ACTIVITIES REPORT FOR SAMOT (2010 01 01 2010 12 31)

ACTIVITIES REPORT FOR SAMOT (2010 01 01 2010 12 31) SAMOT, Karlstad University, SE-651 88 Karlstad, Sweden Phone: +46 54 700 1168 Fax: +46 54 83 6552 Email: samot@kau.se

CONTENTS 1. ACADEMIC PUBLICATIONS... 3 1.1 PhD and Lic. Degrees... 3 1.2 Articles in refereed international journals... 3 1.3 Manuscripts under review... 4 1.4 Miscellaneous book chapters and articles... 5 1.5 Peer reviewed conference papers... 6 2. COLLABORATION AND INFORMATION ACTIVITIES... 7 2.1 Seminars/workshops/presentations... 7 2.2 Information dissemination activities... 9 2.3 Participation in courses/conferences... 9 2.4 Arranged conferences... 9 2.5 Information activities in media/press... 9 3. SIGNIFICANCE OF SAMOT s TRANSPORTATION RESEARCH... 10 3.1 International guests visiting SAMOT... 10 3.2 Guest at universities and institutes (international)... 10 3.3 International collaboration... 10 4. EDUCATIONAL ENDEAVOURS... 11 4.1 Postgraduate studies... 11 4.2 Bachelor s degree... 11 4.3 Master s degrees... 11 4.4 Use of transport cases in tuition... 12 5. MISCELLANEOUS... 12 5.1 Board members and number of board meetings... 12 5.2 Members of management team and number of meetings... 12 5.3 International Advisory Board... 12 5.4 Funding applied for... 13 5.5 Participation in various advisory and policy groups... 13 5.6 Additional projects 2010 outside the centre agreement... 14 2

1. ACADEMIC PUBLICATIONS 1.1 PhD and Lic. Degrees 1. Sebhatu, P, S. (2010), Corporate Social Responsibility for Sustainable Service Dominant Logic, Ph. D. thesis in Business Administration, CTF, Karlstad University. Karlstad University Studies 2010:10. 2. Rönnbäck, Å. (2010), Co creation of Value in Public Transportation A Quality Management Perspective. Ph. D. thesis at Chalmers University of Technology, ISBN 978 91 7385 457 3, Nr 3138, ISSN 0346 718X, Division of Quality Sciences, Chalmers University of Technology. 1.2 Articles in refereed international journals 1. Bamberg, S., Fujii, S., Friman, M. & Gärling, T. (2011). Behaviour Theory and Soft Transport Policy Measures Transport Policy. Transport Policy, 18, 228 235. 2. Camén, C. (2010). Service quality on three management levels a study of service quality in public tendering contracts. International Journal of Quality and Service Sciences. Volume 2, Issue 3, pp. 317 334. 3. Edvardsson, B., Enquist, B. and Johnston, R. (2010) Design Dimensions of Experience Rooms for Service Test Drives: Case Studies in Several Service Contexts. Managing Service Quality. 4. Echeverri, P., and Skålén, P., (2011), Co creation and co destruction: A practicetheory based study of interactive value formation. Marketing Theory. 5. Eriksson, L., Ettema, D., Friman, M., Gärling, T., & Fujii, S. (2010). Determinants of Car Users Switching to Public Transport. Transportation Letters, 2, 145 155. 6. Ettema, D., Gärling, T., Olsson, L. E. & Friman, M. (2010). Out of Home Activities, Daily Travel, and Subjective Well Being. Transportation Research Part A, 44, 723 732. 7. Ettema, D., Gärling, T., Eriksson, T., Friman, M., Olsson, E. L. & Fujii, S. (In Press). Satisfaction with Travel and Subjective Well Being: Development and Test of a Measurement Tool. Transportation Research Part F: Traffic Psychology and Behaviour. 8. Fellesson, M. & Gottfridsson, P. (2010) On the Right Track: Network Strategies for Innovation and Renewal. International Journal of Management and Business. 1 (1): 85 102. 9. Friman, M. (2010). Affective dimensions of the waiting experience. Transportation Research Part F: Traffic Psychology and Behaviour, 13, 197 205. 10. Gebauer, H., Johnson, M. and Enquist, B. (2010) Value co creation as determinant to success at the Swiss Federal Railway Operator (SBB). Managing Service Quality. 11. Jakobsson Bergstad, C., Gamble, A., Gärling, T., Hagman, O., Polk, M., Ettema, D., Friman, M, & Olsson, L. E. (2010). Subjective Well Being Related to Satisfaction With Daily Travel. Transportation. 12. Jakobsson Bergstad, C., Gamble, A., Hagman, O., Polk, M., Gärling, T., & Olsson, L. E. (2010). Affective Symbolic and Instrumental Independence Psychological Motives Mediating Effects of Socio Demographic Variables on Daily Car Use. Journal of Transport Geography. 13. Krüger, Niclas, (2010), The Impact of Economic Fluctuations on Crime A Multiscale Analysis, Applied Economics Letters. 14. Krüger, Niclas, (2010), The Impact of a Novel Preventive Care Service on the Incidence of Hip Fractures Among the Elderly, Journal of Public Health. 3

15. Krüger, A. N. & Svensson, M. (2009). The impact of real options on willingness to pay for mortality risk reductions. Journal of Health Economics. 16. Pareigis, J., Edvardsson, B. & Enquist, B. (Submitted). Exploring the role of the service environment in forming the customer s service experience. Manuscript accepted to International Journal of Quality and Service Sciences. 17. Pedersen, T., Friman, M. & Kristensson, P. (2010). Affective forecasting: predicting and experiencing satisfaction with public transport. Journal of Applied Social Psychology. 18. Pedersen, T., Kristensson, P., & Friman, M. (In Press). Effect of Critical Incidents on Car Users Predicted Satisfaction with Public Transport. Transportation Research Part F: Traffic Psychology and Behaviour. 19. Richter, J. Friman, M. & Gärling, T. (2010). Soft Transport Policy Measures: Gaps in Knowledge. International Journal of Sustainable Transportation. 20. Richter, J. Friman, M. & Gärling, T. (2010). Review of Implementations of Soft Transport Policy Measures. Transportation: Theory & Application, 2, 5 18. 21. Roos I., Gustafsson A., Edvardsson B. & Landmark P. (2010). Should we differentiate between business and private customers? Management research and practice, 2, 1 13. 22. Rönnbäck, Å., Witell, L. & Enquist, B. (2009) Quality Management Systems and Value Creation. International Journal of Quality & Service Science, 1 (3), 241 254. 23. Sebhatu, S. P., (2010), Corporate Social Responsibility for Sustainable Service Dominant Logic, International Review on Public and Nonprofit Marketing 1.3 Manuscripts under review 1. Camén, C. & Gottfridsson P. (submitted) Contract Partner Relationships: How Formal Contracts Influence Business to Business Relationships. Manuscript submitted to European Management Journal. 2. Camén, C. Gottfridsson, P. & Rundh, B. (submitted). To Trust or Not Trust Formal Contracts and the Building of Long Term Relationships. Manuscript submitted to Management Decision. 3. Echeverri, P., Salomonson, N. & A. Åberg, (submitted). Dealing with customer misbehavior: Tacit knowledge, practical judgement and tactics. Manuscript submitted to Journal of Services Marketing. 4. Echeverri, P. & Skålén, P. (submitted). Co creation and co destruction. A practicetheory based study of interactive value formation. Manuscript submitted to Marketing Theory. Manuscript submitted to Journal of Service Management. 5. Edvardsson, B. Ng, G., Zhi Min, C., Firth, R., & Yi, D. (Submitted). Is Service Dominant Design Better Than Goods Dominant Design? Manuscript submitted to J. of the Acad. Mark. Sci. 6. Enquist, B., Camén, C. & Johnson, M. (submitted). Contractual Governance for Public Service Value Networks Manuscript submitted to Journal of Service Management. 7. Eriksson, L., Friman, M., & Gärling, T. (2010). Perceived attributes of bus and car mediating satisfaction with the work commute. Submitted to Journal of Environmental Psychology 8. Fellesson, M. (Submitted). Enacting customers Marketing discourse and organizational practice. Submitted to the Scandinavian Journal of Management 4

9. Friman, M., Larhult L. & Gärling, T. (2010). An Analysis of Soft Transport Policy Measures Implemented in Sweden to Reduce Private Car Use. Submitted to Transportation. 10. Gottfridsson, P. (Submitted). Multi Party Service Development Knowledge transfer in forming prerequisites for new services. Submitted to the Journal of the RTF. 11. Jakobsson Bergstad, C., Gamble, A., Gärling, T., Hagman, O., Polk, M., Ettema, D., Friman, M, & Olsson, L. E. (submitted). Influences on subjective well being of affect associated with routine out of home activities. Submitted to Applied Research in Quality of Life. 12. Jakobsson Bergstad, C., Gamble, A., Hagman, O., Polk, M., Gärling, T., Ettema, D., Friman, M., & Olsson, L. E. (2010). Influences of routine out of home activities on subjective well being. Submitted to Applied Research in Quality of Life. 13. Johnson, M. & Anderberg, A. (submitted). Sustainable Public Transport Framing Environmental Management or Sustainable Development? Manuscript submitted to Transport Policy. 14. Johnson, M. (submitted). Sustainable Performance Management Featuring Sustainability in Public Services. Manuscript submitted to Total Quality Management 15. Krüger, A. N. and Perigis, J. (submitted) Influencing Car Buying Decisions from an Environmental Perspective A Conceptual Framework Based on Real Option Analysis. Submitted to Transport Policy 16. Krüger, N. and Svensson, M., (2010), Economic Fluctuations and Mortality: Evidence from Wavelet Analysis for Sweden 1800 2000, revised and resubmitted to Journal of Population Economics. 17. Krüger, Niclas (2010), Doe s Infrastructure Really Cause Growth? The Time Scale Dependent Causality Nexus between Infrastructure Investments and GDP, submitted to Journal of Economic Growth. 18. Magnusson, P. & Echeverri, P. (submitted). Reconceptualizing User Producer Interplay: Concept Adaptation and Dominant Logic Revision. Manuscript submitted to Academy of Management Review. 19. Pedersen, T., Friman, M. & Kristensson, P., (Submitted). The Role of Predicted, On Line Experienced and Remembered Satisfaction in Current Choice to Use Public Transport Services. Manuscript submitted to Journal of Retailing and Consumer Services. 20. Redman, L., Friman, M., Gärling, T. & Hartig, T. (2010). Quality Attributes of Public Transport that Attract Car Users. A Research Review. Manuscript submitted to Transport Reviews. 1.4 Miscellaneous book chapters and articles 1. Friman, M (2010). SAMOT s role on the international arena reflections from SAMOT International Advisory Board. SAMOT Report, Karlstad University. 2. Friman, M. (2010). Assessment report Stage 2. SAMOT Report, Karlstad University. 3. Attityd AB (2010). Partnerföretagens inställning till forskning och utveckling i allmänhet och synen på samarbetet i SAMOT i synnerhet. 5

4. Friman, M., Larhult L. & Gärling, T. (2010). En analys av åtgärdsprogram genomförda i Sverige för att minska privatbilismen. Forskningsrapport 2010:9. Karlstad. 5. Sebhatu, S. P. (2010), Knowledge dynamics in ICT in Värmland, in Dahlström, M. and Hedin, S. (Eds). Regional Trajectories to the Knowledge Economy: Nordic European Comparisons, Stockholm, Nordregio, 07058. 1.5 Peer reviewed conference papers 1. Camén, C. (2010). Managing service quality through contracts an analysis of public tendering contracts, 13th QMOD Conference in Cottbus, Germany. 2. Camén, C., Gottfridsson, P. and Rundh, B. (2010). Contracts as Cornerstones in Relationship Building. 26th IMP conference in Budapest, Hungary. 3. Camén, C., Fellesson, M. & Gottfridsson, P. (2010) Market relations and relationship markets in public tendering convergent or divergent? 6 th SERVSIG Internationals Research Conference, Porto, Portugal, June 17 19, 2010 4. Enquist, B., Edvardsson, B and Petros Sebhatu, S. (2010) The role of Corporate Governance and CSR in Service Dominant Logic. Servsig Conference in Porto, Portugal June 2010. 5. Eriksson, L., Friman, M., & Gärling, T. (2010). Determinants of Car Users Switching to Public Transport. Presented at the 27th International Congress of Applied Psychology, Melbourne, 11 16 July, Australia. 6. Ettema, D., Gärling, T., Eriksson, L., Friman, M., Olsson, L. E., & Fujii, S. (2010, Januari). Satisfaction with travel and subjective well being: Development and tests of a measurement tool. TRB meeting, Washington, USA. 7. Fellesson M., Salomonson, N. And Åberg, A. (2010), Preventing or promoting customer misbehaviour through service design, 6 th SERVSIG Internationals Research Conference, Porto, Portugal, June 17 19, 2010 8. Friman, M. and Gärling, T. (2010). Review of soft policy measures for changed travel behavior in Sweden. 27 th International Congress of Applied Psychology, Melbourne, 11 16 July, Australia. 9. Gebauer, H., Johnson, M. and Enquist (2010) Service Innovations for Enhancing Public Transit Services. Service Frontiers in Karlstad Sweden. 10. Gebauer, H., Johnson, M. and Enquist (2010) Capability perspective on the formation of value networks in public transit. Servsig Conference in Porto, Portugal June 2010. 11. Höykinpuro, R., Edvardsson B., Tronvoll, B. (2010) Service recovery as a process with multiple actors The existence of a double service recovery and a triple deviation, 6 th SERVSIG International Research Conference, Porto,Portugal, June 17 19, 2010 12. Johnston, M., Gebauer, H. and Enquist, B. (2010) Value creation in public transit services. Presented at La Londe Service Research Conference, France Mai 2010. 13. Mysen, T., and Tronvoll, B. (2010) The key role of opportunism in international relationshipps, 4th Johan Arnt Conferance in Marketing, Hønefoss, Norway, 7 8 june 2010. 14. Pareigis, J., Edvardsson, B. & Echeverri, P. (2010), Customers service experiences when interacting with resources in the service environment, 6 th SERVSIG Internationals Research Conference, Porto, Portugal, June 17 19, 2010 6

15. Pedersen, T., Friman, M., & Kristensson, P. (2010). The role of predicted, on line and remembered satisfaction in current travel mode choice. 27 th International Congress of Applied Psychology, Melbourne, 11 16 July, Australia. 16. Salomonson, N. Fellesson, M & Åberg, A. (2010) Tricks and Tactics against Threatening Travelers, Frontiers in Services Conference, Karlstad 10 13 June, Sweden 17. Suzuki, H., Fujii, S., Kitagawa, S., Nakai, S., Gärling T., Friman M., Olsson L.E., Eriksson, L. & Ettema, D. (2010). The relationship between subjective well being and satisfaction with daily travel. 27 th International Congress of Applied Psychology, Melbourne, 11 16 July, Australia. 2. COLLABORATION AND INFORMATION ACTIVITIES 2.1 Seminars/workshops/presentations 1. Friman, M.& Olsson, L.E., (2010, januari). Presentation och rundabordssamtal kring verksamheten vid SAMOT med representanter för Karlstadsbuss och Blekinge Trafiken. 2. Friman, M. (2010, januari). Ordförande på sessionen SAMOT. Ett kunskapscenter inom kollektivtrafiken. VTI dagarna i Linköping, 13 14/1. 3. Enquist, B. och Johnson, M. (2010, januari). Presentation av Hållbara värdeskapande kollektivtrafiknätverk VTI dagarna i Linköping, 13 14/1 4. Tronvoll, B. (2010, januari). How to take care of the customers: The need for a holistic service recovery system in public transportation. VTI dagarna i Linköping, 13 14/1. 5. Fellesson, M (2010, januari) Ordförande på session om resenärsperspektiv inom järnvägen. VTI dagarna i Linköping 13 14/1 6. Johnson, M (2010, januari). Hållbarhetsredovisning, Workshop, Värmlandstrafik, Karlstad. 7. Camén, C. (2010, januari) Presentation Service quality on three management levels a study of service quality in public tendering contracts VTI dagarna i Linköping, 13 14/1. 8. Camén, C. (2010, januari). Projektmöte Tågkompaniet Karlstadkontoret. 9. Echeverri, P. (2010, febr och oktober). Projektmöte: En världsutställning i Karlstad. Karlstadsbuss. 10. Echeverri, P. & Fellesson, M., (2010, februari, mars och september). Projektmöten med Veolia Transport kring interna projekt. 11. Enquist, B, Gebauer, H and Johnson, M (2010, mars) Presentation av forskningsprojektet value networks för executive och styrelsegrupp från Värmlandstrafik på studieresa av kollektivtrafiklösningar i Schweiz. 12. Friman, M. & Fellesson M. (2010, mars). Diskussion och presentation av SAMOT för M. Lönnroth. En framtida statsning på forskning kring urbana transporter diskuterades. 13. Olsson, L. E. & Camén, C. (2010, Mars). Presentation och rundabordssamtal kring verksamheten vid SAMOT med representanter för Karlstadsbuss och politiker och tjänstemän från Västernorrland. 14. Olsson, L. E. (2010, Mars). Inbjuden som talare vid Energisessionen 2010 i Uddevalla. 7

15. Johnson, M. (2010, mars) CSR, hållbar utveckling, och hållbara affärer, Workshop, Inova, Karlstad. 16. Johnson, M. (2010, mars) CSR, kundkvalitet och verksamhetsstyrning, Workshop, Värmlandstrafik, Karlstad. 17. Friman, M. (2010, april). Presentation för bibliotekarier och informationsspecialister inom transportområde. 18. Larsson, P. (2010, mars). Presentation av SAMOT för fyra delegater från Hirosaki universitet i Japan. 19. Gärling, T. (2010, april). Hur kan man få människor att minska sitt bilresande? Bostadsmötet 2010, Gävle. 20. Johnson, M. (2010, maj) Opponent på Åsa Rönnbäcks slutseminarium Co creation of value in oursourced service provision, Chalmers, Göteborg. 21. Friman, M. & Gottfridsson, P. (2010, maj). Presentation for the Transport & Urban Life Commission Topic 2010: changing travel behavior. Madrid, Spanien. 22. Friman, M., Gottfridsson, P., & Olsson, L. E (2010, maj). Presentation för 28 personer från Östfold kollektivtrafikk och Karlstads Buss, Karlstad. 23. Johnson, M. (2010, maj) CSR, hållbar utveckling, och hållbara affärer, Workshop, The packaging arena, Karlstad. 24. Echeverri, P. & Fellesson, M., (2010, maj). Informationsmöte med MTR. 25. Fellesson, M (2010, maj) Deltagande i regional tankesmedja om Fördubblingsarbetet, Göteborg. 26. Camén, C, Enquist, B., Fellesson, M., Johnson, M., & Sebhatu, S. (2010, april), Workshop Värmlandstrafik. 27. Camén, C., Fellesson, M. och Gottfridsson, P. (2010, juni). Relationships on the Public Transport market convergent or divergent? SAMOT Forskarkonferens, Karlstad. 28. Friman, M. & Enquist, B. (2010, September). Möte med representanter från SWECO. Diskussion och redovisning av SAMOT forskning. 29. Friman, M. & Enquist, B. (2010, September). Möte med VD och Marknadschef på Taxi Stockholm. Redovisning av SAMOT forskning och diskussion om framtida samarbeten. 30. Sundström, E. and Karlsson, J., 2010, Formulating, negotiating and securing value in service Service development from a political perspective. Paper presented at QMOD in Cottbus, August 30 to September 01. 31. Gärling, T., Friman, M., & Olsson, L. E. (2010, november). Does commuting to work reduce satisfaction with life? Presentation på miljöpsykologisk konferens, 10 11 november i Lund 32. Gärling, T. (2010, September) Influence of satisfaction with work commuting on subjective wellbeing. Talk in Department of Psychology, University of Groningen. Faculty of Behavioural and Social Sciences. 33. Camén, C. & Fellesson, M. (2010, oktober) Projektmöte Tågkompaniet. 34. Friman, M. (2010, December). Quality attributes of public transport that attract car users. Presentation at the 1st Thematic meeting organized by the Academic UITP Network, Bryssel. 8

2.2 Information dissemination activities Broschyr om implementering Broschyr om Europeiskt samarbete Faktablad för varje projekt Flyers inför Persontrafik 2010 2.3 Participation in courses/conferences Friman, M., Fellesson, M., & Enquist, B. (2008 2010). Uppdrag ledare ledarskapsutbildning för centrumföreståndare Vinnovas Ledarskapsutbildning. Friman, M. (2010, january). Deltagande i Global links global opportunities and challenges. Arrangerat av VINNOVA. Fellesson, M (2010, September). Deltagande på Besöksarena Värmland. Arrangerat av Karlstads universitet och Region Värmland Friman, M., Fellesson, M., & Enquist, B.(December 2010) Seminarium om Mode shift med UITP academic Network, Bryssel. 2.4 Arranged conferences Knowledge Bus Seminar 22 mars 2010, Karlstad, Sweden. Professor Keith Hoskin and Associate professor Ann Christine Frandsen Warwick Business School Genuskonferens 25 mars 2010, Karlstad, Sweden. Frontiers in Service June 10 13, Karlstad, Sweden. SAMOT Forskarkonferens June 8, Karlstad, Sweden. Service Academy, 18 november, Stockholm, Sweden. Implementeringssession på persontrafikdagarna, oktober, Stockholm, sweden SAMOT Forskarkonferens December 20, Karlstad, Sweden. SAMOT utvärderingsdagar, November, Karlstad, Sweden 2.5 Information activities in media/press Gottfridsson P. (2010, januari). Intervju på Nina Larssons (Fp) blogg: http://www.ninalarsson.se/ Friman, M. (2010, maj). Pressrelease angående engagemang i Persontransportforum. Fridberg, L (2010, februari) CTF News Fridberg, L (2010, april) CTF News Fridberg, L (2010, juni) CTF News Fridberg, L (2010, augusti) CTF News Fridberg, L (2010, oktober) CTF News Fridberg, L (december) CTF News Fridberg, L (2010, juni) SAMOT nyhetsbrev (sv/eng) Fridberg, L (2010, december) SAMOT nyhetsbrev (sv/eng) Knowles, C (2010, maj) Inslaget, Hallå där Margareta Friman Fridberg, L (2010, april) Per Skålén professor, Inslaget, Karlstads universitet. Fridberg, L (2010, maj) Aktuell tjänsteforskning Fridberg, L (2010, december) Aktuell tjänsteforskning Fellesson, M. (2010 mars). Intervju, Nya Wermlands tidningen ang förseningar i tågtrafiken. 9

Fridberg, L (2010) annonsering i mässtidningar inför Persontrafik 2010 samt Transport forum 2011. Friman, M. (2010, december). Artikel i NWT. Celsing, C. (2010, december). Forskning om kollektivtresande får EU miljoner, Inslaget, Karlstads universitet. 3. SIGNIFICANCE OF SAMOT s TRANSPORTATION RESEARCH 3.1 International guests visiting SAMOT 1. Agnes Durrande, Professor of Marketing at the University of Savoie in France, March May 2010. 2. Stephen L Vargo, Professor at University of Hawaii at Manoa, May 2010 3. Dr Yingzi Xu, Senior lecturer of marketing vid Auckland University of Technology, Nya Zeeland. April June 2010. 4. Dick Ettema, Associate Professor, Faculty of Geosciences, Dept. Human Geography and Planning, Utrecht university. June 2010. 5. Rodney Clarke, Associate Professor and director of the Centre for Applied Systems Research (CASR) in the Faculty of Commerce of the University of Wollongong. June 2010. 3.2 Guest at universities and institutes (international) 3.3 International collaboration 1. Satoshi Fujii, Professor, Department of Urban and Environmental Engineering, Kyoto University, Japan 2. Haruna Suzuki, Assistant Professor, Yamaguchi University, Japan 3. Natsuki Kitagawa, Ph D Student, Department of Urban and Environmental Engineering, Kyoto University, Japan 4. Shusaku Nakai, Ph D Student, Department of Urban and Environmental Engineering, Kyoto University, Japan 5. Dick Ettema, Associate Professor, Faculty of Geosciences, Dept. Human Geography and Planning, Utrecht universitet 6. Heiko Gebauer, Professor, University of St. Gallen, Schweiz 7. Rodney Clark, Associate Professor and director of the Centre for Applied Systems Research (CASR) in the Faculty of Commerce of the University of Wollongong. 8. Ulrich Brannolte, Professor, Bauhaus Universität Weimar (BUW). Department of Transport Planning and Traffic Engineering 9. Istvan Prileszky, Dr., Széchenyi István Egyetem (SZE), Department of Transport 10

10. Francisco G. Benitez, Professor, Universidad de Sevilla (US), Transportation Engineering and Infrastructure Unit of the Faculty of Engineering 11. Dimitar Stoyanov, Professor, Technical University of Sofia (TUS) Faculty of Transport 12. Gloria Ng, Senior Programme Director (Process Improvement and Service Science), National University of Singapore Institute of Systems Science. 13. Goh Boon Nam, Senior Programme Director (New Initiatives), National University of Singapore Institute of Systems Science. 14. Choo Zhi Min, National University of Singapore Institute of Systems Science. 15. Robert Firth, Dr. and Senior Programme Director (Technical Directions), National University of Singapore Institute of Systems Science. 4. EDUCATIONAL ENDEAVOURS 4.1 Postgraduate studies 4.2 Bachelor s degree Martinsson, B. och M. Robertsson (2010) Hållbar utveckling med framtiden som intressent, En studie om hållbar utveckling och ansvarstagande, Kandidatuppsats, Handledare: M Johnson, Karlstad Business School, Karlstad. Vilhelmsson, N. och E. Chernishova (2010) Hållbara affärer En fallstudie på Karlstads Energis fjärrvärmeverksamhet, Kandidatuppsats, Handledare: M Johnson, Karlstad Business School, Karlstad. 4.3 Master s degrees Bergsten, A. och E. Malmgren (2010) Värderingar, ansvar och affärer En fallstudie om hur Löfbergs Lilas värderingar påverkar företagets CSR arbete och affärer, Magisteruppsats, Handledare: M Johnson, Karlstad Business School, Karlstad. Kungaba Cedric Pefok, Mikhailov Andrey and Yousaf Adnan (2010) The Pattern of Customer Complaint Behaviour in Public Transportation Karlstad University, Sweden, Handledare: B. Tronvoll & B. Edvardsson Delen, B. och C. Melin (2010) Motiven bakom det frivilliga hållbarhetsarbetet, Magisteruppsats, Handledare: M Johnson, Karlstad Business School, Karlstad. Or, Y.B. (2010) Measuring for improvement A study of production processes effectiveness and the potential for improvements at Nobel Biocare, Master (E) thesis, Handledare: M Johnson, Karlstad Business School, Karlstad. Simbolon, E. (2010), Developing Sustainable Public transport, Case Study TransJogia and Värmlandstrafik AB, Sweden. Yudiatna, T., D. (2010), Application of Balanced Scorecard (BSC) For Public Transport Performance Measurement to Improve Service Quality Based on Service Dominant Logic (S D logic) Framework: Case study: Jakarta public transport authority and Värmlandstraffik AB. Octavianus, Y. (2010), Service quality Measurement for Bus Transport: Case study: TransJogia, Jakarta Rossi Danny Sakti (2010) Service on Airports Pre and After How to handle the customer and make the innovation to increase the service performance Master thesis, Karlstad Business School 11

Abadi Dwi Saputra (2010) Managing Public Transportation using Customer Information Master thesis, Karlstad Business School Aryu Utami Dewi (2010) Transportation Mode Choice for Working Activities Master thesis, Karlstad Business School Svedin, M. and Vesterinen, A. (2010) A case study of Swedbank creating and understanding of the company s Corporate Governance. Master thesis, Karlstad Business School Bengtssson, E. and Svensson C. (2010) Corporate Social Responsibility A study about Swedbank s CSR work. Master thesis, Karlstad Business School 4.4 Use of transport cases in tuition Masterutbildning företagsekonomi, Transport management 4.5 Partner participation in undergraduate studies Karlstadsbuss har stått värd för en praktikstudent (Anna Hedvall) under en hel termin, hösten 2010. Handledare Per Echeverri. 5. MISCELLANEOUS 5.1 Board members and number of board meetings Name Position Affiliation Location Charlotte Wäreborn MD Svensk Kollektivtrafik Stockholm Schultz (Chair) Henrik Dagnäs MD Nobina Stockholm Ann Sofie Chudi Director Stockholm transport Stockholm Patrik Larsson Associate professor Karlstad University Karlstad Bertil Vilhelmsson Professor Göteborg University Göteborg Catrin Petterson Ställföreträdande Vägverket Jönköping regionchef Lena Jovén Enhetschef Västtrafik Göteborg John Sören Pettersson Dean Karlstad University Karlstad Ett styrelsemöte har skett under våren (mars i Stockholm) och två under hösten (augusti och december). 5.2 Members of management team and number of meetings Name Position Role Margareta Friman Professor Director Per Echeverri PhD Coordinator of Theme 1 Markus Fellesson PhD Coordinator of Theme 2 Bo Enqvist Professor Deputy director/coordinator of Theme 3 The management team meets once a month. 5.3 International Advisory Board Name Position University Location Patricia Mokhtarian Professor Institute of Transport Studies, USA Univ. of California Randi Hjorthol PhD Institute of Transport Economics Norway 12

Harry Timmermans Professor Eindhoven University of Technology Netherlands Flera kontakter har skett under terminen via e mail. IAB har gett underlag till rapporten SAMOT s role in the international arena reflections from the SAMOT International Advisory Board. 5.4 Funding applied for 1. EQUALpt European Quality Analysis of Public Transport. Marie Curie Initial Training Networks (ITN). Call: FP7 PEOPLE 2010 ITN. Avslag i Januari 2010. 2. Drivkræfter bag udviklingen af transport og mobilitet i Øresundsregionen. Sökande: Grontmij Carl Bro och DAMVAD (a Danish based research and consulting company). I ansökan angavs Friman att ingå i en ekspertpanel kopplad till projektet. Ansökan inlämnad i januari 2010 till Region Sjælland. Rejected in January 2010. 3. Att jobba med jobbiga kunder tjänstearbete mellan kundideal och organisatorisk realitet. Inskickad till Riksbankens Jubileumsfond 2010 02 10. Sökande: Markus Fellesson, Nicklas Salomonson och Annika Åberg. Sökt belopp: 3 600 000 kr. Avslag i april 2010. 4. Kundorientering i praktiken en källa till kränkningar, hot och våld i servicearbete? Inskickad till AFA försäkring 2010 02 18. Sökande: Annika Åberg, Markus Fellesson och Nicklas Salomonson. Sökt belopp: 3 600 000 kr. Avslag i maj 2010. 5. Kundideal och organisatoriska realiteter servicemöten, konflikter och diskursiva kunder. Inskickad till Vetenskapsrådet 2010 03 30. Sökande: Markus Fellesson, Nicklas Salomonson och Annika Åberg. Sökt belopp: 5 232 000 kr. Avslag november 2010. 6. Att behöva utstå kunders kränkningar, hot och våld kundidealet som arbetsorganisatoriskt problem. Inskickad till Forskningsrådet för arbetsliv och socialvetenskap (FAS) 2010 06 01. Sökande: Annika Åberg, Markus Fellesson och Nicklas Salomonson. Sökt belopp: 3 710 000 kr. Avslag november 2010. 7. Upphandlingar av kollektivtrafik: En studie av kontrakt(en) ur olika perspektiv. Inskickad till Konkurrensverket 2010 02 01. Sökande Niclas Kruger och Carolina Camén. Avslag juni 2010. 8. Har tågresan betydelse för upplevd hälsa? Inskickad till Trafikverket 2010 09 18. Sökanden Niclas Kruger, Margareta Friman och Lars E Olsson. 5.5 Participation in various advisory and policy groups 1. Echeverri, P. (Finished 2008). Member of the Council of Experts for Infrastructure and effective transports, Vinnova. 2. Enquist, B (2006 ). Participation in workgroup KOLL framåt to draw up a national programme of action for the long term evolution of public transport. 3. Enquist, B. (2006 2010). Member of the steering group of the 3R project at Värmlandstrafik AB 4. Eriksson, L. (2006 ). Co opted member of the TRIPP Board (project for more intelligent travel habits in the County of Vämland). 5. Fellesson, M. (2006 ). Member of the workgroup for the railway sub program of the annual VTI transport conference 13

6. Fellesson, M. (2006 2008). Member of the workgroup of the 3R project at Värmlandstrafik AB 7. Friman, M. (2006 ). Member of the Council of Experts for personal transportation of the future, Vinnova. 8. Friman, M. (2009 ). Medlem i styrgruppen för kunskapslyftet som drivs av Svensk Kollektivtrafik, Svenska Bussbranschens Riksförbund, Svenska Taxiförbundet, Branschföreningen Tågoperatörerna samt Sveriges Kommuner och Landsting. 9. Friman, M. (2010 ). Medlem i Persontransportforum. En expertgrupp som fungerar som bollplank och rådgivare till ministern i Näringsdepartmentet. 10. Rönnbäck, Å (2009 ). Particiation in workgroup in Svensk kollektivtrafiks Fördubblingsprojekt. 11. Olsson, L. E. (2009 2012). Vetenskaplig rådgivare i projektet Hushållens energianvändning hur kan vi påverka beteendet?, Göteborgs universitet. 5.6 Additional projects 2010 outside the centre agreement 14