SAMOT, Karlstad University, SE-651 88 Karlstad, Sweden Phone: +46 54 700 1168 Fax: +46 54 83 6552 Email: samot@kau.se

ACTIVITIES REPORT FOR SAMOT (2013-07- 01 2013-12- 30) SAMOT, Karlstad University, SE-651 88 Karlstad, Sweden Phone: +46 54 700 1168 Fax: +46 54 83 6552 Email: samot@kau.se

CONTENTS 1. ACADEMIC PUBLICATIONS... 3 1.1 PhD and Lic. Degrees... 3 1.2 Articles in refereed international journals... 3 1.3 Manuscripts under review... 3 1.4 Miscellaneous book chapters and articles... 5 1.5 Peer- reviewed conference papers... 5 2. COLLABORATION AND INFORMATION ACTIVITIES... 5 2.1 Seminars/workshops/presentations... 6 2.2 Information dissemination activities... 7 2.3 Participation in courses/conferences... 7 2.4 Arranged conferences... 7 2.5 Information activities in media/press... 8 3. SIGNIFICANCE OF SAMOT s TRANSPORTATION RESEARCH... 8 3.1 International guests visiting SAMOT... 8 3.2 Guest at universities and institutes (international)... Fel! Bokmärket är inte definierat. 3.3 International collaboration... 8 4. EDUCATIONAL ENDEAVOURS... 9 4.1 Postgraduate studies... 9 4.2 Bachelor s degree... Fel! Bokmärket är inte definierat. 4.3 Master s degrees... 9 4.4 Use of transport cases in tuition... 9 5. MISCELLANEOUS... 9 5.1 Board members and number of board meetings... 9 5.2 Members of management team and number of meetings... 9 5.3 International Advisory Board... 9 4.3 Funding applied for... 10 4.5 Participation in various advisory and policy groups... 10 4.6 Additional projects 2011 outside the centre agreement... 11 4.7 Awards... Fel! Bokmärket är inte definierat. 2

1. ACADEMIC PUBLICATIONS 1.1 PhD and Lic. Degrees 1.2 Articles in refereed international journals 1. Fellesson, M., Salomonson, N., and Åberg, A. (2013). Troublesome Travellers The Service System as a Trigger of Customer Misbehavior. International Journal of Quality and Service Sciences, 5 (3), pp. 256-274. 2. Gehlert, T., Dziekan, K., & Gärling, T. (2013). Psychology of sustainable travel behavior. Transportation Research Part A, 48, 19-24. 3. Isaksson, R. and Johnson, M. (2013) A Preliminary Model for Assessing University Sustainability from the Student Perspective, Sustainability, Vol. 5 Issue 9, pp3690-3701 4. Kim, J., Schmöcker, J.- D., Bergstad, C. J., Fujii, S., & Gärling, T. (2013). The influence of personality on acceptability of sustainable transport policies. Transportation. 1.3 Books 1. Gärling, T., Ettema, D., & Friman, M. (Eds.) (2014). Handbook of sustainable travel. Dordrecht, The Netherlands: Springer Science. 1.3 Manuscripts under review 1. Bergström, A. & Krüger, N. (submitted). Modeling Passenger Train Delay Distributions: Evidence and Implications. Manuscript under review in Transportation Research Part A: Policy and Practice. 2. Cronholm, S. & Salomonson, N. (accepted for publication 2014). Measures that Matters: Service Quality in IT Service Management. International Journal of Quality and Service Sciences. 3. Echeverri, P. (submitted). Managerial Coaching Practices: Value Formation and Streams of Activities in Coach- client Interaction. Journal of Service Research. 4. Echeverri, P. (Submitted). Shaping Customer- oriented Employees: Interaction and Organizational Embeddedness in Workplace Coaching. Journal of Public Transportation. 5. Echeverri, P., Fellesson, M., & Gottfridsson, P. (submitted). The coordinating role of service visions in boundary- spanning services. Submitted to Managing Service Quality 6. Ekström, K. & Salomonson, N. (submitted). A kaleidoscopic view on reuse and recycling of clothes and textiles a network approach. Journal of Macromarketing. 7. Enquist, B, Johnson, M. & Petros Sebhatu, S. (submitted). Multi- Stakeholder dialogues for steering and navigating in value networks. In submitting process. Earlier version accepted for presentation at QMOD 15, Poznan, Poland, 2012. 8. Enquist, B., Petros Sebhatu, S., and Johnson, M. (in process) Transcendence for Business Logics in Value Networks for Sustainable Service Business, presented at Naples Forum, Italy, June 2013. Manuscript under review in Managing Service Quality. 3

9. Enquist, Bo; Johnson, Mikael; Sebhatu, Samuel Petros (2013) Mult- Stakeholder dialogues for Steering and navigating in value networks for sustainable service business, Manuscript under review Journal of Service Management. 10. Gärling, T., & Friman, M. Unsustainable Travel Becoming (More) Sustainable. Chapter prepared for L. Reisch & J. Thøgersen (Eds.) (2014), Handbook of research on sustainable consumption. Edward Elgar Publishing. 11. Johnson, M. (submitted). Sustainable Performance Management Featuring Sustainability in Public Services. Manuscript submitted to Total Quality Management 12. Johnson, M. & Anderberg, A. (submitted). Sustainable Public Transport Framing Environmental Management or Sustainable Development? Manuscript submitted to Transport Policy. 13. Krüger, A. N. & Pareigis, J. (submitted) Influencing Car Buying Decisions from an Environmental Perspective - A Conceptual Framework Based on Real Option Analysis. Submitted to Transport Policy 14. Krüger, N. (submitted). Does Infrastructure Really Cause Growth? The Time Scale Dependent Causality Nexus between Infrastructure Investments and GDP. Submitted to Journal of Economic Growth. 15. Krüger, N. & Svensson, M. (submitted). Economic Fluctuations and Mortality: Evidence from Wavelet Analysis for Sweden 1800-2000, revised and resubmitted to Journal of Population Economics. 16. Magnusson, P. & Echeverri, P. (submitted). Reconceptualizing User- Producer Interplay: Concept Adaptation and Dominant Logic Revision. Manuscript submitted to AMS Review. 17. Olsson, L. E. (submitted). Diversification Leading to Inconsistent Risk Taking: The Case of Subsidies. Under review in Journal of Economic Psychology. 18. Pareigis, J. (submitted). Interactions with servicescapes: A script- theoretical study of resource integration. Manuscript submitted to Marketing Theory. 19. Pedersen, T. (2013). Bilister undervurderer kollektivtransportens kvaliteter. Tidsskriftet Samferdsel (Journal of Transportation). Oktober 2013. 20. Salomonson, N. & Fellesson, M. (submitted). Tricks and tactics used against troublesome travelers - a study conducted in the Swedish public transport sector. Research in Transportation Business & Management. 21. Sebhatu S. P., Gebauer, H., Enquist, B., & Johnson M. (Submitted). Innovating Value- configuration spaces: Insight from Public Transport Services in industrialized and newly- industrialized countries Manuscript submitted to Management Decision. 22. Sebhatu S. P., Gebauer, H., Johnson M., & Enquist, B. (Submitted). Collaborating on value creation and innovation in a complex service system Sustainability business cases from public transit services, Manuscript submitted to European Journal of Management. 23. Stålhammar, A. and Gottfridsson, P. (2013) Transforming the Service Idea A Communication and learning process. International Journal of Quality and Service Sciences. 24. Taniguchi, A., Grääs, C., & Friman, M. (2013). Satisfaction with travel, goal achievement, and voluntarily behavioral change. Submitted to TRF. 4

1.4 Miscellaneous reports, book chapters and articles 1. Enquist, Bo; Edvardsson, Bo; Sebhatu, Samuel (2013), The important role of shared values in a sustainable service business, in Raymond P. Fisk, Rebekah Russell- Bennett, Lloyd C. Harris (Eds.), Serving Customers: Global Services Marketing Perspectives, Tilde University Press, Prahran, Australia. 2. Gebauer, H., Johnson, M. and B. Enquist (2013) Service innovations for enhancing public transit services, In Framing Innovation in Public Service Sectors, Rolf Ronning, Bo Enquist and Lars Fuglsang (eds.), Routledge. 3. Roos, I., Friman, M. och Olsson, L. E. (2013). Kundundersökningar, innovationer och lojalitet i transportföretag. Arbetsrapport, Karlstads Universitet. 4. Ettema, D., Friman, M., & Gärling, T. (2014). Overview of handbook of sustainable travel. In T. Gärling, D. Ettema & M. Friman (Eds.), Handbook of sustainable travel (pp. 3-14). Dordrecht, The Netherlands: Springer Science. 5. Gärling, T., Ettema, D., & Friman, M. (2014). The need to change how peple think about the consequences of travel. In T. Gärling, D. Ettema & M. Friman (Eds.) (2013). Handbook of sustainable travel (pp. 307-317). Dordrecht, The Netherlands: Springer Science. 1.5 Peer- reviewed conference papers 1. Enquist, B., Johnson, M., Lundgren, F., and Å. Rönnbäck (2013), Business Excellence 2.0, QMOD 17 th, September, 2013, Portoroz, Slovenia 2. Davoudi, S. and M. Johnson (2013) Exploring customer- driven, dynamic key performance indicators, EIASM Barcelona September 2013.Davoudi, Sara Högström, Claes Löfgren, Martin and Mikael Johnson (2013) Customer satisfaction in public transit, NFF- Iceland, August,2013 3. Enquist, B, Sebhatu, S. Petros, Johnson, M. (2013) Transcendence for Business Logics in Value Networks for Sustainable Service Business, Naples Forum on Service, 18-21 June, 2013 at Ischia, Italy. 4. Gebaur, H., Johnson, M. Enquist, B., Sebhatu, S. (2013), Innovation in complex service systems, NFF- Iceland, August,2013 5. Gärling, T., Ettema, D. & Friman, M. (2013, September). The need to change how people think about the consequences of travel. In M. Friman (Convener), Sustainable travel. Symposium conducted at the 10th biennial Conference on Environmental Psychology in the symposium on sustainable travel, Magdeburg, Germany. 6. Gärling, T., Ettema, D., Friman, M., & Olsson, L. E. (2013). How Daily Travel Influences Emotional Well- Being, paper presented at the 2nd national conference on transport research, Göteborg, Sweden, 22-23 October. 7. Gebauer, H., U. Messmer, C. Lüthi, L. Schöbitz, L. Strande T. Larsen and M. Johnson, (2103), Inclusive business model innovations for transformative services, NFF- Iceland, August,2013 8. Molander, S., Fellesson, M., & Friman, M. (2013). Market orientation in dyads, paper presented at the 2nd national conference on transport research, Göteborg, Sweden, 22-23 October. 9. Sebhatu S. and Enquist, Bo- Jacob (2013) Sustainable and innovative Public Transit - Bus Rapid Transit (BRT) system thinking embedded in social and environmental context, QMOD 16 th, September, Portoroz, slovenia 5

10. Sebhatu, Samuel P.; Erzigkeit, Fenya; Petrescu, Alina (2013), Is Corporate Governance defying Corruption?, 10th WORKSHOP ON CORPORATE GOVERNANCE, ISSN 2295 1687, Brussles, Belgium 11. Sebhatu, Samuel Petros, Enquist, Bo, Johnson Mikael, Gebaur, Heiko (2013), Innovation in complex service systems, International Research Symposium on Service Management, (IRSSM- 4),July 02-06,2013, Kerala, India 12. Westman, J., Olsson, L. E., Friman, M., & Gärling, T. (2013). Children s travel experiences depending on age and characteristics of the school commute, paper presented at the 2nd national conference on transport research, Göteborg, Sweden, 22-23 October. 2. COLLABORATION AND INFORMATION ACTIVITIES 2.1 Seminars/workshops/presentations (mainly Swedish activities) 1. Gärling, T. & Friman, M. (2013). Will travel ever be sustainable? Presentation på områdesgruppsmöte i miljöpsykologi 6-7 november, Göteborg. 2. Friman, M., Enquist, B., Bull, L., Stålhammar, A., & Thorin, L. (2013, 18 november). Frukostmöte på Hotell Drott, Karlstad. 3. Johnson, Mikael, Enquist, Bo och Samuel Petros, Uppstart av STIL, 17/10 2013. 4. Johnson, Mikael, Enquist, Bo och Samuel Petros Koncept WS med Jahnke på designlabbet i Göteborg, 26/11, 2013. 5. Johnson, Mikael and Davoudi Sara (2013 october) Kick off Trafikverketprojektet samverkan RKM, Solna. 6. Enquist Bo, 2013 augusti, STIL föredrogs och idé fick acceptans hos SAMOTS ledningsgrupp. 7. Johnson, Mikael och Bo Enquist (2013 oktober) 8 /10 Möte med SP, Jonas Matthing och Erik Sundström tillsammans med Bo Enquist och Mikael Johnson. Diskussion kring samarbetet mellan SP och STIL. 8. Camén, C. (september 2013) Forsknings- och artikelinitiering tillsammans med Helene Lidestam på Linköpings universitet. 9. Johnson, Mikael och Bo Enquist (2013 september) WS med Trafikverkets Torbjörn Bengtsson och Pär Karlsson, Grythyttan förankring av idén och diskussion kring bryggan till Trafikverkets Tjänsteportfölj. 10. Friman, M (3 september). Förändrat resande för en bättre framtid. Frukost/medlemsmöte i handelskammarens lokalavdelning Karlstad med tema resande och kollektivtrafik. 11. Johnson, Mikael och Bo Enquist (2013 september) WS 24/9 Trafikverket Modern myndighet, Presentation inför ett 50 tal personer av SAMOTs stöd TRVs process att utveckla sin tjänsteportfölj samt bli en moden myndighet. Här presenterades STIL som ett utvecklingsverktyg för TRVs utvecklingsprocess. 12. Friman, M., Westman, J., Olsson, L. E. (27 september). Forskarfredag. Byggandet av framtidens buss. Medverkande ca 100 barn från värmländska mellanstadieskolor och Robert Sahlberg från Karlstadsbuss. 13. Enquist, Bo (2013, september) 30/9 Mats Williams diskussion kring STIL som en möjlig del i Karlstad University Sciencepark. 14. Camén, C. (oktober 2013) Forskningsmöte tillsammans med Karin Isberg SL. 15. Friman, Margaret (2013 oktober) presenterar STIL på CTFs utvecklingsdagar i Hennickehammar. 6

16. Johnson, Mikael (2013 oktober) 10/10 Presentation av STIL som en del i TRVs projekt kring samverkan med RKM. 17. Enquist, Bo (2013 oktober) 21/10 Mats William kallar till stormöte med alla intressenter i Karlstad University Sciencepark. 18. Camén, C. (november 2013) Forskningsmöte på Chalmers tillsammans med Henrik Eriksson Chalmers, Jan Bröchner Chalmers och Rickard Garvare, Luleå Tekniska Universitet. 19. Friman, M. (2013, November). Kan bilresor ersättas med kollektivtrafik? Presentation på kvalitetsmässan, 20-22 november, Göteborg. 20. Friman, M., & Enquist, B. (2013, November). Workshop med Tom Rye, K2, Lars Bull, VTAB och Sören Bergerland, Karlstadsbuss, Karlstad 19 november. 21. Enquist, Bo 2013 November) Kick off Trafikverketprojektet Framkomlighet, Borlänge.Camén, C. (december 2013) Forskningsmöte inför Transportforum i januari 2014. Medverkande: Mattias Byström, Nobina, Helene Lidestam, Sofia Lingegård och Mattias Lindahl Linköpings universitet. 22. Friman, M., & Olsson, L. (2013, December). Workshop med Robert Sahlberg och Sören Bergerland, Karlstadsbuss, Karlstad. 23. Johnson, Mikael and Enquist Bo (2013, December) Kick off Trafikverketprojektet Tjänsteportfölj, Borlänge.Roos, Inger (2013 december) Diskussion Charlotte Rosengren SL, Stockholms Lokaltrafik, i Stockholm kring Lojalitet och Lojalitetsprogram 24. Enquist, Bo (2013 oktober dec 4 ggr) Högre Seminarium Metodutveckling kring förklara och förstå,handelshögskolan Göteborgs universitet 2.2 Information dissemination activities 1. Friman, M., Olsson, L.E., Gärling, T. Minskat bilresande viktigast. DN, 2013-09- 11 2.3 Participation in courses/conferences 1 Camén, C. (november 2013) Tjänstekvalitet i upphandlingskontrakt presentation på kvalitetsmässan i Göteborg. 2 Camén C. och Lidestam, H. (oktober 2013) Subjektiva kriterier i upphandlingsunderlag- Presentation på Nationella transportkonferensen i Göteborg. 3 Camén, C. and Åkesson, M. (september 2013) Do contracts restrict front- line employees to be innovative and co- create value? Prentation på QMOD- conference in Slovenia. 4 Pareigis, J. (December 2013) MOOC Research Initiative Conference, 5-6 December, Arlington, Texas. 5 The Dialectic between Explanation and Understanding Methodological Development based on critical Hermeneutics case studies, A joint PhD. Course in business Administration between Handelshögskolan Göteborgs Universitet (HHG) and Karlstads Universitet (HHK) 7,5hp. 6 Current Research in Business Administration 15hp. (FEAE 10) 7 Service and Market Oriented public transport course, 7,5hp. (FEAD21) 2.4 Arranged conferences 1. Breakfast meetings at Karlstad University. 2. Kick off at Hennickehammar, 1-2 october. Theme: Academic branding. 3. Forskarkonferens 18 december, Hotel Bilan, Karlstad. 7

2.5 Information activities in media/press (mainly Swedish activities) 1. Twitter (#FrimanSAMOT), Linkedin and FB 2. Twitter (#CTFse and #Samot) FB with CTF 3. Friman, M., Olsson, L.E., Gärling, T. Minskat bilresande viktigast. DN, 2013-09- 11 4. Fridberg, L. CTF News nr 4 (aug, 2013) 5. Fridberg, L. CTF News nr 5(okt, 2013) 6. Fridberg, L. CTF News nr 6 (dec, 2013) 7. Fridberg, L. Aktuell tjänsteforskning nr 66 (december 2013) 8. Fridberg, L. Ett ögonblick Margareta Friman (Handbook of Sustainable Travel) notis på Inslaget Kau, Samot och CTF webb och sociala medier 9. Forskarfredag 27 september 10. Samot nyhetsbrev (sv och eng) december 2013 11. Twitter (@joergelp), LinkedIN and Facebook 12. Partnerbroschyr Gemensamma krafter för en attraktivare kollektivtrafik 3. SIGNIFICANCE OF SAMOT s TRANSPORTATION RESEARCH 3.1 International guests visiting SAMOT 1. Ph D Yingzi Xu från Auckland University of Technology, Nya Zealand, Augusti September 2. Katriina Järvi, Project Manager, Innovation Research in Services Aalto University School of Science. (Aug.- Jan 2014). 3. Nancy Sirianni, Assistant Professor of Marketing at Texas, Christian University, 1 week in August. 4. Associate professor Li Peilin, Henan University of Economics and Law of China, China (August 2013 - August 2014). 5. Christoph Peters, Researcher, Institute of Business Administration (IBWL), Universität Kassel, aug- okt 6. Owen Waygood, Assistant Professor at Université Laval, Canada, 11-15 November. 7. Stephen Flowers, Assistant Professor and director of Centre for Research in Innovation Management (CENTRIM) at University of Brighton, 25-29 November. 3.3 International collaboration 1 Haruna Suzuki, Assistant Professor, Yamaguchi University, Japan 2 Assistant Professor Ayako Taniguchi, University of Tsukuba, Japan 3 Dick Ettema, Associate Professor, Faculty of Geosciences, Dept. Human Geography and Planning, Utrecht universitet. 4 Heiko Gebauer, Professor, Innovation Research in Utility Sectors (Cirus), Eawag - Swiss Federal Institute of Aquatic Science and Technology, Dübendorf, Switzerland. 5 Owen Waygood, Professor at Université Laval, Canada 6 Sjef Moerdijk, Centre for Transport and Navigation, Delft, The Netherlands 7 Amalia Polydoropoulou, Professor at the Department of Shipping, Trade, and Transport, University of the Aegean, Greece 8

8 Maria Lambrou, Assistant Professor in e- business at the Department of Shipping, Trade and Transport, University of the Aegean, Greece 9 Athena Tsirimpa, researcher at the Transportation and Decision Making Laboratory of the University of the Aegean, University of the Aegean, Greece 10 Ryota Sato, Ph D student, University of Tsukuba, Japan 11 Thorsten Gruber, Professor and Chair in Marketing and Service Management, Loughborough University, United Kingdom 4. EDUCATIONAL ENDEAVOURS 4.1Master s degrees 4.4 Use of transport cases in tuition Master Business Administration, Transport management 4.5 Partner participation in undergraduate studies Partner reports and cases are used in various courses. 5. MISCELLANEOUS 5.1 Board members and number of board meetings Name Position Affiliation Location Charlotte Wäreborn MD X2 AB Stockholm Schultz (Chair) Patrik Larsson Professor/Dean Karlstad University Karlstad Bertil Vilhelmsson Professor University of Gothenburg Göteborg Roland Palmqvist Senior Public Transport Analyst Trafikverket Borlänge Lars Bull MD Värmlandstrafik Karlstad Mattias Byström Försäljningschef Nobina Stockholm Maria A Larsson Analysis Manager Västra Göteborg Götalandsregionen Pernilla Helander Head of Analysis Stockholm Transport Stockholm Henrietta Huzell Director of CTF CTF, Karlstad University Karlstad In 2013 (autumn), two Board meetings were conducted: in August (Stockholm, Trafikverket) and in December (Stockholm, SLL). 5.2 Members of management team and number of meetings Name Position Role Margareta Friman Professor Director Per Echeverri PhD Coordinator of Theme 1 Markus Fellesson Associate Professor Coordinator of Theme 2 Bo Enqvist Professor Vice director/coordinator of Theme 3 The management team meets once a month. 5.3 International Advisory Board Name Position University Location Patricia Mokhtarian Professor Institute of Transport Studies, Univ. of California USA 9

Randi Hjorthol PhD Institute of Transport Economics Norway Harry Timmermans Professor Eindhoven University of Netherlands Technology 4.3 Funding applied for 1 Bussar med ny design och högre attraktivitet. Huvudsökande: KTH. Samot som medsökande (tillsammans med Chalmers). Vinnova. Avslag. 2 BRT- fordon med effektiv och attraktiv design. Huvudsökande: KTH. Samot som medsökande (tillsammans med Chalmers). Ansökan inom programmet FFI Transporteffektivitet (vinnova). Tillbakadragen. Ny ansökan i Mars 2014. 3 Digital Infrastructure for (multi- modal) Situational Awareness. Innovativ IKT, Vinnova. 4 Children s travel experiences in Japan and Sweden. Ansökan till STINT. 5 Trafikverket Tjänstpotofolie (1,650,000) 6 Trafikverket Framkomlighet (260,000) 7 Trafikverket samverkan RKM (80,000) 8 Bergström, A., Krüger, N., Algers, S. Värdering av komfort och trängsel i kollektivtrafiken. Ansökan om 900 000 kr skickad till Trafikverket FoI. Beviljad. 9 Bergström, A. Ansökan om 40 000 kr skickad till Rådman och Fru Ernst Collianders Stiftelse för att finansiera deltagande på kursen Discrete Choice Analysis i Lausanne Schweiz, 23-27 mars, 2014. Beviljad. 4.5 Participation in various advisory and policy groups 1. Echeverri, P. (Finished 2008). Member of the Council of Experts for Infrastructure and effective transports, Vinnova. 2. Enquist, B (2006 - ). Participation in workgroup KOLL framåt to draw up a national programme of action for the long- term evolution of public transport. 3. Enquist, B. (2006-2010). Member of the steering group of the 3R project at Värmlandstrafik AB 4. Eriksson, L. (2006-2010). Co- opted member of the TRIPP Board (project for more intelligent travel habits in the County of Vämland). 5. Eriksson, L. (2011-2012). Medlem i referensgrupp för projektet Energieffektiva transporter i Högsbo Sisjön, Göteborg 6. Fellesson, M. (2006-2008). Member of the workgroup of the 3R project at Värmlandstrafik AB 7. Fellesson, M. (2006-2012). Member of the workgroup for the railway sub- program of the annual VTI transport conference 8. Friman, M. (2012- ). Member of the workgroup for the railway sub- program of the annual VTI transport conference 9. Friman, M. (2006-2010). Member of the Council of Experts for personal transportation of the future, Vinnova. 10. Friman, M. (2009-2012). Medlem i styrgruppen för kunskapslyftet som drivs av Svensk Kollektivtrafik, Svenska Bussbranschens Riksförbund, Svenska Taxiförbundet, Branschföreningen Tågoperatörerna samt Sveriges Kommuner och Landsting. 11. Friman, M. (2010- ). Medlem i Persontransportforum. En expertgrupp som fungerar som bollplank och rådgivare till ministern i Näringsdepartmentet. 10

12. Olsson, L. E. (2009-2012). Vetenskaplig rådgivare i projektet Hushållens energianvändning hur kan vi påverka beteendet?, Göteborgs universitet. 13. Olsson, L. E. (2011- ) Vetenskaplig rådgivare i projektet Smart konsumtion och feedback Världsnaturfonden och IKEA Kalmar. 14. Rönnbäck, Å (2009 - ). Particiation in workgroup in Svensk kollektivtrafiks Fördubblingsprojekt. 15. Friman, M (2012 - ). Svensk delegat i COST European Cooperation in Science and Technology and the domain TUD (transport and urban development). COST provides funding for cooperative science and research networking projects called actions. Funded by the EU s 7 th Framework programme, COST mobilises and connects extraordinary scientific potential within Europe and beyond. www.cost.eu 16. Friman, M. (2013 - ). Rådgivare till projektet keep rolling (Pendla Grönt) som implementeras av Länsstyrelsen och Karlstads kommun. 17. Friman, M. (2013 - ). Member of the External Advisory Board, METPEX (FP7 program) Measuring and benchmarking passenger experience across Europe, led by Coventry University. 18. Bo Enquist, (2013). Medverka Färdplan Kollektivtrafikens roll I hållbar samhällsutveckling 4.6 Additional projects 2013 outside the centre agreement 1. use.it - nätbaserat utbildning inom serviceområdet, course development project funded by The Knowledge Foundation. Awards Sebhatu, Samuel Petros, Enquist, Bo, Johnson Mikael, Gebaur, Heiko (2013), Innovation in complex service systems, Highly commend awards from Journal of Service management at IRSSM Symposium (Emerald Literati Network). 11