Barometer kommunala beslutsfattare och privatpersoner. Vårdfrågor November 2005

Barometer och Vårdfrågor November 2005

Välkommen till Telias kommunikationsbarometer Telia har i denna delrapport frågat om hur vi som vill ha kontakt med en och äldrevården. Drygt 6 000 runt om i Sverige har svarat på frågorna. Dessutom passade vi på att ställa frågorna till, för att kunna jämföra svaren. har cirka 250 inom olika förvaltningar svarat. Urval Urvalet består av Telias kunddatabas för och är representativt för den svenska befolkningen. Undersökningen är en webbaserad enkät och genomfördes under juni-augusti 2005. Även undersökningen hos beslutsfattarna genomfördes via en webbenkät som besvarades under perioden juni augusti 2005. Beslutsfattarna är spridda över hela landet. För mer information om undersökningen kontakta: Yvonne Hansen, TeliaSonera Sverige Telefon: 020 77 58 30 E-post: yvonne.v.hansen@teliasonera.com TeliaSonera Sverige AB November 2005

1. När det gäller äldrevården, vilka av nedanstående tjänster tycker du att kommunen bör satsa på? Erbjudande om SMS-kontakt mellan anhörig och den äldre/patienten. 100% 100% 59% 41% 18% 45% 37% 20% 29% 19% 26% 33% 31% 29% 28% 42% 2 15% 19% 16% 15% 15% 16% 16% 18% 3 17% 21% 18% 15% 18% 16% 17% 13% 4 10% 14% 11% 7% 8% 9% 11% 7% 10% 12% 9% 10% 8% 9% 11% 7% 0% 0% 0% 0% 0% 0% 1% 0% Vet ej 19% 15% 19% 19% 20% 21% 16% 13% /st 919 200 168 282 215 101 160 35 93 741 189 1003 204 220 182 216 204 285 140 239 266 24% 30% 21% 27% 26% 32% 24% 26% 30% 31% 24% 30% 37% 30% 30% 30% 31% 34% 30% 32% 36% 2 14% 16% 17% 18% 13% 13% 16% 17% 13% 16% 20% 15% 18% 15% 13% 19% 17% 15% 17% 17% 12% 3 18% 16% 14% 16% 23% 18% 21% 23% 20% 16% 14% 15% 7% 21% 16% 18% 16% 18% 15% 19% 15% 4 10% 8% 12% 11% 7% 7% 11% 20% 10% 9% 12% 11% 8% 9% 9% 10% 6% 8% 12% 9% 8% 14% 7% 13% 11% 9% 7% 9% 9% 13% 9% 8% 11% 11% 8% 7% 9% 9% 9% 8% 5% 9% 1% 2% 1% 0% 0% 0% 1% 0% 1% 0% 0% 0% 0% 0% 0% 0% 0% 0% 1% 1% 0% Vet ej 20% 20% 23% 17% 22% 24% 19% 6% 13% 18% 22% 20% 19% 17% 25% 15% 21% 16% 17% 17% 19%

Tillgång till dator i allrum som bl a möjliggör e-postkonversation mellan anhörig och den äldre/patienten. 100% 100% 59% 41% 18% 44% 37% 20% 14% 8% 12% 16% 13% 13% 14% 25% 2 10% 15% 9% 10% 11% 10% 9% 14% 3 17% 22% 17% 17% 19% 18% 15% 18% 4 20% 25% 23% 17% 21% 20% 21% 17% 27% 21% 26% 27% 24% 25% 30% 17% 0% 1% 0% 0% 0% 0% 0% 0% Vet ej 12% 10% 12% 12% 13% 13% 11% 9% /st 936 203 169 282 217 102 161 36 94 748 192 1004 208 217 184 216 205 286 141 244 265 11% 14% 9% 13% 12% 13% 10% 14% 17% 14% 12% 13% 15% 14% 15% 12% 17% 20% 15% 11% 21% 2 8% 9% 11% 8% 10% 9% 12% 11% 6% 9% 10% 10% 12% 8% 11% 12% 7% 12% 13% 12% 9% 3 14% 18% 17% 22% 17% 14% 17% 25% 21% 16% 14% 16% 16% 22% 20% 21% 21% 19% 15% 21% 20% 4 21% 24% 22% 21% 21% 23% 22% 17% 21% 20% 18% 21% 20% 18% 17% 18% 19% 17% 23% 24% 19% 33% 24% 28% 26% 24% 25% 29% 31% 27% 27% 32% 27% 25% 25% 21% 26% 20% 22% 24% 23% 21% 0% 0% 1% 0% 1% 0% 1% 0% 1% 0% 1% 0% 1% 0% 0% 0% 0% 0% 0% 0% 0% Vet ej 13% 11% 12% 10% 14% 17% 9% 3% 6% 12% 12% 14% 12% 13% 16% 10% 16% 12% 11% 9% 10%

Samtal mellan anhörig och den äldre/patienten på vårdhem/äldreboende via webbkamera. 100% 100% 59% 41% 18% 45% 37% 20% 23% 16% 22% 24% 22% 21% 26% 33% 2 14% 19% 15% 13% 13% 15% 14% 16% 3 19% 23% 20% 19% 20% 19% 19% 18% 4 15% 20% 16% 13% 15% 16% 14% 13% 15% 13% 14% 17% 17% 15% 15% 12% 0% 0% 0% 0% 0% 0% 0% 0% Vet ej 13% 10% 13% 14% 14% 14% 12% 9% /st 930 198 165 282 215 101 160 36 94 746 192 1004 208 219 183 216 203 286 141 242 266 19% 24% 25% 21% 23% 20% 21% 33% 23% 23% 20% 22% 29% 23% 26% 24% 26% 26% 26% 22% 24% 2 13% 12% 16% 16% 16% 16% 14% 6% 18% 15% 19% 14% 13% 10% 9% 20% 14% 16% 16% 14% 15% 3 20% 22% 18% 22% 22% 18% 20% 25% 22% 16% 17% 19% 16% 24% 22% 17% 19% 22% 17% 21% 15% 4 16% 15% 16% 13% 11% 18% 14% 19% 14% 15% 12% 15% 11% 15% 17% 11% 12% 12% 17% 18% 21% 17% 14% 12% 16% 13% 15% 19% 11% 16% 18% 19% 16% 17% 14% 8% 16% 13% 13% 13% 14% 14% 0% 1% 1% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% Vet ej 15% 13% 13% 12% 14% 14% 11% 6% 6% 14% 14% 15% 13% 15% 17% 12% 16% 12% 11% 10% 11%

Kontakt mellan anhörig och personal via SMS. 100% 100% 59% 41% 18% 45% 37% 20% 19% 11% 18% 20% 19% 18% 20% 23% 2 11% 17% 12% 10% 11% 11% 12% 11% 3 18% 25% 19% 16% 19% 18% 17% 16% 4 19% 22% 20% 18% 19% 19% 19% 20% 21% 15% 18% 24% 20% 20% 22% 22% 0% 0% 0% 0% 0% 0% 0% 0% Vet ej 12% 10% 13% 12% 13% 13% 10% 8% /st 925 204 166 282 213 102 161 35 93 741 191 1000 206 218 183 217 203 286 139 242 267 14% 19% 16% 18% 17% 23% 18% 20% 17% 20% 18% 18% 19% 23% 23% 18% 19% 22% 20% 19% 24% 2 11% 9% 11% 14% 13% 8% 11% 11% 8% 11% 9% 11% 13% 8% 12% 13% 13% 13% 15% 12% 11% 3 19% 20% 22% 16% 15% 18% 17% 26% 16% 17% 20% 18% 16% 16% 14% 19% 19% 20% 14% 20% 19% 4 19% 19% 16% 22% 17% 17% 24% 17% 22% 20% 18% 18% 22% 21% 16% 19% 19% 17% 20% 18% 16% 25% 22% 23% 19% 23% 18% 23% 17% 29% 18% 23% 21% 17% 19% 19% 18% 18% 15% 19% 20% 19% 0% 0% 1% 0% 0% 0% 0% 0% 1% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% Vet ej 13% 11% 11% 11% 15% 18% 7% 9% 8% 13% 12% 14% 12% 12% 16% 12% 12% 13% 11% 10% 10%

Kontakt mellan anhörig och personal via e-post. 100% 100% 59% 41% 18% 44% 37% 20% 7% 3% 7% 8% 8% 6% 8% 11% 2 5% 5% 5% 4% 5% 5% 5% 6% 3 14% 14% 14% 14% 15% 15% 12% 13% 4 23% 29% 26% 20% 25% 24% 22% 23% 40% 34% 37% 45% 36% 39% 44% 41% 0% 6% 0% 0% 0% 0% 1% 1% Vet ej 10% 9% 11% 10% 12% 11% 8% 6% /st 932 200 166 280 213 101 159 36 94 739 192 998 207 219 184 216 204 282 142 239 265 4% 9% 7% 8% 7% 5% 7% 6% 6% 8% 7% 7% 8% 10% 9% 7% 6% 12% 7% 5% 10% 2 3% 4% 5% 6% 8% 6% 6% 3% 4% 4% 6% 5% 6% 5% 7% 5% 5% 5% 4% 5% 5% 3 11% 12% 14% 14% 12% 14% 14% 19% 15% 13% 9% 15% 13% 12% 13% 20% 20% 13% 15% 12% 17% 4 22% 22% 25% 24% 23% 25% 26% 31% 18% 24% 28% 23% 25% 26% 22% 24% 22% 23% 19% 24% 21% 49% 42% 39% 40% 37% 38% 40% 39% 51% 39% 40% 39% 38% 36% 37% 34% 34% 36% 44% 44% 37% 1% 1% 1% 0% 1% 0% 0% 0% 0% 0% 1% 0% 0% 1% 0% 0% 0% 0% 1% 1% 1% Vet ej 11% 10% 9% 8% 13% 13% 6% 3% 5% 11% 9% 12% 10% 11% 12% 9% 12% 10% 10% 8% 10%

Vårdhemmet/äldreboendet har egen hemsida på rnet där det finns möjlighet att ta del av nyheter och information. 100% 100% 59% 41% 18% 45% 37% 20% 5% 3% 5% 4% 4% 4% 6% 8% 2 5% 8% 6% 4% 5% 5% 5% 6% 3 13% 13% 15% 10% 14% 13% 13% 14% 4 23% 28% 26% 20% 23% 24% 22% 20% 39% 30% 34% 47% 38% 39% 40% 39% 1% 9% 0% 1% 0% 1% 0% 1% Vet ej 14% 9% 14% 14% 14% 14% 13% 13% /st 930 202 167 281 214 100 159 36 94 747 191 994 206 219 183 215 204 283 142 242 266 4% 6% 4% 4% 5% 4% 6% 8% 6% 4% 3% 5% 5% 4% 5% 7% 4% 9% 6% 3% 5% 2 4% 4% 7% 7% 7% 6% 6% 6% 5% 5% 5% 5% 2% 7% 4% 7% 4% 7% 11% 7% 5% 3 11% 11% 10% 12% 12% 16% 13% 8% 15% 14% 13% 12% 13% 14% 13% 11% 16% 14% 19% 14% 15% 4 23% 27% 19% 26% 22% 25% 33% 28% 22% 21% 24% 23% 25% 22% 23% 25% 28% 21% 17% 25% 20% 43% 40% 44% 36% 35% 34% 33% 42% 41% 41% 37% 40% 40% 39% 38% 37% 34% 37% 30% 38% 41% 1% 0% 1% 0% 1% 2% 0% 3% 1% 1% 0% 1% 0% 0% 0% 0% 0% 0% 1% 0% 0% Vet ej 14% 11% 16% 15% 18% 13% 9% 6% 9% 14% 18% 14% 15% 15% 17% 13% 13% 12% 17% 13% 15%

Diskussionsforum på rnet med möjlighet för att diskutera med andra i samma situation. 100% 100% 59% 41% 18% 44% 37% 20% 11% 11% 13% 9% 9% 10% 13% 17% 2 11% 11% 13% 9% 12% 11% 11% 12% 3 23% 29% 25% 20% 21% 24% 24% 22% 4 18% 19% 19% 18% 18% 18% 19% 15% 22% 18% 16% 30% 25% 22% 20% 23% 0% 0% 0% 1% 1% 0% 0% 1% Vet ej 14% 12% 14% 14% 15% 15% 12% 11% Jämtlandsän /st 933 202 165 280 216 102 160 36 94 745 190 1002 207 221 183 218 204 285 142 242 265 10% 10% 10% 11% 11% 10% 12% 17% 19% 12% 9% 10% 11% 13% 12% 12% 8% 15% 12% 11% 11% 2 11% 11% 10% 9% 11% 8% 10% 8% 6% 9% 13% 12% 11% 10% 12% 11% 10% 12% 18% 14% 12% 3 23% 21% 26% 25% 21% 22% 26% 28% 20% 23% 25% 23% 21% 20% 23% 22% 29% 24% 23% 20% 25% 4 17% 24% 18% 18% 16% 15% 21% 28% 20% 20% 18% 19% 20% 19% 15% 17% 15% 17% 15% 20% 15% 23% 20% 23% 21% 22% 30% 18% 17% 23% 23% 19% 20% 22% 23% 22% 24% 23% 20% 17% 20% 23% 1% 0% 1% 1% 1% 0% 0% 0% 3% 0% 0% 0% 0% 1% 1% 0% 0% 0% 1% 2% 0% Vet ej 15% 12% 13% 15% 18% 16% 12% 3% 7% 13% 16% 16% 15% 14% 15% 13% 15% 12% 15% 13% 13%

2. När det gäller vård och service i hemmet (HEMTJÄNST/HEMSJUKVÅRD), vilka av nedanstående tjänster tycker du att kommunen bör satsa på? SMS-kontakt mellan anhörig och personal. 100% 100% 59% 41% 18% 45% 37% 20% 19% 12% 18% 21% 20% 18% 19% 25% 2 12% 14% 13% 10% 11% 11% 12% 13% 3 19% 21% 20% 16% 22% 19% 17% 16% 4 18% 23% 20% 16% 16% 17% 20% 17% 21% 18% 18% 25% 18% 21% 22% 21% 0% 0% 0% 0% 0% 0% 0% 0% Vet ej 12% 11% 12% 12% 14% 13% 9% 8% /st 933 204 170 280 215 102 162 36 93 744 192 1009 207 222 183 217 206 286 139 240 268 14% 20% 16% 17% 18% 21% 14% 14% 16% 23% 16% 18% 19% 19% 19% 24% 19% 23% 21% 20% 24% 2 10% 13% 8% 12% 15% 14% 15% 11% 10% 11% 13% 12% 11% 10% 9% 11% 12% 12% 13% 12% 13% 3 18% 15% 19% 20% 17% 21% 22% 28% 17% 18% 20% 19% 18% 22% 19% 17% 22% 21% 14% 18% 20% 4 20% 22% 18% 19% 15% 15% 21% 25% 17% 19% 16% 17% 21% 20% 15% 18% 17% 21% 18% 19% 11% 25% 22% 21% 18% 21% 20% 18% 17% 32% 18% 23% 21% 20% 18% 19% 21% 18% 13% 23% 21% 21% 0% 0% 1% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% Vet ej 13% 8% 17% 14% 13% 11% 10% 6% 8% 11% 12% 13% 11% 11% 20% 8% 12% 11% 11% 11% 10%

Erbjudande om SMS-kontakt mellan anhörig och den äldre/patienten. 100% 100% 59% 41% 18% 45% 37% 20% 27% 20% 25% 30% 25% 27% 28% 38% 2 16% 16% 17% 15% 15% 16% 17% 17% 3 19% 24% 19% 18% 20% 19% 18% 17% 4 12% 15% 14% 10% 13% 11% 13% 9% 12% 10% 11% 13% 10% 12% 13% 8% 0% 0% 0% 0% 0% 0% 0% 0% Vet ej 13% 14% 13% 14% 15% 14% 11% 10% /st 932 202 168 281 214 101 161 36 92 743 192 1001 207 219 185 216 205 280 139 238 267 22% 27% 21% 26% 23% 28% 21% 25% 28% 31% 24% 27% 29% 27% 26% 31% 30% 30% 30% 31% 33% 2 14% 17% 15% 16% 17% 20% 19% 17% 15% 16% 15% 17% 20% 16% 15% 16% 21% 19% 19% 17% 14% 3 19% 21% 21% 18% 24% 19% 23% 25% 20% 17% 22% 18% 15% 21% 18% 21% 14% 18% 19% 20% 19% 4 15% 13% 12% 13% 9% 11% 13% 17% 9% 15% 11% 13% 12% 14% 13% 11% 11% 10% 9% 9% 10% 17% 10% 13% 12% 11% 10% 12% 11% 20% 10% 12% 12% 11% 9% 8% 12% 9% 11% 9% 10% 12% 0% 0% 0% 0% 0% 0% 2% 0% 0% 0% 1% 0% 1% 0% 0% 0% 0% 0% 0% 1% 0% Vet ej 13% 11% 18% 15% 15% 13% 11% 6% 9% 12% 15% 14% 12% 14% 21% 10% 14% 11% 13% 12% 12%

Webbkamera som möjliggör samtal mellan anhörig och den äldre/patienten med hjälp av personal från. 100% 100% 59% 41% 18% 45% 37% 20% 21% 19% 20% 22% 19% 20% 23% 29% 2 13% 19% 14% 12% 13% 13% 14% 16% 3 20% 21% 21% 18% 21% 20% 20% 17% 4 16% 18% 18% 14% 17% 17% 15% 16% 17% 12% 15% 20% 16% 17% 18% 14% 0% 0% 0% 0% 0% 0% 0% 0% Vet ej 12% 12% 11% 13% 14% 12% 10% 9% Gävle borgslän /st 930 201 170 279 216 102 161 36 93 744 193 1005 208 221 185 216 205 284 140 242 268 17% 22% 22% 18% 18% 23% 20% 22% 22% 23% 16% 21% 25% 20% 23% 23% 24% 24% 24% 24% 24% 2 12% 10% 17% 14% 23% 15% 17% 14% 17% 12% 16% 12% 14% 11% 11% 16% 12% 17% 13% 11% 11% 3 20% 23% 18% 22% 19% 15% 20% 28% 22% 20% 22% 20% 18% 20% 21% 19% 20% 21% 16% 21% 19% 4 19% 20% 13% 19% 15% 22% 17% 22% 12% 15% 15% 16% 14% 20% 18% 12% 16% 15% 19% 17% 16% 18% 13% 16% 14% 12% 16% 18% 8% 17% 19% 18% 18% 18% 16% 13% 19% 15% 13% 21% 17% 19% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% Vet ej 13% 11% 15% 13% 13% 11% 8% 6% 11% 11% 13% 13% 10% 12% 15% 10% 13% 10% 7% 10% 10%

En egen hemsida på rnet för där det finns möjlighet för och anställda att ta del av nyheter och information. 100% 100% 59% 41% 18% 45% 37% 20% 6% 4% 7% 5% 6% 5% 7% 9% 2 7% 8% 8% 5% 7% 7% 7% 8% 3 18% 18% 20% 15% 18% 19% 17% 18% 4 24% 27% 26% 21% 23% 24% 24% 21% 36% 27% 29% 45% 34% 35% 38% 36% 0% 6% 0% 1% 0% 1% 0% 0% Vet ej 9% 10% 10% 9% 11% 11% 7% 7% /st 936 202 170 280 218 101 162 36 92 743 193 1005 208 220 184 217 205 285 142 241 266 5% 7% 6% 5% 6% 8% 9% 8% 4% 7% 5% 5% 7% 4% 7% 9% 5% 11% 4% 4% 9% 2 6% 6% 5% 7% 10% 7% 6% 8% 4% 6% 6% 7% 4% 6% 7% 8% 5% 7% 8% 9% 5% 3 15% 20% 21% 19% 19% 20% 17% 22% 25% 16% 17% 16% 18% 19% 20% 18% 28% 16% 26% 18% 20% 4 24% 25% 20% 29% 19% 19% 31% 25% 22% 23% 27% 25% 27% 24% 22% 21% 23% 23% 22% 22% 20% 40% 34% 37% 30% 33% 36% 30% 33% 39% 38% 36% 35% 34% 37% 32% 35% 28% 33% 34% 38% 38% 1% 0% 0% 0% 1% 0% 0% 0% 0% 1% 0% 1% 0% 0% 0% 0% 1% 1% 0% 0% 0% Vet ej 9% 7% 12% 10% 12% 11% 7% 3% 5% 9% 9% 11% 9% 10% 12% 8% 10% 8% 6% 8% 9%

Diskussionsforum på rnet med möjlighet för att diskutera med andra i samma situation. 100% 100% 59% 41% 18% 45% 37% 20% 12% 13% 14% 9% 10% 10% 14% 17% 2 12% 12% 14% 10% 11% 12% 13% 14% 3 24% 28% 26% 21% 22% 24% 24% 23% 4 19% 20% 19% 18% 21% 18% 19% 17% 22% 13% 15% 30% 23% 22% 21% 22% 0% 0% 0% 1% 1% 0% 0% 0% Vet ej 11% 13% 11% 11% 12% 13% 9% 8% /st 936 203 170 278 218 102 161 36 92 742 192 1001 208 222 185 216 205 283 142 240 265 10% 11% 12% 9% 13% 10% 14% 19% 16% 13% 9% 11% 16% 10% 10% 12% 8% 16% 8% 13% 13% 2 14% 13% 10% 11% 12% 8% 14% 8% 9% 11% 16% 13% 8% 12% 12% 14% 10% 11% 13% 16% 9% 3 22% 23% 22% 24% 24% 25% 27% 31% 27% 22% 25% 22% 25% 24% 25% 22% 31% 25% 31% 19% 27% 4 18% 23% 21% 23% 16% 22% 17% 25% 16% 20% 19% 20% 18% 21% 16% 20% 19% 18% 16% 17% 15% 23% 19% 19% 21% 21% 25% 19% 14% 23% 23% 20% 21% 24% 21% 21% 24% 20% 19% 20% 23% 24% 0% 0% 1% 0% 1% 0% 0% 0% 2% 0% 0% 0% 0% 0% 1% 0% 0% 0% 1% 1% 0% Vet ej 12% 10% 15% 12% 14% 11% 9% 3% 7% 10% 11% 13% 10% 11% 15% 8% 13% 10% 11% 10% 11%

Den äldre/patienten har webbkamera i hemmet som gör att anhörig kan se vad personen gör och hur personen mår. 100% 100% 59% 41% 18% 45% 37% 20% 24% 26% 22% 26% 24% 24% 23% 30% 2 13% 17% 13% 12% 12% 13% 13% 14% 3 17% 15% 17% 17% 19% 17% 15% 16% 4 15% 16% 18% 11% 12% 15% 17% 12% 19% 11% 18% 20% 18% 17% 22% 19% 0% 0% 0% 0% 0% 0% 0% 0% Vet ej 12% 14% 12% 13% 14% 13% 10% 9% /st 938 202 170 279 217 102 162 36 92 746 193 1005 209 220 183 217 205 285 140 242 266 21% 23% 25% 22% 18% 19% 18% 19% 25% 25% 18% 24% 24% 20% 32% 26% 25% 27% 29% 25% 27% 2 12% 12% 13% 14% 18% 19% 15% 19% 11% 12% 15% 11% 12% 13% 9% 17% 13% 16% 16% 12% 12% 3 18% 21% 16% 18% 20% 15% 22% 31% 20% 15% 17% 16% 17% 18% 11% 12% 21% 16% 15% 19% 15% 4 15% 17% 15% 15% 13% 15% 15% 11% 18% 16% 19% 14% 18% 18% 17% 15% 14% 15% 11% 12% 12% 20% 16% 17% 19% 17% 21% 22% 14% 20% 20% 19% 21% 18% 18% 16% 21% 15% 16% 16% 19% 21% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% Vet ej 14% 10% 14% 13% 14% 13% 9% 6% 7% 11% 13% 14% 11% 13% 14% 10% 12% 10% 12% 12% 12%