SJ Prio och First Hotels Utbildnings- och informationsmaterial Vs 2, 31.03.14
Vad är SJ Prio Vad är SJ Prio? SJ Prio är SJ:s lojalitetsprogram för alla som tar eller vill ta tåget. Med SJ Prio får våra kunder poäng på sina resor och samarbetspartner, poäng som man sedan byter mot nya resor, hotellvistelser etc Tre olika medlemsförmåner SJ Prio har tre medlemsnivåer. Ju mer man reser, desto mer får man. Vårt fokus skiljer sig därför åt mellan medlemsnivåerna. De tre nivåerna är Vit, Grå och Svart. Vilken medlemsnivå man får bestäms hur många poäng man samlat under ett medlems år. Till SJ Prio finns även möjlighet att koppla på MasterCard funktionalitet. 2
Vad innebär samarbetet? Samarbetet innebär att medlemmar i SJ Prio ges möjlighet till att både samla och använda SJ Priopoäng genom First, samt får tillgång till speciella medlemsförmåner. Vid boende på First får medlemmar i SJ Prio 300 poäng per natt mot uppvisande av sitt SJ Prio-kort. Medlemmar i SJ Prio kan använda sina SJ Prio-poäng för att boka hotellvistelser inom First. Poängpriserna varierar beroende på hotelltyp och dag i veckan: Bokningar görs via SJ Prios medlemsservice 3
Samarbete SJ Prio och First innebär! Samarbetet omfattar tre delar: Intjäning EARN 300 poäng per natt, medlem visar upp sitt medlemskort till personal som registrerar medlemmen Uttag BURN olika poängpriser beroende på hotellkategori samt vardag/helg, SJ Prio medlemsservice sköter hotellbokning Medlemsförmåner: OBS! Som medlem i SJ Prio och First Member får medlemmen välja program som man vill ha förmåner i. Däremot ges poäng från båda programmen! 4
Övrigt Medlem har möjlighet att efterregistrera sina hotellnätter. Detta måste göras inom 90 dagar Efterregistreringen görs hos SJ Prio medlemsservice. Hvilka rate codes ger poäng til SJ Prio medlemmar? RATE CODES SOM GER POÄNG DAILY DWEB DVALUE ALLA VOLYMPRISER (VA-VE & DVA-DVE) ALLA FÖRETAGSAVTAL (corporate) 5
Avbokning + nödrutin Betalning med sina SJ Prio-poäng kan endast göras via SJ Prio medlemsservice, och endast 1 dag före ankomst Avbokning av hotellvistelse för SJ Prio-poäng måste göras senast kl 16.00 vardagen före ankomstdatum. Görs hos SJ Prio Medlemsservice. Man kan INTE betala med sina SJ Prio-poäng i restauranger Om en SJ Prio medlem saknar poäng skall de ta kontakt med SJ Prio medlemsservice 6
REGISTRATION: HOW TO ATTACH A SJ PRIO NUMBER TO A RESERVATION IN OPERA 7
If you get the SJ Prio number by check in the SJ Prio member number MUST be attached for the guest to get his/her SJ Prio bonus points. 8
Click in the arrow by Member Type You will see that the member has no memberships attached to this reservation Click on New to create a new membership 9
Click on the arrow beside Type to choose a membership. Choose SJ SJ Prio 10
Look at the number from the SJ Prio card and type it in the field Card Number Press OK 11
To attach the member number to this reservation It is IMPORTANT to mark and tick the box with the X 12
Now we can see that SJ Prio membership is attached to this reservation. The member will receive her 300 SJ Prio bonus points per night (as long as the reservation is eligible) 13
SEARCH FOR A SJ PRIO MEMBER NUMBER THAT ALREADY EXISTS IN OPERA - MAKING A NEW RESERVATION 14
Sometimes the SJ Prio member number already exists in OPERA. If the guest already is a First Member: search for the First Member profile and attach SJ Prio membership If he/she are not a First Member and only SJ Prio member: ASK THEM TO JOIN! - YES to become a First Member? See page 29 - NO to become a First Member then search only for the SJ Prio Number. 15
To search only for SJ Prio number Press on the arrow beside Member Type In membership Types choose SJ SJ PRIO 16
Type in SJ Prio member number from the member card By Member No. Field Press OK 17
The same fields are in the Profile Search 18
If the SJ Prio Member exist in OPERA The name will come up automatically Or else an error message will come up 19
Choose the right RATE category and press OK See in the reservation that the member type SJ is now attached to his/her SJ Prio Member Number: 20
FIRST MEMBER + SJ PRIO SCENARIO: A GUEST WANTS BOTH FM AND SJ PRIO POINTS! 21
A First Member wants to have his/her SJ Prio points and First Member Points! 1 ST OF ALL: ASK FOR THE MEMBER NUMBER AND LOOK IF THE FIRST MEMBER NUMBER IS ATTACHED TO THE RESERVATION! IF NOT LOOK UP THE CORRECT FIRST MEMBER PROFILE TO THE RESERVATION! START Go into to the reservation. Press on the arrow by Member Type 22
The memberships that are active for this member will show up. Press New to register the member SJ Prio number 23
Click on the arrow besides Type to insert a new member type 24
SJ Prio has its own member type name Choose SJ Prio 25
Register the number on the SJ Prio member card. We are not able to look up the number for them the member has to have this ready in order for him to get his SJ Prio points registered. 26
Press OK Mark both First Member and SJ Prio Press OK 27
The member will receive: First Member Points for this stay 300 SJ Prio bonus points per night 28
Enroll a NEW First Member with SJ Prio membership Enroll the guest as a First Member Attach the SJ Prio member number at the same guest profile in Membership under SJ Make sure that the correct profile is attached to the reservation! 29
SJ PRIO MEMBER BENEFITS WHEN STAYING AT A FIRST HOTEL! 30
SJ PRIO MEMBER BENEFITS Remember the benefits! And keep in mind that the guests have to choose between First Member and SJ Prio benefits they can t get both even though they get points in both programs (please see slide 22). THE BENEFITS PER LEVEL: 31
INVOICING PROCEDURES - BONUS NIGHTS! 32
SJ PRIO INVOICING PROCEDURES BONUS NIGHTS Every time a SJ Prio member redeems a free night at a First Hotel you earn the pre-set price for every category. SJFREE reservations will always come via Myfidelio/Hotelzone, But the amount will say 0,- Change the rate code to SJVOU to get the right invoice amounts For every SJ Prio free night you have at your hotel, please register the associated revenue and send an invoice to the legal entity for your country in the end of each month. NEW CATEGORIES - VALID FROM APRIL 1 ST 2014 Hotell Kategori Pris i kr; alle dager SEK/NOK/DKK (INKL.MVA) FH Mäster Johan KAT 3 936 FH Grims Grenka KAT 3 936 FH Reisen KAT 3 936 FH G KAT 2 757 FH Twentyseven KAT 2 757 FH Kong Frederik KAT 2 757 FH Millennium KAT 2 757 FH Marin KAT 2 757 FH Mayfair KAT 2 757 Resterende hoteller KAT 1 578 Prices in local currency Breakfast and VAT are included on all hotels 33
SJ PRIO BONUS NIGHTS INVOICING PROCEDURES FOR TRIBE HOTELS* FOR THE SWEDISH HOTELS: First Hotels Sverige AB ID 41 FE 1040 S 838 83 Hackås Email: 2215@invoicecenter.net FOR THE NORWEGIAN HOTELS: First Hotels AS ID 40 c/o Fakturamottak Postboks 4441, Vika N-8608 Mo i Rana Email: 4441@invoicecenter.net FOR THE DANISH HOTELS: First Hotels Danmark ApS ID 42 Postboks 712 DK-2730 Herlev Email: 2214@invoicecenter.net *The other hotels invoice SJ directly 34