Jan Bjoringe, City Manager

Transkript

1 Quality Umea way Jan Bjoringe, City Manager

2 Drivers for development Drivers behind Quality Management

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4 Patrik 33 years old Failed in school 13 verdicts for crime 8 years in prison Incredible public costs for exclusion Now in a prison project for disfunctional people p Has now read the first book of his life

5 Victims

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9 Patrik 7 years old All the signs of alienation was already visible Wasn t wecome by friends Weak support from parents Inadequate support from teachers, social workers, culture & sports, volunters

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11 ORMALITET Normality NORMALITET 6 ÅR Alienation shoplifting 12 ÅR Asociality burgleries 16 ÅR Outsider-identity crimes 18 ÅR 29 ÅR UTANFÖRSKAP Exclusion TID Time

12 Best quality school in Umea 2010 School A 12

13 Worse quality school in Umea 2010 School B 13

14 9.000 children age 1-6 years in Umeå If Umea is average Sweden 450 light psychiatric problems 270 long term unemployed Failures in quality 270 long term on sick leave work creats incredible health debts for the future 90 alcoholics 45 severe psychiatric problems 27 narcotics In 20 years ca 7 billion Euro! Ca citizens with problems 13 % Yearly total costs as adults 45 million Euro

15 Quality Management or non-quality? Evil long term costs No efficiency i Early social investments Long term pay off EFFICIENCY The right methods The right quality The right timing

16 Veritical organization Municipality KOMMUN LANDSTING County F-KASSA Insurance A-FÖRMEDL Employment systems agency SOCIALTJÄNST BARN- & SKOLA FRITID KULTUR UNGDOMSS SPYKIATRI VUXENPSYKIATRI PRIMÄRVÅRD AKUTSJUKVÅRD

17 An everyday structure for a client and a social worker 12. Slussen (samarb. FK,AF o arbetsm.k.) 7a.Validerings -projektet Klienten ringer eller kommer via luckan 3. Aktiveringsgruppen 5. Arbete, praktik och rehabilitering, 8 6.Ungdomsenheten (Kliv1 EU-projekt) 1Reception 2. Bedömningsgruppen 4. Motivation o Förändring 7. Introduktionsgruppen 17.Socialjouren 23. Minimaria 22. Psyk. gårdarna 9. Medborgarservice 8. Sociala boendeteamet 14. Försäkringskassan 15. Mottagning Unga 16. Vuxna Psyk/missb ruk 8a Hotade kvinnor 27.Arbets- förmedlingen 19 Barn o 20. Com ungdom,starprojektet m.m. 10. Budget o skuldrådgivning 23. Familjecentra 24. Frigård 25. Basta kooperative t 16 a Socialpsykiatrin 18 Boj, Kvinnojour Kvinnofrid Polisen 8b. Kommunkontrakt 26. VC Fastighet s 17

18 BUP SKOLA SOC TJ PRIMÄR- VÅRD INTRESSE- ORG VUX PSYK MULTIKOMPETENT TEAM KURATOR BARNPSYKIATER PSYKOLOG SOCIAL SEKRETERARE SPECIAL PEDAGOG Explicit goals Measureable indicators

19 We make each other better and better in order to create better and better quality services for our customers and citizens

20 Committee Manager Goals budget Cocreation D e p a r t m e n t organization

21 The New Umea Organization Young customers Adult customers Support Culture & economic growth general services for all citizens

22 IL (65 cou uncillors) CITY COUNC Political committees Budget/goals FoG EZ GoV HK SN EKH KDN/S LC KDN/HO MW KDN/H ACG KS JB KN FL/DV FN HEB BN MA MHN MGP TN MA Management Multi teams New professional organization SUPP PORT ADULTS YOUNG CULTURE & ECONOMIC GROWTH Customer perspectives Customer perspectives Citizens perspective

23 CULTURE U & ECONOMIC O C GROWTH KSau JB MEDBO ORGARNA A KF F/KS nderna Näm KSnp KSkhu BN TN MHN KN MA SA MA MA MGP FL/DV European Capital of Culture General planning Planering Buying and selling land Libraries Culture Leisure and sports Business promotion Internationa relations Building permit Bostadsanpassning City planning Environment and health Streets and parks Fire brigade/rescue services Map services FN HEB Tourism Citizens perspective

24 Co-creative ADULTS (customers) Care of elderly Care of disabled Employment activities Social benefits Drug abuse (alcohol, narcotics, medicine, net drugs) g)

25 SUPPORT organization KSau JB Economic administration Administration for political committees CIT TIZENS CITY COUNCIL mittees Com KSPU BF Human Resource Information Property management City arcives Legal office Clening & maintanance TN MA Working work places ICT Customer perspectives

26 Co-creative employees (Umea thinking) Always guided by sharp and measureable goals Co-creation Real understanding of goals and targets Sense of influence of own work Antonovsky Leadership Curiosity & passion Power to front managers

27 Understanding If you understand the holeness, You become more efficient in your part of operations Understanding is greater than knowledge

28 Top-performing teams Support co-creationcreation Education for efficient team- work Understand the goals and indicators Uses work-time to fulfill goals Feeling of responsibility in both good and bad times Great in communication and networking by Susan Wheelan

29 City of Umea Business Intelligence System Analyses Analys Reports Rapportering All relevantincicators of quality, Umeå economy Kommuns and HR Beslutstödsportal in one screenpicture Verksamhets uppföljning Evaluation Information To make managers life easy & efficient To make managers life easy & efficient To create a learning organization

30 AMBITION Guidelines for decision-making Reduce administrative costs Key-words: easy, functional, self-instructing

31 Business Intelligence System City of Umea

32 How to create a ready work-place Fastighet t IT/Telefoni Lokalförsörjningsplanering, behovsunderlag, kalkyl, beslut, beställning, Planering, behovsunderlag, kalkyl, beslut, beställning, Lokalavtal internhyra Support o Serviceavt al IT telefoni Verksamhet Beställare Färdig arbetsplats Städ Verksam- hetsservic e Planering, upphandlingsunderlag, förfrågan, anbud, beslut, beställning, Planering, behovsunderlag, kalkyl, beslut, beställning / personalansvar Städavtal Serviceavtal alt egen personal Externa leverantörer (flyttfirmor, inredning, utrustning, möbler etc) Planering, upphandlingsunderlag, förfrågan, anbud, beslut, beställning,

33 Ready made work-places Customer Intern samordning En Leverantör Fastighet/ lokaler IT/Telefoni Städ och arbetsplatsservice Säkerhet Externa leverantörer och entreprenörer DIALOG Underlag Verksamhetsbehov Nyttokalkyl Risker Dialog Avrop Arbetsplatsavtal Lokaler IT/telefoni Städ Säkerhet Verksamhetsservice Inredning o utrustn Verksamhetens kraftansamling Leverantörens kraftansamling

34 S T R A T E G I E S Young entrepreneurs Diversity Biotech Clusters Arts Campus Wireless City umea Global-.se Infotech Tourismisering Businesspromotion Kompetens- försörjningö Universitydevelopment R&D Youth culture Umea on the map European Capital of Culture 2014 CULTURE & ECONOMIC GROWTH Improving the northern region Neigh bours Sports City General plans for 2050 Attractive meeting places City centre developmen Sustainability New swimminghall New House of Culture Analyses of trends Government reports

35 S T R A E G Arts Campus Unga entrepreneurs Cocreation Attraktiva mötesplatser House of City Young development Health support New Wireless swimminghall City House of Culture I E S 2000 pract. New school of culture Inclusion Social investments Pupilhealth Modelareas Education exams & indicators Top ? prevention Family- healthr Subculture Skatepark T Crime Student- t Co-creative Idrottstadeunions YOUNG Youth 2014? health

36 S T R A Upph. strat Kontinuitet hemtjänst Samordnad äldreomsorg Verksam- hetsstyrning äldreoms Verksamhetsstyrning IFO Samv. Arb.markn. Samordnad sysselsättning försörjning ö Sociala ftg T E G I E S Co-creative ADULTS Samordnad hemsjukvård (landstinget)

37 S Mångfald Samordnad ekonomi lönekriterier S T Arbetsmiljö och hälsa Jämställdhet Samordn arb.pl.stöd ekonomi Samordnat medarbetarstöd R A Intranät Samordnad lönebildning Medarbetar utbildning A T SUPPORT Ledarutbildning E G Samordnade arbetsplatser Drivkrafter för kvalitet IT som Strategisk G I Drivkrafter för Lean Umeå g resurs E R System standards Verksamhets produktivitet way R support Verksamhets utveckling

38 Umea goals for European Capital of Culture A development strategy for 2050 Empowerment of the Citizens Empowerment of the City Empowerment of the Culture Empowerment of the Northern Region Empowerment of Global Relations

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41 Communication with citizens

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43 Cocreation and dialogue

44 Quality Management for city planning

45 The Skate-park a public meeting place made by 600 young planners

46 Playground for adults

47 The new Art Campus Brand new School of Architecture Contemporary Art Museum Internationally high ranked school of Design School of Fine Arts Humlab X Virtual reality in the forefront

48 Sh School of farchitecture t

49 Humlab-X

50 The new House of Culture

51 4 conclusions Always customer orientation Every employee is responsible for results Power to front managers in the field Focus and rewarding of real results