Cisco CallManager Attendant Användarhandbok

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1 Cisco CallManager Attendant Användarhandbok Version 1.1(1) Ciscos huvudkontor Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA USA Tel: Fax: Textens artikelnummer:

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3 INNEHÅ LL Förord vii Syfte viii Avsedda användare viii Uppställning ix Relaterad dokumentation x Konventioner x Hämta dokumentation xi Från webben xi Dokumentations-CD xi Beställa dokumentation xi Kommentarer om dokumentationen xii Skaffa teknisk hjälp xii Cisco.com xii Tekniskt servicecenter xiii Webbplats för Ciscos tekniska servicecenter (TAC) Cisco TAC Escalation Center xv xiv KAPITEL 1 Komma igång 1-1 Cisco CallManager Attendant-gränssnittet 1-2 Dialogrutan Inställningar i Cisco CallManager Attendant 1-4 Dialogrutan Logga in i Cisco CallManager Attendant 1-4 Fönstret Cisco CallManager Attendant 1-4 Fönstret Samtalskontroll 1-5 Fönstret Snabbval 1-7 Fönstret Katalog 1-8 iii

4 Innehåll Fönstret Parkerade samtal 1-8 Menyraden 1-9 Verktygsfältet Samtalskontroll 1-10 Sammanhangsberoende menyer 1-14 Statusfält 1-14 Starta Cisco CallManager Attendant för första gången 1-15 Logga in och gå online 1-17 Gå offline, logga ut och avsluta 1-19 KAPITEL 2 Hantera samtal 2-1 Besvara ett samtal 2-2 Ringa ett samtal 2-3 Avsluta ett samtal 2-4 Sätta ett samtal under förfrågan 2-4 Återställa ett samtal från förfrågan (Åter) 2-5 Överföra samtal 2-6 Överföra ett samtal 2-6 Överföring med konsultation 2-8 Initiera ett konferenssamtal 2-9 Parkera ett samtal 2-11 Återställa ett parkerat samtal 2-12 Vidarebefordra samtal till röstmeddelande 2-14 Använda standardkortkommandon 2-14 iv

5 Innehåll KAPITEL 3 Använda menyraden 3-1 Använda Arkiv-menyn 3-1 Använda menyn Redigera 3-2 Skapa och redigera kortkommandon 3-2 Skapa, redigera och ta bort snabbvalsgrupper och -poster 3-3 Visa och redigera inställningar 3-3 Använda menyn Visa 3-5 Ändra textstorleken 3-5 Ändra färgschemat 3-6 Välja standardfönsterlayout 3-6 Använda Åtgärder-menyn 3-7 Använda Slå siffror 3-7 Använda Hjälp-menyn 3-9 KAPITEL 4 Använda fönstret Samtalskontroll 4-1 Ringa samtal från fönstret Samtalskontroll 4-2 Utföra samtalskontrolluppgifter i fönstret Samtalskontroll 4-2 KAPITEL 5 Använda fönstret Snabbval 5-1 Lägga till en snabbvalsgrupp 5-2 Ändra namn på snabbvalsgrupp 5-3 Ta bort snabbvalsgrupp 5-4 Lägga till en snabbvalspost 5-5 Redigera snabbvalspost 5-6 Ta bort snabbvalspost 5-7 Sortera poster i snabbvalsgrupp 5-7 Använda snabbvalsposter för att utföra samtalskontrolluppgifter 5-8 v

6 Innehåll KAPITEL 6 Använda fönstret Katalog 6-1 Söka efter ett specifikt namn i katalogen 6-2 Sortera katalogen 6-3 Ändra kolumnernas ordningsföljd 6-3 Använda katalogposter för att utföra samtalskontrolluppgifter 6-4 KAPITEL 7 Använda fönstret Parkerade samtal 7-1 Parkera ett samtal 7-2 Återställa ett parkerat samtal 7-3 Använda fönstret Parkerade samtal för att utföra samtalskontrolluppgifter 7-4 KAPITEL 8 Felsökning 8-1 I NDEX vi

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