Informationsförsörjning som bas för processförbättring

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1 Informationsförsörjning som bas för processförbättring 1

2 40 countries and 100 languages (As of December 31, 2011) North America 9,505 UK & Ireland 8,977 France 21,307 Benelux 10,391 Nordic Countries 4,538 Central & Eastern Europe 8,962 Canada United States All over Europe Mexico Guatemala Morocco United Arab Emirates India People s Republic of China Taiwan Vietnam Philippines Chile Brazil Group workforce 119,707 Working offshore 44,467 Malaysia Singapore Australia Argentina Latin America 9,176 Morocco 431 Italy 2,381 Iberia 4,942 India 35,727 Asia Pacific 3,370 2

3 Capgemini is a global leader with employees in Sweden No. of employees in Sweden; divided in 3 brands: Capgemini, Capgemini Consulting and Sogeti No. of offices in Capgemini Sweden: 9 Capgemini shares are quoted on the Paris Stock Exchange. Sundsvall Västerås Stockholm Göteborg Älmhult Växjö Helsingborg Karlskrona Malmö 3

4 A trusted business partner partnering with a rich ecosystem Strategic Partners Partner Portfolio Regional/Sector 4

5 We have an impressive customer base locally... IKE A 5

6 A wide range of solutions and services Consulting (Capgemini Consulting) Application Services Infrastructure Services Business Process Outsourcing Local Professional Services (Sogeti) Digital Transformation Strategy and Transformation Marketing, Sales & Service People & Performance Application Development & Maintenance (AD&M) Application Outsourcing Application Lifecycle Services Business Intelligence Business Process Management Collaborative Business Web IT Transformation: Strategy & Architecture IT/IS advisory, design & transformation services (ITS) IT governance services & implementation Data Center Optimization and Virtualization Cloud computing IaaS, Google Apps, Office365, SAPaaS End-to-end full-lifecycle Enterprise Services Management Finance and Accounting Procurement Supply Chain Management Customer Operations Management Management Assurance Services Application Management High-Tech Engineering Infrastructure Management Testing Security Services Finance & Employee Transformation Supply Chain Management Technology Transformation Mobile Solutions Open Source / SaaS Software & Quality Management Testing Enterprise Resource Planning (ERP) Co-Sourcing/Multi-Sourcing Portals Rapid Design & Visualization Smart Energy Services Remote Infrastructure Management Data Center and Infrastructure Services Network & Security Services. Workplace Services & Virtualization Storage and data management Research & Advisory Services Human Resources Industry specific services for banking & insurance Social Media Management Mobile Application Development Business Intelligence Workplace Transformation Data Center Transformation 6

7 Technology Services delivers business value according to customer needs Innovate to Master Your IT Environment About Technology Services Industry analysts have long recognized the exceptional technological expertise of Capgemini consultants. From application integration to web services, our innovative services consistently exceed expectations across industries. We offer access to cutting-edge technologies through industry-specific partnerships and global alliances. With our Accelerated Solutions Environment, RApid INnovation (RAIN) methodology and global network of Accelerated Delivery Centers, we dramatically reduce the time required to execute your IT strategy. How we deliver Our Rightshore approach combines onsite, onshore, nearshore, and offshore sourcing to improve efficiency & quality while delivering cost savings of up to 50% Our global alliances with industry-specific IT partners give us access to leading-edge technology We have a consistent and reliable delivery with right results every time - Our centers are CMM and ISO certified 7 Architecture Aoplication Lifecycle Services Business systems (SAP) Portals and Mobility Project/ Program Management We work as ONE team with global talents Technology Services Business Information Mgmt Infrastructure and Security Development & Integration Test, Quality and Verification Application Outsourcing

8 We measure client's satisfaction Our client satisfaction processes include a survey at Engagement level (known as OTACE On Time and At Client Expectations) and a survey at Account level Client Satisfaction Survey Steps at Account or Engagement level Determine Participants Set Expectations Measure Client Satisfaction Analyze / Take Action Engagement survey: OTACE results (as of ) 95.5% delivered Above or To Customer Expectation 97.5% Delivered on Time Average Client Satisfaction = 4.33 / 5 8

9 Men vad är automation? 9

10 Definition Automation kommer från grekiskans 'automatos' och betyder på egen hand Automation eller automatisering betyder att man låter en maskin eller teknik utföra ett arbete Automation kan effektivisera olika typer av arbeten inom ex Produktion Logistik Övervakning Administration etc 10

11 Automation

12 Automation idag 12 Källa: news.cnet.com/././robot-companies

13 Exempel Automation 13

14 Förändringstryck Lagar, regler Identifikation Spårbarhet Statushantering Versionshantering Konkurrens Kortare ledtider Process management Content management Lifecycle management Kompetenskrav E-handel Behov av förändring kring Informationsförsörjning Globalisering Gemensamma processer Harmoniserade system Förändrade/nya system Stora implementationer Teknik XML Internet Mobilitet Kommunikation IT-arkitektur Elektroniska signaturer 14

15 The 3 C challenges Study in the 50 largest European companies 15

16 Informationsförsörjning i processer Customer Sales Order Service Design Man Test Deliv Product Development and Product Maintenance Customer Sales Order Service Design Man Test Deliv ECM Product Development and Product Maintenance 16

17 Exempel på enkel administrativ automation 17

18 Vad är värdet av Informationsförsörjning? Informationsförsörjning skapar affärsnytta åt dig genom att Säkra kvalitén - originalinformation Göra information tillgänglig Möjliggöra publicering av information globalt och lokalt - inom och utom företaget/organisationen Publicering från en källa till flera användningsområden Ökad spårbarhet vilket innebär minskade kostnader - i form av tid och resurser - och ger en potential för ökade intäkter genom att hantera sin kunskapsmassa, underhålla affärsprocesser, förbättra effektiviteten och hitta kostnadsbesparingar samt att efterleva lagar och regler. I slutänden handlar det om att ta kontroll över verksamheten för att säkerställa effektivitet och konkurrenskraft 18

19 Informationsförsörjning stora vinster att hämta Värdet på informationen är direkt relaterad till dess åtkomlighet 19

20 : Glenn Lindgren: Lars Rooth: 20