Medborgarpaneler via IT. Svenska Kommunförbundet och Landstingsförbundet i samverkan 1

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1 Medborgarpaneler via IT 1

2 Projekt medborgardialogs uppdrag Kongressbeslut november 2007 SKL ska verka för att stödja medlemmarnas arbete för att skapa nya former för medborgarnas delaktighet, valmöjligheter och integrera dialogen med medborgarna i styrprocess och verksamhetsutveckling 2

3 Medborgardialogen i utveckling Del av styrning Stöd till de förtroendevalda Ska upplevas meningsfullt Enkelhet Fånga medborgarnas intresse Medborgarnas kompetens tas till vara Medborgarnas kunskaper stärks Trepartssamarbete förtroendevalda, medborgare och tjänstemän 3

4 Skilj på perspektiv Medborgarperspektiv Verksamhetsperspektiv Brukarperspektiv Uppdrag Produktionsprocess Resultat Vad ska vi göra? (ekonomi, kvalitet, volym) Hur ska vi göra? arbetsmiljö kompetens arbetstid m.m. Vad gjorde vi? (kvalitet volym ekonomi) 4

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6 Medborgarpanel i Lewisham Vilja från högsta politiska ledningen Tvärsektoriellt samarbete Målgruppsanpassa dialogmetoderna Effektiva analyser innan, under och efter Meningsfull för medborgaren Gör skillnad på enkla konsultationer och djupare konsultationer Feedback på vad konsultationen bidragit med i styrningen Ta fram lathund för tjänstemän för att kunna förbereda konsultationer Sir Steve Bullock Mayor of Lewisham 6

7 Ungdomspanel i Lewisham Citizens Panel is a group of people that the Council, health service, police, colleges and others contact to get their views on important decisions that need to be made. A Young Citizens Panel has been set up - it will deal with issues affecting young people in Lewisham. Download the August 07 Young Citizens Panel Newsletter Are you interested in being part of this panel? We are still looking for young people to join our panel and will happily answer any questions that you have. Just fill in the form below or phone Jo on or youngcitizens@lewisham.gov.uk for more information 7

8 Goldcoast utveckling av information My Council Online In the past year, the Gold Coast City Council web site has enjoyed phenomenal growth, as the Internet fast becomes a serious place for Council to service Gold Coast and its customers. Council is inviting you to actively participate in this growth and help shape the way Council provides its information and services online. How you can participate To participate, become a member of the My Council Online consultation panel. Throughout the year, Council will invite you to play a part in various consultation activities such as surveys, focus groups, usability testing the decision to participate is up to you. We need a broad range of members, from all walks of life and varying levels of computer and Internet experience, to ensure we are meeting the needs of our visitors and customers. To register your interest, please complete our online form. Your privacy is important! Any personal information and responses given to us will be treated confidentially and will only be used for consultation relating to Council s online activities. 8

9 Panel i Brisbane Become a member of Your City, Your Say (YCYS) Your City, Your Say community reference panel The community reference panel is made up of Brisbane residents who receive information on local issues and have a say about important decisions affecting the city. Currently there are more than 12,500 members on the Your City, Your Say community reference panel. How to join Register by completing the online registration form. Members will be notified of upcoming consultation opportunities and receive the Your City, Your Say quarterly newsletter. If you're under 18 years of age you'll need your parent or guardian's permission to join. To unsubscribe from Your City, Your Say, send us an with 'unsubscribe' in the subject line. 9

10 FG o Wolverhampton e-panel Search this Group Welcome to the Wolverhampton e-panel! The e-panel has now been running for almost 2 years and in that time we have asked people about a range of issues relating to Wolverhampton, the Council and local services, the results of which have been used to help develop and improve service in Wolverhampton. The e-panel is made up of local people or visitors to Wolverhampton who want to have their say about life in Wolverhampton. We already have around 200 people signed up and would love to hear from you! We want your views! If you are aged 16 or above and live, work or socialise in Wolverhampton you are welcome to join the e-panel. Use the link at the bottom of the page to join. E-panel members mostly take part in online discussions and the odd opinion poll and these can cover either very general subjects, like, "whats the best and worst thing about Wolverhampton?" or very specific subjects like "Healthy school lunches". The topics are put forward by service providers but we would also welcome ideas for discussions from you. Ongoing Discussion - Best and Worst thing about Wolverhampton Latest Live Discussion -Childcare Consultation 10

11 Hur kan man delta? E-post undersökningar SMS undersökningar Svara på enkla frågor Fokusgrupp Arbetsgrupper Mysteri shopping Pilot projekt Läsarpanel Diskussionsgrupps undersökningar 11

12 Frågeområden Planprocesser vägar, byggnation, parkplanering etc Samhällsproblem brottslighet/trygghet, klotter, nedskräpning, ungdomsgraviditeter etc. Delaktighetsformer Framtidsvisioner Budget skatt, satsningar, besparingar Tillgänglighet öppettider, e-hantering etc Nya lagar Miljöhänsyn 12

13 Dilemman med medborgarpaneler Vad vinner medborgaren på att vara med i en panel? Vad vinner kommunen/landstinget på att ha en panel? 13

14 Dilemman Hur når vi de grupper som inte brukar delta? 14

15 Dilemman Hur gör vi för att få människor att vilja delta aktivt i panelen? 15

16 Dilemman Vad ska man fråga om för att det ska bli intressant att delta och intressant för kommunen/landstinget att få svar? 16

17 Dilemman Hur hanterar vi juridiken? -PuL -Krav på arkivering -Integritet -Eller behöver vi inte oroa oss? 17

18 Vill ni veta mer? Eller kontakta Lena Langlet, tel eller Kjell-Åke Eriksson tel Tack för idag 18