Webbaserat kanotbokningssystem

Transkript

1 IT Examensarbete 15 hp November 2011 Webbaserat kanotbokningssystem för Friluftsfrämjandet i Uppsala Sara Ingmar Sandra Nyström Institutionen för informationsteknologi Department of Information Technology

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3 Abstract Web based canoe booking system Sara Ingmar, Sandra Nyström Teknisk- naturvetenskaplig fakultet UTH-enheten Besöksadress: Ångströmlaboratoriet Lägerhyddsvägen 1 Hus 4, Plan 0 Postadress: Box Uppsala Telefon: Telefax: Hemsida: Web based booking systems have had a fast development since Internet usage has increased among private persons and organisations. By making booking systems web based, the system can be more effective and get improved functionality and be more secure. Friluftsfrämjandet is non-profit organisation, which among other things manage renting of canoes and other open-air equipment. Today the bookings are managed with help of a paper-based system at Friluftsfrämjandet in Uppsala. In order to make the system more effective and to get more customers, a prototype of a web based booking system has been developed. The web based booking system consists of an administration side and a customer side. From the administration side the staff at Friluftsfrämjandet keeps information about the bookings, equipment and are able to register new bookings. On the customer side the customers can make their own bookings and can view information about these bookings. To make the booking system easy to use, the development has been focused on the usability of the system. Prototype creation, field studies and user tests have achieved good usability. The final product is an implemented prototype that shows how the system can work. To be able to be used in reality, a few modifications would need to be done. Handledare: Mikael Schröder Ämnesgranskare: Olle Gällmo Examinator: Anders Jansson IT Tryckt av: Ange Reprocentralen ITC

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7 1. H**(=<=#IC()'A')(E=4=+=J'BB=('+=),.//K7=E+=4()5<<(*L=-45-0=+45-<67/')# 1.1 Friluftsfrämjandet F+6<;D)(D+5AG=-0')5+'-60''<<,+7=-6(=)6,-A'0D+6<;D)(=E)646)')'+,./;)/C+-6-7=4D+6<;D)(;)+;()-6-7# M+7=-6(=)6,-'-D6--(*L,<6E=()5<<'-6I4'+67',./46/=+(=A=+B')=)A'0H**(=<=N,E=<=40'<-6-7# 1.2 Syfte $%'(()*+,-*./*011.***.-/.2.3)**+,+*)2-4/5)((.+)/.67..7('78089:*;/01<-*+-/=2.86)*0 D62080+*/.*0'8+6)1) =86.+.3?)/+'8.1)8-4/.***.C.86' */.*0' Problemformulering O;+(E='))J'BB=('+=)B,E-6-7((C()'ADK+D+6<;D)(;)+;()-6-70'(67-=(,./6A*<'A'-)'+=(DK+=)) ;**-L7,0=-45-0=+45-<67/')P 1.4 Avgränsningar QL<')A'0=+B')=)5+=)))=D+=A'-*+,),)C*(,A('0=-(E=7L=));)4'.E<=)6<<'))D;<<)D;-7'+=-0' (C()'A#R6((==40'D;-E)6,-'+(,AK-(E=(=4F+6<;D)(D+5AG=-0')E,AA'+B=+=B'(E+64=((,A ;)KE-6-7=+=4S,./6-)'6A*<'A'-)'+=(6S(C()'A')# 2 Bakgrund =-0')=4B,E-6-7((C()'A/=+KE=)=<<)A'+#T,./A'00'))=/=+,+7=-6(=)6,-'+6-DK+) J'BB=('+=0'B,E-6-7((C()'A#F+6<;D)(D+5AG=-0')6H**(=<=/=+5--;6-7')(L0=-)A'-0')D6--('- K-(E=-,A=))6-DK+=#FK+=))(C()'A')(E=B<6=-45-0=+45-<67)D6--(0')'-0'<=(*'E)'+=)))=/5-(C- )6<<# #

8 2.1 Friluftsfrämjandets system idag T0=7/=+F+6<;D)(D+5AG=-0')6H**(=<=6-7'-,-<6-'B,E-6-7DK+E=-,);)/C+-6-7#U,E-6-7'-7L+60=7)6<< (L=))E;-0'-=-)6-7'-+6-7'+'<<'+B,E=+;)+;()-6-7*L*<=)(#U,E-6-7(6-D,+A=)6,-D+L-E;-0'-(E+64( 6-6'-E=<'-0'+,./;)+;()-6-7((./'A=)E+C((=(6DK+0'-4=<0=;)+;()-6-7'-#VL(L(5))/L<<'+ *'+(,-=<'-+'0=*L(6-=B,E-6-7=+,./46<E'-;)+;()-6-7(,AD6--(<'067# 2.2 Tillgänglighet och användning av internet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ur uppnås användarvänlighet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

10 3. Metodbeskrivning T--=-=+B')')*LBK+G=0'(7G,+0'('-*<=-'+6-7,./;-0'+=+B')')(7L-7/=+;**76D)'+-=0'<46(0'<=)( ;**A'<<=-,((# 3.1 Planering C./<??6.*)/.*+<86)/?/')7*)*+9:89'BC2'60-0)/.*+<*0-/:8.83=86./*)+*)/'BC-))6(.B7-/:8 F)6C=1?.3C.861)6./8.+.**)30<??43)/9/0?.86)7/.3?:3.6+,+*)2)*+7.<??-,11.'BC >86)/<*3)B71089)8C./30+*<6)/.*)**.8* )%0+*)/.86)(' ,+*)2-4/.**+)C</ 3./.86/.+:.**6)6)1./+'2(06/./*0119'6.83=86./3=8109C)*C'+6)'107.+,+*)2)8C./7<88.* $ =86./-.11)8*'9+-/.2*0609*<86)/?/')7*)*+9:892)6C=1?.3?)/+'8.1)8Q /(=**/089./-088+()+7/038.'BC306-'/*+.**<*3)B ,+*)2)*+7<11)6)7<88. J

11 3.2 Arbetsfördelning Systemets uppbyggnad D11(' '/2.*0'8'BC08-'/2.*0'8'2<*/<+*8089) /.60)86.*.(.++'2 M U"I_0++.?C?e'BC.3.+B/0?*-<87*0'8)/=/*.98.-/:8'107.-'/<2+.2*'8108)7</+)/'BC)86.+*.8?.++.6)'BC=86/.6)*0113:/*+,+*)2@ D62080+*/.*0'8+6)1)8'BC7<866)1)8=/+)?./.*.-/:83./.86/.2)8.83=86)/ *.(.+@ ;<87*0'8)/8.+'2-088+?:+06'/8.()+7/03+8)6.8@ 4.1 Systemets funktionalitet FK+=))E;--==-45-0==0A6-6()+=)6,-(0'<'-,./E;-00'<'-E+54(0')=))=-45-0=+'-5+6-<,77=0*L +'(*'E)64'0'<# Administrationsdelen "#$% a' =86+-4/.**('7.<*/<+*8089*0117<86)/+'2.8*089)8/089)/0-4/3=9)11)/ ('7./<*/<+*8089?:?1.*+@V06.8=/<??6)1.60'107.+)7*0'8)/6=/'107.<??90-*)/+7/03+08S+) MF0B7.)1F'8B</QS#IILT U"#$%'$()*'+,)-"./0#IIMT "I12$#)34).*$%5678)*'29+1$*:;"372/0<==>? ^

12 C./3.1* )8<*/<+*8089+'2-088+*0119= /6)* *<2)*0)8*.()112)6 +)6.89'67=88.('78089)83= =86+78.??)8 '(%)#$*'*+%, O2)87<86C./9'/*)8('78089?:7<866)1)8 L

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14 012%*342%* @"AB*>CE)4):%%9M:G)%#NG)%4F).#"%"3'*)'"$%3.:G:%C Kunddel "#$% ('78089)8=/71./7'22)/.83=86./)8*011)8+06.2)6) **8089'23.6+'2=/ U

15 5'*%)#$*'*+%, @"AB*QCI"3)*)E'B:GG)($E%"%A)*4FEB%..:G:%C 61,(#*/77+'8.1, >86)/2)8,8?)/+'8<??90-*)/-088+?)/+'8<??90-*)/8.+'2+7/)3+088=/7'8*'*+7.?.6)+)11)/ "I

16 "#$%7(8"1,%.+%1/4$..#"9*+%.:2$4;;+3+4( #*.%$. ;09</ U@ "#$%<(8"1,%2/4*,2*$..#"9*+%4,*"33%"3$9*19%=6>,4;+*.:2$4;; Design D62080+*/.*0'8+6)1)8'BC7<866)1)81078./3./.86/.2)6.3+))86)?:-=/9)/Q2)8,)/'BC <??1=99@;=/9)/8.+'2C./3.1*+=/8)<*/.1.Q'BC+*./7.06)-.11+'2<??2=/7+.2C)*()C43)/ 6/.+*011@;=/9)/8.+'2C./3.1*+?:78.??./-41)/7'6+*.86./6)8@g46C./.83=86+-4/ D3(/,*XZ.('/*'BC9/48C./.83=86+-4/N'67=86XO7@ ""

17 a:6)d62080+*/.*0'8+6)1)8'bc7<866)1)8=/6)+098.6)+:.**)86.+*20**088)c:11)*=86/.+306 F)8,)/8.=/'/9.80+)/.6)2)6<86)/2)8,)/?:D62080+*/.*0'8+6)1)8'BC7<866)1)8()+*:/.3 Z,?+80**)*+'2=/3.1*?:D62080+*/.*0'8+6)1)8'BC7<866)1)8=/*,6109*-4/.**7<88.?.++.6) E<866)1)8088)C:11)/(016)/-4/.**7<86)/8.+7.(1008*/)++)/.6)'BC<??1) '22)/ "#

18 @"AB*L=CR.#"%"3'*)'"$%3.:G:%C 4.3 Säkerhet V,+*)2)*+6.*.(.+088)C:11)/<??90-*)/'2?)/+'8<??90-*)/*0117<86)/Q('78089./Q<*/<+* "G

19 4.4 Metod och problemlösning '(%.'22+4*+2'+/.,/(.*'*+ Y:(' '/8.?: */.*0'8'BC7<866)1) )8<*/<+*8089+'2-088+*0119= P6.*.(.+) /)('78089+'2C./9'/*+7'??1.6*011<*/<+*8089)8+'2C4/*0116)8 '(%(:;13% ;4/.**-:)843)/(10B7.38=/<*/<+*8089=/<*C,/6-088+)**+BC)2.2)6)87'1<28-4/3./)6.9 VBC)2.*+7.?.+2)6C=1?.3)8Vcde-/:9.+'2+*=11+'BC?1'B7./<*.11<*/<+*8089+'20 6.*.(.+)8=//)90+*/)/.6-4/8:9'8('78089Q'.3+)**'26)*=/0-/.2*06)8Q<+*8<)11)/'26)8 "]

20 3./)6.90)82:8.6Q-4/.**.394/.'2)**7/,+++7.+*:0)830++B)11)11)/'26)8+7.+7/03.+<* '22.8()-088)/+09?:Q2)8+'2+70B7./2)6?C?e3./0.(1)/-4/.**()+*=22. "#$%/.,/(.*'*+ ;4/('78089./+'294/+?:D62080+*/.*0'8+6)1)8'BC7<866)1)8+?./.+.11.('78089+<??90-*)/ Y)/+'8<??90-*)/8.+'2C./+7/030*+080('78089)87'22)/.**7'??1.+0C'?2)6('78089)8+'2 9%21*<1, @"AB*LHCK)G:%.:*MP*)''-NGS)($E%"%A3.)'B#4FEB%.$72).#"%"3'*)'"$%3.:G:%C 0 0 "J

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`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atabasen [=)=B=('-B'()L+=4D'A()C.E'-)=B'<<'+(,A6--'/L<<'+6-D,+A=)6,-,A;)+;()-6-7SE;-0'+,./ D'<=-A5<-6-7=+#[',<6E=)=B'<<'+-=B'(E+64(-'0=-A'006=7+=A,./B'(E =+=44=0)=B'<<'+-= /=+DK+6-D,+A=)6,-#I'F67;+%"# 0 "L

23 U6"30 V'+(,-;**76D)'+)6<<'-E;-0(,A=-)6-7'-/=+B,E=);)+;()-6-746==0A6-6()+=)K+'-'<<'+(E=*=)')) E,-),*LE;-00'<'-# M+*6'+"."/ T-D,+A=)6,-'-,A;)+;()-6-7'-46(=(('0=--5+'-E;-0'<<'+=0A6-6()+=)K+'-46<<B,E=;)+;()-6-7'-# 30A6-6()+=)K+'-E=-54'-5-0+=S)=B,+),./<577=)6<<;)+;()-6-746==0A6-6()+=)6,-(0'<'-# D?-"."/ T-D,+A=)6,-,AB,E-6-7(,A5+7G,+0=-)6-7'-D+L-30A6-6()+=)6,-(0'<'-'<<'+E;-00'<'-#UL0' /6(),+6(E=,./-C=B,E-6-7=+E,AA'+=))(*=+=(# MGG/.(+#* a,**<=+(=aa=-'-b,e-6-7)6<<;)+;()-6-7'-# H#3#8 T-<,77-6-7(;**76D)'+DK+'-E;-0)6<<E;-00'<'-'<<'+=0A6-6()+=)K+'-)6<<=0A6-6()+=)6,-(0'<'-#0 H) 5#:"87:" T-D,+A=)6,-,A'))D'<(,A/=+;**()L))*L-L7,-=4;)+;()-6-7'-#T-D,+A=)6,-'-46(=(('0=-*L =0A6-6()+=)6,-(0'<'-# `,+A=<D,+A'-=-45-0(DK+=))(',A()+;E);+'-6'-+'<=)6,-(0=)=B=(5+<5A*<67DK+5-0=AL<')# ICD)')5+=))B'4=+=0=)=B=('-(6-)'7+6)'),./(*=+=*+'()=-0=# [=)=B=('-5+6=-0+=-,+A=<D,+A'-'D)'+(,A=<<=E,<;A-'+'-0=()6--'/L<<'+'))45+0'*'++=0(=A) 05+=<<=E,<;A-'+5+ [=)=B=('-5+6-)'6)+'0G' [=)=B=('-5+6-)' -,+A=<6('+=06)+'0G'-,+A=<D,+A'-'D)'+(,AA5-70'-0=)=6-)'DK+45-)=(B<6(),+-,7DK+=))E+54= 0')#[')B<6+6-)'-K )46('DD'E)64=+'=))-,+A=<6('+=S'D)'+(,AD<'+=(KE-6-7=+6D<'+=)=B'<<'+6 46((=D=<<(E;<<'B'/K4=7K+=(# 4.6 Utökningar0 ['D;-E)6,-'+(,A5--;'GD6--(6A*<'A'-)'+=0'B'(E+64(-'0=-#F;-E)6,-'+-=/=+;-0'+=+B')')( 7L-7;**E,AA6)(,AK-(E-6-7=+D+L-*'+(,-=<,.//=-0<'0=+'#U,E-6-7((C()'A')(;)D,+A-6-7 ;**DC<<'+0'E+=4(,A(=))'(;**6BK+G=-=4=+B')')A'-/=0'A'0;)KE-6-7=+-=DK+A,0<67'- D;-7'+=)B5))+'# "M

24 ;#0'+:+.'+.-0()*0:38.".'+*:+)*#" MA=0A6-6()+=)K+'-(E=E;--=('()=)6()6EK4'+B,E-6-7=+(E;<<''-()=)6()6E(60=B'/K4= 6A*<'A'-)'+=(#I)=)6()6E;**76D)'+-=(E;<<'46(=(A'0,<6E=06=7+=A,.//5A)=6-D,+A=)6,-'-D+L- 0=)=B=('-#I)=)6()6E'-(,A(E;<<'46(=(5+B<=/;+AL-7==4E;-0'+-=(,A4=+A'0<'AA=+SL<0'+,./ /;+,D)=,<6E=;)+;()-6-74=+B,E=0# "+#0-*:C0G%0."?//"."/ `;5+0')'))E+=4*L=))'-E;-0AL()'<,77=6-DK+=))E;--=B,E=#[')(E;<<'E;--=D;-7'+=(L =))0')6-)'4=+-K )S;)=-=))=-45-0=+'-E;-0'45<G==))<,77=6-'<<'+E;--=B,E=06+'E)#MA =-45-0=+'-B,E=0'06+'E)/=0'=-45-0=+'-DL))'))T[_-;AA'+(E6.E=))6<<(6-A=6<,.//=0'0L E;--=)5-0+=(6-B,E-6-7# ['))=(E;<<';-0'+<5))=(=4'-D;-E)6,-<6E-=-0'0'-B,E-6-7(D;-E)6,-(,A+'0=-D6--(SA'-;)=-=)) (E+64=6-*'+(,-;**76D)'+#F;-E)6,-'-(E;<<'D;-7'+=*L<6E-=-0'(5))(,AB,E-6-7(D;-E)6,-'-7K+( 60=7*L30A6-6()+=)6,-(0'<'-A'-;)=-=))(E+64=6-*'+(,-;**76D)'+# `5+'-B,E-6-7/=+7G,+)(7L+0')6-)'=))5-0+=B,E-6-7(0=);A')S;)=-B,E-6-7'-B'/K4'+0L)=( B,+),./'--CB,E-6-7B'/K4'+7K+=(#[')(E;<<'B'/K4=('-D;-E)6,-(,A7G,+0'0')AKG<67)=)) B"G:'':+0()*0(6"-+.?"'$."3*:3#0 F+6<;D)(D+5AG=-0')/=+(),+(* *L(6-=E;-0'+,./0')E=-D6--=(AL-7=,<6E=D;-E)6,-(/6-0'+ (,AB'7+5-(=+=-45-0=-0')=44L+)(C()'A#[')(E;<<'B'/K4)(=-0+=0'(67-<K(-6-7=+DK+=)) (C()'A')(E;<<';**<'4=(=-45-0=+45-<67)DK+D<'+=# D.3#*0G%06+*6'+"."/ *L;)+;()-6-7'-DK+=))E;--=DLA'+6-D,+A=)6,-# IC()'A')5+60=7B=+==-*=((=)DK+Y,,7<'b/+,A',./%9);A((E5+A;**<K(-6-7#IC()'A')(E;<<' B'/K4==-*=((=()6<<D<'+=J'BB<5(=+',./D<'+=(E5+A(),+<'E=+# H:"6:?-A=-;=<(E;<<'B'/K4=(BL0')6<<30A6-6()+=)6,-(0'<'-,./E;-00'<'-#['-(E;<<'B'(E+64=/;+ D;-E)6,-'+-=;)DK+(*L'))<5))DK+()L'<67)(5))# 0 "U

25 U?GG:05*.6(+'(*789:"3#+'08#3#8'*#/.'+*#+00 F+6<;D)(D+5AG=-0')/=+'))+'76()'+DK+=<<=(6-=A'0<'AA=+#['))=+'76()'+/=0'E;--=)E,**<=()6<< 4L+)(C()'A-5+B,E-6-77'-,ADK+(#`5+'-B,E-6-77K+(-;B'/K4'+=0A6-6()+=)K+'-DC<<=6 *'+(,-;**76D)'+)6<<E;-0'-#Y'-,A=))E,**<=6/,*(C()'A')(E;<<'=0A6-6()+=)K+'-'-0=()B'/K4= (KE=*LA'0<'A(-;A+')'<<'+-=A-(L(E;<<'*'+(,-;**76D)(D5<)'-DC<<=(6=;),A=)6(E)# 5. Utveckling av användarvänlighet B,E-6-7((C()'A#Y'-,A=))7+=-(E=0'((=(C()'A/=+4660'-)6D6'+=)0''7'-(E=*'+(,A7K+ (C()'A'-=-45-0=+45-<67=SA'0/G5<*=4<6))'+=);+,./E;-(E=*'+D+L-E;+('+D+L-6-()6);)6,-'-DK+ 6-D,+A=)6,-()'E-,<,76*LH**(=<=;-64'+(6)')6A5--6(E=_0=),+_6-)'+=E)6,-#['((='7'-(E=*'+/=+ ('0=-6-(*6+'+=)0'(67-'-DK+=))DL0'--==-45-0=+45-<67#R6/=+54'-7G,+)D5<)();06'+,./'))=-)=< =-45-0=+)'()'+DK+=))KE==-45-0=+45-<67/')'-# 5.1 Studier av existerande bokningssystem V*<60)/C./9'/*+?:)**.8*.15)((+06'/+'2)/(<6)/('78089'8108)-4/.**+)C</)85)(( =/+701*?:-41.86))9)8+7.?)/W ;=/9)/ E'8*/'11)/XF)8,)/ V47-<87*0'8 ;'/2<1=/ ;))6(.B7 Z,6109C)* i</6)++.)9)8+7.?)/=/6)+098.6)=/307*09.-4/.83=86./3=8109c)*)8-4/5)((+06'/ "" ""E/0+*'?RV.*./8QS"UUJT+JI- #I