Releasebeskrivning för ordlistan baserad på ITIL 2011 edition (version 1.3)

Transkript

1 TL vensk ordlista, v1.0, 4 november 2011 aserad på den Engelska ordlistan v1.0, 29 juli 2011 TL_2011_wedish_Glossary_v1.0 Releasebeskrivning för ordlistan baserad på TL 2011 edition (version 1.3) yfte Uppdateringen av ordlistan med utgångspunkt från TL 2011 edition är gjord och den svenska delen är kompletterad utifrån denna uppdatering. Avsikten med denna releasebeskrivning är att förtydliga de områden som har förändrats. Generella ändringar Generellt har man i 2011 edition av TL: Tagit bort stor begynnelsebokstav på alla begrepp Lagt till ordet TL framför alla livscykelstegen Generellt har vi i översättningsarbetet: Tagit bort alla svenska förkortningar pecifika ändringar edan följer en lista med de engelska begreppen och en kategorisering av de förändringar som gjorts, enligt följande regel: = ingen ändring har gjorts förutom de generella = mindre ändringar har gjorts i texten <50% = större ändringar har gjorts i texten >50% = nytt begrepp = borttaget Om releasebeskrivningen Releasebeskrivningen är framtagen av itf verige, Vi är mycket tacksamma mot Anders andén (Kerfi A) som lett det svenska projektet att uppdatera ordlistan och som har sammanställt releasebeskrivningen. Om ordlistan Ordlistan kan fritt laddas ner. e för detaljer om licensvillkoren. ida 1 av 17 = ingen ändring har gjorts förutom de generella, = mindre ändringar har gjorts i texten <50%, = större ändringar har gjorts i texten >50%, = nytt begrepp

2 TL vensk ordlista, v1.0, 4 november 2011 aserad på den Engelska ordlistan v1.0, 29 juli 2011 TL_2011_wedish_Glossary_v1.0 acceptance access management account manager accounting accounting period accredited active monitoring activity agreed service time (AT) agreement alert analytical modelling application application management application portfolio application service provider (AP) application sizing architecture assembly assessment asset asset management asset register asset specificity attribute audit authority matrix automatic call distribution (ACD) availability availability management (A) availability management information system (A) availability plan back-out backup balanced scorecard baseline benchmark benchmarking ida 2 av 17 = ingen ändring har gjorts förutom de generella, = mindre ändringar har gjorts i texten <50%, = större ändringar har gjorts i texten >50%, = nytt begrepp

3 TL vensk ordlista, v1.0, 4 november 2011 aserad på den Engelska ordlistan v1.0, 29 juli 2011 TL_2011_wedish_Glossary_v1.0 best practice est anagement Practice (P) billing brainstorming ritish tandards nstitution () budget budgeting build build environment business business capacity management business case business continuity management (C) business continuity plan (CP) business customer business impact analysis (A) business objective business operations business perspective business process business relationship management business relationship manager (R) business service business service management business unit call call centre call type capability Capability aturity odel ntegration (C) capacity capacity management capacity management information system (C) capacity plan capacity planning capital budgeting capital cost capital expenditure (CAPEX) capital item ida 3 av 17 = ingen ändring har gjorts förutom de generella, = mindre ändringar har gjorts i texten <50%, = större ändringar har gjorts i texten >50%, = nytt begrepp

4 TL vensk ordlista, v1.0, 4 november 2011 aserad på den Engelska ordlistan v1.0, 29 juli 2011 TL_2011_wedish_Glossary_v1.0 capitalization category certification change change advisory board (CA) change case change evaluation change history change management change model change proposal change record change request change schedule change window chargeable item charging charging policy charging process charter chronological analysis C type classification client closed closure COT code of practice cold standby commercial off the shelf (COT) compliance component component capacity management (CC) component C component failure impact analysis (CFA) computer telephony integration (CT) concurrency confidentiality configuration ida 4 av 17 = ingen ändring har gjorts förutom de generella, = mindre ändringar har gjorts i texten <50%, = större ändringar har gjorts i texten >50%, = nytt begrepp

5 TL vensk ordlista, v1.0, 4 november 2011 aserad på den Engelska ordlistan v1.0, 29 juli 2011 TL_2011_wedish_Glossary_v1.0 configuration baseline configuration control configuration control board configuration identification configuration item (C) configuration management configuration management database (CD) configuration management system (C) configuration record configuration structure continual service improvement (C) continuous availability continuous operation contract control Control Ojectives for nformation and related Technology control perspective control processes core service cost cost benefit analysis cost centre cost element cost management cost model cost type cost unit cost effectiveness countermeasure course corrections crisis management critical success factor (CF) C register culture customer customer asset customer agreement portfolio customer portfolio customer-facing service ida 5 av 17 = ingen ändring har gjorts förutom de generella, = mindre ändringar har gjorts i texten <50%, = större ändringar har gjorts i texten >50%, = nytt begrepp

6 TL vensk ordlista, v1.0, 4 november 2011 aserad på den Engelska ordlistan v1.0, 29 juli 2011 TL_2011_wedish_Glossary_v1.0 dashboard Data-to-nformation-to-Knowledge-to-Wisdom (DKW) definitive media library (DL) deliverable demand management Deming Cycle dependency deployment depreciation design design coordination detection development development environment diagnosis diagnostic script differential charging direct cost directory service document downtime driver early life support (EL) economies of scale economies of scope effectiveness efficiency emergency change emergency change advisory board (ECA) enabling service enhancing service enterprise financial management environment error escalation eourcing Capability odel for Client Organizations (ec-cl) eourcing Capability odel for ervice Providers (ec-p) estimation evaluation ida 6 av 17 = ingen ändring har gjorts förutom de generella, = mindre ändringar har gjorts i texten <50%, = större ändringar har gjorts i texten >50%, = nytt begrepp

7 TL vensk ordlista, v1.0, 4 november 2011 aserad på den Engelska ordlistan v1.0, 29 juli 2011 TL_2011_wedish_Glossary_v1.0 Event event management exception report excitement attribute excitement factor expanded incident lifecycle external customer external metric external service provider external sourcing facilities management failure fast recovery fault fault tolerance fault tree analysis (FTA) financial management financial management for T services financial year first-line support fishbone diagram fit for purpose fit for use fixed asset fixed asset management fixed cost fixed facility follow the sun fulfilment function functional escalation gap analysis governance gradual recovery guideline help desk hierarchic escalation high availability hot standby ida 7 av 17 = ingen ändring har gjorts förutom de generella, = mindre ändringar har gjorts i texten <50%, = större ändringar har gjorts i texten >50%, = nytt begrepp

8 TL vensk ordlista, v1.0, 4 november 2011 aserad på den Engelska ordlistan v1.0, 29 juli 2011 TL_2011_wedish_Glossary_v1.0 identity immediate recovery impact incident incident management incident record indirect cost information security management () information security management system () information security policy information system information technology (T) infrastructure service insourcing integrity interactive voice response (VR) intermediate recovery internal customer internal metric internal rate of return (RR) internal service provider internal sourcing nternational Organization for tandardization (O) nternational tandards Organization internet service provider (P) invocation shikawa diagram O 9000 O 9001 O/EC O/EC O/EC O/EC T accounting T directorate T infrastructure T infrastructure library T operations T operations control ida 8 av 17 = ingen ändring har gjorts förutom de generella, = mindre ändringar har gjorts i texten <50%, = större ändringar har gjorts i texten >50%, = nytt begrepp

9 TL vensk ordlista, v1.0, 4 november 2011 aserad på den Engelska ordlistan v1.0, 29 juli 2011 TL_2011_wedish_Glossary_v1.0 T operations management T service T service continuity management (TC) T service continuity plan T service management (T) T ervice anagement Forum (itf) T service provider T steering group (G) TL job description job scheduling Kano model Kepner and Tregoe analysis key performance indicator (KP) knowledge base knowledge management known error known error database (KED) known error record lifecycle line of service (LO) live live environment maintainability major incident manageability managed services management information management information system () anagement of Risk (_o_r) management system manual workaround marginal cost market space maturity maturity level mean time between failures (TF) mean time between service incidents (T) mean time to repair (TTR) ida 9 av 17 = ingen ändring har gjorts förutom de generella, = mindre ändringar har gjorts i texten <50%, = större ändringar har gjorts i texten >50%, = nytt begrepp

10 TL vensk ordlista, v1.0, 4 november 2011 aserad på den Engelska ordlistan v1.0, 29 juli 2011 TL_2011_wedish_Glossary_v1.0 mean time to restore service (TR) metric middleware mission mission statement model modelling monitor control loop monitoring near-shore net present value (PV) normal change normal service operation notional charging objective off the shelf Office of Government Commerce (OGC) Office of Public ector nformation offshore onshore operate operation operational operational cost operational expenditure (OPEX) operational level agreement (OLA) operations bridge operations control operations management opportunity cost optimize organization outcome outsourcing overhead pain value analysis pareto principle partnership passive monitoring ida 10 av 17 = ingen ändring har gjorts förutom de generella, = mindre ändringar har gjorts i texten <50%, = större ändringar har gjorts i texten >50%, = nytt begrepp

11 TL vensk ordlista, v1.0, 4 november 2011 aserad på den Engelska ordlistan v1.0, 29 juli 2011 TL_2011_wedish_Glossary_v1.0 pattern of business activity (PA) percentage utilization performance performance anatomy performance management pilot plan Plan-Do-Check-Act (PDCA) planned downtime planning policy portable facility post-implementation review (PR) practice prerequisite for success (PF) pricing PRCE2 priority proactive monitoring proactive problem management problem problem management problem record Procedure process process control process manager process owner production environment profit centre pro-forma programme project project charter Project anagement ody of Knowledge (POK) Project anagement nstitute (P) project management office (PO) project portfolio projected service outage (PO) ida 11 av 17 = ingen ändring har gjorts förutom de generella, = mindre ändringar har gjorts i texten <50%, = större ändringar har gjorts i texten >50%, = nytt begrepp

12 TL vensk ordlista, v1.0, 4 november 2011 aserad på den Engelska ordlistan v1.0, 29 juli 2011 TL_2011_wedish_Glossary_v1.0 PRojects Controlled Environments (PRCE2) qualification quality quality assurance (QA) quality management system (Q) quick win RAC reactive monitoring real charging reciprocal arrangement record recovery recovery option recovery point objective (RPO) recovery time objective (RTO) redundancy relationship relationship processes release release and deployment management release identification release management release package release process release record release unit release window reliability remediation repair request for change (RFC) request fulfilment request model requirement resilience resolution resolution processes resource response time ida 12 av 17 = ingen ändring har gjorts förutom de generella, = mindre ändringar har gjorts i texten <50%, = större ändringar har gjorts i texten >50%, = nytt begrepp

13 TL vensk ordlista, v1.0, 4 november 2011 aserad på den Engelska ordlistan v1.0, 29 juli 2011 TL_2011_wedish_Glossary_v1.0 responsiveness restoration of service restore retire return on assets (ROA) return on investment (RO) return to normal review rights risk risk assessment risk management role roll out root cause root cause analysis (RCA) running costs arbanes-oxley (OX) scalability cope second-line support security security management security management information system () security policy separation of concerns (oc) server service service acceptance criteria (AC) service analytics service asset service asset and configuration management (AC) service capacity management (C) service catalogue service catalogue management service change service charter service continuity management service contract ida 13 av 17 = ingen ändring har gjorts förutom de generella, = mindre ändringar har gjorts i texten <50%, = större ändringar har gjorts i texten >50%, = nytt begrepp

14 TL vensk ordlista, v1.0, 4 november 2011 aserad på den Engelska ordlistan v1.0, 29 juli 2011 TL_2011_wedish_Glossary_v1.0 service culture service design service design package (DP) service desk service failure analysis (FA) service hours service improvement plan (P) service knowledge management system (K) service level service level agreement (LA) service level management (L) service level package (LP) service level requirement (LR) service level target service lifecycle service maintenance objective (O) service management service management lifecycle service manager service model service operation service option service owner service package service pipeline service portfolio service portfolio management (P) service potential service provider service provider interface (P) service provisioning optimization service reporting service request service sourcing service strategy service transition service utility service validation and testing service valuation ida 14 av 17 = ingen ändring har gjorts förutom de generella, = mindre ändringar har gjorts i texten <50%, = större ändringar har gjorts i texten >50%, = nytt begrepp

15 TL vensk ordlista, v1.0, 4 november 2011 aserad på den Engelska ordlistan v1.0, 29 juli 2011 TL_2011_wedish_Glossary_v1.0 serviceability service warranty seven-step improvement process shared service unit shift simulation modelling single point of contact single point of failure (POF) LA chart ART snapshot software asset management (A) source specification stakeholder standard standard change standard operating procedure (OP) standby statement of requirements (OR) status status accounting storage management strategic strategic asset strategy strategy management for T services super user supplier supplier and contract database supplier and contract management information system (C) supplier management supply chain support group support hours supporting service WOT analysis system system management ida 15 av 17 = ingen ändring har gjorts förutom de generella, = mindre ändringar har gjorts i texten <50%, = större ändringar har gjorts i texten >50%, = nytt begrepp

16 TL vensk ordlista, v1.0, 4 november 2011 aserad på den Engelska ordlistan v1.0, 29 juli 2011 TL_2011_wedish_Glossary_v1.0 tactical tag technical management technical observation (TO) technical support tension metrics terms of reference (TOR) test test environment third party third-line support threat threshold throughput total cost of ownership (TCO) total cost of utilization (TCU) total quality management (TQ) transaction transfer cost transition transition planning and support trend analysis tuning Type service provider Type service provider Type service provider underpinning contract (UC) unit cost urgency usability use case user user profile (UP) utility validation value chain value for money value network value on investment (VO) ida 16 av 17 = ingen ändring har gjorts förutom de generella, = mindre ändringar har gjorts i texten <50%, = större ändringar har gjorts i texten >50%, = nytt begrepp

17 TL vensk ordlista, v1.0, 4 november 2011 aserad på den Engelska ordlistan v1.0, 29 juli 2011 TL_2011_wedish_Glossary_v1.0 variable cost variance verification verification and audit version vision vital business function (VF) vulnerability warm standby warranty work in progress (WP) work instruction work order workaround workload ida 17 av 17 = ingen ändring har gjorts förutom de generella, = mindre ändringar har gjorts i texten <50%, = större ändringar har gjorts i texten >50%, = nytt begrepp