Skapa en kundfokuserad internationell expansion med ett Delivery Management System

Transkript

1 People-driven logistics software

2 Skapa en kundfokuserad internationell expansion med ett Delivery Management System Mathias Parkhagen, Head of Operations, nelly.com Peter Johansson, Sales Manager, Centiro Solutions

3 COMPANY PROFILE Founded 1998, two offices in Sweden Users and installations in 7000+, locations in 65+ countries Over 100 highly skilled and passionate professionals Sweden s Best Workplace 2011 Europe's third best workplace in 2013 Top rankings for five consecutive years

4 CUSTOMER REFERENCES Vertical breadth, knowledge & cross-pollination High tech & electronics Automotive, Engineering & Construction Transportation & logistics Retail & B2C Food & Beverage Healthcare Logistics Intentionally left blank

5 CENTIRO CUSTOMER BENEFITS Improved efficiency and productivity in daily operations by Enforcing business rules and standardize processes Reducing cycle times and resources required Enable better decision-making through real-time visibility Reduced costs and spending by Lowering administrative costs through process automation Increasing carrier purchasing power and contract negotiations Reducing customer support calls by keeping the customer informed Reducing inventory by enabling delivery across channels, tracking returns and using real-time data Increased service and satisfaction by Personalized end-customer services Providing a consistent end-customer experience Tracking and informing end-customer of shipment changes

6 CENTIRO IN THE SUPPLY CHAIN

7 FULL-CIRCLE BRAND EXPERIENCE Request Inform Pickup Control Return Stroll & select Manage expectations Free return? Free delivery? Print Track Notify Last mile changes Transact purchase Delivery options PUDO s Issue Promise

8 SIGNATURE SOLUTIONS Transport management Get more out of transportation. Plug and play from a carrier portfolio that spans the world. Manage your spend. Ecommerce delivery Control and manage the last mile delivery and give customers a consistent and personalized experience. Service delivery Add value to your core delivery services. Offer a consistent service experience to your customer community from promise to execution. Reverse logistics Connect and optimize your after-market services. What goes out sometimes has to come back. Supply chain visibility See hotspots and opportunities. Measure your end-to-end performance and drill down on key indicators. Enterprise visibility that drives action. Above & beyond Overcome supply-chain boundaries and limits. Combine off-the-shelf solutions with innovative thinking in a standardized process.

9 GLOBAL REACH. LOCAL TOUCH. PLUG AND PLAY EMEA AMERICAS Locker Box GLOBAL

10 Nelly.com, NLYman.com & Members.com Mathias Parkhagen Head of Operations Skapa en kundfokuserad internationell expansion med ett Delivery Management System 10

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14 Nyckeln till lyckad e-handel Få distansköpet att kännas som ett lokalt köp Kund Kund Huvudlager 14

15 Delivery Management System ERP WMS BI OMS CRM DMS Administrera befintliga transportör Fraktavtal Fakturakontroll Enkelt att koppla upp nya transportörer Ecom plugin Tydliggöra leveransdatum för kund Leveransalternativ Välja utlämningsställen Transportörskontroll E-handelssidan Spårbarhet Kontroll över returer Aviseringar BI-feed Kontrolltorn 15

16 Nyckeln till lyckad e-handel Få distansköpet att kännas som ett lokalt köp - Leveransalternativ - Standard 4-6 dgr - Express 3-4 dgr - Postautomat - LAT Latest Arrival Time Full spårbarhet - Leverans av lokal aktör Returservice - Förprintad returlabel - Upphämtning hos kund Huvudlager Returflödet - Full spårbarhet Lokal returhub - Lokal returadress - Snabb återbetalning - Sälja den lokalt 16

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