioning of strategic research groups. Beviljades. 3 SAMS - Sustainable Accessibility and Mobility Services. Mistra. 16 parter/kth. 50 miljoner/fyra a r. SAMOT runt 1.3M. BEVILJAT 4 Forte. Patientinvolvering som ide och organisatorisk praktik: Fo rha llningssa tt, handlingsmo nster och yrkesroll. Runt SEK. Beslut i oktober/november. Awards Markus Fellesson och Nicklas Salomonson erhöll pris i form av ett stipendium på Handelsanställdas kongress. Stipendiet på kr delades ut av Kenth Petterssons minnesstiftelse med motiveringen: För sin unika forskning om handelsanställdas arbetsmiljö. Genom studier av hur handelsanställda dagligen får hantera jobbiga och ibland hotfulla kunder har man inte bara satt fokus på ett allvarligt 10

11 arbetsmiljöproblem. Studien blottlägger också den särskilda yrkeskompetens som krävs för att kunna jobba i ett serviceyrke som handeln. Kombinationen av arbetsmiljö- och detaljhandelsforskning som fokuserar på handelsanställdas villkor gör Nicklas Salomonson och Markus Fellesson värdiga mottagare av ett stipendium instiftat till Kenth Petterssons minne. 11