ACTIVITIES REPORT FOR SAMOT (2011 01 01 2011 06 31)

ACTIVITIES REPORT FOR SAMOT (2011 01 01 2011 06 31) SAMOT, Karlstad University, SE-651 88 Karlstad, Sweden Phone: +46 54 700 1168 Fax: +46 54 83 6552 Email: samot@kau.se

CONTENTS 1. ACADEMIC PUBLICATIONS... 3 1.1 PhD and Lic. Degrees... 3 1.2 Articles in refereed international journals... 3 1.3 Manuscripts under review... 4 1.4 Miscellaneous book chapters and articles... 5 1.5 Peer reviewed conference papers... 5 2. COLLABORATION AND INFORMATION ACTIVITIES... 6 2.1 Seminars/workshops/presentations... 6 2.2 Information dissemination activities... 9 2.3 Participation in courses/conferences... 9 2.4 Arranged conferences... 9 2.5 Information activities in media/press... 10 3. SIGNIFICANCE OF SAMOT s TRANSPORTATION RESEARCH... 10 3.1 International guests visiting SAMOT... 10 3.2 Guest at universities and institutes (international)... 10 3.3 International collaboration... 10 4. EDUCATIONAL ENDEAVOURS... 11 4.1 Postgraduate studies... 11 4.2 Bachelor s degree... 11 4.3 Master s degrees... 11 4.4 Use of transport cases in tuition... 11 5. MISCELLANEOUS... 11 5.1 Board members and number of board meetings... 11 5.2 Members of management team and number of meetings... 12 5.3 International Advisory Board... 12 5.4 Funding applied for... 12 5.5 Participation in various advisory and policy groups... 12 5.6 Additional projects 2011 outside the centre agreement... 13 5.7 Awards... 13 2

1. ACADEMIC PUBLICATIONS 1.1 PhD and Lic. Degrees 1. Camén, C. (2011). Using contracts to manage services a study of contracts in public transport. Ph. D. thesis in Business Administration, CTF, Karlstad University. Karlstad University Studies 2011:X. 1.2 Articles in refereed international journals 1. Bamberg, S., Fujii, S., Friman, M. & Gärling, T. (2011). Behaviour Theory and Soft Transport Policy Measures Transport Policy. Transport Policy, 18, 228 235. 2. Camén, C., Gottfridsson, P., & Rundh, B. (2011). To trust or not trust formal contracts and the building of long term relationships. Management Decision, 49 (2). 3. Echeverri, P. & Skålén, P. (Manuscript accepted for publication 2011) Co creation and co destruction. A practice theory based study of interactive value formation. Marketing Theory. 4. Edvardsson, B., Enquist, B., & Johnston, M. (2010). Design Dimensions of Experience Rooms for Service test drives Case studies in different service contexts. Managing Service Quality, 20, (4). 5. Enquist, B., Camén, C., & Johnson, M. (2011). Contractual Governance for Public Service Value Networks. Journal of Service Management, 22 (2). 6. Ettema, D., Gärling, T., Eriksson, T., Friman, M., Olsson, E. L. & Fujii, S. (2011). Satisfaction with Travel and Subjective Well Being: Development and Test of a Measurement Tool. Transportation Research Part F: Traffic Psychology and Behaviour, 14, 167 175. 7. Fellesson, M. (2011) Enacting customers Marketing discourse and organizational practice. Scandinavian Journal of Management. 27 (2), 231 242. 8. Gebauer, H., Johnson, M., & Enquist, B. (2010). Value co creation as determinant of success in public transport services: a study of the Swiss Federal Railway Operator (SBB). Managing Service Quality, 20 (6). 9. Jakobsson Bergstad, C., Gamble, A., Hagman, O., Polk, M., Gärling, T., Ettema, D., Friman, M. & Olsson, L. E. (2011). Influences on Subjective Well Being of Routine Out of Home Activities. Applied Research in Quality of Life. 10. Jakobsson Bergstad, C., Gamble, A., Hagman, O., Polk, M., Gärling, T., Ettema, D., Friman, M., & Olsson, L. E. (2011). Subjective well being related to satisfaction with daily travel. Transportation, 38, 1 15. 11. Jakobsson Bergstad, C., Gamble, A., Hagman, O., Polk, M., Gärling, T., & Olsson, L. E. (2011). Affective Symbolic and Instrumental Independence Psychological Motive Mediating Effects of Socio Demographic Variables on Daily Car Use. Journal of Transport Geography, 19, 33 38. 12. Pareigis, J., Edvardsson, B., & Enquist, B. (2011). Exploring the role of the service environment in forming the customer s service experience. International Journal of Quality and Service Sciences, 3 (1). 13. Pedersen, T., Kristensson, P., & Friman, M. (2011). Effect of Critical Incidents on Car Users Predicted Satisfaction with Public Transport. Transportation Research Part F: Traffic Psychology and Behaviour, 14, 138 146. 14. Pedersen, T., Friman, M. & Kristensson, P. (2011). Affective forecasting: predicting and experiencing satisfaction with public transport. Journal of Applied Social Psychology, 41, 1926 1946. 3

15. Edvardsson, B., Ng, G., Zhi Min, C., Firth, R., & Yi, D. (2011). Does Service Dominant Design Result in a Better Service System? Journal of Service Management, 22 (4). 1.3 Manuscripts under review 1. Camén, C., & Gottfridsson P. (submitted) Contract Partner Relationships: How Formal Contracts Influence Business to Business Relationships. Manuscript submitted to European Management Journal. 2. Echeverri, P., Fellesson, M., & Gottfridsson, P. (submitted). The coordinating role of service visions in boundary spanning services. Submitted to Journal of Services Marketing. 3. Echeverri, P., Salomonson, N., & Åberg, A. (submitted). Dealing with customer misbehavior: Tacit knowledge, practical judgement and tactics. Manuscript submitted to Marketing Theory. 4. Friman, M., Larhult L. & Gärling, T. (Submitted). An Analysis of Soft Transport Policy Measures Implemented in Sweden to Reduce Private Car Use. Submitted to Transportation. 5. Gebauer, H., Johnson, M. & Enquist, B. (2011). The Role of Organisational Capabilities in the Formation of Value Networks in Public Transport Services. Submitted for Management Research Review (MRR) 6. Gottfridsson, P. (Submitted). Multi Party Service Development Knowledge transfer in forming prerequisites for new services. Submitted to the Journal of the RTF. 7. Johnson, M. & Anderberg, A. (submitted). Sustainable Public Transport Framing Environmental Management or Sustainable Development? Manuscript submitted to Transport Policy. 8. Johnson, M. (submitted). Sustainable Performance Management Featuring Sustainability in Public Services. Manuscript submitted to Total Quality Management 9. Krüger, A. N. & Perigis, J. (submitted) Influencing Car Buying Decisions from an Environmental Perspective A Conceptual Framework Based on Real Option Analysis. Submitted to Transport Policy 10. Krüger, N. & Svensson, M. (submitted). Economic Fluctuations and Mortality: Evidence from Wavelet Analysis for Sweden 1800 2000, revised and resubmitted to Journal of Population Economics. 11. Krüger, N. (submitted). Doe s Infrastructure Really Cause Growth? The Time Scale Dependent Causality Nexus between Infrastructure Investments and GDP, submitted to Journal of Economic Growth. 12. Magnusson, P. & Echeverri, P. (submitted). Reconceptualizing User Producer Interplay: Concept Adaptation and Dominant Logic Revision. Manuscript submitted to Academy of Management Review. 13. Molander, S., Fellesson, M., Friman, M. & Skålén, P. (Submitted). Market orientation. A review of research into public transport. Manuscript submitted to Transport Reviews. 14. Olsson, L. E., Shanahan, H., Wåhlander, H., & Frostell, B. Goal Setting and Environmental Feedback: User Experiences of a Web Tool Addressing Household Consumption. Under review in International Journal of Consumer Studies. 15. Pareigis, J., Edvardsson, B. &Enquist, B. (Submitted). Exploring the role of the service environment in forming the customer s service experience. Manuscript submitted to International Journal of Quality and Service Sciences. 4

16. Pedersen, T., Friman, M. & Kristensson, P., (Submitted). The Role of Predicted, On Line Experienced and Remembered Satisfaction in Current Choice to Use Public Transport Services. Manuscript submitted to Journal of Retailing and Consumer Services. 17. Pedersen, T., Kristensson, P. & Friman, M. (Submitted). Counteracting the Focusing Illusion: Effects of Defocusing on Car Users Predicted Satisfaction with Public Transport. Manuscript submitted to Journal of Environmental Psychology. 18. Redman, L., Friman, M., Gärling, T. & Hartig, T. (Submitted). Quality Attributes of Public Transport that Attract Car Users. A Research Review. Manuscript submitted to Transport Reviews. 19. Olsson, L. E., Friman, M., Pareigis, J. & Edvardsson, B. (Submitted). Measuring service experience as context specific well being. Manuscript submitted to Journal of Service Management. 1.4 Miscellaneous book chapters and articles 1. Olsson, L. E., Gärling, T., Fujii, S., Ettema, D., Lekedal, H., & Friman, M., (2011). Relationship Between Satisfaction with Daily Travel and Subjective Well Being in Three Urban Areas in Sweden: Description of Survey Questionnaire, Sample Characteristics, and Preliminary Results. Technical report, Karlstad University. 2. Sebhatu, S. P., (2011), Theoretical foundations of Corporate Social Responsibility (CSR), Service Research Centre CTF for the European Regional Development Fund project in cooperation with Region Värmalnd and The Packaging Arena. 3. Shanahan, H., Olsson, L. E., & Wåhlander, H. (2011). EcoRunner ett interaktivt webbverktyg för lärande om hållbar konsumtion. I H. Brembeck (Ed.) Konsumtionsmakt. Göteborg, Sverige. 1.5 Peer reviewed conference papers 1. Collaborating on value creation and innovation in a complex service system Sustainability business cases from public transit services, Understanding Complex Service Systems Through Different Lenses, Academic Conference, Cambridge, UK, September 2011. 2. Enquist, B., Edvardsson, B., and Sebhatu, S. P., Corporate Governance & Corporate Social Responsibility as Resources in S D logic for Values Based Service Business An explorative study of IKEA, Starbucks and H&M, Naples Forum on Service Capri, Italy (June 2011) 3. Ettema, D., Gärling, T., Olsson, E. L., Friman, M., & Moerdijk, S. (2011). The Road to Happiness? Measuring Satisfaction of Dutch Car Drivers with Their Travel Using the Satisfaction with Travel Scale (STS). Poster presented at the 90th Annual Meeting of the 32 Transportation Research Board, Washington. 4. Gebauer, H., Johnson, M. & Enquist, B. (2011) Evolvement of value configuration spaces empirical evidences from public transit services Accepted for presentation at the 12 th International Research Symposium on Service Excellence in Management June 2 5, 2011,Ithaca, New York, USA. 5. Olsson L. E., Friman M., & Pareigis, J. (2011). Measuring the service experience as context specific well being. Accepted for presentation at the 12 th International Research Symposium on Service Excellence in Management June 2 5, 2011,Ithaca, New York, USA. 5

6. Olsson L. E., Friman M., Pareigis, J. & Edvardsson, B. (2011). Measuring the service experience as context specific well being. Accepted for presentation at the 12 th International Research Symposium on Service Excellence in Management June 2 5, 2011, Ithaca, New York, USA. 7. Pedersen, T., Friman, M. & Kristensson, P. (2011). Consumers Reluctance to use Public Services: Effects of a Defocusing Technique on Car Users Predicted Satisfaction with Public Transport. Accepted for presentation at The International Conference for the Advancement of Behavioral Economics and Economic Psychology, Exeter, United Kingdom, July 12 th July 16 th. 8. Sebhatu Samuel P., Enquist, B., and Johnson M., "Sustainable Public Transport in Developing Countries" for the 3rd International TRANSTEC conference New Delhi, India, April,2010. 9. Sebhatu Samuel P., Enquist, B., and Johnson M. (2011). Sustainable public transport network development in Developing Countries, International Research Symposium in Service Management (IRSSM), Mauritius, AUGUST, 2010 10. Sebhatu Samuel P., & Enqvist, B J. (2011). Sustainable and innovative Public Transit Bus Rapid Transit (BRT) system thinking in social context, 14 th QMOD conference, TECNUN, San Sebastian, Spain, August, 2011. 11. Sebhatu Samuel P., Heiko Gebauer, Enquist, B., and Johnson M. (2011). Innovating Value configuration spaces: Insight from Public Transport Services in industrialized and newly industrialized countries 2 nd International Research Symposium in Service Management (IRSSM 2), Jakarta, Indonesia, (July, 2011) 12. Sebhatu Samuel P., Heiko Gebauer, Enquist, B., and Johnson M., Sustainability as driver for innovative Public transit Services Insight from Public Transport Services in industrialized and newly industrialized countries The Business of Social and Environmental Innovation, Cape Town, South Africa, November 2011. 13. Sebhatu Samuel P., Heiko Gebauer, Enquist, B., and Johnson M., Valueconfiguration spaces: Insight from Public Transport Services 14 th QMOD conference, TECNUN, San Sebastian, Spain, August, 2011. 14. Sebhatu, S., Gebauer, H., Enquist, B..& Johnson, M. (2011) Innovating Valueconfiguration spaces: Insight from Public Transport Services in industrialized and newly industrialized countries. Accepted for presentation at International Research Symposium in Service Management (IRSSM 2) Yogyakarta, Indonesia. 2. COLLABORATION AND INFORMATION ACTIVITIES 2.1 Seminars/workshops/presentations 1. Friman, M., Roos, I., Edvardsson, B., Gustavsson, A. (2011, januari). Samtal kring verksamheten vid SAMOT med representanter för Karlstads flygplats. 2. Friman, M., Olsson, L. E., Gottfridsson, P. & Johnsson, M. (2011, mars). Presentation av SAMOT forskning för en grupp kinesiska forskare och representanter för Southwest Jiatong University, Chengdu med syftet att utveckla ett samarbete. 3. Friman, M.& Gottfridsson, P. (2011, januari). Samtal kring verksamheten vid SAMOT och framtida samarbetsmöjligheter med representanter från BIMS. 4. Enquist, B. (2011, januari). Ordförande på SAMOT sessionen Service och markandsorienterad kollektivtrafik. VTI dagarna i Linköping, 13 14/1. 6

5. Enquist, B., Johnson, M & Gebuaer, H. (2011, januari) Möte med representanter för trafiksystemet i Freiburg, Tyskland för jämförelse med nya kollektivtrafiklagen i Sverige. 25 26 januari 6. Eriksson, L (2011, januari). Vad kan få bilister att åka kollektivt? VTI dagarna i Linköping, 14/1. 7. Eriksson, L (2011, januari). Deltagande i möte inför projekt Högsbo/Sisjön i Göteborg. Göteborg, 26/1. 8. Friman, M.& Kruger, N. (2011, januari). Samtal kring verksamheten vid SAMOT med representanter för Stockholm taxi. 9. Friman, M. (2011, januari). Ordförande på sessionen resenären i trafiksystemet. VTI dagarna i Linköping, 13 14/1. 10. Friman, M. & Echeverri, P. (2011, januari). Samtal kring verksamheten vid SAMOT med Sören Bergerland, VD, Karlstads Buss. 11. Johnson, M., Enquist, B. and Gebauer, H. (2011, januari) Intervju med Uwe Schade Freiburgs stad ang kollektivtrafiksystemet i regionen. 12. Johnson, M., Enquist, B. and Gebauer, H. (2011, januari) Seminarie artikelpresentation/kau: Innovating Value configuration spaces: Insight from Public Transport Services in industrialized and newly industrialized countries 13. Enquist, B. & Johnson. (2011, februari) Workshop med Helsingborg kommun kring Bussvisionen Helsingborg samt presentation av SAMOT 14. Enquist, B. & Johnson. (2011, februari) SAMOT deltagande i tankesmedja regional trafikförsörjningsprogram Malmö 15 februari 15. Enquist, B. & Johnson. (2011, februari) SAMOT deltagande i tankesmedja regional trafikförsörjningsprogram Stockholm 17 februari 16. Friman, M. & Enquist, B. (2011, februari). Samtal kring verksamheten vid SAMOT med Charlotte Wäreborn Schultz, VD, Svensk Kollektivtrafik. 17. Friman, M. (2011, februari). Samtal med Charlotte Rosengren, Svensk Kollektivtrafik om en nationell innovationstävling för svensk kollektivtrafik. 18. Friman, M. (2011, Februari). Framtidens resor, transporter och infrastruktur. Varför väljer folk färdmedel som de gör? Presentation i Karlstads universitets populärvetenskapliga föreläsningsserie. 19. Johnson, M. och Enquist B. (2011, februari) Intervju med Jan Erik Lång ang kollektivtrafiken Skåne och framförallt Helsingborgsstad. 20. Johnson, M. och Enquist B. (2011, februari) Tankesmedja fördubblingsarbetet, Malmö. 21. Johnson, M. och Enquist B. (2011, februari) Tankesmedja fördubblingsarbetet, Stockholm. 22. Johnson, M.. (2011, februari) Kollektivtrafikens roll i Värmlandsregionen, Paneldiskussion vid Värmlands kooperativens seminariemöte Karlstads universitet, Ägget. 23. Echeverri, P., (2011 mars) Samtal kring verksamheten vid SAMOT och framtida samarbetsmöjligheter med Färdtjänsten Göteborgs stad. 24. Echeverri, P., Fellesson, M., (2011 mars) Samtal kring verksamheten vid SAMOT och framtida samarbetsmöjligheter med Göteborgs spårvägar. 25. Enquist, B., Skålén, P., Johnson, M. & Gebauer, H. (2011, mars) Workshop i Lillehammer kring bokprojekt Service Innivation in Public Services mellan Karlstads Univeesitet, Roskilde Universitet och Högkoln i Lillehammer. Bo Enquist är en av tre redaktörer för bokprojektet. 7

26. Friman, M.& Gottfridsson, P. (2011, mars). Fortsatta samtal och avtals konkritisering med representanter från BIMS. 27. Fellesson, M, Salomonson, N & Åberg, A (mars 2011). Samtal kring verksamheten vid SAMOT med representanter för arbetsgivarorganisationen Almega samt fackföreningarna SEKO och ST. 28. Fellesson, M & Echeverri, P. (2011 mars) Samtal kring verksamheten vid SAMOT med Lars Börje Björfjäll, VD och Malin Warpare, HR chef, Götebors spårvägar. 29. Fellesson, M & Echeverri, P. (2011 mars). Deltagande i Svensk kollektivtrafiks Tankesmedja i Göteborg om den nya kollektivtrafiklagen 30. Johnson, M., Enquist B., och Gebauer, H. (2011, mars) Workshop (presentation bokkapitel kommande bok om public service innovation) public service innovation, Högskolen i Lilehammer, Lillehammer, Norge. 31. Johnson, M. (2011 mars) Workshop I: Från ägarstyrning till verksamhetsstyrning, Värmlandstrafik. 32. Johnson, M. (2011, mars) Diskussion kring nationell forskarskola kvalitetsteknik, kvalitetsutveckling, (SQMA) SIQ Göteborg. 33. Johnson, M. (2011, mars) Presnetation av SAMOTs tema 3 för delegation från Kina: Liya Gu (President), Pingzhi Fan (Vice President), Yanjun Qiu (Director of International Affairs Office & Dean of School of International Education), Jianmin Jia (Dean of Economies and Management), Haiying Fu (Executive Vice Dean of School of International Education), Hua Bai (Literature Professor at School of Art and Communication), Ling Xin (Dean Assistant of School of Foreign Languages). 34. Echeverri, P., & Fellesson, M., (2011 april) Samtal kring verksamheten vid SAMOT och framtida samarbetsmöjligheter med Veolia Transport Sverige AB. 35. Enquist, B. & Sebhatu, S. (2011, april) Workshop och tesresa i Hammörtrafik med magisterstudentgruppen från Indonesien in Public Transit tillsamans med SAMOTs partner Värmalandstrafik 36. Eriksson, L (2011, april). Deltagande i möte inför projekt Högsbo/Sisjön i Göteborg. Göteborg, 5/4. 37. Edvardsson, B. (2011, April) Framtidens företag. Vilka är utmaningarna i den framtida tjänste och upplevelsesamhället? Presentation i Karlstads universitets populärvetenskapliga föreläsningsserie. 38. Friman, M. (2011, april). Presentation av SAMOT forskning för en grupp Taiwaneser från Commerce Development Research Institute (CDRi, www.cdri.org.tw) med syftet att utveckla ett samarbete. 39. Fellesson, M & Echeverri, P. (2011 april) Samtal kring verksamheten vid SAMOT med Tomas Wallin, VD, Veolia Transport. 40. Johnson, M. (2011 april) Workshop II: Från ägarstyrning till verksamhetsstyrning, Värmlandstrafik. 41. Enquist, B, Johnson, M. & Sebhatu, S. (2011, maj) Workshop med projektet 2xKoll och SAMOT. 42. Enquist, B. & Witell, L. (2011, maj). Samtal kring verksamheten vid SAMOT med Daniel Zackrisson, Volvo Technology, Göteborg och Torbjörn Eriksson, Nobina, kring eventuellt samarbete kring ett forskningsprojekt. 43. Enquist, B (2011, maj) Workshop på Värmlandstrafik kring Priser och Produkter med Bo Enquist och Niklas Krüger SAMOT samt representanter från Nobina, Värmlandstrafik och Tågkompaniet. 44. Friman, M. & Enquist, B. (2011, maj). Samtal kring verksamheten vid SAMOT med Henrik Dagnäs, vice VD, Nobina. 8

45. Friman, M. & Enquist, B. (2011, maj). Samtal kring verksamheten vid SAMOT med Madeleine Raukas, vice VD, och Jens Plambeck, chef strategisk utveckling, SL. 46. Friman, M. & Eriksson, L. (2011, maj). Workshop med projektet 2xKoll och SAMOT. 47. Friman, M., Enquist, B. & Witell, L. (2011, maj). Samtal kring verksamheten vid SAMOT med Daniel Zackrisson och Hans Persson, Volvo Technology, Göteborg 48. Eriksson, L. & Friman, M. (2011, maj). What can make car users travel by public transport? BEST Seminar 2011 Geneva. 49. Friman, M. (2011, maj). An Analysis of Soft Transport Policy Measures Implemented in Sweden to Reduce Private Car Use BEST Seminar 2011 Geneva. 50. Friman, M. (2011, maj) ledamot i betygskommitté vid Örebro Universitet. Doktorand Ute Walter försvarade sin avhandling: Drivers of customers' service experiences : a customer perspective on co creation of restaurant services, focusing on interactions, processes and activities. 51. Johnson, M. (2011 maj) presentation av forskning vid universitetsnätverket HU2 (hållbarutveckling) årsmöte på Karolinska Institutet. 52. Johnson, M., Enquist B., och Sebhatu, S (2011, maj) Workshop värdenätverk, Värmlandstrafik. 2.2 Information dissemination activities 1. Yttrande över SOU 2010:74 Mer innovation ur transportforskning 2. Film om handelshögskolan, http://www.kau.se/hhk. Medverkande Margareta Friman. 3. Presentation av SAMOT i Svenska Dagbladets bilaga Forskning och Innovation, Maj 2011. 4. Faktablad om Industridoktorandprogram 2.3 Participation in courses/conferences 1. Echeverri, P. (2011, februari) Deltagande i Tankesmedja Umeå, Svensk kollektivtrafik. 2. Echeverri, P. Fellesson, M., (2011, mars) Deltagande i Tankesmedja Göteborg, Svensk kollektivtrafik. 3. Echeverri, P., Coaching: En metod för att förbättra servicemötet? Transportforum 2011 4. Fellesson, M (2011, maj). Information om utlysningen Utmaningsdriven innovation. Arrangerat av vinnova 5. Friman, M. (2011, 8 mars). Hur skriver man en bra EU ansökan? Arrangerat av Grants Office. 6. Friman, M. (2011, april). Information om EUs FP 7. Arrangerat av Grants Office och VINNOVA. 7. Friman, M. (2011, mars). Föreståndardagen. Arrangerat av VINNOVA. 2.4 Arranged conferences 1. Partnerdagarna 30 31/3, Loka Brunn 2. Forskarkonferens 9/6 Kollektivtrafikforskning på framkant, Museet Karlstad 9

2.5 Information activities in media/press 1 Annonsering av populärvetenskaplig föreläsningsserie i lokaltidningarna NWT och VF. Deltagare Margareta Friman. 2 Flera SAMOT projekt presenteras i Magasinet, kaus egen tidning, se http://www.kau.se/om universitetet/nyheter och aktuellt/magasinet 3 Tommy Gärling i psykologtidningen, april 2011, http://www.psykologforbundet.se/psykologtidningen/sidor/psykologtidningen.asp 4 Lars Eriksson intervjuad på helsida i Karlstadstidningen, 31 mars 6 april. 5 Lars E. Olsson i TV4, nyheterna Lycklig av att åka buss?, mars 2011. 6 Lars E. Olsson i Kommunalarbetaren Hallå där: Lars Olsson, mars 2011. 7 Lars E. Olsson i Karlstadstidningen Lycka och buss, mars 2011. 8 SAMOT nyhetsbrev (2011, maj). 9 CTF News nr 1, 2011 10 CTF News nr 2, 2011 11 CTF News nr 3, 2011 12 Aktuell tjänsteforskning nr 61 (2011, juni) 13 Twitter, Linkedin och FB tillsammans med CTF (start 2011) 14 Samot får goda omdömen, artikel på Inslaget, Karlstads universitet (2011, januari) 15 Flyer CTF 25 år och SAMOT 5 år spridning via webb och på QUIS 12, inbjudan till 17 november 2011. 16 Kollektivtrafik med resenären i fokus, uppslag i Tematidningen Innovation & Forskning, SvD (2011, maj). 3. SIGNIFICANCE OF SAMOT s TRANSPORTATION RESEARCH 3.1 International guests visiting SAMOT 1. Delegation från Kina: Liya Gu (President), Pingzhi Fan (Vice President), Yanjun Qiu (Director of International Affairs Office & Dean of School of International Education), Jianmin Jia (Dean of Economies and Management), Haiying Fu (Executive Vice Dean of School of International Education), Hua Bai (Literature Professor at School of Art and Communication), Ling Xin (Dean Assistant of School of Foreign Languages). Mars 2011. 2. van de Velde, D., (Delft University of Technology) Institutional setting of public transport in Europe: Which future?, Work shop i Karlstad 20110504 3.2 Guest at universities and institutes (international) 3.3 International collaboration 1. Satoshi Fujii, Professor, Department of Urban and Environmental Engineering, Kyoto University, Japan 2. Haruna Suzuki, Assistant Professor, Yamaguchi University, Japan 3. Dick Ettema, Associate Professor, Faculty of Geosciences, Dept. Human Geography and Planning, Utrecht universitet 4. Heiko Gebauer, Professor, University of St. Gallen, Schweiz 5. Rodney Clark, Associate Professor and director of the Centre for Applied Systems Research (CASR) in the Faculty of Commerce of the University of Wollongong. 10

6. Amalia Polydoropoulou, Ph d., University of the Aegean Research Unit, Department of Shipping, Trade and Transport 7. Erel Avineri, Ph D., University of the West of England, Bristol, Centre for Transport & Society 8. Michel Bierlaire, Ph D., Ecole Polytechnique, Federale de Lausanne, Transportation Center 9. David Shinar, Professor, Department of Industrial Engineering and Management, Ben Gurion University of the Negev 10. Petr Šenk, Ph D., Laboratory of transport surveys, statistics and road safety, Centrum dopravního výzkumu, v.v.i. 4. EDUCATIONAL ENDEAVOURS 4.1 Postgraduate studies 4.2 Bachelor s degree Jonas Sainio: Vad gör människor lyckliga? C uppsats. 4.3 Master s degrees Hedvall, A. och Henriksson, J. (2011) Värdeskapande kollektivtrafik En studie av hur bussresenärer i Karlstad uppfattar tjänstekvalitet, Handledare Mikael Johnson. Hodberg, J. och Kjellsson, F. (2011) Från ägarstyrning till verksamhetsstyrning Styrning med hållbar utveckling som fokus inom Värmlandstrafik AB, Handledare Mikael Johnson. 4.4 Use of transport cases in tuition 4.5 Partner participation in undergraduate studies 5. MISCELLANEOUS 5.1 Board members and number of board meetings Name Position Affiliation Location Charlotte Wäreborn MD Svensk Kollektivtrafik Stockholm Schultz (Chair) Henrik Dagnäs MD Nobina Stockholm Ann Sofie Chudi Director Stockholm transport Stockholm Patrik Larsson Associate professor Karlstad University Karlstad Bertil Vilhelmsson Professor Göteborg University Göteborg Catrin Petterson Ställföreträdande Vägverket Jönköping regionchef Lena Jovén Enhetschef Västtrafik Göteborg John Sören Pettersson Dean Karlstad University Karlstad Ett styrelsemöte har skett under våren (mars i Loka Brunn). 11

5.2 Members of management team and number of meetings Name Position Role Margareta Friman Professor Director Per Echeverri PhD Coordinator of Theme 1 Markus Fellesson PhD Coordinator of Theme 2 Bo Enqvist Professor Vice director/coordinator of Theme 3 The management team meets once a month. 5.3 International Advisory Board Name Position University Location Patricia Mokhtarian Professor Institute of Transport Studies, USA Univ. of California Randi Hjorthol PhD Institute of Transport Economics Norway Harry Timmermans Professor Eindhoven University of Technology Netherlands Flera kontakter har skett under terminen via e mail. 5.4 Funding applied for 1. HEPPIWEB Aspirant Professionals in Person Transport to Increase Well Being. Marie Curie Initial Training Networks (ITN). FP7 PEOPLE 2011 ITN. Submitted in January 2011. 2. Energimyndigheten tillsammans med Göteborgsstad 3. Energimyndigheten tillsammans med Svensk kollektivtrafik 5.5 Participation in various advisory and policy groups 1. Echeverri, P. (Finished 2008). Member of the Council of Experts for Infrastructure and effective transports, Vinnova. 2. Enquist, B (2006 ). Participation in workgroup KOLL framåt to draw up a national programme of action for the long term evolution of public transport. 3. Enquist, B. (2006 2010). Member of the steering group of the 3R project at Värmlandstrafik AB 4. Eriksson, L. (2006 2010). Co opted member of the TRIPP Board (project for more intelligent travel habits in the County of Vämland). 5. Eriksson, L. (2011 ). Projektmedlem i projektet Arbetspendling i Högsbo/Sisjön, Göteborg 6. Fellesson, M. (2006 ). Member of the workgroup for the railway sub program of the annual VTI transport conference 7. Fellesson, M. (2006 2008). Member of the workgroup of the 3R project at Värmlandstrafik AB 8. Friman, M. (2006 2010). Member of the Council of Experts for personal transportation of the future, Vinnova. 9. Friman, M. (2009 ). Medlem i styrgruppen för kunskapslyftet som drivs av Svensk Kollektivtrafik, Svenska Bussbranschens Riksförbund, Svenska Taxiförbundet, Branschföreningen Tågoperatörerna samt Sveriges Kommuner och Landsting. 12

10. Friman, M. (2010 ). Medlem i Persontransportforum. En expertgrupp som fungerar som bollplank och rådgivare till ministern i Näringsdepartmentet. 11. Rönnbäck, Å (2009 ). Particiation in workgroup in Svensk kollektivtrafiks Fördubblingsprojekt. 12. Olsson, L. E. (2009 2012). Vetenskaplig rådgivare i projektet Hushållens energianvändning hur kan vi påverka beteendet?, Göteborgs universitet. 5.6 Additional projects 2011 outside the centre agreement 1. Strukturfondsprojekt med VTAB 2. New service economy+ 5.7 Awards The article entitled Service quality on three management levels a study of service quality in public tendering contracts published in International Journal of Quality and Service Sciences (Camén 2010) has been chosen as a Highly Commended Award Winner at the Literati Network Awards for Excellence 2011. 13