SAMOT, Karlstad University, SE-651 88 Karlstad, Sweden Phone: +46 54 700 1168 Fax: +46 54 83 6552 Email: samot@kau.se

ACTIVITIES REPORT FOR SAMOT (2014-06- 30 2014-12- 30) SAMOT, Karlstad University, SE-651 88 Karlstad, Sweden Phone: +46 54 700 1168 Fax: +46 54 83 6552 Email: samot@kau.se

CONTENTS 1. ACADEMIC PUBLICATIONS... 3 1.1 PhD and Lic. Degrees... 3 1.2 Articles in refereed international journals... 3 1.3 Manuscripts under review... 3 1.4 Miscellaneous book chapters and articles... 5 1.5 Peer- reviewed conference papers... 5 2. COLLABORATION AND INFORMATION ACTIVITIES... 5 2.1 Seminars/workshops/presentations... 6 2.2 Information dissemination activities... 7 2.3 Participation in courses/conferences... 8 2.4 Arranged conferences... 8 2.5 Information activities in media/press... 8 3. SIGNIFICANCE OF SAMOT s TRANSPORTATION RESEARCH... 9 3.1 International guests visiting SAMOT... 9 3.2 Guest at universities and institutes (international)... Fel! Bokmärket är inte definierat.9 3.3 International collaboration... 9 4. EDUCATIONAL ENDEAVOURS... 10 4.1 Postgraduate studies... 10 4.2 Bachelor s degree... Fel! Bokmärket är inte definierat.9 4.3 Master s degrees... 10 4.4 Use of transport cases in tuition... 11 5. MISCELLANEOUS... 11 5.1 Board members and number of board meetings... 11 5.2 Members of management team and number of meetings... 11 5.3 International Advisory Board... 11 4.3 Funding applied for... 12 4.5 Participation in various advisory and policy groups... 12 4.6 Additional projects 2011 outside the centre agreement... 13 4.7 Awards... Fel! Bokmärket är inte definierat.12 2

1. ACADEMIC PUBLICATIONS 1.1 PhD and Lic. Degrees 1.2 Articles in refereed international journals 1. Gärling, T., Ettema, D., & Friman, M. (2015). Are citizens not accurately informed about long- term societal costs of unsustainable travel or do they not care? Travel Behaviour and Society, 2, 26 31. 2. Kim, J., Schmöcker, J.- D., Bergstad, C. J., Fujii, S., & Gärling, T. (2014). The influence of personality on acceptability of sustainable transport policies. Transportation, 14, 285-295. 3. Enquist, B., Petros Sebhatu, S., and Johnson, M. (Forthcoming) Transcendence for Business Logics in Value Networks for Sustainable Service Business, Special Issue 2 of The 2013 Naples Forum on Service, Journal of Service Theory and Practice, Vol.25 Issue 2. 4. Isaksson, R., Garvare, R., Johnson, M., Kuttainen, C and Pareigis, J. (Forthcoming) Sustaining Sweden's Competitive Position: Lean Lifelong Learning, Special Issue PMA 2014, International Journal of Productivity and Performance. 5. Isaksson, R., Johnson, M. and Garvare, R. (forthcoming) The Crippled Bottom Line Measuring Sustainability, International Journal of Productivity and Performance Management 6. Högström, Claes, et al. (2014) Relevant and Preferred Public Service: A study of user experiences and value creation in public transit, Public Management Review ahead- of- print 1-26. 7. Salomonson, N. and Fellesson, M. (2014). Tricks and tactics used against troublesome travelers Frontline experiences from Swedish busses and trains. Research in Transportation Business & Management. 10 (53-59) 1.3 Books 1.3 Manuscripts under review 1. Bergström, A. & Krüger, N. (submitted). Modeling Passenger Train Delay Distributions: Evidence and Implications. Manuscript under review in Transportation Research Part A: Policy and Practice. 2. Bröchner, J. Camén, C., Eriksson, H. and Garvare, R. (submitted) Quality and Leagel Aspects in Public Care Procurement. Manuscript under review in Total Quality Management. 3. Echeverri, P. (submitted). Managerial Coaching Practices: Value Formation and Streams of Activities in Coach- client Interaction. Journal of Service Research. 4. Echeverri, P. (Submitted). Shaping Customer- oriented Employees: Interaction and Organizational Embeddedness in Workplace Coaching. Journal of Public Transportation. 3

5. Echeverri, P., Fellesson, M., & Gottfridsson, P. (submitted). The coordinating role of service visions in boundary- spanning services. Submitted to Managing Service Quality 6. Enquist, B, Johnson, M. & Petros Sebhatu, S. (submitted). Multi- Stakeholder dialogues for steering and navigating in value networks. Manuscript under review in Journal of Service Management. 7. Enquist, B; Johnson, PetrosSebhatu, S. and Johnson, M. (2013) Multi- Stakeholder dialogue for steering and navigating value networks to create sustainable services, Manuscript under second review Journal of Service Management. 8. Enquist, Bo; Johnson, Mikael; Sebhatu, Petros (2013) Mult- Stakeholder dialogues for Steering and navigating in value networks for sustainable service business, Manuscript under review Journal of Service Management. 9. Johnson, M. (submitted). Sustainable Performance Management Featuring Sustainability in Public Services. Manuscript submitted to Total Quality Management 10. Johansson, T, Siverbo, S and Camén C. (submitted) Managing cooperation, coordination and Legimacy: control of contracted public services. Manuscript under review 11. Johansson, T, Siverbo, S and Camén C. (submitted) The impact of control on performace in contracted healthcare. Manuscript under review 12. Johnson, M. & Anderberg, A. (submitted). Sustainable Public Transport Framing Environmental Management or Sustainable Development? Manuscript submitted to Transport Policy. 13. Krüger, A. N. & Pareigis, J. (submitted) Influencing Car Buying Decisions from an Environmental Perspective - A Conceptual Framework Based on Real Option Analysis. Submitted to Transport Policy 14. Magnusson, P. & Echeverri, P. (submitted). Reconceptualizing User- Producer Interplay: Concept Adaptation and Dominant Logic Revision. Manuscript submitted to AMS Review. 15. Olsson, L. E. (submitted). Diversification Leading to Inconsistent Risk Taking: The Case of Subsidies. Under review in Journal of Economic Psychology. 16. Olsson, L. E., Gärling, T., Ettema, D. & Friman, M. (2014). Current Mood After Exposure to Sequences of Risky Choice Outcomes. Manuscript submitted to Journal of Decision Making. 17. Pareigis, J. (submitted). Interactions with servicescapes: A script- theoretical study of resource integration. Manuscript submitted to Marketing Theory. 18. Waygood, E.O.D., & Friman, M. (2014). Connecting with neighbours: investigating how transportation and the built environment affect children s community connections. Submitted to Travel behaviour and society. 19. Friman, M. & Gärling, T. (2014). The Need to Travel and Choice of Travel Mode. In M. Zawisza & C. Jansson- Boyd (Eds.) International handbook of consumer psychology. Taylor and Francis 20. Westman, J., Olsson, L. E., Gärling, T., and Friman, M. (2014). Children s travel to school: Satisfaction, current mood, and cognitive performance. 21. Gustafsson, A., Högström, C., Radnor, Z., Friman, M., Heinonen, K., Jaakkola, E. & Mele, C. (2014). Developing Service Research - paving the way to transdisciplinary research. 22. Waygood, E. O., Friman, M., Olsson, L. & Taniguchi, A. (2015). A Review of Transport and Child Well- Being 4

23. McColl- Kennedy, J. R., Gustafsson, A., Jaakkola, E., Klaus, P., Radnor, Z., Perks, H., & M. Friman (2015). Fresh perspectives on customer experience. 1.4 Miscellaneous reports, book chapters and articles 1. Friman, M. & Gärling, T. (2014). The Need to Travel and Choice of Travel Mode. In M. Zawisza & C. Jansson- Boyd (Eds.) International handbook of consumer psychology. Taylor and Francis. 2. Gebauer, H., Johnson, M., Enquist, B. (2014) Service innovation for enhancing public transit services, in Framing innovation in public services, Ed. Fuglsang, L. Rönning, R., and Enquist B. pages 41-62; Routledge. 3. Gärling, T. & Friman, M. (2015). Unsustainable travel becoming (more) sustainable. In Reisch, L., & Thøgersen, J. (Eds.), Handbook of research on sustainable consumption. Edward Elgar Publishing. 4. Ettema, D., Friman, M., Gärling, T., & Olsson, L. E. (2015). Travel mode and subjective wellbeing. In Wang, D., & He, S. (Eds). Mobility, Sociability and Wellbeing of Urban Living. Springer. 5. Johansson, T., Siverbo, S. Camén C. (2014) Offentliga organisationers styrning av privata utförare, Karlstad university studies 2014:34. 6. Roos, I. (2015). SPAT (Switching path analysis technique). A qualitative approach to customer relationships. Kapitel i boken Nordic School Book, Hanken, Helsingfors. 1.5 Peer- reviewed conference papers 1. Echeverri, P. Managerial Coaching: Value Formation and Streams of Activities in Coach- Client Interaction. Presentation på 3:e nationella konferensen i svensk transportforskning 21-22 oktober, Campus Norrköping, Linköpings universitet. 2. Molander, S. Market orientation in public transport dyads. Presentation på 3:e nationella konferensen i svensk transportforskning 21-22 oktober, Campus Norrköping, Linköpings universitet. 3. Westman, J. Children s expereinces of their travel to school. Presentation på 3:e nationella konferensen i svensk transportforskning 21-22 oktober, Campus Norrköping, Linköpings universitet. 4. Gärling, T. & Friman, M. (2014). Unsustainable travel becoming (more) sustainable. Presented in the symposium Sustainable Consumption convened by Lucia Reisch and John Thogersen at the International Congress of Applied Psychology, Paris, 8-13 July 2014. 5. Olsson, L. E., Ettema, D., Gärling, T., & Friman, M. (2014). Omständigheter, upplevelser och känslor vid resor en pilotstudie. Presentation på 3:e nationella konferensen i Svensk transportforskning 21-22 oktober, Campus Norrköping, Linköpings Universitet 6. Camén, C. and Lidestam H. (oktober 2014) Kostnadsökningar sanning eller myt? Presentation på 3:e nationella konferensen i Svensk transportforskning 21-22 oktober, Campus Norrköping, Linköpings Universitet 7. Fellesson, M. & Salomonson, N (2014) Good service work and bad customer behaviour. Presenterad vid the AMA Servsig conference, Thessaloniki, Grekland, 13-15 juni. 5

8. Fellesson, M. & Salomonson, N. (2014) Frontline employees expectations about customers: Disturbances or co- creators of value? Presenterad vid the ANZMAC 2014 conference, Brisbane, Australien, 1-3 december 9. Xiaohong, W. & Sebhatu, S.P. (2014). The Challenges of Understanding Bus Rapid Transit as a Service Value Network- A case study of Zhengzhou Bus Rapid Transit. Presented at the 5th International Research Symposium in Service Management, Parnu, Estonia, June 8-12. 10. Xiaohong, W. & Sebhatu, S.P. (2014). Understanding the Role of Value Network for Sustainable Public Transportation in the Emerging Economies- case study of Zhengzhou Bus Rapid Transit. Presented in the 17 th Quality Management and Organizational Development, Prague, Czech Republic, August 25-27. 11. Yidan, W. & Sebhatu, S.P. (2014). Engagin Local Stakeholders to Co- create Value for Endogenous Service Business Logic Public Transport in Zhengzhou. Presented at the 5th International Research Symposium in Service Management, Parnu, Estonia, June 8-12. 12. Yidan, W. & Sebhatu, S.P. (2014). Contextualization of Value Co- creation in the Endogenous Context Multiple Cases of Public Transport in Zhengzhou and Chengdu. Presented in the 17 th Quality Management and Organizational Development, Prague, Czech Republic, August 25-27. 2. COLLABORATION AND INFORMATION ACTIVITIES 2.1 Seminars/workshops/presentations (mainly Swedish activities) 1. Echeverri, P. Workshop med Färdtjänsten Göteborgs stad, 10 sept. 2. Echeverri, P. Workshop med Färdtjänsten Göteborgs stad, 17 nov. 3. Echeverri, P. Workshop med VTAB (Lena Wenngren, David Vidlund), 19 september. 4. Echeverri, P. och Åkesson, M. Workshop med VTAB (Lena Wenngren). 6 oktober. 5. Echeverri, P., Seminar on nonverbal communication with Prof Gloria Benito- Alvarez, University of Sevilla. Nov 7 th. 6. Fellesson, M. Workshop om framtidens hållbara transporter, Malmö 26 augusti. 7. Fellesson, M. Public transport in a transforming society a service perspective. Transport research workshop (TRW) vid the Institute of Transport Studies, Monash university, Melbourne, Australien, 11 december. 8. Friman, M. Trend- och scenarioanalys/vgr Göteborg. kl 9.30-16, på Scandic Crown. 9. Friman, M. Planering av nationella konferensen. Ett antal möten i arbetsgruppen. 10. Friman, M., Fellesson, M., Enquist, B. Planering av centrumledardag. Ett antal planeringsmöten i referens- och arbetsgrupp under hösten. 11. Friman, M. Gradecommittee for Tor Skoglund Effects of long- term access to ICT- mediated travel information services, Chalmers, Göteborg, September 2014. 12. Friman, M. Kick- off FFI project, Karlstad, 3 september 13. Friman, M. Presentation av samot i VTAB ledningsgrupp, 18 november 14. Friman, M., Enquist, B., Frukostmöte med VTAB, 9 december 15. Friman, M., Enquist, B. Planering av steg 2 ansökan i projektet Sömlöst i attraktiva städer. Ett antal möten under hösten i partnerkonstellationen. 16. Johnson, M. and B. Enquist (2014 september) Workshop tjänsteutveckling tjänstekartor, Trafikverket Borlänge. 6

17. Johnson, M. (2014 september) Workshop hos Jernhusen, Stockholm, angående reviderad vägledning för Regionala Trafikförsörjningsprogram. Tillsammans med SKL (Anna Pontusson), Jernhusen (Paul Doninck) och Trafikverket (Roland Palmqvist och Cecilia Palm). 18. Johnson, M. (2014 september) Workshop tjänsteutveckling tjänstekartor, Trafikverket Borlänge. 19. Johnson, M. (2014 oktober) Workshop hos Jernhusen, Stockholm, angående reviderad vägledning för Regionala Trafikförsörjningsprogram. Tillsammans med SKL (Anna Pontusson), Jernhusen (Paul Doninck) och Trafikverket (Roland Palmqvist och Cecilia Palm). 20. Johnson, M. and S. Davoudi (2014 oktober) Workshop hos Jernhusen, Stockholm, angående reviderad vägledning för Regionala Trafikförsörjningsprogram. Tillsammans med SKL (Anna Pontusson), Jernhusen (Paul Doninck) och Trafikverket (Roland Palmqvist och Cecilia Palm). 21. Johnson, M. (2014 november) Workshop tjänsteutveckling RFID, Trafikverket Borlänge. 22. Johnson, M. and S. Davoudi (2014 november) Workshop hos Jernhusen, Stockholm, angående reviderad vägledning för Regionala Trafikförsörjningsprogram. Tillsammans med SKL (Anna Pontusson), Jernhusen (Paul Doninck) och Trafikverket (Roland Palmqvist och Cecilia Palm). 23. Johnson, M. and S. Davoudi (2014 november) Nationell workshop angående reviderad vägledning för Regionala Trafikförsörjningsprogram. Representanter från landets RKM, SKL, Trafikanalys, Transportstyrelsen samt Trafikverket (sammanlagt ca 50 deltagare). 24. Johnson, M. (2014 november) Workshop tjänsteutveckling tjänstekartor i Trafikverket, hos Service Innovation Lab Karlstads Universitet. 25. Johnson, M. (2014 december) Workshop tjänsteutveckling RFID, Trafikverket Borlänge. 26. Enquist, B och Petros Sebhatu, S (2014, 26 augusti)avstämning Trafikverket arbetspaket 2 Framkomlighet i Storstäder med Einar Tufvesson, Cecilia Palm, Rolnad Palmqvist och Pär Karlsson Borlänge 27. Möte med Karlstads kommun (2014 oktober) kring projekt Pendla Grönt, Mikael Haster och hans grupp. Jag föreläste om SPAT- metoden. 28. Westman, J. Skolskjutskonferensen, 2014 Barn och ungdomars upplevelser av sin resa till skolan 2.2 Information dissemination activities 1 Echeverri, P., Intervju för Värdskapet Sverige AB, Katarina Bergström. 4 dec. 2 Enquist, B. (2104, 21 November) Presentation av PRME (Principles for Responsibility Managment in Education för Handelshögskolans Styrelse 3 Fellesson, M Möte med professorerna Corinne Mulley och David Hensher samt forskare från deras kollektivtrafiksgrupp vid Institute of Transport and Logistics studies, The university of Sydney Business School. 20 december. 4 Petros Sebhatu S., Johnson M. and Enquist B. (Dec. 5, 2014) presentation av SAMOT och Service Innovation Lab för representanter från Indonesia - Universitas Gadjah Mada och Ministry of Transportation, Head of Planning Division, Transportation Human Resources Agency, 7

2.2 Participation in courses/conferences 1 Friman, M. (2014). 24th DC Meeting / Hearings/Torino IT, 21-24 september. 2 Friman, M. (2014). 1 st Service research network meeting in Karlstad, 25-26 september. 3 Friman, M., Wäreborn- Schultz, C. Deltagande i programdag för framtida centrumsatsningar på VINNOVA, november. 4 Enquist, B Talare Persontrafikdagarna 28 oktober, Stockholm Rubrik: Forskning och Tjänsteinnovation 5 Enquist, B. 4 5 November Arbetsmöte och studiebesök avseende goverance och BRT inom Public Transport i Parisregionen hos Parisregionens PTA, STIF (förmöte) 6 Enquist, B. 6-7 November Studieresa med X2ABs styrelse och ledning till Paris och Rouen, Frankrike 7 Fellesson, M. (2014). Nationella transportforskningskonferenen, Linköpings uninversitet, campus Norrköping 21-22 oktober. 8 Fellesson, M. (2014) K2:s konferens Sustaniable Urban public transport, Malmö 23-24 September. 9 Xiaohong, W taking the doctoral course of Theory and Research in Service Management in Karlstad University from March to August, 2014. 10 Xiaohong, W taking the doctoral course of Philosophy and History of Scientific Thought in Karlstad University form October to December, 2014. 11 Yidan, W, taking the doctoral course of Theory and Research in Service Management in Karlstad University from March to August, 2014. 12 Yidan, W, taking the doctoral course of Philosophy and History of Scientific Thought in Karlstad University form October to December, 2014. 13 Molander, S, taking the doctoral course of Constructing a Doctoral Thesis in Karlstad University from November to December, 201 2.4 Arranged conferences 1. Breakfast meetings at Karlstad University. 2. 4 nd Public Transport Innovation Network. Meeting in Stockholm (X2AB), August 2014 3. Kick- off sömlöst i attraktiva städer, Karlstad 2014-08- 27 4. 5 th Public Transport Innovation Network. Telephone meeting, October 2014 5. Tredje Nationella Transportforskarkonferensen, Norrköping, Oktober 2014 6. 6 th Public Transport Innovation Network. Meeting in Karlstad, December 2014 7. Terminskonferens, Samot- forskare, 16 december, Karlstad. 2.5 Information activities in media/press (mainly Swedish activities) 1. Friman, M. (augusti, 2014). Intervju i tidningen Miljö &Utveckling i samband med lansering av ny bok om hållbar konsumtion. 2. Twitter (#FrimanSAMOT), Linkedin and FB 3. Twitter (#CTFse and #Samot) FB with CTF 4. Twitter (@joergelp), LinkedIN and Facebook 5. Fellesson och Salomonson (2014). Intervju med rubriken "Kunden inte alltid kung" i tidningen Standard Magazine (Nr 3, Oktober 2014, sid 5) som ges ut av SIS, Swedish Standards Institute. 6. Fellesson och Salomonson (2014). Intervju med rubriken "Missnöjda kunder är 8

farliga" i magasinet 1866 (nr 2, 2014, s 26) som ges ut av Högskolan i Borås. 7. Fridberg, L., Samot News (swedish and english, december 2014) 8. Fridberg, L., CTF News nr 4 (August) 9. Fridberg, L., CTF News nr 5 (October) 10. Fridberg, L., CTF News nr 6 (December) 11. Westman, J., Artikel i NWT (December) 12. Westman, J Artikel om barns resor/(notis i bla Metro, Aftonbladet, SVD (December) 13. Westman, J., P4 Extra Radiointervju (December) 3. SIGNIFICANCE OF SAMOT s TRANSPORTATION RESEARCH 3.1 International guests 1 Dr. Keiko Toya, Professor, for Meiji University School of Business, Japan, september 2 Dr. Masaaki Mochimaru, Director, Center for Service Research, AIST, Japan, september 3 Professor Harry Timmermans is Head of the Urban Planning Group of the Eindhoven University of Technology, 19-20 august 4 Professor Amalia Polydoropoulou at University of the Aegean, Department of Shipping, Trade, and Transport (STT), Chios Island, Greece, 19-20 august 5 Pablo Moreno- Albaladejo, Ph. D student, Marketing Department, University of Murcia, Spanien. September - december. 6 Owen Waygood, Professor at Université Laval, Canada, 2-4 october 7 Dick Ettema, Associate Professor, Faculty of Geosciences, Dept. Human Geography and Planning, Utrecht universitet, 9-10 october. 8 Rodney Clarke, University of Wollongong, Australia. Oct 12 th. 3.3 International collaboration 1. Haruna Suzuki, Assistant Professor, Yamaguchi University, Japan 2. Satoshi Fujii, Professor, Kyoto University, Japan 3. Assistant Professor Ayako Taniguchi, University of Tsukuba, Japan 4. Dick Ettema, Associate Professor, Faculty of Geosciences, Dept. Human Geography and Planning, Utrecht universitet. 5. Heiko Gebauer, Professor, Innovation Research in Utility Sectors (Cirus), Eawag - Swiss Federal Institute of Aquatic Science and Technology, Dübendorf, Switzerland. 6. Owen Waygood, Professor at Université Laval, Canada 7. Sjef Moerdijk, Centre for Transport and Navigation, Delft, The Netherlands 8. Amalia Polydoropoulou, Professor at the Department of Shipping, Trade, and Transport, University of the Aegean, Greece 9. Maria Lambrou, Assistant Professor in e- business at the Department of Shipping, Trade and Transport, University of the Aegean, Greece 10. Athena Tsirimpa, researcher at the Transportation and Decision Making Laboratory of the University of the Aegean, University of the Aegean, Greece 11. Ryota Sato, Ph D student, University of Tsukuba, Japan 12. Thorsten Gruber, Professor and Chair in Marketing and Service Management, Loughborough University, United Kingdom 13. Jolanta Skalska, Allianz pro Schiene (German Pro- Rail Alliance), ledare för ansökan till H2020. 9

14. Christian Grotemeier, BSL Transportation Consultants GmbH & Co. KG, Germany 15. Thomas Krautscheid, Quotas GmbH, BSL Transportation Consultants GmbH & Co, Germany. 16. Willi Loose, KG, Bundesverband CarSharing, Germany 17. Stijn Lewyllie, European Passengers' Federation, Belgium 18. Dirk Lauwers, Gent University, Belgium 19. Angelo Meuleman, Taxistop, Belgium 20. Eduardo Prieto Escudero, Spanish Railways Foundation (FFE), Spain 21. Markus Gansterer, VCÖ Mobilität mit Zukunft, Austria 22. Ante Klecina, Savez za Zeljeznicu (Croatian Pro- Rail Alliance), Croatia 23. Frank Chambers, University of Gloucestershire, Centre for Environmental Change and Quaternary Research School of Natural & Social Sciences, UK 24. Ivan Bedini, PhD is a Technical Program Manager for the Open Knowledge Program at Trento RISE. Italy. 25. Fausto Giunchiglia, professor of computer science. University of Trento, Italy. 26. Dr. Stefan Dietze, Research Group Leader at the L3S Research Center, Gottfried Wilhelm Leibniz Universität Hannover (LUH), Germany 27. Elena Simperl, senior lecturer at the University of Southampton in the Web and Internet Sciences research group. 28. Steve Flowers, Assoc. prof., University of Brighton. 29. Janet R. McColl- Kennedy, The University of Queensland 30. Elina Jaakkola, Turku School of Economics 31. Phil Klaus, Brunel University London 32. Zoe Radnor, Loughborough University 33. Helen Perks, Nottingham University 34. Rodney Clarke, University of Wollongong, Australia. 35. Prof. Donggen Wang, Director of the Centre for China Urban and Regional Studies, Hong Kong Baptist University 4. EDUCATIONAL ENDEAVOURS 4.1Master s degrees 1. Agus Haryanto (2014) Service Innovation through Technology and Information System (TIS) Facilities (Case Study Ticketing online in PT. Kereta Api Indonesia) 2. Aleksius (2104) The Evaluation Of Service Quality Based On Perception And Expectation Passenger (Case Study Transjakarta And Singapore bus 3. Andi Indramawan (2014) IMPLEMENTATION OF VALUE CREATION IN PUBLIC TRANSPORT (Case Study: PT. KAI Customer Satisfaction) 4. Arief Gunawan (2014) Customer Satisfaction in Pioneer Air Transport Case study: Temindung Airport of Samarinda, Indonesia 5. Nur Muhammad, Adrianto (2014) Airport Service Improvement Using Value Creation Framework Case Study: Juanda International Airport, Surabaya 6. Octaviani Ariyanti (2014) Responses to the Mode of Choice toward elimination Fuel Subsidizes Policy, Case Study: Workers in Jakarta 7. Ratry Febriana Amin (2014) Passenger Perceptions on Urban Public Transport Performance: Case study: Batik Solo Trans in Surakarta City 8. Widi Kuntorojati (2014) Aviation Security Service Enhancement through Value Co- Creation (Ngurah Rai Airport - Bali) 10

9. Zuni Asih Nurhidayati (2014) Road Safety Pperception towards sustainable Transport, Case Study of Road Safety Programms in Yogyakarta 4.4 Use of transport cases in tuition Master Business Administration, Transport management Echeverri, P., Friman, M., Olsson, L., Pareigis, J., Utveckling av en distansutbildning kring Customer Experience inom ramen för UseIT, inkluderande exempel från kollektivtrafikområdet, en MOOC- kurs baserad på blended learning. Service Education in Service Transport, FEAD 80, - 30hp. - Samuel Quality Management and CSR course IEAD01-7,5hp. - Samuel 4.5 Partner participation in undergraduate studies Partner reports and cases are used in various courses. 5. MISCELLANEOUS 5.1 Board members and number of board meetings Name Position Affiliation Location Charlotte Wäreborn MD X2 AB Stockholm Schultz (Chair) Patrik Larsson Professor/Dean Karlstad University Karlstad Bertil Vilhelmsson Professor University of Gothenburg Göteborg Roland Palmqvist Senior Public Transport Analyst Trafikverket Borlänge Lars Bull MD Värmlandstrafik Karlstad Mattias Byström Försäljningschef Nobina Stockholm Maria A Larsson Analysis Manager Västra Göteborg Götalandsregionen Pernilla Helander Head of Analysis Stockholm Transport Stockholm Henrietta Huzell Director of CTF CTF, Karlstad University Karlstad In 2014 (fall), two Board meetings were conducted: one in August (in Karlstad) and one in December (Stockholm). 5.2 Members of management team and number of meetings Name Position Role Margareta Friman Professor Director Per Echeverri PhD Coordinator of Theme 1 Markus Fellesson Associate Professor Coordinator of Theme 2 Bo Enqvist Professor Vice director/coordinator of Theme 3 The management team meets once a month. 5.3 International Advisory Board Name Position University Location Patricia Mokhtarian Professor Georgia Institute of Technology USA Randi Hjorthol (Done) PhD Institute of Transport Economics Norway Amalia Polydoropoulou Professor University of the Aegean Greece Harry Timmermans Professor Eindhoven University of Technology Netherlands 11

One meeting has been organized and scheduled in Karlstad in August 2014. A separate meeting with one member of the board (prof Polydoropoulou) was conducted in Norrköping in October. 4.3 Funding applied for 1 Bus Rapid Transit (BRT) i svenska städer Karlstad, Malmö, Borås och Stockholm. Huvudsökande: KTH. Samot som medsökande (tillsammans med K2 och X2AB). Ansökan inom utlysningen Transport- och miljöinnovationer 2014 2 Interoperability for Multilingual Open Government imog. Ansökan till H2020. 11 partners. 3 Understanding of Shared Mobility responding to changing user behavior. Ansökan till H2020. 13 partners. 4 Mobility s Evolution and Societal Trends MobiTrends. Ansökan till H2020. 13 partners. 5 Exploring new forms of User collaborations in innovation, production, and consumption. Ansökan till Vinnova, Open Innovation - Incoming: Strategic Mobility in Open and User Innovation Research, avseende forskarstöd för Steve Flowers. Huvudsökande SSE, SAMOT medsökande. Beviljad. 4.5 Participation in various advisory and policy groups 1. Bo Enquist, (2013). Medverka Färdplan Kollektivtrafikens roll I hållbar samhällsutveckling 2. Echeverri, P. (Finished 2008). Member of the Council of Experts for Infrastructure and effective transports, Vinnova. 3. Enquist, B (2006 - ). Participation in workgroup KOLL framåt to draw up a national programme of action for the long- term evolution of public transport. 4. Enquist, B. (2006-2010). Member of the steering group of the 3R project at Värmlandstrafik AB 5. Eriksson, L. (2006-2010). Co- opted member of the TRIPP Board (project for more intelligent travel habits in the County of Vämland). 6. Eriksson, L. (2011-2012). Medlem i referensgrupp för projektet Energieffektiva transporter i Högsbo Sisjön, Göteborg 7. Fellesson, M. (2006-2008). Member of the workgroup of the 3R project at Värmlandstrafik AB 8. Fellesson, M. (2006-2012). Member of the workgroup for the railway sub- program of the annual VTI transport conference 9. Friman, M (2012-2014). Svensk delegat i COST European Cooperation in Science and Technology and the domain TUD (transport and urban development). COST provides funding for cooperative science and research networking projects called actions. Funded by the EU s 7 th Framework programme, COST mobilises and connects extraordinary scientific potential within Europe and beyond. www.cost.eu 10. Friman, M. (2010 - present). Elected member of the steering board committee for the UITP (International Association of Public Transport) academic network. 11. Friman, M. (2006-2010). Member of the Council of Experts for personal transportation of the future, Vinnova. 12. Friman, M. (2010 present). Theme coordinator (customer experiences) at the Service Research Centre (CTF). 12

13. Friman, M. (2010 present). Member of the executive team, CTF 14. Friman, M. (2009-2012). Medlem i styrgruppen för kunskapslyftet som drivs av Svensk Kollektivtrafik, Svenska Bussbranschens Riksförbund, Svenska Taxiförbundet, Branschföreningen Tågoperatörerna samt Sveriges Kommuner och Landsting. 15. Friman, M. (2010- ). Medlem i Persontransportforum. En expertgrupp som fungerar som bollplank och rådgivare till ministern i Näringsdepartmentet. 16. Friman, M. (2012- ). Member of one workgroup of the annual VTI transport conference. Evaluation and decision of submitted proposals. 17. Friman, M. (2013 - ). Member of the External Advisory Board, METPEX (FP7 program) Measuring and benchmarking passenger experience across Europe, led by Coventry University. 18. Friman, M. (2013 - ). Rådgivare till projektet keep rolling (Pendla Grönt) som implementeras av Länsstyrelsen och Karlstads kommun. 19. Friman, M. (2014 - ). Expertmedverkan i nationell referensgrupp för Transportutmaningen i EU:s forskningsprogram Horisont 2020. 20. Friman, M. (2014- ). Expert member i Mobility for regional excellence programme. The Region Västra Götaland Programme for the transnational mobility of experienced researchers (MoRE) is co- founded by F7/Marie Curie and will run for four years, 2014-2017. 21. Johnson M. (2014) TIllsammans med SKL, Trafikverket mfl Arbetsgrupp för revidering av vägledningen till regionala trafikförsörjningsprogram 22. Johnson M. and Olsson LE (2014) Deltagit I upphandlingen av den regional resvaneundersökningen RVU Värmland. 23. Johnson, M. and S Davoudi (2014) Expertmedverkan SKL, revidering av vägledning för regional trafikförsörjningsprogram. 24. Olsson, L. E. (2009-2012). Vetenskaplig rådgivare i projektet Hushållens energianvändning hur kan vi påverka beteendet?, Göteborgs universitet. 25. Olsson, L. E. (2011- ) Vetenskaplig rådgivare i projektet Smart konsumtion och feedback Världsnaturfonden och IKEA Kalmar. 26. Rönnbäck, Å (2009-2011). Particiation in workgroup in Svensk kollektivtrafiks Fördubblingsprojekt. 4.6 Additional projects outside the centre agreement Trafikverket Awards Margareta Friman har erhållit Håkan Frisingers stipendium 2014. Tommy Gärling was 2014 appointed Fellow of the International Assocization of Applied Psychology. 13