ACTIVITIES REPORT FOR SAMOT (2008-06-30 2008-12-31)

ACTIVITIES REPORT FOR SAMOT (2008-06-30 2008-12-31) SAMOT, Karlstad University, SE-651 88 Karlstad, Sweden Phone: +46 54 700 1168 Fax: +46 54 83 6552 Email: samot@kau.se

CONTENTS 1. ACADEMIC PUBLICATIONS...3 1.1 PhD and Lic. Degrees...3 1.2 Articles in refereed international journals...3 1.3 Manuscripts under review...3 1.4 Miscellaneous books, book chapters and articles...4 1.5 Conference papers...4 2. COLLABORATION AND INFORMATION ACTIVITIES...5 2.1 Seminars/workshops/presentations...5 2.2 Information dissemination activities...5 2.3 Participation in the following courses/conferences...8 2.5 Arranged conferences...8 3. SIGNIFICANCE OF SAMOT s TRANSPORTATION RESEARCH...8 3.1 International guests visiting SAMOT...8 4. EDUCATIONAL ENDEAVOURS...9 4.1 Postgraduate studies...9 4.2 Bachelor s degree...9 4.3 Master s degrees...9 4.4 Use of transport cases in tuition...9 5. MISCELLANEOUS...10 5.1 Board members and number of board meetings...10 5.2 Members of management team and number of meetings...10 5.3 International Advisory Board...10 5.4 Funding applied for...11 5.5 Participation in various advisory and policy groups...11 2

1. ACADEMIC PUBLICATIONS 1.1 PhD and Lic. Degrees 1. Bösch, S. (2008). The tragedy of ordinarity - Culture constraints on sustainable development based on Public Transport, Karlstad university (Lic. degree). 1.2 Articles in refereed international journals 1. Fujii, S., Bamberg, S., Friman, M. & Gärling, T. (In press). Are effects of travel feedback programs correctly assessed? Transportmetrica. 2. Enquist, B., Edvardsson, B. & Petros Sebhatu, S. (2008) Corporate Social Responsibility for Charity or for Service Business? The Asian Journal of Quality, 2008, Volume 9, No. 1 pp. 55-67 1.3 Manuscripts under review 1. Bamberg, S., Fujii, S., Friman, M. & Gärling, T. (2008). Theoretical Accounts of Why Soft Transport Policy Measures Work. Manuscript submitted to special issue of Transport Policy. 2. Björlin-Lidén, S., Fellesson, M., Haglund, L., & Sutomo, H. (submitted). Bringing the customer into public transport development - a pilot study of service quality in public transportation in Indonesia. Manuscript submitted to Transportmetrica. 3. Camén, C. & Gottfridsson P. (submitted) Contract Partner Relationships: How Formal Contracts Influence Business-to-Business Relationships. Manuscript submitted to Journal of Business and Industrial Marketing. 4. Camén, C. & Gottfridsson P. (submitted) Service Development in the Swedish Public Transport Sector. Manuscript submitted to Journal of Public Transportation. 5. Enquist, B., Camén, C. & Johnson, M. (submitted). Contract and performance measurement relationship in the light of service-dominant logic. Manuscript submitted to International Journal of Service Industry Management. 6. Gottfridsson, P. (Submitted). Actor Roles in Service Development: An Analysis of Case Studies in the Swedish Public Transport Sector. Manuscript submitted to Journal of Public Transportation. 7. Gottfridsson, P. (Submitted). Multi-Party Service Development Knowledge transfer in forming prerequisites for new services Manuscript submitted to the Journal of the RTF. 8. Johnson, M. (submitted). Sustainable Performance Management Featuring Sustainability in Public Services. Manuscript submitted to TQM Magazine 9. Johnson, M. & Anderberg, A. (submitted). Sustainable Public Transport Framing Environmental Management or Sustainable Development? Manuscript submitted to Transport Policy. 3

10. Pedersen, T., Friman, M. & Kristensson, P. (Submitted). Affective forecasting: predicting and experiencing satisfaction with public transport. Manuscript submitted to Journal of Applied Social Psychology. 11. Rönnbäck, Å. & Witell, L. (Submitted). Value creation in outsourced service production in public transportation. Manuscript submitted to TQM journal. 1.4 Miscellaneous books, book chapters and articles 1. Echeverri, P., Friman, M., & Fridberg, L. (2008). Varumärkesbyggande. SAMOT arbetsrapport, Karlstad. 2. Olsson, L. E., Jakobsson Begstad, C., Gamble, A., & Gärling, T. (2008). Vägen till lycka En undersökning av samband mellan förändrat vardagligt resande och subjektivt välbefinnande. Minirapport, Karlstad, December 2008. 3. Olsson, L. E., Jakobsson Begstad, C., Gamble, A., & Gärling, T. (2008). The Road to Happiness A study of Changes in Transport Behaviour and Subjective Well-Being in Life. Short report, Karlstad, December 2008. 4. Edvardsson, B. and Enquist, B (2009) Values-based Service for Sustainable Business Routledge Studies in Management, Organizations and Society, London. 1.5 Conference papers 1. Echeverri, P., (November 12-14, 2008), Symbiotic Gestures in Public Spaces. Paper presentation at SID 2008 Space-Interaction-Discourse, Aalborg, Denmark. 2. Eriksson, L., Friman, M., Gärling, T., & Fujii, S. (2008). Internet-based Method for Experimental Simulation of Car-use Reduction. Poster presented at the 4th international conference on traffic & transport psychology (ICTTP), Washington DC, USA. 3. Eriksson, L., Friman, M., & Gärling, T. (2008). Determinants of Car Users Intention to Switch to Public Transport. Paper presented at the 4th international conference on traffic & transport psychology (ICTTP), Washington DC, USA. 4. Fellesson, M. (2008) The Discursive Production of The Sovereign Customer. Paper presented at the critical marketing stream of the US Academy of Management Critical Management Studies Research Workshop, Los Angeles August 7-8 2008. 5. Pedersen, T., Friman, M. & Kristensson, P. (2008). Affective forecasting: predicting and experiencing satisfaction with public transport. Paper presented at the 4th international conference on traffic & transport psychology (ICTTP), Washington DC, USA. 6. Johnson, M. and Enquist, B. (2008) Communicating the sustainability performance of public transport. Paper presented for 2nd UITP Sustainable Development Conference Oct 22-24th 2008, Milan 4

7. Enquist, B., Edvardsson, B. and Roos, L-U (2008) Values Based Service Innovations - A Study in the Truck Industry. Paper presented at 11 th International QMOD Conference, Aug, 2008 8. Olsson, L. E., Jakobsson, C., Gamble, A., & Gärling, T. (2008, June). The Road To Happiness - The Role of the Car for Subjective Well-being: A Field Study of People Changing Transport Behavior. Presented at International Congress of Psychology (ICP2008), Berlin, Germany. 9. Jakobsson, C., Olsson, L. E., Gamble, A., & Gärling, T. (2008, Sept). The role of the car for everyday activities and subjective well-being.paper presented at the 4th international conference on traffic & transport psychology (ICTTP), Washington DC, USA. 10. Olsson, L. E., Jakobsson, C., Gamble, A., & Gärling, T. (2008, Sept). The Road to Happiness. Paper presented at the 4th international conference on traffic & transport psychology (ICTTP), Washington DC, USA. 11. Pareigis, J, Edvardsson, B. and Enquist B. (2008). The role and design of the service environment in creating favourable customer experiences. Paper presented at the 11 th international QMOD conference, Helsingborg, Sweden. 12. Rönnbäck, Å., Witell, L. and Enquist, B (2008) Quality management systems as a support value creation. Paper presented at 11 th International QMOD Conference, Aug, 2008 13. Pareigis,J., Edvardsson, B. and Enquist, B (2008) The role and design of the service environment in creating favourable customer experiences Paper presented at 11 th International QMOD Conference, Aug, 2008. 2. COLLABORATION AND INFORMATION ACTIVITIES 2.1 Seminars/workshops/presentations Camèn C. & Gottfridsson P. (2008, August) Workshop at WSP, Stockholm about samverkasformer within the public transport industry. Ettema, D (2008, October). Activity based approaches in travel analysis. Research seminar at Karlstad University. Clarke, R (2008) Education and Research on Service Science - Some Highlights and Experiences from University of Wollongong in Australia. Research seminar at Karlstad University. Echeverri, P., (2008 november), Seminarium för FOKUS VTI/Linköpings universitet. Echeverri, P., (2008 december), Workshop med dataanalys kring färdtjänstfrågor 5/12, med Niklas Salomonsson Högskolan i Borås och Annika Åberg CTF/Karlstads universitet. Edvardsson, B. & Friman, M. (2008, Augusti). Presentation och diskussion om framtida forskningsprojekt med GD och medarbetare på Konsumentverket, Karlstad. 5

Edvardsson, B. & Enquist, B. (2008, November). Values based service for sustainable business. Presentation för SAMOT/CTF partners vid tjänsteakademin 20/11, SL, Stockholm Enquist, B. (2008, Oktober) Styrgruppsmöte industridoktorandprojektet VTAB. Enquist, B (2008, Oktober) Moderator vid Värmlandstrafiks kollektivtrafikdagar. Enquist, B (2008, Oktober) Vision och verklighet kring ny affärsmodell styrd av en värderingsbaserad servicelogik. Presentation vid Persontrafik 2008, Svenska Mässan, Göteborg. Enquist, B och Wäreborn Schultz, C. (2008, Oktober). Träff med representanter från Volvo Buss vid Persontrafik 2008, Svenska Mässan, Göteborg. Enquist, B (2008, Oktober) Träff med Kjell-Åke Lantz koordinatorcoach för Svensk Kollektivtrafiks fördubblingsarbete. Enquist, B (2008, December) Träff med Sören Bergerland, S. Karlstadsbuss angående Svenska kollektivtrafiks miljöarbete. Enquist, B. och Johnson, M. (2008, December) Träff med Associate Professor Heiko Gebauer University of St. Gallen kring start av jämförandestudie av affärsmodell kring Schweizisk och Svensk kollektivtrafik Enquist, B. och Johnson, M. (2008, December) Workshop med delar av Värmlandstrafiks ledningsgrupp plus industridoktorand Stephan Bösch kring framtagning av KPIs för miljömål som del utveckling av en mer aktiv ägarstyrning. Fellesson, M. (Oktober). Presentation och deltagande i Best-nätverkets årsseminarium, Oslo Friman, M. (2008, September). Presentation av SAMOT vid Advanced Internaitonal Training Programme in the Field of Putting Ideas to work Strategies for Innovation-led Susainable Growth, Karlstads universitet, Karlstad. Friman, M. & Enquist, B. (2008, Augusti). Joint action meeting at Swebus ahead of Stage 2, Stockholm. Friman, M. & Olsson, L. (2008, Augusti). Presentation av SAMOT och Lyckaprojektet för representanter från Luleå och Karlstads lokaltrafik. Friman, M. (2008, Oktober). Kan vi påverka människors resbeteende? Utveckling av effektiva policyåtgärder. Presentation vid Värmlandstrafiks kollaktivtrafikdagar: Vår framtida resa, 1-3/10, Karlstad. Friman, M. (2008, Oktober). Hållbara transporter behovet av ett transportmedelsbyte. Presentation för Miljöministern Andreas Carlgren 8/10, Karlstads universitet. Seminariet blev inställt pga att ministern blev sjuk. Friman, M. (2008, November). Kollektivtrafikforskning vid Karlstads universitet. Presentation för Stadssekreterare Peter Honeth 4/11, Karlstads universitet. Friman, M. (2008, November). Simuleringsverktyg. Presentation för SAMOT/CTF partners vid tjänsteakademin 20/11, SL, Stockholm. Friman, M. (2008, December). SAMOTs verksamhet 2008-2011. Presentation vid SAMOT forskarkonferens om kollektivtrafik 11/12, Apertin, Kil. 6

Johnson, M. (2008, December) Nya nyckeltal och hållbarhetsredovisning för värdeskapande hållbar kollektivtrafik. Presentation vid SAMOT forskarkonferens om kollektivtrafik 11/12, Apertin, Kil. Johnson, M., L. Witell, and Å. Rönnbäck (2008, December) Ett första kontaktmöte med Jerry Karlsson och Bengt Norström på SIG i Göteborg angående ett samverkansprojekt mellan Svensk kollektivtrafik, SAMOT och SIQ kring utveckling av en upphandlingsmodell för en hållbar kollektivtrafik. Larsson, P. (2008, Oktober). Samverkan universitet och näringsliv för en hållbar utveckling. Konferensen miljö, energi och klimat. Utmaning, möjligheter och lönsam affärsnytta. Värmlandsforum 2008, 2-3 oktober, Environiq Arena, Kristinehamn. Larsson, P. (2008, Oktober). Fakultetens samarbete med omgivande företag och samhälle. Presentation för Ledningen vid Jyväskylä University of Applied Sciences, Karlstads universitet 20/10, Karlstad. Olsson, L. E. (2008, oktober). Vägen till lycka resultat från en pågående studie med MiljöVardags deltagare. Presentation för styrgruppen för MiljöVardag, Rådrummet, Karlstads kommun. Olsson, L. E., Jakobsson, C., Gamble, A., & Gärling, T. (2008, November).Vägen till lycka Samband mellan subjektivt välbefinnande, aktiviteter och vardagligt resande. Presenterat vid Miljöpsykologimötet 2008, Stockholm. Olsson, L. E. (2008, December). Vägen till lycka ett nytt 2-årigt SAMOT projekt. Presentation vid SAMOT forskarkonferens om kollektivtrafik 11/12, Apertin, Kil. Pareigis, J. (2008, November). Upplevelserummet. Presentation for SAMOT/CTF partners at tjänsteakademin 20/11, SL, Stockholm. Pareigis, J. (2008, December). Dagböker i upplevelserummet. Presentation vid SAMOT forskarkonferens om kollektivtrafik 11/12, Apertin, Kil. Pareigis, J. (2008, December). Dagböker i upplevelserummet. Presentation vid SAMOT board meeting 19/12, Karlstads universitet, Karlstad. Rönnbäck, Å. (2008, Augusti). Presentation av aktionsforskningsprojektet Kvalitetsutveckling i en upphandlad nätverksorganisation vid presidiekonferens, 14-15 augusti, Calmar Stadshotell, Kalmar. Rönnbäck, Å. (2008, Oktober). Workshop, Utveckling av gemensamma processer mellan Värmlandstrafik AB och Swebus AB i Värmland, 20-21 oktober, Hennickehammar, Filipstad. Rönnbäck, Å. (2008, Oktober). Presentation av aktionsforskningsprojektet Kvalitetsutveckling i en upphandlad nätverksorganisation samt utbildning i processer och processkartläggning för Länstrafiken Mälardalens ledningsgrupp, 22 oktober, Länstrafiken Örebro, Örebro. Rönnbäck, Å. (2008, Oktober). Presentation och diskussion av genomförda och kommande initiativ gällande kvalitetsutvecklingen mellan Swebus AB och Värmlandstrafik AB, 23 oktober, Swebus AB, Stockholm. 7

2.2 Information dissemination activities Svensk broschyr, 20081120 2.3 Participation in courses/conferences Echeverri, P., 15 september 2008, Persontrafikdagarna i Göteborg (enbart besök, inkluderande kontakt med partnerföretag) Echeverri, P, Fellesson, M. Deltog i Persontrafikdagarna i Göteborg 15-17 oktober Friman, M. Fellesson, M. & Enquist, B. (2008) har deltagit i Uppdrag ledare ledarskapsutbildning för centrumföreståndare Vinnovas Ledarskapsutbildning. Johnson, M. (2008) 2nd UITP Sustainable Development Conference Oct 22-24th 2008, Milan, Italy. Rönnbäck, Å. (2008) har deltagit i SIQ (Institutet för kvalitetsutveckling) examinatorsutbildning och årets utmärkelseprocess Utmärkelsen Svensk Kvalitet. 2.4 Arranged conferences The Service Academy, Stockholm, SL, 20/11/2008. 2.5 Information activities in media/press Olsson, L. E. (2008, November). Lycka är att ha bilen i garaget. Svenska Dagbladet, 16/11. Olsson, L. E. (2008, December). Ställ bilen bli lycklig. TV4, 2/12. Olsson, L. E. (2008, December). Lycka och vardagligt resande Sveriges Radio, 5/12. 3. SIGNIFICANCE OF SAMOT s TRANSPORTATION RESEARCH 3.1 International guests visiting SAMOT Associate professor Dick Ettema från Faculty of Geosciences, Dept. Human Geography and Planning, Utrecht universitet. Associate professor Heiko Gebauer från University of St. Gallen, Schweiz. 3.2 Guest research at universities and institutes (international) Echeverri, P., (December 2008), Guest researcher at University of Wollongong, Australia. Research cooperation with Associate professor Rodney Clarke, Dec 11-20, 2008). Camén, C. Visit at HANKEN, Swedish School of Economics and Business Administration, Helsinki, Finland. 6-10 October, 2008 8

4. EDUCATIONAL ENDEAVOURS 4.1 Postgraduate studies 4.2 Bachelor s degree 4.3 Master s degrees Markus Fellesson, Erik Sunström, Berndt Andersson och Lars Haglund har tagit emot en delegation från Indonesiens transportministerium och Gadja Mada university och diskuterat formerna för en gemensam magisterutbildning med inriktning mot Public transport management. Ett program/kursplan har utvecklat av Lars Haglund A student exchange between Indonesia and Sweden was started autumn 2008. Five officers from the Ministry of Transportation in Indonesia are taking part in a Masters Degree Program in Transportation at Gadjah Mada University, Yogyakarta in Indonesia. As a part of their program they are studying at Karlstad University for one year. SAMOT takes an active part in their studies. The Program include courses in Service Science during the autumn semester. For the spring semester 2009 the students will do a Project Work and write a Thesis. A group from Indonesia visited SAMOT to discuss the Masters Program on 28 th to 29 th of October 2008. The group included: 1.Wahju Satrio Utomo, SH, M.Si. (Secretary of education and training agency, Minsitry of Transportation) 2. Dra. Woro Hesti Indrawati, M.Sc. (head of planning division, education and training agency, Ministry of Transportation) 3. Prof. Siti Malkhamah (Director of Master Programme in Transport System and Engineering, University of Gadjah Mada) 4. Capt. Bambang Purnomo, M.Mar. (Director of Politechnic of Maritime Science, Ministry of Transportation) 5. Ir. Nugroho Indrio (Secretary of General Director of Railways, Ministry of Transportation) 4.4 Use of transport cases in tuition Associate professor Dick Ettema från Faculty of Geosciences, Dept. Human Geography and Planning, Utrecht universitet participated in the Master of Service Science programme. His contribution was a research seminar for the students where different methodological aspects on transportation research problem were discussed. 4.5 Partner participation in undergraduate studies 9

Gästföreläsning med pm-uppgift inom kursen FEGC 02 Marketing Strategy, den 17 oktober av Jessica Jarmland och Tove Möller, Veolia Transport. Inviterad av Per Echeverri. Gästföreläsning med pm-uppgift inom kursen FEGB 13 Marknadsföring och affärsutveckling, den 21 november av Maria Kronlund, Veolia Transport. Inviterad av Per Echeverri. 5. MISCELLANEOUS 5.1 Board members and number of board meetings MD Charlotte Wäreborn Schultz (Chair)* MD Lars Börje Björfjäll, Gothenburg Trams MD Ann-Sofie Chudi, Stockholm transport Professor Bo Edvardsson, Karlstad University (Vice Chair) Professor Tommy Gärling, Gothenburg University Associate Professor Bo Enquist, Karlstad University Vice rector, Gunnel Kardemark, Faculty of Economy, Communication and IT, Karlstad University Sector Manager, Lena Eriksson, the National Swedish Rail Administration Två möten har skett under hösten (September i Stockholm och December i Karlstad). * under en övergångsperiod efter att Jangälv avträtt fungerade Ann-Sofie Chudi som orförande. Inför Etapp 2 valdes Wäreborn Schultz till ny ordförande. 5.2 Members of management team and number of meetings Associate Professor Margareta Friman, Director Per Echeverri PhD, Coordinator of Theme 1 Markus Fellesson PhD, Coordinator of Theme 2 Associate Professor Bo Enqvist, Coordinator of Theme 3 The management team meets once a month. 5.3 International Advisory Board An international advisory board was set up during the year. The following people sit on the SAMOT international advisory board: Ph D Randi Hjorthol, Institute of Transport Economics, Norway 10

Professor Harry Timmerman, Director of Research, Eindhoven University of Technology, Netherlands Professor Patricia Mokhtarian, Institute of Transportation Studies, University of California, USA 5.4 Funding applied for 1. Individualised public transport adapted to motorists transportation needs. Project outline within the notification: Policy platform for sustainable and effective transportation systems within the programme Infrastructure and effective transportation systems, VINNOVA. Avslag i December. 5.5 Participation in various advisory and policy groups Echeverri, P. (2008). Member of the Council of Experts for Infrastructure and effective transports, Vinnova. Board meetings Oct 21 and Nov 18. Enquist, B (2006 - ). Participation in workgroup KOLL framåt to draw up a national programme of action for the long-term evolution of public transport. Enquist, B. (2006 - ). Member of the steering group of the 3R project at Värmlandstrafik AB Eriksson, L. (2006 - ). Co-opted member of the TRIPP Board (project for more intelligent travel habits in the County of Vämland). Fellesson, M. (2006-). Member of the workgroup for the railway sub-program of the annual VTI transport confernce Fellesson, M. (2006 - ). Member of the workgroup of the 3R project at Värmlandstrafik AB Friman, M. (2006 - ). Member of the Council of Experts for personal transportation of the future, Vinnova. Echeverri, P. (200X - ). Member of the Council of Experts for XXXXXXXXXXXX, Vinnova. 11